Pick Up The Phone, But The Machine Does Not Go Into Off-Hook State - Konica Minolta bizhub C25 Service Manual

Field Service Ver. 1.1 May 2011
20.7 Pick up the phone, but the machine does not go into Off-Hook
state
• Review the following information to determine why machine can not go into Off-Hook
state.
A. Troubleshooting procedure
FAX board (FAXB)
Step
1 Turn OFF and ON the power switch.
2 Is the handset broken?
3 Is the input current from PBX not enough?
Check the Soft SW16 [6-8] according with the
4
switchboard environment.
5 Check the fax board for correct installation.
6 Does the error still occur when faxing?
Relevant electrical parts
Check item
20. FAX ERROR
Result Action
NO Go to step 2.
YES Change the handset on the hook.
NO Go to step 3.
Increase the input current from
YES
PBX.
NO Go to step 4.
YES Go to step 5.
Adjust Soft SW16 [6-8] = "000" or
NO
"001" or "010" or "101"
YES Go to step 6.
NO Reinstall the fax board.
YES Change the fax board.
NO Complete.
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