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STRATAGY
4/6/24
INSTALLATION
AND
MAINTENANCE
MANUAL
SEPTEMBER
1994
CHAPTER
1
INTRODUCTION
1 PURPOSE
The Programming
section of the Stratagy installation
and
Maintenance
A.&W/
provides
detailed
instructions
for
operating,
customizing,
and administrating
the Stratagy
automated
attendant
and voice messaging systems.
This chapter provides an overview of the organization
of
the
Programming
section;
a list
of
reference
documentation
that supports the system; the functions of
the System Administrator;
a list of system
mnemonics
and terms; and the use of notes, cautions, and warnings.
2 ORGANIZATION
This manual
is organized
in modular
chapters
for easy
removal
and replacement
of updated
materials.
The
chapters are as follows:
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Appendix A
Appendix B
Introduction
How Stratagy Operates
Accessing and Using Stratagy
Customizing
User ID Mailboxes
Special Greeting User ID
Mailboxes
Token Programming
Language
Generating
Reports
Backup and Filecopy
System Administrator's
User ID
Forms
Customization
Examples
3 REFERENCE DOCUMENTATION
Reference
documentation
for the Programming
section
consists of the remaining
sections of the installation
and
Maintenance
Manual
and
additional
Stratagy
documentation.
3.1
SECTIONS
OF THIS MANUAL
The installation
and Maintenance
Manual consists of the
following sections.
General
Description:
Reference
document
that provides
an overview of the Stratagy systems. Describes their
hardware
and features.
Available
as a stand-alone
document.
Installation:
Designed
for the installer,
this section
provides
detailed
step-by-step
instructions
for
installing and configuring
Stratagy systems.
Programming:
Provides
detailed
instructions
for
operating,
customizing,
and administrating
Stratagy
systems (this section).
Fault
Finding:
Describes
the procedures
used to
diagnose and correct faults.
Maintenance
and Upgrades:
Provides instructions
on
maintaining
and upgrading
Stratagy systems.
Operating
Procedures:
Consists
of the User Guide
reference
document.
Describes
the telephone
operating
procedures
for the telephone
user.
Incorporates
the Quick Reference
Guide, a concise
guide for Stratagy users.
Technical
Bulletins:
Provide important
updates
to the
Stratagy documentation.
3.2
ADDITIONAL
REFERENCE
DOCUMENTATION
In addition,
the Stratagy
systems are supported
by the
following complement
of reference documentation.
Feature
Description:
A brief description
of the features
of the Stratagy systems.
User
Guide:
Describes
the telephone
operating
procedures
for the telephone
user.
Quick
Reference
Guide:
A concise guide for Stratagy
users.
4 ABOUT THE SYSTEM
ADMINISTRATOR
System Administrator
functions may include:
n
Initial setup (assisting the Installer with defining your
company's
configuration
and
customization
requirements)
n
Customizing
User ID mailboxes
n
Customizing
special User ID mailboxes
n
Generating
reports
n
Performing system shutdown
and restart
n
Backing up the system
*
n
Using Stratagy's filecopy utility
H Using the system User ID mailbox
l-1
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