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Using Avaya J169/J179 IP Phones SIP Release 1.5 Issue 1 March 2018...
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RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
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PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED written consent of Avaya can be a criminal, as well as a civil offense THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE under the applicable law.
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AC adapters shipped with the equipment or specified by The handset receiver contains magnetic devices that can Avaya to be used with the equipment. If you use any attract small metallic objects. Care should be taken to avoid other equipment, it may cause failures, malfunctioning, personal injury.
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Documentation, Hosted Service(s), and product(s) provided This device complies with part 15 of the FCC Rules. Operation is by Avaya are the registered or unregistered Marks of Avaya, its subject to the following two conditions: affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from 1.
Adding an entry from the call history to your contacts list .................. 28 Removing an entry from call history ..................29 Clearing all call history entries ......................29 Handling Contacts list ....................29 Using the contacts feature March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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.......................... 48 Call Parking ........................49 Parking a call ......................49 Unparking a call ........................49 Recording a call ..........................50 Calendar ......................50 Using the Calendar March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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....................... 79 Activating call forwarding ........79 Enabling call forwarding when your line is busy or you do not answer ................80 Setting rules for enhanced call forwarding March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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....................83 Limited access during failover Chapter 9: Related resources....................85 ........................85 Documentation ............. 87 Finding documents on the Avaya Support website ....................87 Viewing Avaya Mentor videos ..........................88 Support March 2018 Using Avaya J169/J179 IP Phones SIP...
Chapter 1: Introduction Purpose This document is intended for end users and describes how to use the features available on Avaya J169/J179 IP Phone. This document also describes the end user procedures to setup various functionality. March 2018 Using Avaya J169/J179 IP Phones SIP...
The phone supports eight call appearances with four lines of call display. The phone can support up to three button modules, and each button module supports 24 call appearances. The Avaya J169 IP Phone has a grayscale display, and the Avaya J179 IP Phone has a color display. Physical specifications •...
Phone overview Physical layout March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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The softkey labels show you the action that each key produces. The labels and the actions vary depending on the screen that the phone displays. Table continues… March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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To listen to your voice mail messages, ensure that the system administrator configures the voice mail for your extension. Headset Press the Headset button to use the headset if connected. Table continues… March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
To unmute the call, press the Mute button again. Connection Jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. The image schematically describes which device to connect to which jack.
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Phone overview March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Phone icons General icons The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and Avaya J179 IP Phone in color.
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™ Indicates that the call is being recorded for SLA Mon Indicates that the end to end call is secured. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Phone icons Call history icons The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and Avaya J179 IP Phone in color.
Phone overview MLPP icons The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and Avaya J179 IP Phone in color. Icon Name Description Priority Priority icon for a priority call. Immediate...
If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Logging out of your phone Procedure 1. Go to Main Menu > Log Out . 2. Press OK or Log Out soft key. 3. Press Yes to confirm. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Each time you press the dialpad, the list display shifts to match your input. You can also scroll up or down to locate the contact. 4. Press Call or OK. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
2. If you are working with a redial list, scroll to the number to call and press Call or OK. Your system administrator can disable Redial functionality. Related links Setting redial options on page 56 March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
• If you are not on another call, lift the handset or press the line button next to the incoming call, press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to answer using the headset. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
When contacts whose presence you have set up to track have called you, the applicable presence icon displays along with the call information. 3. Scroll up or down to view the entries on the list. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Removing an entry from call history Procedure 1. Press Recents. 2. Select the number you want to delete. 3. Press More, and then press Delete. 4. Press Yes to confirm the deletion. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
• If this is your first contact list entry, press Contacts > New. • If you already have entries in your contact list, press Contacts > More > New. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
5. Press OK. 6. Use the Up and Down navigation keys to choose the ring tone of your choice and press 7. Press Back. 8. Press Save. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
With each successive dialpad key press, the phone displays the matching entries. Procedure 1. Press Contacts. 2. Use the dialpad to type the name that you want to search. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Deleting a contact Before you begin You must have at least one contact in the contacts list. Procedure 1. Press Contacts. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
• Dial the phone number by using the dial pad. • Call the person from the Contacts list or from the Recents list • Redial the last dialed number by using the Redial softkey. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
1. From the Phone screen, select your active call. 2. Press Drop once the conference is up. The phone drops the last added person from the conference. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat these steps to add another person to the conference. 6. Press Details button to access the details on the participants. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Press the ABC, abc, or 123 softkey to change between the input methods. 2. Enter the complete URI that you want to call. 3. Press the Call softkey to make the call. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Return next to the call. ® • In the Avaya Aura environment, if the administrator enables the Transfer on Hang- up feature, you can disconnect the call to complete the transfer. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Return next to the call. ® • In the Avaya Aura environment, if the administrator enables the Transfer on Hang- up feature, you can disconnect the call to complete the transfer. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Transfer on Hang- up feature, you can disconnect the call to complete the transfer. This feature is available only when Blind Transfer is disabled. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
For more information to set the overriding permission on SMGR, see Administering Avaya Aura System Manager. The following table lists the Team Button icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and Avaya J179 IP Phone in color.
