Avaya IP Office 8.1 Product Description page 4

15. Computer Telephony Integration
CTI with IP Office ................................................................ 341
TAPILink Lite (1st Party TAPI Support) ................................................................ 342
TAPILink Pro (3rd Party TAPI Support) ................................................................ 342
Support for Developers ................................................................ 342
TAPI Functions Supported by IP Office ................................................................ 343
16. Messaging
IP Office Essential Edition - Embedded Voicemail ................................................................ 350
IP Office Preferred Edition - Voicemail Pro ................................................................ 352
IP Office Preferred Edition - Voicemail Pro
Resilience and Backup ................................................................ 356
Interaction of Voicemail with Email Systems ................................................................ 359
Unified Messaging Service (UMS) ................................................................ 360
Fax Messages ................................................................ 363
Text-to-Speech Email Reading (Microsoft
Exchange only) ................................................................ 364
Networked Messaging ................................................................ 365
Auto Attendant ................................................................ 366
Personal Numbering ................................................................ 367
Accessing Database Information within Call Flows
(IVR) ................................................................ 368
Using Text To Speech (TTS) Facilities within a Call
Flow ................................................................ 369
Visual Basic (VB) Scripting ................................................................ 370
Extended Personal Greetings ................................................................ 371
Hunt Group Broadcast Messages ................................................................ 372
Personal Distribution Lists ................................................................ 372
Cascaded Out-Calling ................................................................ 373
Campaign Manager ................................................................ 374
Call Recording ................................................................ 375
Call Screening ................................................................ 376
IP Office ContactStore ................................................................ 377
Centralized Messaging with Avaya Communication
Manager ................................................................ 379
Voicemail Feature Comparison ................................................................ 380
17. Mobility
one-X Mobile Preferred for IP Office ................................................................ 385
On-Site Mobility ................................................................ 387
External Mobility ................................................................ 389
3rd Party Mobility Solutions for Use with IP Office ................................................................ 392
18. Audio Conferencing
IP Office Preferred Edition Meet-Me Conferencing
Solution ................................................................ 396
IP Office Conferencing Capacity ................................................................ 397
IP Office Standard Conferencing Features ................................................................ 398
19. The Contact Center
Customer Call Reporter ................................................................ 400
20. Management Utilities
IP Office Web Manager ................................................................ 416
IP Office Simplified Manager ................................................................ 422
IP Office Monitor ................................................................ 424
Simple Network Management Protocol (SNMP) ................................................................ 425
System Status Application ................................................................ 426
Product Description
IP Office 8.1
Data Migration Manager
21. IP Office Support Services and
Automated On-Boarding
Avaya Global Services
On-Boarding Automation
22. Technical Specifications
Interfaces
Protocols
23. Licenses
24. Appendix
© 2012 AVAYA All rights reserved.
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Issue 26.k.- (16 August 2012)
Contents
Page 4