Avaya J129 User Manual
Using ip phone in an open sip environment
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- Installing and administering (133 pages) ,
- Instructions manual (70 pages) ,
- Using manual (55 pages)
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Summary of Contents for Avaya J129
- Page 1 Using Avaya J129 IP Phone in an Open SIP environment Release 4.0.3 Issue 1 October 2019...
- Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
- Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
- Page 4 AC adapters shipped with the equipment or specified by device. Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, Le présent appareil est conforme aux CNR d'Industrie Canada or fire.
- Page 5 Device Usage Consent harmful interference to radio communications. However, there is no By using the Avaya device you agree that Avaya, from time to time, guarantee that interference will not occur in a particular installation. If may collect network and device data from your device and may use this equipment does cause harmful interferences to radio or such data in order to validate your eligibility to use the device.
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Page 6: Table Of Contents
................. 26 Placing a call on hold or resuming the call ....................26 Conference calls overview ........................27 Call history ......................... 29 Contacts October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... - Page 7 ............. 55 Finding documents on the Avaya Support website ................55 Avaya Documentation Portal navigation ....................57 Viewing Avaya Mentor videos ..........................57 Support October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 8: Chapter 1: Introduction
Chapter 1: Introduction Purpose This document describes how to use Avaya J129 IP Phone features in an Open SIP environment. This document is intended for people who want to learn how to use Avaya J129 IP Phone features and capabilities. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 9: Chapter 2: Avaya J129 Ip Phone Overview
Chapter 2: Avaya J129 IP Phone overview The Avaya J129 IP Phone is a SIP-based phone intended to be used for basic business communications. The phone supports two-call appearances with a single-line call display. Physical specifications • Single call appearance •... -
Page 10: Physical Layout Of A J129 Ip Phone
If there is a scroll bar or a line indicator at the right of the phone display, use the up and down arrow keys to scroll up and down. Softkeys Displays screen-specific commands. Table continues… October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 11: Connection Jacks For A J129 Ip Phone
J129D03A and later models. Connection jacks for a J129 IP Phone: The following image illustrates the connection jacks that are present on the back panel of Avaya J129 IP Phone. The image schematically describes which device to connect in which jack. - Page 12 5V DC Jack To connect the power supply. Note: Available only in J129D03A and later models. Network port To connect the Ethernet cable Table continues… October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 13: Supported Features
- Local call forward settings - Auto answer mode configuration - Speed dial settings - Language settings - Time zone and time format settings October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... - Page 14 Avaya J129 IP Phone overview - Date format settings October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 15: Chapter 3: Getting Started
• Config: To enter the file server address. • Never: To never prompt for the file server address. • Cancel: To cancel the prompt and display the Login screen. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 16: Identifying The Device Type During Phone Boot-Up
Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later. Procedure 1. Set up the phone hardware. -
Page 17: Logging Out Of Your Phone
• To lock the phone, press Main menu > Lock. • To unlock the phone, press Unlocksoftkey and enter the log in password. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 18: Chapter 4: Navigation
About IP Deskphone To display the phone software version, and the default device type. Icons on the phone The following table lists the icons used in the Avaya J129 IP Phone: Icon Description Line indicator; first call appearance Line indicator; second call appearance... -
Page 19: Viewing The Product Id
The product ID information is available on a label on the back panel of your phone. Alternatively, you can view the Product ID on the phone screen. Procedure 1. Press Main menu. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 20: Viewing The Device Type
Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select. -
Page 21: Chapter 5: Call Operations
About this task Use this procedure to redial a number. If you delete the outgoing call log, the last dialed number is deleted. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 22: Making A Call Using Speed Dial
2. Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 764 to search for someone whose name is Smith. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 23: Making A Call From The Call History
Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 24: Making An International Call
Answering a call when on another call About this task You can receive a call on a secondary call appearance only if the call appearance is free. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 25: Ignoring A Call
Bluetooth headset, you must unmute it on the headset. Procedure 1. To mute an active call, press Mute. The Mute button is lit. 2. To unmute the call, press Mute again. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 26: Placing A Call On Hold Or Resuming The Call
Adding a person on hold to a conference call About this task Use this task to add a person that you have put on hold to a conference call. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 27: Call History
• Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details. - Page 28 1. Press one of the following: • Main Menu > Recents • Recents 2. Select the number that you want to add or delete. 3. Select Details. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 29: Contacts
The contact number can include uppercase and lowercase letters, numbers 0-9, and special symbols, such as comma (,), plus (+), and dot (.). October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... - Page 30 2. Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 764 to search for someone whose name is Smith. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
- Page 31 1. Press one of the following: • Contacts • Main menu > Contacts 2. Select the contact you want to delete. 3. Press More > Details > Delete. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 32: Chapter 6: Advanced Features
Additionally, you can configure a ring reminder to get a short ring burst when the incoming call is sent to the voice mail. Before you begin Ensure that the system administrator activates the DND feature for your extension. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 33: Enabling Auto Answer
