Fax Can Sent But Not Receive - Konica Minolta bizhub C25 Service Manual

Field Service Ver. 1.1 May 2011

20.5 FAX can sent but not receive

• Review the following information to determine why faxes are not being received.
A. Troubleshooting procedure
FAX board (FAXB)
Step
1 Turn OFF and ON the power switch.
2 Is the telephone line connect correctly?
3 Is there a paper jam?
4 Is the machine set to receive faxes manually?
5 Is it able to detect the local ring?
6 Check the fax board for correct installation.
7 Does the error still occur when faxing?
Relevant electrical parts
Check item
20. FAX ERROR
Result Action
NO Go to step 2.
YES Go to step 3.
NO Connect it correctly.
YES Clear the paper jam.
NO Go to step 4.
Set the machine to automatic
YES
reception.
NO Go to step 5.
YES Go to step 6.
Enter the SERVICE MODE =>
SOFT SWITCH => Change the
NO
SW# 50 bit (1-3) from (1,0,0) to
(0,0,0)
YES Go to step 7.
NO Reinstall the fax board.
YES Change the fax board.
NO Complete.
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