Konica Minolta bizhub C25 Service Manual page 357

20. FAX ERROR
(6) Error code: 0017
Definition Can not receive any response from remote side after sending type of xxx_EOM sig-
nal.
Solution 1.
2.
3.
4.
(7) Error code: 0018
Definition Can not detect energy within 6 sec. after sending FTT command.
Solution 1.
2.
3.
4.
(8) Error code: 0019
Definition Received DCN signal after sending CFR signal.
Solution 1.
2.
(9) Error code: 001A
Definition No energy on line over 6 sec. within phase C before any corrected ECM frame.
Solution 1.
2.
3.
4.
(10) Error code: 001D
Definition Detect flag but nothing after CFR.
Solution 1.
2.
3.
(11) Error code: 0020
Definition Can not correct frame within 6 sec. or in no-ECM mode, one decoding line over 6
sec.
Solution 1.
2.
3.
(12) Error code: 0021
Definition File full.
Solution 1.
2.
3.
316
Ask sender resend the FAX again.
Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
Boost the TX level of sender's machine.
Boost the machine TX level. <*1>
Ask sender resend the FAX again.
Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
Boost the TX level of sender's machine.
Boost the machine TX level. <*1>
Ask sender resend the FAX again.
Print out the protocol report, and provide it to technical center, ask for analyzing
the information.
Ask sender resend the FAX again.
Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
Change the machine setting to ECM OFF, and then resend again.
Boost the TX level of sender's machine.
Ask sender resend the FAX again.
Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
Boost the TX level of sender's machine.
Ask sender resend the FAX again.
Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
Boost the TX level of sender's machine.
Print out the receiving data which was stored in the FAX memory or delete the
unnecessary data.
Execute MEMORY CLEAR.
Reboot the machine.
Field Service Ver. 1.1 May 2011