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STRATAGY
4/6/24
AUGUST
1994
diagnostic
tests may be run upon demand,
either
from a directly-connected
or remote terminal.
Refer
to the Stratagy Installation
and Maintenance
Manual
for more detail.
CALL PROCESSING CONTROL
Call processing
in Stratagy
involves
mailboxes
(User
IDS), a Token Programming
Language,
and a series of
administrative
menus.
MAILBOXES
Mailboxes,
also called User IDS, are an important
part of
the Stratagy system. Mailboxes,
which are set up by the
System Administrator,
determine
what a caller hears and
call processing
of Stratagy.
For example,
the initial
company
greeting is defined by a mailbox. What a caller
hears is simply what you have recorded as the greeting
for this mailbox.
All of Stratagy's mailboxes are uniquely numbered
from 0
- 99,999,999.
When a caller enters an extension,
the
Stratagy
system
always
accesses
the same mailbox.
Thus, you cannot
have two mailboxes
with the same
number.
Mailboxes can be set up to fall into one of three general
categories:
User Mailbox
-
A typical
mailbox
is configured
to
record messages
from callers. A user periodically checks
the mailbox
for messages,
or a variety
of automatic
notification
methods
may be employed.
There
is
generally
one user for each mailbox,
although
several
mailboxes
may share a single extension when the users
share a single phone line.
Information
Mailbox
-
An information
mailbox is one
which does not accept messages
from callers. Instead,
its greeting
is played
to callers to provide
them with
information
such as the company's
hours of business, its
location,
etc.
No real
user
or phone
extension
corresponds
to this type of mailbox.
Control
Mailbox
-
This type of mailbox
allows the
Stratagy
to provide
control
over the flow of a call.
Typically, it interacts
with the caller in some way, then
directs the call to one or more additional
mailboxes
for
processing
using the Token Programming
Language.
TOKEN
PROGRAMMING
LANGUAGE
Stratagy's
Token
Programming
Language
allows
expansion
of the standard
capabilities
of the Stratagy
System by using a series of tokens that tell the system
what
actions
to perform.
Using this token
language
allows Stratagy
to perform
the advanced
applications
described
in Chapter
3 of this General
Description,
and
more.
Tokens
are used as field values
in the administrative
menus.
To program
these
fields,
the installer
or the
System Administrator
enters
a series of Programming
Language
tokens which instruct Stratagy what actions to
perform.
ADMINISTRATIVE
MENUS
A series
of Stratagy
menus
allow an installer
or the
System Administrator
to customize
system configuration
options
and individual
User IDS. These
menus,
along
with the call processing
control
structures
discussed
above, are what provide voice processing capabilities for
telephone
users and multiple
application
solutions
for
customers.
Refer
to the Stratagy
installation
and
Maintenance
Manual for more detail on Administrative
Menus.
2-2
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