4. For the Ring reminder setting, press Toggle to activate the ring reminder. 5. Press Save. DND icons The following table displays the DND icons for the Avaya J100 Series IP Phones. State Phone and Button module icon Enabling Auto Answer Before you begin Ensure that the system administrator activates the Auto Answer option for your extension. -
Page 34: Call Forwarding
• Call Forward No Answer: Diverts incoming calls to another number when you do not answer the call within the set time. Call Forward icons The following table displays the Call forward icons for the Avaya J100 Series IP Phones. State Phone icons... - Page 35 • Destination: Enter the call forwarding number. • Number of rings: Enter the number of rings after which the call is forwarded. 5. Press Save. 6. Press Enable. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 36: Making An Attended Transfer
The phone transfers the call to the selected number. If the called party does not answer the call, then the unanswered call returns to your phone as a recalled transfer call. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 37: Retrieving A Voice Mail
Phone screen. If the required group is not added on this screen, you can access all multicast page groups configured for your phone in the Features menu. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 38: Simultaneous Ring Personal
Disabling Simultaneous Ring Personal during an active call About this task Use this procedure to turn off Simultaneous Ring Personal when you are on an active call. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... - Page 39 SIP-URI address: • Press Abc or 123 to enter letters or numbers. • Press Backspac to delete the symbols entered. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 40: Additional Features
Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb. • Silent Alerting: To disable the audio notification and to get a visual notification of an incoming call. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... - Page 41 Group Paging is a group feature that allows unidirectional paging for a group of users by dialing a group paging directory number (DN) or an extension. The feature can be configured by a group administrator or higher. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
- Page 42 With the Push-To-Talk feature, you can call another user and have your call answered automatically. Note: You can make only audio calls with this feature. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 43: Chapter 7: Avaya J129 Ip Phone Customization
4. Use the Down Arrow key to go to the Display call timers. 5. Press Toggle to activate or deactivate the call timers. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 44: Assigning Speed Dial
Activating Mute Alert About this task Use this procedure to configure your phone to alert if you speak while your phone is on mute. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 45: Setting Visual Alerting
5. Scroll to Beacon LED. 6. Press Toggle to enable or disable visual alerting. 7. Press Save. Related links Visual alerting on page 46 October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 46: Audio
2. Use the Down Arrow key to go to the Button Clicks screen. 3. Press Toggle to turn the audio on or off. 4. Press Save. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 47: Turning Error Tones On And Off
The task is relevant for people with hearing difficulties. Use this procedure to change the audio characteristic of the phone. Procedure 1. Press Main menu > Settings > Audio Settings. 2. Select Handset Profile. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 48: Display
2. Select Language. 3. Scroll to the language , and press one of the following: • Select • OK The phone prompts for the confirmation. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 49: Setting The Date Format
3. Press Toggle to select one of the following options: • Time format 24 Hour • Time format 12 Hour 4. Press Save. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 50: Setting The Time Zone
• Wi-Fi: To connect phone to a Wi-Fi network. 5. Press one of the following: • Toggle • Right arrow key • Left arrow key October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 51: Setting The Network Configuration
4. Scroll to Network config. The Network configuration shows following two options: • Auto: To automatically connect a network. • Manual: To manually connect to a network. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 52: Connecting To A Wi-Fi Network
Contact your system administrator for more details. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Network, and press Select. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... -
Page 53: Backup And Restore
• Language • Time zone and time format • Date format Backup process is initiated only after retrieval of user-specific data is successful. October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com... - Page 54 • When Manual Backup is successful: Backup successful • When Manual Restore is not successful: Retrieval failed • When Manual Restore is successful: Retrieval successful October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
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Page 55: Chapter 8: Resources
7. Click Enter. Avaya Documentation Portal navigation Customer documentation for some programs is now available on the Avaya Documentation Portal at https://documentation.avaya.com. October 2019 Using Avaya J129 IP Phone in an Open SIP environment... - Page 56 Resources Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Portal, you can: • Search for content in one of the following ways: - Type a keyword in the Search field.
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Page 57: Viewing Avaya Mentor Videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •... - Page 58 ......... clearing all entries ............29 deleting ................. deleting a call record ............ deleting a contact from call history ....... calling October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
- Page 59 ................. Emerg ................home screen ..............23 legal notices ................lock screen ..............lock emergency calls ..............17 padlock symbol .............17 error tones October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
- Page 60 ..............48 logging in ..............language ...............48 log out ................17 log recent calls ..............28 unlocking ..............ring type ................46 phone menu time format ..............49 October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
- Page 61 ................restoring ................54 videos .................. Viewing product ID ..............voice mail beacon LED ..............37 voice mail user ID ............watch list ................October 2019 Using Avaya J129 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...