Avaya IP Office 8.1 Product Description page 449

Customer Service Supervisor
This User Profile enables service supervisors to track, measure and create reports for agent (or a group of
agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office
Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.
Customer Service Supervisor License - 1 User: IPO LIC R6 CUSTMR SVC SPV 1 (229442)
·
Release 6.0 onwards
CCC to CCR Migration
This upgrade license will convert ALL Compact Contact Center (CCC) licenses to Customer Call Reporter (CCR).
This includes all supervisors and agents.
CCC to CCR Upgrade License: IPO LIC CUSTMR CUSTMR CALL REPORTER UPG LIC (217658)
·
Phone Manager Licenses
IP Office Phone Manager is a legacy Windows PC application that allows IP Office users to control their
telephone through their PC. An optional IP Softphone is also available with additional licensing. In Release 6.0,
it is recommended to use Avaya one-X™ Portal for IP Office and the new IP Office Video Softphone (using
Teleworker or Power User licenses) instead of Phone Manager Pro.
Phone Manager Pro License
·
These licenses control how many users configured for Phone Manager Pro can simultaneously run
Phone Manager in that mode. Multiple licenses can be combined.
o
Phone Manager Softphone Licenses
·
These licenses control how many users configured for Phone Manager Pro PC Softphone can
simultaneously run Phone Manager in that mode. Note that running Phone Manager in this mode also
requires and consumes a Phone Manager Pro license for each user.
o
(171992)
Product Description
IP Office 8.1
Phone Manager Pro (per seat) - 1 User: IPO LIC PMGR PRO RFA 1 LIC:CU (177468)
Phone Manager Softphone (per seat) - 1 User: IPO LIC PMGR SFTPHN RFA 1 LIC:CU
© 2012 AVAYA All rights reserved.
Page 449
Issue 26.k.- (16 August 2012)