Troubleshooting; Projector Functionality - Christie CP2215 Service Manual

Troubleshooting

This section provides information and procedures for resolving common projector issues. If you
cannot resolve a projector issue, contact Christie Technical Support
number of your projector ready so a support representative can better assist you. For contact
information seeTechnical Support

Projector Functionality

Issue
Projector does not turn on
Touch panel controller
Cannot establish
communication with projector
Projector does not move from
standby to full power mode
DMD over-temperature
warning
CP2215 Service Manual
020-101226-03 Rev. 1 (10-2015)
on page 5.
• Verify the power cord is connected to the projector and the AC power supply
correctly and the input selector switch is in the correct position.
• Verify the wall circuit breaker is on. If there is a problem with the wall circuit
breaker turning off, contact a certified electrician.
• Verify the touch panel controller (TPC) is on and the LEDs on the input panel
are illuminated. If the TPC is off and no LEDS are illuminated, verify the AC
outlet to which the projector is connected is working and the TPC is
connected to the projector. If the AC outlet is working and the TPC is
connected to the projector, contact Christie Technical Support.
• If the TPC is connected to the projector and the LEDs on the input panel are
illuminated, on the TPC, verify in the Operational Status region of the Main
panel does not indicate a PIBS1 failure.
• Make sure the TPC is connected to the projector.
• If the TPC fails to initialize, make sure the compact flash on the left side is
installed correctly.
• If the TPC fails to initialize, restart the projector.
• If the location of button presses on the screen are not interpreted correctly,
the TPC screen may need recalibrating. Tap Menu > Administrator Setup
> Preferences. Tap Calibrate Screen and follow the on screen instructions.
Verify all input devices have the same subnet mask and gateway and unique IP
addresses.
• Check the touch panel controller (TPC) for error messages.
• If a failure with PIB communications exists, reseat the board.
• Check the Ethernet status LED on the rear of the TPC.
• Verify that the internal fans are operating.
• Look through the service panel and verify that the green LED is lit. This
indicates the LVPS is operating.
• Check all of the harness connections between LVPS and backplane. Pay
particular attention to the small, white connecter on the LVPS.
• Replace the LVPS.
• Tap Menu > Status and then Temperatures in the left pane. Verify if the
DMD temperatures are too high. If the temperatures are too high, turn the
lamp off and allow the cooling fans to cool the projector.
• Check the condition of the air filters and clean or replace them if they appear
to be dirty.
• Verify that all fans are operating.
.
Have the model and serial
Resolution
65