Avaya 9504 User Manual
Ip ofice 9500 series phone
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Page 1: 9500 Series Phone User Guide
IP Office 9500 Series Phone User Guide Issue 04a - (03 October 2011) - Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.
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Page 3: Table Of Contents
................40 9.1.2 Default Handsfree Audio Path ................40 1.1 Important Safety Information ..............9 9.2 Handsfree Speaker Operation ..............41 1.2 9504 Telephone ..............10 9.2.1 Speaker Volume ................41 1.3 9508 Telephone ..............11 9.2.2 Default Handsfree Audio Path ................ - Page 4 14.2.4 Forward On No Answer (Status Menu) ................74 17.7.2 Display Contrast ................102 14.2.5 Forward On Busy (Status Menu) ................75 17.7.3 Last Call Duration Display ................102 14.3 Do Not Disturb ..............76 17.7.4 Half/Full Width Display ................103 14.3.1 DND On/Off (Features Menu) ................
- Page 5 Contents 22.10 Do Not Disturb Exceptions ..............135 22.11 Follow Me ..............135 22.12 Follow Me Here ..............135 22.13 Follow Me To ..............135 22.14 Forward on Busy ..............135 22.15 Forward on No Answer ..............135 22.16 Forward Unconditional ..............
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Page 7: Introduction
Chapter 1. Introduction 9500 Series Phone User Guide Page 7 IP Office Issue 04a (03 October 2011) -
Page 9: Important Safety Information
Introduction: 1. Introduction This guide is for 9500 Series telephones supported by IP Office Release 8.0 running on an Avaya IP Office telephone system. · 9500 Series Telephones The 9504 and 9508 phones are supported on B5800 Branch Gateway and IP Office systems only. They are physically and functionally the same as their 9400 Series equivalents but are not supported on other Avaya telephone systems. -
Page 10: 9504 Telephone
9400 Series and 9500 Series phones are physically and functionally identical. However, 9500 Series phones are only supported on Avaya B5800 Branch Gateway and IP Office systems whereas 9400 Series phones are also supported on other Avaya telephone systems. This guide only covers use of IP Office phones on an IP Office system. -
Page 11: 9508 Telephone
9400 Series and 9500 Series phones are physically and functionally identical. However, 9500 Series phones are only supported on Avaya B5800 Branch Gateway and IP Office systems whereas 9400 Series phones are also supported on other Avaya telephone systems. This guide only covers use of IP Office phones on an IP Office system. -
Page 12: Status Letters
1.4 Status Letters When your own extension name is shown on the second line of the display, for example when the phone is idle, the name may be followed by a series of letters. These letters are used to indicate your current status. ·... -
Page 13: Button Modules
Up to 3 button modules can be attached to a each phone. However the number of button modules supported by the telephone system may be limited by the total number of button modules attached to other phones on the telephone system. 9504 Phones These phones do not support any additional button modules. Note for Australian installations only: Installations of the 9408/9508 terminal with an 1151 PSU and BM12 must be restricted to the same building as the host Gateway. -
Page 14: Phone Keys
- Those key not configured as appearance keys can be used for other functions. · · The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions when appropriate to the current call to which you are protected. -
Page 15: Making Calls
Chapter 2. Making Calls 9500 Series Phone User Guide Page 15 IP Office Issue 04a (03 October 2011) -
Page 16: En-Bloc Dialing
2. Making Calls If you are not already on a call, then you can just dial the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button. If the number you dial matches a user or group on the telephone system, the directory name of the user or group is shown and the call starts altering the target. -
Page 17: Call Soft Key Options
Making Calls: En-Bloc Dialing 2.2 Call Soft Key Options The options displayed for the buttons at the bottom of the display will change dynamically to reflect actions that you can perform during calls or while the phone is idle. · Account Enter an account code to associate with the call. -
Page 18: Calling From The Contacts List
2.3 Calling from the Contacts List You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during transfers. 1. -
Page 19: Redialling A Previous Number
Making Calls: Calling from the Call Log/History 2.5 Redialling a Previous Number When Redial is displayed it can be used in one of two ways, set by the phone's redial mode setting List Mode This redial method is used when your phone's redial mode is set to List. -
Page 20: Adjust The Call Volume
