Avaya J169 User Manual
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Avaya J169 User Manual

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See also: Configuration Manual , User Manual
Using Avaya J169 / J179 IP Phones SIP
Release 1.5
Issue 1
October 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)

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  • Page 1 Using Avaya J169 / J179 IP Phones SIP Release 1.5 Issue 1 October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED written consent of Avaya can be a criminal, as well as a civil offense THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE under the applicable law.
  • Page 4 AC adapters shipped with the equipment or specified by The handset receiver contains magnetic devices that can Avaya to be used with the equipment. If you use any attract small metallic objects. Care should be taken to avoid other equipment, it may cause failures, malfunctioning, personal injury.
  • Page 5 Documentation, Hosted Service(s), and product(s) provided frequency range of 5.15 to 5.25GHz to reduce the potential for by Avaya are the registered or unregistered Marks of Avaya, its harmful interference to co channel mobile satellite systems. High- affiliates, its licensors, its suppliers, or other third parties. Users are power radar is allocated as the primary user of the 5.25 to 5.35GHz...

  • Page 6: Table Of Contents

    ..................29 Making a call using a Click to dial link Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 7 Displaying the Phone screen on receiving a call ...................... 44 Setting the audio path Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 8 Setting an alert for a call pickup group ..................62 Changing the background logo Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 9 Finding documents on the Avaya Support website ....................70 Viewing Avaya Mentor videos ..........................71 Support Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 10: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes how to use Avaya J169 / J179 IP Phone features. This document is intended for people who use Avaya J169 / J179 IP Phones. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary.

  • Page 11: Chapter 2: Phone Overview

    24 call appearances. The Avaya J169 IP Phone has a monochrome display, and the Avaya J179 IP Phone has a color display. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary.

  • Page 12: Physical Layout

    Phone overview Physical layout Using Avaya DJ169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 13 The labels and the Table continues… Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 14 To listen to Table continues… Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 15 To unmute the call, press the Mute button again. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 16: Chapter 3: Getting Started

    1. From the Features screen, press Phone Lock. 2. Press Lock on the phone screen. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 17: Logging Out Of Your Phone

    2. Press OK or Log Out soft key. 3. Press Yes to confirm. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 18: Chapter 4: Call Operation

    123 softkey. 3. Press Call or OK. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 19: Autodialing A Pre-Assigned Number

    2. If you are working with a redial list, scroll to the number to call and press Call or OK. Your system administrator can disable Redial functionality. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 20: Speed Dialing A Person

    If the monitored deskphone has an active call redirection Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 21: Putting A Call On Hold

    When you mute the call, the Mute button light is on and the top line displays the Mute icon. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 22: Answering An Active Call On A Monitored Extension

    1. From the Phone screen, gain access to the Features screen. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 23: Interrupting A Call With A Whisper Page

    • History: Displays the recent call history as an option and switches to the Select Transfer Method screen. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 24: Viewing The Status Of Monitored Stations

    You can activate exclusion only during an active call. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 25: Making An Outgoing Call On A Bridged Line

    2. Press Answer. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 26: Joining A Call On A Bridged Line

    The system puts the active call on hold and rings the monitored deskphone. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 27: Making An Attended Transfer

    4. To complete the transfer, press the Complete softkey. The phone transfers the call to the selected number. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 28: Making An Unattended Transfer

    5. To complete the transfer, press the Complete softkey. The phone transfers the call to the selected number. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 29: Handling A Call By Using Mda

    Ensure that you have the URI of the extension number and Edit dialing feature enabled. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 30: Making An Emergency Call

    3. Hang up to stop recording. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 31: Parking A Call

    1. During a call, on the Phone screen, press Conf. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 32: Adding A Person On Hold To A Conference Call

    The deskphone drops the last added person from the conference. Viewing the details for a conference Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 33: Call History

    4. Press Save. Viewing call history details Procedure 1. Press History. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 34: Viewing The Call History

    3. Press More, and then press Delete. 4. Press Yes to confirm the deletion. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 35: Clearing All Call History Entries

