Projector Functionality; Lamp Functionality - Christie Solaria One User Manual

16 Troubleshooting
This section provides information and procedures for resolving common projector issues.
If you are unable to resolve your issue, contact Christie support. In order that a support representative can
better assist you, have the model and serial number of your projector ready. For contact information for your
region, see the back cover of this document.
16.1

Projector Functionality

Projector Does Not Turn On
• Verify the power cord is connected to the projector and the AC power supply correctly and the input selector
switch is in the correct position.
• Verify the wall circuit breaker is on. If there is a problem with the wall circuit breaker turning off, contact a
certified electrician.
• Verify the touch panel controller (TPC) is on and the LEDs on the input panel are illuminated. If the TPC is
off and there are no LEDS illuminated, verify the AC outlet to which the projector is connected is working
and the TPC is connected to the projector. If the AC outlet is working and the TPC is connected to the pro-
jector, contact Christie support.
• If the TPC is connected to the projector and the LEDs on the input panel are illuminated, on the TPC, verify
in the Operational Status region of the Main panel does not indicate a PIBS1 failure.
Touch Panel Controller
• If the TPC fails to initialize, restart the projector.
• If the TPC fails to initialize, make sure the compact flash on the left side is installed correctly.
• Make sure the TPC is connected to the projector.
• If the location of button presses on the screen are not interpreted correctly, the TPC screen may need recali-
brating. Tap Menu > Administrator Setup > Preferences. Tap Calibrate Screen and follow the onscreen
instructions.
Cannot Establish Communication with Projector
Verify all input devices have the same subnet mask and gateway and unique IP addresses.
16.2

Lamp Functionality

Lamp Does Not Ignite
• Tap Menu > Advanced Setup > Lamp History and verify the number of hours the lamp has operated.
Replace a lamp nearing the end of its operational life.
• Tap Menu > Status and then Interlocks in the left pane. Check and correct all interlock failures.
• Tap Menu > Status and then All Alarms in the left pane. If a ballast communication error has occurred,
restart the projector and turn the lamp on.
• Tap Menu > Status and then Temperatures in the left pane. Verify if the DMD temperatures are too high. If
the temperatures are too high, cool the projector. Ensure the projector is properly ventilated and the air filters
are not blocked.
Solaria One User Manual
020-100841-02 Rev. 1 (11-2012)
16-1