Toshiba Stratagy 4 Installation And Maintenance Manual page 226

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
CHAPTER 1
MAINTAINING THE SYSTEM
1 INTRODUCTION
Maintaining Stratagy involves:
n Backing up and restoring the Stratagy system
n Hard disk maintenance
n Tracking the Stratagy system
n Removing and replacing components
2 BACKING UP AND RESTORING
THE STRATAGY SYSTEM
With the Stratagy Backup Utility, you can back up and
restore each of the following:
database (configuration and integration settings; User
ID customizations)
greetings (recordings)
messages
Backing up your Stratagy system regularly enables you
to restore your system with minimal data loss if your
computer system fails (hard disk drive failure, etc.) or to
restore your system to an earlier version of the database
or greetings.
NOTE:
System changes and messages recorded since
the last backup will be lost.
2.1 SCHEDULING BACKUPS
How often you schedule backups depends upon your
company's needs. For some companies monthly
backups are appropriate; others require daily backups. In
addition, we recommend that you backup whenever you
make changes to your system that you would not want to
lose (e.g., configuration changes and User ID
customizations).
We recommend scheduling backups as follows:
Database:
n Each time the Stratagy Configuration Utility is used to
modify the configuration and integration settings
n Each time User IDS are customized - added,
deleted, or modified
Greetings:
n Each time you record special User ID mailbox
greetings, IVR greetings, etc.
n Periodically to back up users' greeting recordings
Messages:
n As appropriate. Some companies back up messages;
others do not.
Since Stratagy is shut down during backups, we
recommend that you schedule them when Stratagy is
least busy. With the System Announcement feature of
the system User ID mailbox, you can let users know
when the system will be shutdown for the next backup.
2.2 USING THE STRATAGY BACKUP UTILITY
Use the Stratagy Backup Utility to backup or restore the
database, greetings, and messages. For the procedures,
see the Installation section, Chapter 5, "Configuring and
Backing Up Stratagy."
3 HARD DISK MAINTENANCE
Stratagy automatically performs hard disk maintenance
during scheduled shutdown (but not during normal
shutdown). The default schedule is Tuesday at I:30 a.m.,
which may not be the schedule for your Stratagy system.
The shutdown field of the Main Menu displays the date
and time of the next scheduled shutdown. If you need to
set the Stratagy System Configuration shutdown
parameter, see the Stratagy Configuration Utility
information in the lnstallaton section, Chapter 5,
"Configuring and Backing Up Stratagy."
IMPORTANT NOTE:
If you do not want Stratagy to automatically
perform scheduled shutdown, set the shutdown
parameter to perform shutdown when you want
the scheduled shutdown to occur. After Stratagy
performs the scheduled shutdown, re-comment
out (place a # in front of) the parameter. We
recommend performing scheduled shutdown at
least weekly
During scheduled shutdown, Stratagy:
n
n
Checks the hard disk for lost files or anything unusual.
Automatically fixes any errors.
Optimizes the hard disk: reassembles each
fragmented file into one piece and moves the files so
there are no "holes" befween them. Unoptimized disks
take longer to process files.
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