2. If necessary, scroll down to Directed Call Pickup and press OK or just press the corresponding line button. 3. Answer the call using the extension number and then press Enter or OK. Related links Team Button on page 40 March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
2. Scroll to choose the monitored phone to which you want to transfer the active call and press Select or OK. The system puts the active call on hold and rings the monitored phone. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
You can also make outgoing calls on a bridged call appearance when the bridged call appearance is not in use. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a specific call. You can activate exclusion only during an active call. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Using the Group Paging feature, you can make a call to a group of users that your system administrator has set up for you. A group page supports only one-way audio. That is, when you March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Calling someone in your intercom group About this task If your system administrator has set up an intercom group, you can call anyone in that group by pressing a few numbers. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
1. Scroll right from the Phone screen to gain access to the Features screen. 2. If necessary, scroll down to Whisper Page and press OK or just press the corresponding line button. 3. Enter the extension you want to call. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
The phone supports Multiple Device Access (MDA) in which you can register up to 10 SIP devices with your extension. If you register to multiple devices with the same extension, you can switch ® between devices during an active call. The configuration is done on Avaya Aura Session Manager.
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system. This feature is available only if your administrator has set up the feature on your telephone. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Calendar, and when you press the Refresh softkey while viewing an appointment. Reviewing your appointments About this task Use this task to view your calendar appointments on your phone. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
• To ignore the reminder now, but to be reminded after the snooze period, press Snooze. • To ignore the reminder completely, press Dismiss. Related links Calendar on page 50 Integrating other applications with your phone on page 67 March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
• Available: To show you are available and open for communication. • Busy: To show you are busy. • Away: To show you are away from the phone. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
2. Press Select to select Options & Settings > Advanced Options > Presence Integration. 3. Select DND affects SAC and change the value to Yes. 4. Press Save. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
The Advanced Options menu includes choices for integrating other applications such as ® Microsoft Exchange Server with your phone. You can also set AGC (Automatic Gain Control) for your headset, handset, and the speaker audio. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
1. Press Main Menu. 2. Press Select to select Options & Settings > Call Settings > Display Call Timers. 3. Press Change to select Yes or No. 4. Press Save. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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1. Press Main Menu. 2. Press Select to select Options & Setting > Call Settings > Audio Path. 3. Press Change to select Headset or Speaker. 4. Press Save. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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About this task Use this procedure to display either caller name or caller number if the caller name is too long to fit on the phone screen. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
1. Press Main Menu. 2. Press Select to select Options & Settings > Assign Favorites Entries. 3. Press Contacts or Features to select and set the favorites. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Line. If you have a button module attached to your phone, you can change any of those labels. For example, you can change a Help Desk extension to read Help Desk. Procedure 1. Press Main Menu. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
3. Press Brightness or Contrast. 4. Select Phone or an attached button module as applicable. 5. Use the arrow keys to increase or decrease the brightness or contrast. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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• Delayed: The phone plays an alerting melody after a delay if you do not answer a call on the bridged appearance. Your administrator can configure the delay. • Abbreviated: The phone plays a single beep to indicate a call on the bridged appearance. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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Use this feature to configure audible and visual alert when an incoming call to someone in your corresponding call pickup group is ringing. Procedure 1. Press Main Menu. 2. Select Options & Settings. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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2. Press Select to select Options & Settings > Screen & Sound Options > Button Clicks. 3. Press Change to turn sound on or off. 4. Press Save. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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Use this task to change the size of the text. The large text option is available only for the English language. Before you begin You can use the procedure only if the administrator enables the option for your phone. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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• Long • Very Long Procedure 1. Press Main Menu. 2. Press Select to select Options & Settings > Screen & Sound Options > Key Repeat Delay. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
