Table of Contents
Advertisement
STRATAGY
4/6/24
INSTALLATION
AND
MAINTENANCE
MANUAL
SEPTEMBER
1994
a
a
a
a
a
,
a
a
a
How to identify
basic components
of a personal
or accessed through
the serial ports of the Stratagy
computer:
e.g., motherboard,
I/O controller,
video
system, possibly connecting
to a mainframe
or other
card, I/O ports, modem.
data server.
How to connect the monitor and keyboard, and how to
power on the computer.
How to type the underscore character ( _ ).
When to press the Enter key.
Telephony
terms, such as: station side, CO, single-
line, hunt group,
coverage
path,
flash-hook,
call
forward on ring-no-answer,
call forward
busy, DTMF,
and tone patterns.
The
difference
between
an RJ-I 1 and
RJ-14
connector.
The separation of the telephone
switch and Stratagy.
How to use a line monitor (and have a line monitor) to
observe test calls.
Once a response
has been determined
from the
database,
the Stratagy system may be programmed
to play this data back to the caller in a number
of
different
ways: as a date, time, monetary
value (in
dollars and cents), or simply as a number. The value
may be combined
with other
custom-recorded
prompts,
so that the system
could,
for example,
respond to a caller with the message
"Your order for
6 items
will be shipped
on July 17, 1994."
The
number
six and
the date
in this example
would be
provided
by the database,
while the phrases
"Your
order for" and "items will be shipped
on" would be
recordings
that the System
Administrator
would
make.
MODEM:
Modulator-Demodulator
- Device
used
primarily
for converting
digital
signals
into quasi-
analog
signals for transmission,
and reconverting
upon reception.
If you are unfamiliar
with any of the above, please find
out before
you attempt
to install
Stratagy.
Toshiba
Technical Support will be happy to answer your questions
regarding the above.
5 SYSTEM MNEMONICS/TERMS
The following mnemonics
identify the system's hardware,
operation,
and features.
BPS: Bits Per Second - Unit of measure
that refers to
the transmission
speed
(baud
rate) of electronic
signals. Used when describing modem operation.
CO: Central
Office - Facility which houses
switching
equipment
that provides telephone
service (CO lines,
Centrex
lines, etc.) for the immediate
geographical
area.
DID: Direct Inward Dialing - Feature of PBX and Centrex
telephone
systems which allows callers to dial from
the public network
to a wanted
extension
without
operator intervention.
DK: Digital Key.
DTMF:
Dual tone Multi-frequency
- Push-button
tone
dialing.
I/O: Input/Output.
IVR: Interactive Voice Response - An application that will
prompt the user for input (using a custom prompt),
wait for the user to enter a DTMF response,
which
will be stored
into a variable,
and then use that
information
to access
a database
to formulate
a
response.
Databases
may be on the hard disk of the
Stratagy system, accessed remotely over a network,
,;
PBX: Private Branch Exchange - Industry-standard
term
which
refers
to a telephone
switch,
usually
on-
premises,
which serves an individual company,
and
is connected
to a public telephone
exchange
through
the CO.
PC: Personal Computer.
PCB: Printed Circuit Board.
PORT: There are two types of ports: physical and logical.
A physical port is an actual station circuit location; a
logical port is the set of characteristics
- features,
station
intercom
number,
etc. - assigned
to the
physical port. Logical ports are mobile; they can be
moved from one physical port to another.
RAM:
Random
Access
Memory
- Type
of system
memory
that holds individual
system configuration
and features
programming.
RAM is read/write
memory, and can easily be revised in programming.
RNA: Ring No Answer.
ROM: Read Only Memory - Type of system memory that
holds static software
that comprises
the mechanics
of the features' functions.
SMDI:
Simplified
Message
Desk Interface
- type of
integration that uses an RS-232 serial link.
SMDR: Station Message Detail Recording.
USER ID: Unique
Stratagy
record
that provides
call
processing
control - records messages
from callers,
provides information
to callers, or controls the flow of
a call.
::
-'
l-2
Advertisement
Chapters
Table of Contents