2.8 Adjust the Call Volume While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device you are currently using (handset, headset or speaker). 1. With the call connected, press the VOLUME key. 2. -
Page 21: Answering Calls
Chapter 3. Answering Calls 9500 Series Phone User Guide Page 21 IP Office Issue 04a (03 October 2011) -
Page 22: 3. Answering Calls
3. Answering Calls A slow flashing red lamp on an appearance button indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing Selected Button If you are currently not on a call, you can answer the alerting call in the following ways: 1. -
Page 23: Divert A Call To Voicemail
Answering Calls: 3.1 Divert a Call to Voicemail You can transfer a call targeted at you directly to your voicemail mailbox. 1. If the call is not the currently highlighted call on the display, use the up and down arrow keys to highlight it. -
Page 24: Call Pickup
3.4 Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options: · Answer any ringing call on the telephone system. · Answer a call ringing a particular user. ·... -
Page 25: Redialling
Chapter 4. Redialling 9500 Series Phone User Guide Page 25 IP Office Issue 04a (03 October 2011) -
Page 26: Redial (Last Dialed Mode)
4. Redialling The phones redial operation can work in either of the following modes: · Open Call Log If this mode is selected, pressing Redial will display a menu of the 10 most recent outgoing calls in your call log. You can select the call that you want to redial and perform a number of other functions. ·... -
Page 27: Holding And Parking Calls
Chapter 5. Holding and Parking Calls 9500 Series Phone User Guide Page 27 IP Office Issue 04a (03 October 2011) -
Page 28: 5. Holding And Parking Calls
5. Holding and Parking Calls Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music on hold if available. The table below summarizes the main differences between parking a call or holding a call. When used to park or hold a call... -
Page 29: Holding Calls
Holding and Parking Calls: 5.1 Holding Calls You can hold a call or several calls. · The held call will still occupy the appearance button on which it was made or answered. · While held the caller will hear music on hold. If your system does not have music on hold available, the caller will hear double beep tones every few seconds. -
Page 30: Parking Calls
5.2 Parking Calls Parking a call is similar to holding a call. However parked calls can be unparked by other users on the phone system. Each parked call is given a number. By default the number is your extension number plus a digit. Calls that you have parked will return to your phone (when idle) if they remain parked for too long. -
Page 31: Transferring Calls
Chapter 6. Transferring Calls 9500 Series Phone User Guide Page 31 IP Office Issue 04a (03 October 2011) -
Page 32: Transfer To Voicemail
6. Transferring Calls To transfer a call your phone must have an available call appearance button. If all your current call appearance buttons are in use, you must park one of your existing calls. 1. Press Transfer. The current call is automatically put on hold. 2. -
Page 33: Account Codes
Chapter 7. Account Codes 9500 Series Phone User Guide Page 33 IP Office Issue 04a (03 October 2011) -
Page 34: Forced Account Code Entry
7. Account Codes The telephone system can store a number of account codes. Account codes may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. ·... -
Page 35: Conference Calls
Chapter 8. Conference Calls 9500 Series Phone User Guide Page 35 IP Office Issue 04a (03 October 2011) -
Page 36: Starting A Conference
8. Conference Calls The telephone system supports multiple conference call, with additional parties addable to any conference call until the system's conference capacity is reached. A maximum of 64 parties in any particular conference call is supported. Conference resources are also used for call recording and other features, reducing the available conference capacity for ordinary conference calls. -
Page 37: Dropping/Muting Parties
Conference Calls: Dropping/Muting Parties 8.4 Dropping/Muting Parties You can drop parties from a conference call, including yourself. You can also mute other parties. 1. While connected to a conference call, if you press the Details key, the conference details menu is displayed. 2. -
Page 39: Headset/Handsfree Operation
Chapter 9. Headset/Handsfree Operation 9500 Series Phone User Guide Page 39 IP Office Issue 04a (03 October 2011) -
Page 40: Headset Operation
9. Headset/Handsfree Operation 9.1 Headset Operation Your phone has a headset socket located under the phone. This is suitable for the connection of phone headsets that connect via a HIS headset cable. · Pressing the HEADSET key can be used to answer a call through the headset. It can also be pressed to end a headset call. -
Page 41: Handsfree Speaker Operation
Headset/Handsfree Operation: Headset Operation 9.2 Handsfree Speaker Operation Your phone has a speaker and microphone that allows you make and answer calls handsfree. The speaker is located under the handset. The microphone is located near the bottom right of the phone's keypad. ·... - Page 42 9500 Series Phone User Guide Page 42 IP Office Issue 04a (03 October 2011)
