16. Messaging - Avaya IP Office 8.1 Product Description

16. Messaging

Messaging enables users to manage all of their messages, in particular emails and voicemails, in one place.
Since the main messaging platform is typically email, IP Office Preferred Edition enables voicemails to be
managed via the email system in order to keep all messages synchronized through one user interface. Essential
Edition also enables some basic messaging through the ability to forward voicemail messages to the user's
email inbox.
Voicemail in general provides a telephone answering machine with a personalized greeting on every employee's
desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail
messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are
using any telephone other than their allocated extension or a trusted location e.g. mobile telephone).
The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred
language, independently of the default system setup. Similarly, external callers can hear prompts in their own
language depending on their incoming call route (e.g. based on caller ID).
Voicemail options available are:
IP Office Essential Edition:
Embedded Voicemail
·
IP Office Preferred Edition:
Voicemail Pro – for single site use but use in a Multi-site Networking (SCN) from remote users
·
Distributed Voicemail Pro – for multi-site use in a Small Community Network (SCN)
·
Centralized INTUITY Audix / Modular Messaging Voicemail – for use with Avaya Communication
·
Manager
IP Office Preferred Edition is available for Windows and Linux OS. The Preferred Edition on Linux provides
the same functionality as described further in this chapter, with the following exceptions:
Web Voicemail is provided by the user productivity application Avaya one-X™ Portal for IP Office which
·
comes with Office Worker, Teleworker and Power User licenses.
VPNM
·
IVR related actions (Database and VB Scripting)
·
Voice Recording Library Authentication (VRLA)
·
Positioning Summary
For further details refer to
Feature
Supported IP Office Systems
Mailboxes
Message Storage Capacity
Maximum Simultaneous Calls
Resilience and Backup
Small Community Network (SCN)
centralized operation
Distributed Voicemails in an SCN
Voicemail to email forwarding
Unified Messaging (UMS)
Microsoft Exchange Server 2007/2010
Integration
Centralized operation.
Queue Announcements
Auto Attendant
Call Recording
Intuity Emulation
1. Up to 40 in a single-site environment, additional ports can be added in a SCN environment by Distributed
Voicemail Pro.
Product Description
IP Office 8.1
Voicemail Feature Comparison
Preferred Edition
IP Office creates mailboxes for each user and hunt
group on the system based on channel licenses
1MB per minute up to hard
© 2012 AVAYA All rights reserved.
at the end of this section.
380
Voicemail Pro Embedded Voicemail
IP500 V2
IP500
disk capacity
Up to 40 [1] IP500 V2 = Up to 6
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Essential Edition
IP500 V2
IP500
Up to 15 hours.
[2]
IP500 = 4
No
No
No
Yes
No
No
No
Yes
Yes
No
Yes
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Issue 26.k.- (16 August 2012)