Avaya IP Office 8.1 Product Description page 411

3. / * For Answered Calls, Lost Calls, No Answer, Talk Inbound, Talk Inbound Average,
Talk Total, Talk Average, and Presented Calls queue calls that overflowed to a queue are
included in agent statistics but not in queue statistics.
4. This documentation uses the full name for IP Office Customer Call Reporter statistics and states.
However, for the display in browser screens, the IP Office Customer Call Reporter can use
abbreviated names. The statistics however remain the same.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 411
Issue 26.k.- (16 August 2012)