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Page 43: Contacts/Directory
Chapter 10. Contacts/Directory 9500 Series Phone User Guide Page 43 IP Office Issue 04a (03 October 2011) -
Page 44: Managing External Contacts
10. Contacts/Directory This menu is accessed by pressing the CONTACTS key. It is used to display names and numbers that you can then use for making calls. The directory includes names stored for use by all users, names stored for use by just you and the name and numbers of all the other users and groups on the phone system. -
Page 45: Viewing Contacts Details
Contacts/Directory: Managing External Contacts 10.2 Viewing Contacts Details 1. Access the contacts directory: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow keys to select which type of directory entries you want displayed. ·... -
Page 46: Make A Call From The Directory
10.3 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during transfers. 1. -
Page 47: Adding A New Contact
Contacts/Directory: Using the Directory for Other Functions 10.5 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory contacts: a. Press the CONTACTS key. -
Page 48: Editing A Contact
10.6 Editing a Contact You can edit the contacts in your own personal directory. 1. Access your personal directory contacts: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow keys to select your Personal directory. c. -
Page 49: Call History
Chapter 11. Call History 9500 Series Phone User Guide Page 49 IP Office Issue 04a (03 October 2011) -
Page 50: 11. Call History
11. Call History This menu is accessed by pressing the HISTORY key. The call log you see is a call log stored on the telephone system. If you login at another phone that also does this, your call history moves with you. Your call history contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missed calls. -
Page 51: Accessing The Call Log/History
Call History: 11.1 Accessing the Call Log/History 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. If you have any new missed call records, the button is illuminated and the call log will open showing your missed calls. -
Page 52: Viewing Call Details
11.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. -
Page 53: Deleting A Record
Call History: Viewing Call Details 11.4 Deleting a Record You can delete the currently displayed call record. If the record is a missed hunt group call, the record is also deleted from the call log of other users configured to see the same hunt group's missed calls. 1. -
Page 55: Voicemail
Chapter 12. Voicemail 9500 Series Phone User Guide Page 55 IP Office Issue 04a (03 October 2011) -
Page 56: Message Waiting Indication
12. Voicemail If your telephone system includes a voicemail server, pressing the MESSAGES button accesses a series of menus referred to as "visual voice". You can use these menus to playback messages and change various voicemail settings. Checking Messages · Record and Send a Message ·... -
Page 57: Checking Messages
Voicemail: Message Waiting Indication 12.2 Checking Messages 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press Done. 2. The visual voice menu is displayed. The numbers shown against the Listen option indicate the number of new, old and saved messages in your mailbox. -
Page 58: Sending A Message
12.3 Sending a Message You can use visual voice to record and send a voicemail message to other users' mailboxes. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. -
Page 59: Email Mode
Voicemail: Mailbox Greeting 12.5 Email Mode Voicemail email is a feature where emails are sent to your email address when your voicemail mailbox receives a new voicemail message. The email can include the voicemail message as an attachment or it can be just an alert. This option is only available if configured by your system administrator. -
Page 60: Voicemail On/Off
12.7 Voicemail On/Off You can control whether the telephone system uses voicemail to answer your unanswered calls. This does not switch off your mailbox which you can still access to play existing messages and use other functions. 1. Press the MESSAGES button. -
Page 61: Logging In/Out
Chapter 13. Logging In/Out 9500 Series Phone User Guide Page 61 IP Office Issue 04a (03 October 2011) -
Page 62: Default Short Codes
13. Logging In/Out You may always use the same phone in the same location. However the telephone system provides a number of features that allow you to use any phone on the system to make and receive your calls. Log In ·... -
Page 63: Logging In
Logging In/Out: 13.1 Logging In When you login to a phone, you take control of that phone. Incoming calls for you are redirected to it phone and your user information and settings are available. Any existing user on the phone is logged off when you login. The method for logging in depends on the current state of the phone: Phone In Use ·... -