2. Press Select to select Options & Settings > Advanced Options > Automatic Gain Control. 3. Select the Handset, Headset, or Speaker for which you want to turn AGC on or off. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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• Whether or not you want to hear a tone with a reminder popup window. Press Change to change the Exchange Reminder Tone setting to Yes or No. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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About this task Perform the following procedure for the phone to automatically update the presence status to Away after a predefined time. Procedure 1. Press Main Menu. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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3. Select Away Timer and change the value to On. 4. Select Away Timer Value. 5. Enter the time in minutes. You can enter any value in the range of 5 to 999. 6. Press Save. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
1. On the Phone screen, use the right navigation button to gain access to the Features screen. To return to the main Phone screen, press Phone or scroll to the left. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
2. Scroll down to see the features that have been administered for your extension. ™ SLA Mon overview ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with a Avaya ™ ™...
You can initiate a precedence call from Busy Indicator and Bridged Appearance. Initiating a precedence call from WML browser and Team button is not supported. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
1. Lift the handset, press Speaker or Headset (if applicable), or select a line button for an available line. 2. Dial the FAC followed by the extension number. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Procedure 1. During an active call, access the Features menu. During an active call, scroll right from the Phone screen to access the Features menu. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
1. From the Phone screen, gain access to the Features screen. 2. Scroll to EC500 and press one of the following: • Select • OK • Corresponding line button March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The phone automatically dials the number that your system administrator has configured for you. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique four- digit index for each group. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
You can also turn Send All Calls on or off by using the phone Features list. If you enabled the DND affects SAC option, the phone activates the SAC feature when you manually change the presence status to DND. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
1. From the Phone Screen, gain access to the Features screen. 2. Press Select to choose Call Fwd Busy/No Ans. 3. Enter the number to which you want to forward your calls. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Editing a rule Procedure 1. Access the Enhanced Call Forward feature from the Features screen. 2. Select the rule that you want to edit and press Edit. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Procedure 1. Press the right navigation button to gain access to the Features screen. 2. Select the active call forwarding feature that you want to turn off. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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Features 3. Press OK or the line button on which the call forwarding feature appears. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Incoming calls may not reach you; such calls may go to voice mail. • Emergency calls may or may not work, depending on the stage of failover and the functionality available on the alternate server. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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• The Message Waiting Indicator is cleared, but voice mail may still be available if the voice mail server to which calls are being sent is not in failover. • Transitions back to the normal server will restore all original functionality. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Chapter 9: Related resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Overview ® Avaya Aura Session Manager See characteristics and capabilities, For people who want Overview and Specification including feature descriptions, to gain a high-level...
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System Status Application. maintain System Status Application. ™ Using Avaya IP Office Platform See information about the maintenance For people who System Monitor tasks for SysMonitor. maintain SysMonitor. March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...
Related resources Note: Videos are not available for all products. Support Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request.
................50 adding from call history ..........28 reminders ..............51 calling a person ............reviewing appointments on ...........50 deleting ................. Calendar, preferences ............editing ................Calendar, setup ..............67 March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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..............forwarding when busy or no answer ......79 feature Intercom group ..............46 Hunt Group Busy ............Features ................70 accessing ..............70 Call Parking ..............key repeat delay ..............March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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........setting headset profile ............68 redialing a number ............24 settings Outgoing Calls screen width ..............blocking extension display ..........74 signaling ................57 March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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Hunt Group Busy ............videos .................. view contact presence status ..........52 Visiting user, logging in as ........... Visual Alerts configuring ..............Whisper page ...............47 WML browser ...............77 March 2018 Using Avaya J169/J179 IP Phones SIP Comments on this document? infodev@avaya.com...
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