Troubleshooting Tips; Technical Support - NETGEAR FVS318v3 Installation Manual

Click OK to proceed.
If you still cannot connect to the FVS318v3, verify your computer networking setup.
Your computer should be set to obtain both IP and DNS server addresses
automatically, which is usually so. For help with this, please see the Reference
Manual or animated tutorials on the Resource CD.
2. Follow the Smart Wizard prompts to connect to the Internet.
3. Click Done on the Success screen and be sure to click OK at the prompt to close the
screen and finish.
Note: The configuration assistant only appears when the FVS318v3 is in its factory
default state. After you configure the FVS318v3, it will not appear again. You can
always connect to the router configuration menu to change its settings. To do so, open
a browser and go to http://www.routerlogin.net. Then, when prompted, enter admin
as the user name and password for the password both in lower case letters.

Troubleshooting Tips

Here are some tips for correcting common problems you may encounter.
Be sure to restart your network in this sequence:
1. Turn off and unplug the modem, turn off the FVS318v3, and shut down the computer.
2. Plug in and turn on the modem, wait two minutes.
3. Turn on the FVS318v3 and wait one minute.
4. Turn on the computer.
Make sure the Ethernet cables are securely plugged in.
• The INTERNET LINK light on the FVS318v3 will be lit if the Ethernet cable to the
FVS318v3 from the modem is plugged in securely and the modem and FVS318v3 are
turned on.
• For each powered on computer connected to the FVS318v3 with a securely plugged
in Ethernet cable, the corresponding FVS318v3 LOCAL port LINK light will be lit.
The front and back of the FVS318v3 identifies the number of each LOCAL port.
Make sure the network settings of the computer are correct.
• Ethernet cable and wirelessly connected computers should be configured to obtain IP
and DNS addresses automatically via DHCP whenever possible. For help with this,
please see the animated tutorials or the Reference Manual Appendix C on the
Resource CD.
• Some cable modem ISPs require you to use the MAC address of the computer regis-
tered on the account. If so, in the Router MAC Address section of the Basic Settings
menu, select, "Use this Computer's MAC Address." The firewall will then capture
and use the MAC address of the computer that you are now using. You must be using
the computer that is registered with the ISP. Click Apply to save your settings. Restart
the network in the correct sequence.
Use the FVS318v3 status lights to verify correct operation.
If the FVS318v3 Power light does not turn solid green within two minutes of turning
the firewall on, or if the Test light does not go off, reset the firewall as described in the
Reference Manual on the Resource CD.
January 2005
Advanced User Wizard Bypass
Technically advanced users who want to bypass the Smart Wizard configuration assistant
can do so by logging on to the firewall at http://www.routerlogin.net/basicsetting.htm
with the user name of admin and the password of password, both in lower case letters.

Technical Support

Thank you for selecting NETGEAR products.
After completing the Smart Wizard configuration assistant, locate the serial number on the
bottom label of your product and use it to register your product at
http://www.NETGEAR.com/register.
Registration on the web site or over the phone is required before you can use our
telephone support service. The phone numbers for worldwide regional customer support
centers are on the Warranty and Support Information card that came with your product.
Go to http://kbserver.netgear.com for product updates and Web support.
©2005 by NETGEAR, Inc. All rights reserved.
NETGEAR is a registered trademark of NETGEAR, Inc. in the United States and/or other countries.
Other brand and product names are trademarks or registered trademarks of their respective holders. Information
is subject to change without notice.