Page 64: Unlock
· It can only be used to make internal and emergency calls. · None of the menus for your user settings can be accessed. · To unlock the phone requires your login code if you have configured a login code 1. -
Page 65: Auto Lock
Logging In/Out: Unlock 13.5 Auto Lock Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below or have it automatically locked after a period of phone inactivity. To use this feature you need a security PIN (login code) set. -
Page 67: Redirecting Calls
Chapter 14. Redirecting Calls 9500 Series Phone User Guide Page 67 IP Office Issue 04a (03 October 2011) -
Page 68: 14. Redirecting Calls
14. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. Follow Me · Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways: ·... -
Page 69: Follow Me
Redirecting Calls: 14.1 Follow Me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone. -
Page 70: Follow Me To (Features Menu)
14.1.1 Follow Me To (Features Menu) Using the user menu you can set and clear follow me to settings. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 71: Forwarding Calls
Redirecting Calls: Follow Me 14.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. Forward Unconditional Forward unconditional can be used to immediately redirect your calls. · By default this function is only applied to incoming external calls to you. However, if required internal calls and or hunt group calls can also be selected. - Page 72 Default Short Codes Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. Your system administrator will confirm any additional short codes that they may have configured for your use.
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Page 73: Forward Unconditional (Status Menu)
Redirecting Calls: Forwarding Calls 14.2.1 Forward Unconditional (Status Menu) You can clear or change your forward unconditional settings through the Status menu. 1. Press the Status soft key if shown. · To access the status menu during a call, press the PHONE key and then press the Status soft key if shown. -
Page 74: Forward On Busy/No Answer (Features Menu)
14.2.3 Forward On Busy/No Answer (Features Menu) You may be able to use the Features menu to switch forward on no answer, forward on busy on or off. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 75: Issue 04A (03 October
Redirecting Calls: Forwarding Calls 14.2.5 Forward On Busy (Status Menu) If your phone is set to forward on busy, you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. · To access the status menu during a call, press the PHONE key and then press the Status soft key if shown. -
Page 76: Do Not Disturb
14.3 Do Not Disturb · When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone. · The only people who can call you are those calling from numbers in your do not disturb exceptions list. Forwarding can still be applied to these calls. -
Page 77: Dnd On/Off (Features Menu)
Redirecting Calls: Do Not Disturb 14.3.1 DND On/Off (Features Menu) You can use the Features menu to switch do not disturb on or off. Enabling DND will not affect any calls already being presented to your phone. Hunt group calls will also still be presented if you are the only available member of the group. 1. -
Page 78: Twinning
14.4 Twinning Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning Internal Twinning This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both phones. -
Page 79: Groups
Chapter 15. Groups 9500 Series Phone User Guide Page 79 IP Office Issue 04a (03 October 2011) -
Page 80: 15. Groups
15. Groups Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for call. When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members. -
Page 81: Group Membership
Groups: 15.1 Group Membership Only the system administrator can change the groups of which you are a member. However, you can be provided with options to enable or disable your group membership. While your membership of a group is disabled, you will not receive any group calls for that group. -
Page 82: Group Service Status And Fallback
15.2 Group Service Status and Fallback · Group Service Status A hunt group can be in one of the following service modes: · In Service The groups operates a normal, distributing calls to available members of the group. · Night Service The group is in night service mode. -
Page 83: Changing The Group Service Status (Features Menu)
Groups: Group Service Status and Fallback 15.2.1 Changing the Group Service Status (Features Menu) Using the Features menu you may be able to change the service status of some groups to which you belong. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 84: Changing The Group Fallback
15.2.3 Changing the Group Fallback You may be able to use the Features menu to change the fallback group destination for some of the hunt groups of which you are a member. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 85: Button Features
