System Short Codes - Avaya IP Office 8.1 Product Description

System Short Codes

Short codes are used as commands the IP Office to make changes for the user, group or system, so need to set
up with consideration to security. The command may need additional information included with it, such as for
forward, the phone number forwarded to. Short codes are a flexible and quick way of setting up certain
features. IP Office has short codes provided by default on the system, or more advanced codes that need
programming by the system administrator.
Examples
The method of detailing a short codes settings lists the short code fields separated by a /.
· *17/?U/VoicemailCollect
A user dialing *17 is connected to voicemail.
· *14*N#/N/FollowMeTo
If a user dials *14*210# at their own extension, their calls are redirected to extension 210.
Dialing Short Codes
The following types of short code applied to on-switch dialing. The result may be an action to be performed by
the IP Office, a change to the user's settings or a number to be dialed. The order below is the order of priority
in which they are used when applied to user dialing.
User Short Codes
These are useable by the specific user only.
User Rights/User Restrictions Short Codes
These are useable by any users associated with the user rights or restrictions in which they are set. They can
be overridden by individual user short codes.
User and User Rights short codes are only applied to numbers dialed by that user. For example they are not
applied to calls forwarded via the user.
System Short Codes
These are available to all users on the IP Office system. They can be overridden by user or user rights short
codes.
Post-Dialing Short Codes
When any the short code above result in a number to be dialed, further short code can be applied to that
number to be dialed. This is done using the following types of short codes.
ARS (Alternate Route Selection) Short Codes
The short code that matches dialing can specify that the resulting number should be passed to an ARS form.
The ARS form can specify which routes should be used for the call by using further short code matches and
also provide option to use other ARS forms based on other factors such as time and availability of routes.
Transit Network Selection (TNS) Short Codes
Used on T1 ISDN trunks set to use AT&T as the Provider. Applied to the digits presented following any other
short code processing.
Incoming Number Short Codes
On certain types of trunks short codes can be applied to the incoming digits received with calls.
Line Short Codes
These short codes are used to translate incoming digits received with calls. The stage at which they are
applied varies between different line types and may be overridden by an extension number match
The full set of short code commands are listed in the IP Office Manager, refer to product configuration
documents for more detail on how to set them up.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 252
Issue 26.k.- (16 August 2012)