Avaya IP Office 8.1 Product Description page 333

14. Receptionist
SoftConsole is the PC based Windows Receptionist solution for IP Office. It can be purchased with the
Receptionist user license.
SoftConsole has been designed to improve operator service by providing the operator with call information and
available call actions to simplify call handling and give the appropriate response to the caller. With this easy to
use software tool the operator can maintain visibility of the number and type of calls waiting and so ensure that
clients are greeted in a professional manner. SoftConsole can be minimized in the Windows system tray when
not in use, but will pop up on the screen when a call is received.
SoftConsole has been designed to be easy to use, while offering a look and feel which will appeal to experienced
and novice operators alike.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 333
Issue 26.k.- (16 August 2012)