Hunt Group Broadcast Messages; Personal Distribution Lists - Avaya IP Office 8.1 Product Description

Hunt Group Broadcast Messages

With Voicemail Pro, two modes of operation exist for the handling of hunt group messages. The method used is
configured for the group through the IP Office Manager.
Hunt group mode
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Messages are stored in the hunt group mailbox and Message Waiting only informs those individuals
configured for message waiting indication from that group. This is ideal for scenarios where only a few
people such as a call center supervisor need to be initially aware of group messages. Any message
waiting light lit by this is extinguished when the new hunt group message is accessed by a user. This is
the default mode of operation.
Broadcast mode
·
Messages are not stored in the hunt group mailbox. Instead they are broadcast (copied and forwarded)
to the individual mailboxes of the entire hunt group membership. This lights the individual messages
waiting light of each user of the hunt group until they access their mailbox.

Personal Distribution Lists

Personal Distribution Lists are only available with Voicemail Pro when operating in INTUITY emulation mode.
The feature provides the ability for a user to distribute a voicemail message to a list of recipients
simultaneously. Lists can be configured by a voicemail box subscriber either through their voicemail box
telephone user interface (TUI) or through the desktop PC application Phone Manager Pro.
The features available to a voicemail box subscriber include:
Create up to 20 lists with 360 members per list.
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Mark a list as private or public, Private lists cannot be accessed by any other voicemail subscriber.
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Public lists can be used by other subscribers but cannot be edited.
Public lists can be copied from one subscriber to another by adding the contents into a new list.
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Subscribers can 'Create' new lists, 'Scan' contents of an existing list or 'Modify' existing lists.
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List members can be added by using the station number or mailbox name (names are not supported
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for Voicemail Pro Networked Messaging mailboxes).
Lists can include voicemail boxes that exist on other Avaya voicemail systems that are available
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through Voicemail Pro Networked Messaging.
Lists can be added together, duplicate members are automatically removed. This includes public lists
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owned by other voicemail subscribers.
Mailing lists are accessible to the user at any 'send message' and 'forward message' option within the
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user's voicemail box.
When displayed within Phone Manager Pro, distribution lists can have a list description added to it, this
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is only visible within Phone Manager Pro.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 372
Issue 26.k.- (16 August 2012)