Basic Call Handling - Avaya IP Office 8.1 Product Description

Basic Call Handling

Tones
IP Office generates the correct user tones for the geography. These tones are generated for all IP Office
extension types, analog, digital and IP.
Supported tones are:
Normal, alternate, and secondary; depending on geography
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Busy
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Unobtainable
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Re-order
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Conferencing tone depending on geography
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Caller ID
Feature
Display of the caller's number on incoming calls, where supplied by the service provider.
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Sending of calling number on outgoing external calls.
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Benefit
Confirmation and recognition of who is calling.
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Storage of Caller ID numbers for return calls.
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Directory name matching to Caller ID numbers.
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Screen-Popping customer records in compatible applications.
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Description
Where supplied by the service provider, the IP Office can receive and use the caller's Caller ID. The Caller ID is
passed through to the answering phone or application and is included in any call log or history supported by the
phone or application. If the Caller ID matches a number in the IP Office's Directory, the matching directory
name is shown instead of the number.
Where IP Office Phone Manager, or the TAPI service is used to link to database software on the user's PC, it is
possible to have an automatic query performed on the supplied Caller ID and have the caller's record in front of
the user before the call is answered.
For outgoing calls the IP Office can insert a system wide Caller ID or set a flag to have Caller ID withheld. For
users with a direct dial number routed to their extension, that direct dial number is also used as their Caller ID
for outgoing calls. Alternatively short codes can be used to specify the Caller ID that should be sent with
outgoing calls.
Note that the sending and receiving of Caller ID is subject to the service provider supporting that service. The
service provider may also restrict which numbers can be used for outgoing Caller ID.
Call Screening
Feature
The user has the capability to screen incoming calls while the phone is in an idle state, and the user
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can listen to incoming calls transferred to voicemail.
Benefit
Screen for important calls and decide if you should answer the call or let it go to voice mail
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Description
When an incoming call arrives at your phone and is then directed to and answered by the voice mail system,
you automatically hear the caller on your phone speaker, but the caller cannot hear you. You can decide
whether to answer the call or drop from the call and let the voice mail system continue to handle the call.
Note: You cannot screen a call whilst you are on another call.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 228
Issue 26.k.- (16 August 2012)