Avaya IP Office 8.1 Product Description page 67

Extension Hunt Groups
Use this feature to assign any number of extensions to a Hunt Group. When extensions are in a Hunt Group, an
incoming call searches or "hunts" for the longest idle extension that is available. The system supports up to six
Hunt Groups.
Extension Name Display
The user' name and extension number is displayed on the phone display.
External Hotline
When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically.
The external number might be, for example, a frequently called service bureau. The external hotline must be a
single line telephone, not a system telephone, and should not have a dial pad.
Fax Machine Extensions
Allows you to connect your fax machine to your system, allowing you to share network facilities.
Flexible Dial Plan
Through Manager, the system defaults to a fixed 2-digit dial plan (extensions 10 – 57); but can be changed to a
flexible 3-digit dial plan (extensions 100 – 599).
Group Calling - Ring / Page
Use this feature to ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling
Groups. (G represents a Calling Group number from 1–4.) When paging, you hear a beep and can begin
speaking. Your voice is heard on the speakers of all idle system telephones in the selected Calling Group. The
first extension to answer the call (on ETR sets - by picking up the handset or pressing SPEAKER, on 1400 Series
sets - or by pressing the ANSWER softkey on the display) is connected to the caller.
You can group page employees for general announcements; this is an inexpensive alternative to a paging
system.
Group Hunting - Ring / Page
Use this feature to distribute call volume among extensions in a group, to off-load call activity from a single
user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–
6), the system rings or voice-signals the first available extension in the group, passing over busy extensions (or
those with Do Not Disturb on) in a circular hunt. If a ringing call is not answered within three rings, the call
moves to the next available extension, and so on, until the call is answered or the caller hangs up.
For a voice-signaled call, only the first available extension is signaled; if that extension does not answer, the
call does not keep hunting. After an extension receives a Hunt Group call, the next call to the Hunt Group will
not ring or voice-signal that extension first unless all other extensions in the group are busy or do not answer.
Group Pickup
Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group
(where G is a Pickup Group number from 1–4). When a call rings at an extension that is in a Pickup Group, you
can answer the call at any extension without knowing which extension or line is ringing and without being in the
same Pickup Group. The system can have up to four Pickup Groups.
Hold Reminder
If a call is left on hold for longer than a specified period, the extension will ring back, alerting you that the call
is still on hold. This ring continues to sound until the held call is retrieved, or until the caller hangs up.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 67
Issue 26.k.- (16 August 2012)