Avaya IP Office 8.1 Product Description page 336

Held Calls Panel
·
The held call panel enables the operator to manage all calls held at the operator station. These calls
will appear as a list in panel. The operator can perform the following the functions: Answer the
highlighted held call, Answer the longest held call, Conference held calls (see conferencing section
above) or Transfer held call.
BLF Panel (Busy Lamp Field Panel)
·
The BLF panel displays icons to indicate the status of selected users. Each icon provides information on
individual users such as: Unread 'User' voicemail messages, User status information, for example
Busy, DND and Forwarded is indicated by the various icons used. Up to 10 tabs with 100 icons on each
tab are supported.
Park Slot Panel
·
The park slot panel can contain up to 16 system-wide park slots with specific Park ID's for each slot.
Call History
·
SoftConsole's call history keeps a combined record of up to 100 (incoming, outgoing and missed) calls
while the application is active Double-clicking any logged call dials that number.
Status Bar
·
This Shows current status of the system and is divided into four sections that display current
connection status, current Profile name, information messages and The number of new voice mail
messages for the operator. Information messages include any alarm conditions that are present within
the system.
Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 336
Issue 26.k.- (16 August 2012)