Chapter 16. Button Features 9500 Series Phone User Guide Page 85 IP Office Issue 04a (03 October 2011) -
Page 86: 16. Button Features
16. Button Features Functions can be assigned to the phone's call appearance/feature buttons by your system administrator or by yourself using self-administration . Note that you cannot replace call appearances features assigned to buttons by your system maintainer but you can replace other features. However also note there are features that the system maintainer can assign that are not available to you to assign. -
Page 87: Editing Your Programmable Buttons
Button Features: 16.1 Editing Your Programmable Buttons This process is used to select and apply a function to a feature key. It can be used to replace or delete existing functions. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 88: Abbreviated Dial
16.2 Abbreviated Dial This action can be used as a speed dial button. While setting up the button, enter the number you would like it to dial. You can enter a partial number and complete the dialing after pressing the button. For example pre-program the button with a particular international dialing code. -
Page 89: Call Park
Button Features: Call Forward All 16.8 Call Park A button setup with this action can be used to park and unpark calls. The button can be setup with or without a park slot number. · When associated with a specific park slot number, the button will park and unpark calls from that park slot. When a call has been parked, the button's red lamp is lit. -
Page 90: Group Blf
16.14 Group BLF A button can be programmed to indicate if there are any calls to a group waiting to be answered. A red flashing lamp indicates that there are calls waiting for the hunt group. Press the button to pickup the longest waiting call. 16.15 Hunt Group Night Service A button configured with this action can be used to put a hunt group into or out of night service status. -
Page 91: Supress Digits
Button Features: Send All Calls 16.21 Supress Digits Masks the display of digits as you dial them on the phone. Dialed digits are replaced with an s character. The button is used to switch the suppression on/off. When supress digits has been set, the button's red lamp is lit. Pressing the button again cancels the supression. -
Page 93: Phone Settings
Chapter 17. Phone Settings 9500 Series Phone User Guide Page 93 IP Office Issue 04a (03 October 2011) -
Page 94: 17. Phone Settings
17. Phone Settings Pressing the MENU key accesses a menu that can be used to control various phone settings. These are mainly settings stored by the phone rather than user settings that move with you. General Display Controls Mobile Twinning Display Brightness ·... -
Page 95: Mobile Twinning
Phone Settings: 17.1 Mobile Twinning This menu option is only available is you have been configured by the system administrator to be able to use mobile twinning. · The addition of a button set to the Twinning function is recommended, contact your system administrator. Such a button allows you to transfer a call to your twinning destination, retrieve a call from the twinning destination and access the menu options below to set the twinning destination number and switch twinning on/off. -
Page 96: En-Bloc Dialing
17.4 En-Bloc Dialing By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except by ending the call and starting again. -
Page 97: Ringer Controls
Phone Settings: Auto Lock 17.6 Ringer Controls This section covers controls for adjusting the ringing used by your phone. Switch the Ringer On/Off · Flash the message lamp for calls (Visual Alerting) · Coverage Ring · Ring Sound · Ring Volume ·... -
Page 98: Disabling The Ringer
17.6.1 Disabling the Ringer This option can be used to turn off the ringer for all calls. If set to no ring, this disables both the phones audible alerting visual alerting 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 99: Ring Sound
Phone Settings: Ringer Controls 17.6.4 Ring Sound Calls are presented with a number of different ring patterns. · Internal Calls: Repeated single ring. · External Calls: Repeated double ring. · Ringback/Return Calls: Repeated single-ring followed by two short rings. This type of ring is used for calls that are returning to your phone. For example, a call that you put on hold and which is returning due to being left on hold too long. -
Page 100: Ringer Volume
17.6.5 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. 1. With the phone idle or ringing, press the key. 2. Use the + plus and – minus keys to adjust the volume. 3. -
Page 101: Display Controls
Phone Settings: Ringer Controls 17.7 Display Controls This section covers controls for adjusting the phones display and the information shown on the display. Display Brightness · Adjust the brightness of the display. Display Contrast · Adjust the contrast of the display. Half/Full Width Display ·... -
Page 102: Display Brightness
