Administration Features - Toshiba Stratagy 4 Installation And Maintenance Manual

STRATAGY 4/6/24
AUGUST 1994
ADMINISTRATION FEATURES
IMPORTANT NOTE:
Stratagy 4 and Stratagy 6 systems require a
laptop computer with Stratagy remote software
installed to perform all Administration Features
locally or remotely (using an optional external
modem). The Stratagy 24 system may perform
all Administration Features in the same manner
as above or use the keyboard and monitor
supplied with the system. Refer to the Stratagy
Installation and Maintenance manual for details.
AUTOMATIC MESSAGE COPY
Each User ID "A" can be configured to place a copy
of any message received into a separate User ID
"B's" queue of messages. User ID "A" will retain a
copy of each message. Messages sent directly to "B"
remain unaffected.
AUTOMATIC MESSAGE COPY WITH DELETE
This feature is very similar to Automatic Message
Copy. When activated, a User ID "A" is configured so
that any messages received will be copied to User ID
"B." Furthermore, "A" is configured not to store
messages at all. This means that the copy of each
message sent to "B" is in reality the only copy of the
message in the system. Messages sent directly to
"B" would not be affected by this change, nor would
any messages already stored in "A."
AUTOMATIC MESSAGE DATE/TIME CONTROL
The System Administrator may configure each User
ID or group of User ID's to automatically play the
date and time of each message before playing the
"body" (contents) of the message.
BUSY GREETING LENGTH CONTROL
The System Administrator may specify each User ID
maximum length of time in seconds for the custom
busy greeting which the user may record. This
feature may be used to limit the total time (and thus,
system disk space) which can be used for busy
greetings. Setting this field to zero prevents the user
from recording or changing a custom busy greeting.
CALLED IDENTIFICATION
Allows one person to answer for both "Sales" and
"Service" calls. The person who answers the call will
know how to greet each caller, since they will hear
"Sales" or "Service" before being connected to the
caller. Message Pooling could also be used in this
case, since this person would presumably like all
messages left after hours to be stored in a single
User ID, rather than have to check multiple User IDS
for messages. The System Administrator sets this
feature on a per User ID basis.
CHAINING
Stratagy's chaining feature allows the-flow of control
during call processing to be directed from one User
ID to another, based on the results of dialing the
Extension field (if the User ID is not configured in Do
Not Disturb mode). The System Administrator may
define each of the three possible chaining conditions:
Busy, Ring No Answer (RNA), or Done. Combined
with Stratagy's Token Programming Language, this
feature allows sophisticated call processing and IVR
applications to be created.
COPY RANGE
The Copy Range feature allows the System
Administrator to copy one existing User ID to create
a number of new User IDS, each within a defined
range of ID numbers.
DIRECTORY CONTROL
Each User ID may have Automated Directory names
entered by the System Administrator. Some users
may not wish to be listed in the Automated Directory.
Furthermore, some User IDS are used for special
purposes, and they should not appear in the
directory listings. Such User IDS would include "back
door" access numbers, User IDS used purely for
Stratagy programming, etc. The Automated Directory
allows callers to determine the correct extension for
someone by entering the DTMF digits which
correspond to the first few letters of the name.
DISK SPACE NOTIFICATION
The Stratagy system can be configured to send an
automatic notification whenever system disk space
falls below a defined threshold. During system
installation and configuration, the System
Administrator defines the percentage of disk space
remaining below which the disk notification should be
activated. Under normal conditions, the system is
checked automatically once per hour to determine
the remaining disk space storage.
GREETING LENGTH CONTROL
The System Administrator may determine the
maximum recording time, in seconds, for the seven
different greetings of each User ID. This feature may
be used to limit the total time (and thus, system disk
space) which can be allotted for user greetings.
Setting this field to zero prevents the user from
recording or changing the "current" user greeting.
GROUP PARTITIONS - CALL BLOCKING
Each User ID may belong to as many as four
different "groups." The System Administrator defines
the group(s) to which a User ID belongs. When the
Stratagy system transfers a call to a new User ID, it
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