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STRATAGY
4/6/24
AUGUST
1994
prompts,
so that the system
could,
for example,
respond to a caller with the message
"Your order for
6 items
will be shipped
on July 17, 1994."
The
number
six and the date in this example
would be
provided
by the database,
while the phrases
"Your
order for" and "items will be shipped
on" would be
recordings
that the System
Administrator
would
make.
MULTIPLE SYSTEM LANGUAGES
The Stratagy system can be configured
with any of a
number of different audio prompt files. The standard
file provides
prompts
in American
English.
The
default prompt file to use when a call first comes in
can be configured,
and with appropriate
system
programming,
the caller
can select
a preferred
language
by entering
DTMF digits. Thus, Stratagy
can be communicating
in different
languages
on
different ports simultaneously.
Contact Product Marketing for the availability of other
languages.
PORT-SELECTABLE GREETINGS
The Stratagy
system
may be configured
to begin
processing
new calls by starting
with a given User
ID. New callers will first hear the greeting
recorded
for this User ID. Each different
audio
port in the
Stratagy
system
may
be configured
to begin
processing
with a different
port, and thus different
ports may hear different
initial greetings,
which may
have different
menu options
available,
which may
follow different processing
paths, etc., depending
on
how the User IDS are programmed.
This feature
might
be used,
for example,
by two companies
sharing the same Stratagy system.
REMOTE ADMINISTRATION
An optional
external 2400 baud modem is required
for this feature on all Stratagy systems. The remote
administrator
has full screen access to the system,
protected
by two different
passwords,
with every
system feature
available.
The remote administrator
may use this feature
at any time simply by dialing
into the system from any PC running
the Stratagy
remote
access
software
and with an appropriate
modem.
SAFE MESSAGE PURGING
The Stratagy
system may be configured
to "purge"
messages
some time after they have been heard.
This time period is a system configuration
parameter
expressed
in days.
The
default
value
for this
parameter
is 0, meaning that no purging will ever be
performed.
The purge
parameter
is system-wide.
Stratagy performs the purge on a per-User ID basis,
only when the user is logging
out of the system.
When
the user logs
into the system,
Stratagy
announces
the number of messages-in
the User ID
that are to be purged,
if any. This gives the user
ample
warning
that the messages
will be deleted
upon
logout.
Messages
are never purged
at any
other time. Messages
that have not been heard are
never purged, no matter how old they are.
SMDI/RS-232 INTEGRATION
SMDI integration
is available on both Stratagy 6 and
Stratagy
24 systems.
SMDI is an industry standard
method
of integrating
a PBX with Voice Mail and
other
peripheral
systems.
This interconnection
is
made via RS-232 data connections
dependent
upon
the
PBX capabilities.
Data
is passed
in both
directions:
the PBX informs the auto attendant/voice
mail system about each incoming call, and the voice
mail system can send instructions to the PBX to turn
message waiting lights on or off, as appropriate.
SYSTEM BACKUP
This feature allows customer
configuration
database
information,
greetings,
and messages
to be backed-
up onto floppy
diskettes.
Database
information,
greetings,
and
messages
may
be backed-up
individually
or in various combinations.
Stratagy will
estimate the number of floppy diskettes required for
the System Backup procedures.
TOKEN PROGRAMMING
An important
aspect of the Stratagy
system is the
Token
Programming
feature.
While the Stratagy
system
allows easy configuration
of User IDS for
standard
features
(Audiotext,
Automated
Attendant,
Voice Messaging,
dialing a standard extension,
etc.),
more sophisticated
applications
can be developed
using
the same
concepts,
by making
use of
additional
programming
tokens.
Besides
the
conventional
DTMF digits, Stratagy
supports
over
forty additional
programming
tokens.
These tokens
can perform functions as simple as a hook flash, and
as complicated
as sending
a fax document
in the
background.
But the
real power
of the Token
Programming
Language
is that the tokens and the
User IDS can be combined
in new and sophisticated
ways to provide application solutions.
TOSHIBA PLUG AND PLAY
Stratagy systems have been preconfigured
for out of
box plug and play use with certain Toshiba telephone
systems: Stratagy 4 with Strata DK 8, Stratagy 6 with
Strata DK16, and Stratagy 24 with Strata DK 280 A.
The installer does not have to understand
or program
inband integration strings, ringback patterns, or make
other system configuration
changes.
In addition the
above Strata DK default extension
numbers are also
preprogrammed
in Stratagy
as the User ID and
4-3
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