Forwarding - Avaya IP Office 8.1 Product Description

Forwarding

This is the ability to forward a user's calls to another extension or external number such as a Mobile/Cell Phone.
Calls can be forwarded in a number of ways and if the call is not answered at the forward destination it will go
to IP Office voicemail if enabled for the user and call supervision is available. Once the numbers have been
entered, the user can toggle the forwarding to be active or not as required without having to re-enter the
numbers.
If the user is a member of a hunt group, some types of hunt group calls can also follow forward unconditional.
Users can select if forwarding is applied to external calls only, or all calls. Call forwarding is processed after Do
Not Disturb and Follow-Me conditions are tested.
Coverage to Operator
Feature
An operator or a group of operators can be configured to provide coverage for external calls that would
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otherwise go to voicemail.
Benefit
Any unanswered calls will be routed to an operator or a Group of operators. For example, local
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government offices prefer to provide a personal service (rather than voicemail).
Forward on Busy
If enabled, this forward will be triggered when the user is busy and another call is routed to them, but does not
include calls for a hunt group that they may be a member of. A user is normally considered to be busy when
they are on a call but depending on call waiting settings and key and lamp features this may not be the case.
Forward on No Answer
This forward is triggered if a call has been ringing for a user but they haven't answered it within the configured
answer time, this includes calls that have been indicating call waiting if enabled.
Forward Unconditional
This sends all calls for the user to the forward unconditional number, but if the call is not answered within a
user's timeout period the call will be sent to IP Office voicemail, if enabled.
Unconditional Forward to Voicemail
Feature
The ability to forward calls to Voicemail, even when the user's voicemail is not activated.
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Benefit
This feature allows a user who is familiar with the existing IP Office functionality of diverting all calls to
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a person or a group to follow the same pattern and divert all calls to a voicemail box.
Product Description
IP Office 8.1
Associated Features
· Do Not Disturb (DND)
· Voicemail
· Follow Me
· Hunt groups
· No Answer Interval
© 2012 AVAYA All rights reserved.
Precedence
· Forward Unconditional
· Forward Busy
· Forward No Answer
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Issue 26.k.- (16 August 2012)