Chapter 13 Diagnostics And Troubleshooting; Use The Diagnostics Utilities; Diagnostic Utility; Send A Ping Packet - NETGEAR FVS336Gv3 Reference Manual

ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv3

Use the Diagnostics Utilities

The following sections provide information about using the diagnostic utilities:
•

Diagnostic Utility

•

Send a Ping Packet

• Trace a Route
• Look Up a DNS Address
• Display the Routing Tables
• Capture Packets in Real Time
• Reboot the VPN Firewall Remotely
• Schedule the VPN Firewall to Reboot
Diagnostic Utility
The VPN firewall provides diagnostic tools that help you analyze the status of the network
and traffic conditions. Two types of tools are available:
• Network diagnostic tools. These tools include a ping utility, traceroute utility, and DNS
lookup utility, and the option to display the routing tables.
• Packet capture tool. This tool lets you capture packets for each interface in real time for
a short period and download the packet information.
Note: For normal operation, diagnostic tools are not required.
Send a Ping Packet
Use the ping utility to send a ping packet request to check the connection between the VPN
firewall and a specific IP address or FQDN. If the request times out (no reply is received), it
usually means that the destination is unreachable. However, some network devices can be
configured not to respond to a ping.

To send a ping:
1. On your computer, launch an Internet browser.
2. In the address field of your browser, enter the IP address that was assigned to the VPN
firewall during the installation process.
The VPN firewall factory default IP address is 192.168.1.1.
The NETGEAR Configuration Manager Login screen displays.
3. In the Username field, type your user name and in the Password / Passcode field, type
your password.
Diagnostics and Troubleshooting
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