Avaya IP Office 8.1 Product Description page 334

The SoftConsole screen is divided into the following areas:
Main Menu Bar
·
Commands and actions are available through menus. Some features can only be used when the right
conditions. If they are not available, the feature will be "grayed out" until conditions change that allow
the feature to be used. The following features are available on the tool bar:
Call Details Panel
·
The call details panel on the left shows details of the current call which will include the following
information:
· Calling Name
The system directory name associated with the calling
number.
· Calling Number
The telephone number of the call originator.
· Called Name
The system user name or hunt group name associated
with the called number.
· Called Number
The extension number the incoming call has been
routed to by the system.
If a new call arrives, the call details panel will display the calls waiting to alert the operator and allow answering
of the call based on the Caller ID.
Product Description
IP Office 8.1
· Login.
· Save Profile.
· New call.
· Answer call.
· Hold call.
· Transfer call.
· Transfer complete.
· Reattempt transfer.
· Conference.
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· Hang up.
· Page.
· Record call.
· Compact view.
· Dial Pad.
· Access conference room 1.
· Access conference room 2.
· Options.
· Call Status
States the progress of a call. The border around
the call status panel changes color to indicate the
status of the call.
· Call Duration
The length of time that the has been in the state
as indicated by the Call Status
· Notes
This area displays notes or information about the
call i.e. when a call has been returned as there
was no answer from the extension it was
transferred to. If annotation is attached to the
call, details are shown in the Notes area.
Page 334
Issue 26.k.- (16 August 2012)