Avaya IP Office 8.1 Product Description page 353

Key Features
Key features of Voicemail Pro include:
Personal voice mailbox for users and hunt groups.
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Personal Numbering (follow me).
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Extended personal greetings to customize the information presented to a caller based upon the
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availability of a user.
Unified Messaging (UMS) offers voice mail - email synchronization between the Voicemail Pro server
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and the email client.
UMS Web Access allows access to voice mails via a web interface from an internet browser.
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UMS integration of Voicemail Pro with Microsoft Exchange Server for full message synchronization.
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Enables mobile messaging integration (e.g., Blackberry) when used with Exchange server integration.
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Forwarding of voicemail messages to email systems via SMTP.
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Voicemail Pro client, a graphical user interface for programming and configuring applications both
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locally and remotely.
Data base access via Interactive Voice Response (IVR) for individual business requirements.
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Audiotex and Auto Attendant services (including dial by name).
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Sophisticated queue announcement facilities.
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Access and control of voicemail via the digital or IP phone display (Visual Voice).
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22 supported prompt languages: Chinese (Mandarin), Danish, Dutch, English (UK), English (US),
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Finnish, French (France), French (Canadian), German, Greek, Hungarian, Italian, Korean, Norwegian,
Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish (Latin
American), Swedish.
Conditions (e.g. test if 'out of hours').
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Broadcast group messages.
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Automatic and on demand call recording with an option for ContactStore search and replay of saved
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messages.
Tampering Detection / Verified Call Recording
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Voice forms/questionnaire mailboxes (Campaign Manager).
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Personal distribution lists.
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Tag information retrieved from a database to a call and delivers it with the call to an agent.
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Visual Basic (VB) Script support to allow the configuration of the voicemail system through VB scripts
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rather than Voicemail Pro call flows.
Text-to-Speech facilities to allow emails to be read out over the telephone and/or for database
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information to be read to a caller in 14 languages.
Housekeeping facilities for the management of messages.
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Automatic detection and routing of fax calls within Auto Attendants and within a subscriber's voicemail
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box.
Support for a range of the INTUITY telephone user interface features in INTUITY emulation mode.
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Recording of system prompts through the telephone handset or using multimedia facilities on a PC.
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Speaking clock.
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Support for TTY hearing impaired text phone.
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Centralized VoiceMail within a multi-site IP Office environment.
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Networked Messaging with other Avaya voicemail systems and voice messaging systems supporting
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VPIM (like CallPilot).
Capacity of up to 40 ports for a single-site system.
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Voicemail channels between Voicemail Pro and the IP Office can be reserved for business critical
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functions or left unreserved for any function.
Improved voice recording, including recording of calls made over IP telephones (calls using direct
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media has to be routed through IP Office); automatic call recording triggered by incoming call routes;
pausing recording when call is parked or placed on hold.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 353
Issue 26.k.- (16 August 2012)