    4. Scroll to the next field. 5. Enter the number. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 36: Editing A Contact

    • To edit the contact information, press More > Edit. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 37: Extended Searching

    4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen. Accessing Exchange contacts Procedure 1. Press CONTACTS. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 38: Making An Auto Intercom Call

    Related links Calling someone in your intercom group on page 39 Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 39: Calling Someone In Your Intercom Group

    ICOM. Related links Initiating a group page on page 38 Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 40: Chapter 5: Handling Presence

    1. Press Home. 2. Press Select to select My Presence. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 41: Enabling Sac When Dnd Is Active

    3. Select DND affects SAC and change the value to Yes. 4. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 42: Chapter 6: Customizing Settings

    You can also set AGC (Automatic Gain Control) for your headset, handset, and the speaker audio. Using Avaya DJ169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 43: Setting Redial Options

    • Yes: To display the Phone screen when you dial a number. Using Avaya J169 / J179IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 44: Displaying The Phone Screen On Receiving A Call

    Using Avaya DJ169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 45: Toggling Name And Number

    3. Press Change to select Yes or No. 4. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 46: About Features

    Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 47: Monitoring Other Extensions At A Glance

    . For information on SLA Mon related parameters, see Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 48: Assigning Labels To Auto-Dial Numbers

    3. Enter the extension number you do not want the called party to see. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 49: Displaying Your Extension On Outgoing Calls

    9. Select the call pickup indication type using the right or left navigation keys or press Change softkey. 10. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 50: Tracing A Malicious Call

    2. Scroll to EC500 and press OK/Select or the corresponding line button. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 51: Extending A Call To Your Cell Phone (Ec500)

    • See if the monitored deskphone redirects calls to another deskphone. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 52 The monitored extension is on another call, and the user has forwarded all incoming calls to another extension. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 53: Browser

    The applications available through the browser vary depending on how your system administrator has configured your deskphone. For more information, contact your administrator. Gain access to the browser through Avaya Menu. If you do not see the Browser option on Avaya Menu, Web applications must be available for your deskphone.

  • Page 54: Using Hunt Group Busy

    4. Enter the destination number to which you want to forward your calls. 5. Press Enter. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 55: Disabling Call Forwarding

    Procedure 1. From the feature list, select Enhanced Call Forward. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 56: Editing A Rule

    4. To turn off all the active rules, press All off. 5. Press Exit. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 57: Setting Up Speed Dialing

    For example, you can change a Help Desk extension to read Help Desk. Procedure 1. Press Home. Note: To edit a label on an attached Avaya SBM24 Button Module, press the Edit button on the module and proceed to Step 10. 2. Select Options & Settings. 3. Press Select or OK.

  • Page 58: Screen And Sound Settings

    5. Use the arrow keys to increase or decrease the brightness or contrast. 6. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 59: Setting The Text Size

    You can hear the ring tone that you specified for the: • Caller. Using Avaya J169 / J179IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 60: Setting A Ring Tone For Team Button

    3. Press Change to select the required ring tone. 4. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 61: Assigning Specific Ring Tone To A Contact

    • None: Provides no call pickup alert. 4. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 62: Changing The Background Logo

    3. Press Change to turn error tones on or off. 4. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 63: Setting Key Repeat Delay

    Use the procedure to control continuous scrolling feature for your deskphone. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 64: Changing The Display Language

    4. Press Save. Related links Changing the display language on page 64 Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 65: Setting Advance Options

    Change to change the setting as required. 4. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 66: Configuring Hearing Aid Compatibility

    • HAC Opt for hearing aid compatibility optimization 4. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 67: Setting Headset Profile

    5. Enter the time in minutes. You can enter any value in the range of 5 to 999. 6. Press Save. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 68: Chapter 7: Related Resources

    ® System Manager. verify Avaya Aura Table continues… Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)
  • Page 69 For people who System Monitor tasks for SysMonitor. maintain SysMonitor. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

  • Page 70: Finding Documents On The Avaya Support Website

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...

  • Page 71: Support

    Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. Using Avaya J169 / J179 IP Phones SIP October 2017 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

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