Toshiba Stratagy 4 Installation And Maintenance Manual page 220

STRATAGY 4
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INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
Every Hour(s): 0 4.2.1 THE ASSUMPTIONS
.!
Every Minute(s): 0
Restricted To (MTWTFSS): NNNNNYY
Extension: (leave blank)
Rings: (leave blank)
For this example, the User ID 990 (company'greeting)
, assumptions are:
greeting 1 plays: "Thank you for calling . ..'I
Do Not Disturb: ON
Call Screening: OFF
Greeting: 1
Access User Mode via telephone. Record:
greeting I: "Thank you for calling.. ."
greeting 2: "Good morning. Thank you for calling.. ."
4
User ID 990 chains to User ID 991
The User ID 991 (caller instructions) assumptions are:
Christmas greeting: greeting 4
start greeting time: 8:Ol a.m.
days greeting plays: Monday through Friday
greeting 3: "Good afternoon. Thank you for calling.. ."
4.1.3 HOW IT WORKS
If a caller accesses User ID 990 (company greeting)
during the morning (8:Ol a.m. to 12:00 noon Monday
through Friday), Stratagy:
1. Plays User ID 990's greeting 2 (company
greeting).
2. Follows the User ID 990 chain to User ID 991
(caller instructions).
If a caller accesses User ID 990 (company greeting)
during the afternoon (12:Ol p.m. to 501 p.m. Monday
through Friday), Stratagy:
1. Plays User ID 990's greeting 3 (company
greeting).
2. Follows the User ID 990 chain to User ID 991
(caller instructions).
If a caller accesses User ID 990 (company greeting)
during the evenings (5:Ol p.m. Monday through
Thursday to 759 a.m. the next morning) and weekends
(501 p.m. Friday to 7:59 a.m. Monday), Stratagy:
1. Plays User ID 990's greeting 1 (company
greeting).
2. Follows the User ID 990 chain to User ID 991
(caller instructions).
4.2 HOLIDAY GREETINGS - SAME DAY
EACH YEAR
Certain holidays, such as Independence Day (July 4th),
Christmas (December 25), and New Year's day (January
1 St), occur the same day each year.
To inform callers that your offices are closed for the
holiday, you can record a greeting that plays only on the
4.2.2 THE PROGRAMMING
Scheduling the Christmas greeting includes defining the
Auto record and recording the greeting for User ID 991.
Define the Auto record as follows:
Enable: YES
Change On (date): 12/25/94
Change At (time): 08:Ol (8:Ol a.m.)
Every Month(s): 12
Every Day(s): 0
Every Hour(s): 0
Every Minute(s): 0
Restricted To (MTWTFSS): YYYYYNN
Extension: (leave blank)
Rings: (leave blank)
Do Not Disturb: ON
Call Screening: OFF
Greeting: 4
Access User Mode via telephone. Record:
Greeting 4: "Our offices are closed December 25th to
celebrate Christmas. We wish you all a happy
holiday season. Please call back during regular
business hours."
4.2.3 HOW IT WORKS
Every year December 25th falls on a weekday, if a caller
accesses User ID 990 (company greeting) after 8:Ol
a.m., Stratagy:
1. Plays User ID 990's greeting 1 (company
greeting).
2. Follows the User ID 990 chain to User ID 991
(caller instructions).
3. Plays User ID 991's greeting 4 (Christmas
greeting).
To guarantee that Stratagy will program the holiday
schedule after the open greeting schedule, the holiday
schedule starting time was scheduled one minute after
the regular open greeting schedule.