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Troubleshooting Tips - NETGEAR FVS318G v2 Installation

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2. Enter admin for the user name and password for the password.
3. Click the Login button.
The web management interface displays.
4. Click the Web Browser Access button.
The Router Status screen displays.
5. Configure the VPN firewall for your network.
For more information, see the software administration guide.

Troubleshooting Tips

Following are some tips for correcting common problems you might
encounter:
• Make sure that the Ethernet cables are securely plugged in.
The WAN Link/ACT light on the firewall is lit if the Ethernet cable to the
firewall from each modem is plugged in securely and the modem and
firewall are turned on. For each powered on computer connected to the
firewall with a securely plugged in Ethernet cable, the corresponding
firewall LAN port LED is lit.
• Make sure that the network settings of the computer are
correct.
Computers must be configured to obtain IP and DNS addresses
automatically via DHCP. For information about configuring your
computer to obtain an IP and DNS address via DHCP, see the reference
manual.
• For cable modem connections, use MAC spoofing.
Some cable modem ISPs require that you use the MAC address of the
computer registered on the account.
August 2014
¾ To use MAC spoofing:
1. Select WAN1 ISP Settings > Advanced.
2. In the Router's MAC Address section select either Use this Computer's
MAC or Use this MAC address.
3. Enter the MAC address of the computer that is registered with your ISP.
The router captures and uses the MAC address of the computer that
you identified.
4. Click the Apply button.
Your settings are saved.
5. Restart the network in the correct sequence.
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San Jose, CA 95134, USA
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http://support.netgear.com.
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resources.
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http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power
supply.
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trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries.
Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.

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