7. Features And Call Handling - Avaya IP Office 8.1 Product Description

7. Features and Call Handling
IP Office provides a comprehensive telephony feature set to enable a fast and efficient response to a telephone
call. Features such as Caller ID display and call tagging allow employees to see who is calling and who they are
calling before they pick the call up. Client information can even be 'popped-up' on the user's PC.
For those who are not tied to a desk, Wireless handsets and twinning offer mobility around the office. For those
out of the office, be it on the road or working from home, comprehensive and easy to use call forwarding
facilities, PC Softphone and a remote access service allow them to remain in telephone contact and access
centralized resources at all times.
Incoming calls can be efficiently handled using either Direct Dialling (DDI/DID) or dedicated operators. For out
of hours calls or times when you just can't take calls, IP Office provides voicemail and optional Auto-Attendant
services.
Product Description
IP Office 8.1
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Issue 26.k.- (16 August 2012)