Outbound Call Handling Features - Avaya IP Office 8.1 Product Description

Outbound Call Handling Features

Every business needs to make calls, but depending on the type of business these calls may need to be treated
in a special way, such as recorded against a project or client through the use of Account Codes. A business may
have several sites linked via a private network but certain users, like customer services agents, may need to be
able to call colleagues in other offices even when the network is busy, while other users can wait for a line to
come free, Least Cost Routes can automatically translate the internal number to a direct dial call over the public
network while other users wait.
Account Codes
Feature
Associate an account code with a call.
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Validate account codes used against list stored by the IP Office.
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Include the account code used with call log details.
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Benefit
Through the call records, group calls by account code for the purpose of call costing and tracking.
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Restrict outgoing calls by requiring users to enter a valid account code.
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Description
IP Office stores a list of valid account code numbers. When making a call or during the call, the user can enter
the account code they want associated with that call. IP Office will check the account code against its list of
valid codes and request the user to re-enter the code if it is not valid. For incoming calls, the Caller ID can be
used to match it with an account code from the IP Office's list of valid codes and report the account code with
the call for billing.
Individual users can be set to Forced Account Code operation where they are required to enter a valid account
code before making external calls. By using IP Office Short Codes it is possible to identify certain numbers or
call types as requiring a valid account code before permitting the call to proceed, for example long distance or
international numbers. Analog phone users can only enter account codes before making a call or in response to
an audible system prompt to enter a code when making the call.
Account codes can also be entered through the Avaya one-X™ Portal for IP Office and Phone Manager. A
system wide setting determines whether Phone Manager will display a list of account codes from which the user
can select the code required or will hide the account code list.
In all the cases above, the account code entered is included with the call details in the IP Office's call record
output. (SMDR).
Authorization Codes
Authorization codes allow an IP Office user to go to another extension on the system and make calls using their
personal toll restrictions; this may grant the user greater or fewer privileges than the normal owner of the
extension they use. Since Authorization Codes are independent of Account Codes, the user has to enter both if
the required by the system configuration. All entered codes are logged in SMDR.
Dial Emergency
Dial emergency is an IP Office Short Code and, permits certain numbers to be dialed regardless of call barring
or a phone being logged out.
Call Barring
Feature
It is possible to prevent or allow calls to certain numbers such as international numbers or premium
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rate numbers for individual users or on a system wide basis.
Benefit
Restrict the dialing of specific numbers or types of numbers system wide.
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Restrict certain users from dialing specific numbers or types of numbers.
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Description
IP Office supports call barring at many levels. Short codes can be used at the system or individual user level to
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
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Issue 26.k.- (16 August 2012)