Toshiba Stratagy 4 Installation And Maintenance Manual page 212

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
2.4.1 THE ASSUMPTIONS
In this example, assume:
message User IDS: 1000,2000,3000
status User ID: 9999
2.4.2 THE PROGRAMMING
For User ID 9999, define the Users record to contain:
Extension: @P(U,l OOO)P(M,l OOO)P(U,2000)
P(M,2000)P(U,3000)P(M,3000)
The Extension field breaks down as follows:
' I @ I Sunnress normal nrocess. I
, . .
P(U,lOOO) Play the "name and extension"
recordina for User ID 1000. If no
P(M,lOOO)
P(U,2000)
P(M,2000)
P(U,3000)
I
I
P(M,3000)
1 recordini exists. sav the User ID 1
number.- *
Say the total number of messages
and number of new messaaes for
User ID 1000.
Play the "name and extension"
recording for User ID 2000. If no
recording exists, say the User ID
number.
Say the total number of messages
and number of new messages for
User ID 2000.
Play the "name and extension"
recording for User ID 3000. If no
recording exists, say the User ID
number.
Say the total number of messages
and number of new messages for
User ID 3000.
2.4.3 HOW IT WORKS
For each of the three User IDS, the name and extension
associated with the User ID plays followed by the number
of messages waiting for that User ID.
2.5 SYSTEM PAGING OF A USER FOR
SPECIAL CALLERS
Perhaps you would like to create a special User ID for
family, friends, or special customers that, when
accessed, pages you over the telephone paging system
in your office, lets you know that you have an important
call, and then transfers that call to your extension through
a "back door," even though your regular extension User
ID may be in Do Not Disturb mode.
You would program Stratagy to:
1. Dial the telephone system's paging access code.
2. Say something like "There is an important call for
David."
3.
Transfer the caller to a back door User ID.
2.5.1 THE ASSUMPTIONS
For this example, the assumptions are:
_
telephone system's paging access code: 33
special User ID: 5222
back door User ID: 6222
system code to return to a caller placed on transfer
hold: F-
2.5.2 THE PROGRAMMING
Customize User ID 5222 by defining the Users record
and recording the greeting.
Define the Users record to contain:
Extension: 33*P(Gl)F-G(6222)
Access User Mode via telephone. Record:
greeting 7: "There is an important call for David."
The Extension field breaks down as follows:
33* Telephone system's paging access
code. (The code varies depending
upon the telephone system.)
P(G1) Play greeting 1 for this User ID.
F- Perform a hook-flash and pause for
.5 seconds. (Some telephone
systems require F-F to return to a
caller placed on transfer hold.)
G(6222) Go
to the User ID 6222.
2.5.3 HOW IT WORKS
When Stratagy tries to transfer a caller that has entered
User ID mailbox 5222, it:
1. Places the caller on transfer hold.
2. Dials the telephone system paging code.
3. Plays greeting 1.
4. Performs a hook-flash to return to the caller.
5. Continues processing at User ID 6222, which
should be configured to ring an extension that may
be answered by the user.
2.6 SWITCHING AND MAINTAINING
LANGUAGES
Stratagy can support multiple languages simultaneously
on any set of ports. The only requirements are that you
install an alternative language and configure the User IDS
to allow a caller to change to the alternate language.
Additionally, you can control which User IDS a caller has
access to when selecting a specific language.
When Stratagy answers a call, processing begins at the
Greeting User ID (default is User ID 990). After playing
the greeting, processing continues (by default) with the
Instruction User ID (default is User ID 991), which plays
the caller instructions. During either the Greeting or
Instructions, you can give the caller the option to press a
.,
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