17.7.1 Display Brightness 1. Press the MENU button. 2. Use the up and down arrow keys to highlight Screen & Sound Options. 3. Press Select. 4. Use the up and down arrow keys to highlight Brightness. Press Select. 5. Use the up and down arrow keys to adjust the brightness as required. -
Page 103: Half/Full Width Display
Phone Settings: Display Controls 17.7.4 Half/Full Width Display The phone can be set to use either a full screen width line or just a half-width for each appearance and feature button. The number of button features that can be configured is not affected by the display mode selected for the buttons. 1. -
Page 104: Display Language
17.7.6 Display Language The system administrator can configure which languages are available for use by the phone for its own menus. Up to 5 languages can be made available. Though the phone's menu you can select which of those languages the phone should use. Note that many of the messages displayed on the phone use text sent from the telephone system. -
Page 105: A-Menu Auto Exit
Phone Settings: Display Controls 17.7.9 A-Menu Auto Exit The Show Phone Screen option only applies to the A-menu screens accessed when you press the key. If the option is on, if you receive a call while in the A-menu, the phone will automatically exit the menus and display the call details. 1. -
Page 106: Volume And Sound
17.8 Volume and Sound This section covers controls that relate to the various sounds that your phone uses and to the volume. These are in addition to the ringer controls available. Button Click · Turn the phone menu key click on or off. Error Tones ·... -
Page 107: Ringer Volume
Phone Settings: Volume and Sound 17.8.3 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. 1. With the phone idle or ringing, press the key. 2. Use the + plus and – minus keys to adjust the volume. 3. -
Page 108: Default Handsfree Audio Path
17.8.8 Default Handsfree Audio Path By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's speaker while you speak via the phone's microphone. If you have a headset attached, you can change the phone's behavior so the audio is played through the headset by default rather than the speaker. - Page 109 Phone Settings: Volume and Sound 9500 Series Phone User Guide Page 109 IP Office Issue 04a (03 October 2011)
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Page 111: Status Menu
Chapter 18. Status Menu 9500 Series Phone User Guide Page 111 IP Office Issue 04a (03 October 2011) -
Page 112: Do Not Disturb
18. Status Menu The Status menu is not always visible. It is shown when you have any special call routing features active. For example do not disturb switched on. It is also shown if the system administrator has given you the rights to change the status of your hunt group memberships or to change the service status of the hunt groups. -
Page 113: Follow Me Here
Status Menu: Follow Me To 18.3 Follow Me Here If other users has a follow me set to you phone, you can clear or change the setting through the Status menu. 1. Press the Status soft key if shown. · To access the status menu during a call, press the PHONE key and then press the Status soft key if shown. -
Page 114: Forward On No Answer
18.5 Forward On No Answer If your phone is set to forward on no answer , you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. · To access the status menu during a call, press the PHONE key and then press the Status soft key if shown. -
Page 115: Group Membership
Status Menu: Group Membership 18.8 Group Membership If the system administrator has allowed you, you can enable/disable your membership of a group through the Status menu. When your membership of a group is disabled you do not receive group calls for that group. 1. -
Page 116: Parked Calls
18.11 Parked Calls While parked calls are parked on the telephone system and can be unparked by any other user, the parked call indication is sent to a particular extension. If there are any calls parked against your phone, you can view and unpark them using the Status menu. -
Page 117: Short Codes
Chapter 19. Short Codes 9500 Series Phone User Guide Page 117 IP Office Issue 04a (03 October 2011) -
Page 118: 19. Short Codes
19. Short Codes Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. Your system administrator will confirm any additional short codes that they may have configured for your use. -
Page 119: Hunt Group
Short Codes: Forwarding · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. · Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for forward unconditional when it is switched on. ·... -
Page 121: System Administration
Chapter 20. System Administration 9500 Series Phone User Guide Page 121 IP Office Issue 04a (03 October 2011) -
Page 122: Checking The System Information
20. System Administration If necessary, the system administrator can configure you as a 'system phone' user. This allows you to performs a range of additional functions to help maintain your phone system. · Edit external contacts stored by the phone system. ·... -
Page 123: Checking The Time Server Status
