User Features - Toshiba Stratagy 4 Installation And Maintenance Manual

STRATAGY 4/6/24
AUGUST 1994
USER FEATURES
BUSY GREETING
When a caller is directed to an extension which is
busy, Stratagy can play a recorded greeting specific
to this situation. The default is that the system will
play a standard system busy greeting that says "That
extension is busy, to hold press *, to try another
extension enter it now, to leave a message please
stay on the line," but users may record their own
custom busy greetings that will be played instead.
CALL QUEUING
When Stratagy tries a user's extension and finds that
it is busy, it may offer the caller the option of either
leaving a message or holding until the called
extension becomes available. If the caller opts to
hold, then Stratagy may play one or more pieces of
"on-hold music" (which may, in fact, not be music at
all, but instead it could consist of company, product,
or other information). If more than one caller chooses
to hold for the same extension, then Stratagy will
queue the callers in the order that their calls were
received. In addition to the "on-hold music," callers
will be informed of their position in this queue.
CALL SCREENING
Each User ID may be configured for call screening.
Whenever a caller enters the User ID of the user with
call screening enabled, the system will request that
the caller say their name and company name.
Stratagy records this information, dials the extension
of the user, and announces that this caller is on the
line by playing the recording. The called user may
then enter DTMF digits to indicate that the call
should be accepted or rejected; rejected callers are
directed to leave a voice mail message for the user.
Also see Scheduled Call Screening.
CONTINUOUS MESSAGE DELETE
This feature is used in conjunction with the
Continuous Message Playback feature. It allows a
user to enter a DTMF command that will delete a
number of messages at once. The number of
messages that will be deleted is variable; it is the
maximum number of messages whose cumulative
length is less than a predetermined number of
minutes. For example, this feature may be used by
transcription services which are accustomed to
working from audio tape recordings rather than
directly from voice mail recordings.
CONTINUOUS MESSAGE PLAYBACK
This feature is used in conjunction with the
Continuous Message Delete feature. It allows a user
to enter a DTMF command which will play back a
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number of messages at once, without stopping
between each message. The number of messages
that will be played is variable; it is the maximum
number of messages whose cumulative length is
less than a predetermined number of minutes. For
example, this feature may be used by transcription
services which are accustomed to working from
audio tape recordings rather than directly from voice
mail recordings.
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DO NOT DISTURB
When a caller enters the number of a User ID,
Stratagy normally tries dialing the extension given in
that user's Extension field to determine if the called
extension is available. When the Stratagy Do Not
Disturb feature is activated, however, Stratagy will
not dial the Extension field, but instead the call will
be processed as if the called extension is not
available (Ring No Answer), and the caller will be
offered the chance to leave a voice mail for the user
(provided that the User ID is configured to accept
messages).
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FAX MESSAGE IMMEDIATE RETRIEVE
An optional feature on Stratagy 24 systems is to
attach one or two fax modems. These modems may
then be configured for a number of different
purposes, including accepting fax mail for users in
addition to voice mail. When a user has received a
message containing a fax, the message may be
retrieved in one of two ways: Fax Message
Immediate Retrieve and Fax Message Send
Retrieve. In the case of Immediate Retrieve, the user
calls into the Stratagy 24 system from a fax machine
with a handset (or other device capable of receiving
a fax where prompts can be heard and DTMF tones
transmitted). The user reviews the message
normally. When the fax message is played, the user
is prompted that the message contains a fax, and the
number of pages of the fax. If the user then chooses
the Immediate Retrieve option, the user is prompted
to press the Start key on the fax machine, and
Stratagy begins transmitting the fax over the
connection. When the fax has been transmitted, the
call is disconnected.
FAX MESSAGE SEND RETRIEVE
An optional feature on Stratagy 24 systems is to
attach one or two fax modems. These modems may
then be configured for a number of different
purposes, including accepting fax mail for users in
addition to voice mail. When a user has received a
message containing a fax, the message may be
retrieved in one of two ways: Fax Message
Immediate Retrieve and Fax Message Send
Retrieve. In the case of Fax Message Send Retrieve,
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