Avaya Telephone Features - Avaya IP Office 8.1 Product Description

Avaya Telephone Features

Programmable Buttons
As well as the usual dialing keys, Avaya digital and IP telephones have dedicated function buttons like Mute,
Volume, Hold, Conference and Transfer. In addition to these, on many Avaya digital and IP telephones there
are keys that can be programmed with a range of selected special functions. These keys can be used for calling
other extensions on the system (Direct Station Select or DSS keys), or can be used for options from speed
dialing numbers to controlling features such as Do Not Disturb. Many features use an indicator to show whether
a feature is enabled. Button programming is done through the IP Office Manager as part of the system
configuration, although some telephones allow the user to program buttons and functions where given
administration rights.
Busy Lamp Field (BLF) Indicators
Feature
Status indicators which show the status of a programmable buttons associated feature or function.
·
Benefit
Indication of when a button or associated feature is active.
·
Description
Avaya digital and IP telephones have programmable buttons which can be assigned to various features. When
those buttons include some form of BLF indicator, the button can also be used to indicate when the feature is
active. For example, a button associated with another user will indicate when that user is active on a call. A
button associated with a group will indicate when the group has calls waiting to be answered.
The directory entries in Avaya one-X™ Portal for IP Office and the speed dial icons within the IP Office Phone
Manager and SoftConsole applications also act as BLFs. When the icons are associated with internal users, the
icons will change to indicate the current status of the users.
Avaya one-X™ Portal for IP Office shows these conditions:
State
Available
Busy
Do Not Disturb
Logged Out
Ringing
Unknown
Call History
Feature
Access to a list of called, received and missed calls from the phone and/or IP Office user productivity
·
applications.
Benefit
Missed calls are easily tracked and can be returned.
·
Call log data is retained even after power down and a system reset (1400, 1600, 9600, T3 and Avaya
·
one-X™ Portal for IP Office).
Centralized call log is supported in the SCN when using hotdesking (1400, 1600, 9600, T3 and Avaya
·
one-X™ Portal for IP Office).
Product Description
IP Office 8.1
Icon Description
available The status indicates that you are available and can be called.
The status indicates that you have a call in progress.
The status indicates that you have enabled Do Not Disturb on the phone
system. Calls to you are redirected to voicemail if available. Otherwise, the
callers receive a busy tone. The exception is calls from numbers that you have
added to your list of Do Not Disturb Exceptions.
The status indicates that you have not logged into the extension on the phone
system. Calls to you are redirected to voicemail if available. Otherwise, the
callers receive a busy tone. You cannot make calls. However you can still use
Avaya one-X™ Portal for IP Office to alter your configuration settings.
This status indicates that the phone is ringing and you have an incoming call.
unknown This status indicates that your presence on the phone system is unknown. The
presence cannot be determined as the phone number is not an extension on
the IP Office
© 2012 AVAYA All rights reserved.
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Issue 26.k.- (16 August 2012)