Applications Platform Features - Avaya IP Office 8.1 Product Description

Applications Platform Features

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full
complement of sophisticated applications.
IP Office provides a number of free applications (e.g., Microsoft TAPI service). These applications can be
upgraded to provide enhanced functionality through the purchase of license keys. The complete list of
applications are:
· Receptionist/Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a
telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.
· Avaya one-X™ Portal for IP Office
A powerful client/server web application that allows the user to control and manage phone calls from a
web browser with the standard LDAP protocol for connectivity to external directories.
· Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applications
such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full
software development kit.
· Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and
message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any
telephone capable of tone dialing. When used with Avaya one-X™ Portal for IP Office, the PC can be used
to control message playback.
· Integrated Voicemail to Email Presentation
Voice messages can be copied into email messages and delivered into the email system. IP Office uses
SMTP or MAPI to deliver a copy of the voice message.
· Unified Messaging (UMS)
The Unified Messaging Service within Preferred Edition provides a higher level of integration to
synchronize both voicemail and email inboxes.
· Auto-Attendant
Simplify service for administrators with this easy-to-use feature with the ability to construct customized
automated services allowing callers to efficiently navigate the system, and reach the right person,
without the assistance of an operator. Available with Preferred Edition and with Essential Edition.
· Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for
example, reading email, account enquiry systems, automated ordering systems, ticket purchasing
systems, PIN checking, remote time sheet management, etc. Enhance these systems by using Text To
Speech to read information back to callers. Available with Advanced Edition.
· Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management
for better productivity and customer service.
· Customer Call Reporter (CCR)
Available with Advanced Edition and combined with the built-in Automatic Call Distribution functionality
of IP Office, CCR enables a small business to track and measure customer service and agent productivity
levels.
· CCR delivers:
· Simple/Intuitive Reporting
· Browser/Thin Client Architecture
· Single Server Efficiency (with Preferred Edition)
· Target Segment: Small Business<30 agents
· Can support up to 150 agents
· 30 supervisors
· One administrator
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 12
Issue 26.k.- (16 August 2012)