Avaya IP Office 8.1 Product Description page 319

Avaya IP Office Plug-in for Salesforce.com
IP Office enables integration with Salesforce.com for business users. This integration enables Salesforce.com
customers that are using IP office for their telephony needs to control calls from within the Salesforce.com
portal itself. This integration is enabled by the "Avaya IP Office Plug-in for Salesforce.com," which is a Windows
application that runs in the system tray, and provides the following features from the Salesforce.com soft client
available within the Salesforce.com portal:
Call Control (Make, Receive, Hold/Unhold, Transfer, Mute a call)
·
Inbound and outbound calls automatically added to Salesforce.com portal call history
·
Click to dial from any contact or phone number within Salesforce.com portal
·
Screen pops of customer information (contact, case etc.) on caller-id and name for inbound and
·
outbound calls
The screenshot below captures the Salesforce.com Portal with the phone integrated to IP Office.
The Avaya IP Office Plug-in for Salesforce.com can be downloaded from the Desktop Integration tab of the
Avaya one-X™ Portal for IP Office. The plug-in is supported on the WinXP+SP3, Windows Vista and Windows7
operating systems.
Supported browsers
For Windows XP: Internet Explorer 7.0 or later; Firefox 3.5 and Firefox 3.6
·
For Windows 7: 64–bit Internet Explorer 8; Firefox 3.5 and Firefox 3.6
·
Licensing
Avaya IP Office plug-in for Microsoft Outlook and Avaya IP Office plug-in for Salesforce.com require an Avaya
one-X™ Portal for IP Office license for each user. This license is part of the IP Office Power User, Office Worker
or Teleworker user license and is not available separately.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 319
Issue 26.k.- (16 August 2012)