Call Recording - Avaya IP Office 8.1 Product Description

The user has access to the centralized system and personal directory as well as their call log (1400,
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1600, 9600 Series and T3 telephones only).
Great for consultants, managers, lawyers working on different offices on different days.
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Description
IP Office supports remote hot desking between IP Office systems within a Small Community Network (SCN).
The system on which the user configured is termed their 'home' IP Office, all other systems are 'remote' IP
Offices. No additional licenses are required to support Remote Hot Desking other than the Voice Networking
license on each IP500 within the SCN.
User Settings
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When a user logs in to a remote IP Office system, all their user settings are transferred to that system.
The user's incoming calls are rerouted across the SCN.
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The user's outgoing calls use the settings of the remote IP Office.
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However some settings may become unusable or may operate differently. For example if the user
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uses a time profile for some features, those feature will only work if a time profile of the same
name also exists on the remote IP Office.
Break Out Dialing
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In some scenarios a hot desking user logged in at a remote system will want to dial a number using
the system short codes of another system. This can be done using either short codes with the Break
Out feature or a programmable button set to Break Out. This feature can be used by any user within
the Small Community Network but is of significant use to remote hot deskers.
Note: Remote Hot Desking is not supported for use with Customer Contact Center (CCC) or Customer Call
Reporter (CCR). Features handled by the telephone itself are not affected by Hot Desking (e.g. call log and
phone speed dials).
Relay On/Off/Pulse
IP Office is fitted with two independent switch outputs for controlling external equipment such as door entry
systems. Control of these switches is via allotted handsets allowing the switches to be opened, closed or pulsed
as required. Control of switches is also accessible via, Receptionist SoftConsole and Voicemail Pro.
Pickup
Call Pickup allows a user to answer a call presented to another extension. Types of call pickup include:
Pick up any call ringing on another extension.
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Pick up a hunt group call ringing on another extension, where the user must be a member of that hunt
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group.
Pick up a ringing call at a specified extension.
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Pick up any call ringing on another extension that is a member of the hunt group specified.
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This feature is supported across the IP Office Multi-Site Network (SCN).

Call Recording

Where IP Office has Voicemail Pro installed it is possible to record a call and save the recording to the user's
mailbox, a group mailbox or the voice recording library. For example, this is useful when a caller is going to
give detailed information like an address or phone number and the caller will hear a warning message or tone
that the call is being recorded in some countries. Where call recording is required for Quality Assurance, it is
possible to set the IP Office system to automatically record a percentage of calls for later review.
Beginning with IP Office R4.0, any call (normal, conference, or intrusion) and any phone type (including IP) can
be recorded. Where "advice of recording" needs to be played, IP Office will ignore Voicemail port licensing if an
insufficient number of voicemail channels have been licensed.
Note: for IP telephones, a VCM channel will be required for the duration of the recording.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
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Issue 26.k.- (16 August 2012)