System Administration: Setting the Date 20.3 Checking the Time Server Status For systems where the system automatically obtains the time from a time server, this option is available in place of the Date Time Time Offset functions. It allows you to check the current status of the time server and the information the system has obtained from the time server. -
Page 124: Setting The Time
20.4 Setting the Time The process below can be used when the telephone system does not obtain the time and date automatically. On systems that are configured to obtain the time automatically, the option for checking the Time Server Status is available instead. -
Page 125: System Shutdown
System Administration: Setting the Time Offset 20.6 System Shutdown You can shutdown the telephone system for a specified number of minutes. Note that this is not a polite shut-down, once you have confirmed the action, any existing calls and services using the telephone system will start being disconnected. The telephone system will then remain unavailable for the duration you specify, the default being 10 minutes. -
Page 126: Memory Card Management
20.7 Memory Card Management The telephone system can be fitted with an additional memory card or cards which are used for various functions. The memory card menu allows you to check the status of the card or cards fitted to your telephone system and to perform a number of actions on the cards. -
Page 127: System Alarms
System Administration: Memory Card Management 20.8 System Alarms If you have been configured as a system administrator (also called a system phone user), an S on the phone's display indicates a system alarm message. While you are not expected to be able to fix the error causing the alarm, the error message allows you to report the problem to your system maintainer. -
Page 129: 21. Menus
Chapter 21. Menus 9500 Series Phone User Guide Page 129 IP Office Issue 04a (03 October 2011) -
Page 130: Features Menu
21. Menus 21.1 Features Menu This menu is accessed by pressing the Features soft key. It can be used to access a range of user settings. To exit the whole user menu and return to the appearance menu, press the PHONE/EXIT button or, if displayed, press the Exit soft key. -
Page 131: Status Menu
Menus: Features Menu 21.2 Status Menu This menu is accessed by pressing the Status soft key when displayed. 9500 Series Phone User Guide Page 131 IP Office Issue 04a (03 October 2011) -
Page 132: A Menu
21.3 A Menu This menu is used mainly for phone specific settings that are stored by the phone rather than settings that are stored by the phone system and move with you when you login on another phone. The menu is accessed by pressing the key. -
Page 133: Glossary
Chapter 22. Glossary 9500 Series Phone User Guide Page 133 IP Office Issue 04a (03 October 2011) -
Page 134: Abbreviated Ring
22. Glossary 22.1 Abbreviated Ring A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a call in connected. 22.2 Appearance Button Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator. -
Page 135: Do Not Disturb Exceptions
Glossary: Do Not Disturb Exceptions 22.10 Do Not Disturb Exceptions · These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls to you. It does not apply for calls to a hunt group of which you are a member. 22.11 Follow Me Follow me to is used to redirect your calls to another extension where you will be working. -
Page 136: Group
· D = Diverting (Forwarding) Calls A D is shown after your extension name on the phone's idle display when you have forward unconditional enabled. 22.17 Group Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for call. -
Page 137: Park Call
Glossary: Park Call 22.26 Park Call Parking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system. A call that you park and leave parked for too long will recall to your phone. The recall will ignore any do not disturb and forwarding settings, recalling to the phone from which it was parked. -
Page 139: Index
Index Contact Index 47, 53 add external 44, 47, 48 Abbreviated ring 98, 134 delete external 44, 47, 48 Access Control Edit 47, 48 Fallback 81, 82, 83, 84, 115 edit external 44, 47, 48 Follow Me 69, 70, 71, 73, 74, 75, 112, 113, 114 CONTACTS 18, 44, 45, 46, 47, 48 Forward 69, 70, 71, 73, 74, 75, 112, 113, 114... - Page 140 Forward Memory Card Failure 116, 127 All Calls 73, 114 Menu External and Group 73, 114 A-menu External Only 73, 114 Call log Non Group Calls 73, 114 Contacts 73, 114 Features on Busy 74, 75, 113, 114 Status Forward on Busy Status menu 75, 113 Message waiting lamp 98...
- Page 141 Index Speaker Volume 41, 107 Status Do Not Disturb 77, 112 Follow Me here Follow Me To 70, 112 Forward on Busy 75, 113 Forward on No Answer 74, 114 Forward unconditional 73, 114 Forwarded to Here Group membership 81, 115 Group service status 83, 115 Hunt group service status...
- Page 143 9500 Series Phone User Guide Page 143 IP Office Issue 04a (03 October 2011)
- Page 144 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.