Softconsole Options - Avaya IP Office 8.1 Product Description

SoftConsole Options

SoftConsole has many configurable options available to the operator to personalize the look and feel. The
following configuration options are available:
Incoming Calls
·
This tab enables the operator to manage the local SoftConsole directory by creating, editing and
deleting entries from the selected directory. Also the operator is able to associate a script or media file
with each specific entry.
Queue Mode
·
This tab enables the operator to configure the queue window with up to 8 hunt group queues, which
will include a recall queue. Queues can be created, edited and deleted while also providing the
operator with the additional benefit of positioning them in the queue window in order of operator
preference. Management by exception is used to monitor queue status by enabling the operator to set
up various alarm thresholds such as the Number of calls in queue and Longest waiting call time. A
WAV media file can be associated with an alarm for further customization.
Park Slots
·
This tab enables the operator to define which park slots are accessible on a system wide basis up to a
maximum of 16. The operator is also able to assign which numbers are used to access each park slot
and where the slot appears in the park slot panel.
BLF Groups
·
This tab allows the operator to create and edit BLF groups.
Door Entry
·
This tab allows the operator to configure up to two door entries.
Directories
·
This tab enables the operator to choose access to the following directories: SoftConsole local directory,
IP Office system directory and Microsoft Outlook contacts. Once chosen, the operator is able to map
fields to directory entries.
Conferencing
·
This tab allows the operator to set up the names of the two conference rooms. The names will appear
on the telephone displays of users in the conference room (maximum of 10 characters).
Keyboard Mapping
·
This tab allows the operator to assign keyboard short cut keys for SoftConsole functions.
Keyboard Actions
·
This tab allows the operator to specify the default action when alphabetic or numeric characters are
pressed.
Alphabetic Keystrokes: Begin directory search or Open call annotation window
o
Numeric Keystrokes: Begin directory search or Open pop-up dial pad
o
Appearance
·
This tab allows the operator to change the appearance of SoftConsole fonts, skins and the call
information window color.
SoftConsole
·
This tab allows the operator to save the changes made to the configuration of SoftConsole either
automatically or manually to a local configuration file on the PC.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 337
Issue 26.k.- (16 August 2012)