Avaya 9670G User Manual
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Avaya 9670G User Manual

One-x deskphone edition
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See also: Installation and Maintenance Manual , Quick Reference Manual
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Avaya one-X
Deskphone Edition for
9670G IP Telephone User Guide
16-602638
Issue 1
May 2009

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Summary of Contents for Avaya 9670G

  • Page 1 ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide 16-602638 Issue 1 May 2009...
  • Page 2 Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://support.avaya.com/ThirdPartyLicense/...
  • Page 3 Warning: The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 4 ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to the 9670G IP Telephone..............7 Overview................................8 Scrolling and Navigation..........................10 About Icons..............................10 Telephone Stand............................14 Using the On-screen Keyboard........................15 Cleaning the screen............................16 Chapter 2: The Home Screen....................17 Options and Settings............................17 Setting the Go To Phone Screen on calling....................18 Setting the Go To Phone Screen on ringing..................19...
  • Page 6 Using the Weather application........................61 Using the Calculator............................62 ® Chapter 14: Setting up a Bluetooth headset..............63 ® Pairing a Bluetooth headset with your phone....................63 ® Operating a Bluetooth headset........................64 Index............................65 ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 7: Chapter 1: Introduction To The 9670G Ip Telephone

    Your telephone provides many features, including a touch-based Phone screen to view and manage your calls, a menu of options and settings, a calculator, Web applications like Weather and a World Clock, and access to your voicemail. The 9670G IP Telephone provides this information in color.

  • Page 8: Overview

    Introduction to the 9670G IP Telephone Overview The following table provides button/feature descriptions for the 9670G telephone. Name Description USB Port Insert a USB device (also called a memory stick, thumb drive, or flash drive) to transfer contacts between your phone and an external data source;...
  • Page 9 Mute again. Speaker Press Speaker to use the speakerphone. To take a call off speakerphone, lift the handset. Forward Press Forward to display the Forwarding menu. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 10: Scrolling And Navigation

    Contacts list, Call Log, or World Clock and Weather. Home screen icons are touch-based to let you initiate actions like changing telephone settings, accessing the Web browser, or accessing Avaya applications like the Calculator, World Clock, and Weather. Icon Description Incoming call is ringing.
  • Page 11 Team icon indicating this team member is busy and is forwarding all calls. Team busy and ring icon. Team busy and ring (more) icon. Team icon indicating a team member is calling. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 12 Call Log Answered call. Contact — General telephone number. Contact — Home telephone number. Contact — Mobile Telephone number. Contact — Work telephone number. Contact — Favorite. Feature is on. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 13 Access the Home screen Weather application. Weather is clear/fair. Weather is partly cloudy. Weather is cloudy. Weather is a light rain. Weather is rainy. Weather is snowy. Weather is icy. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 14: Telephone Stand

    Each of these clicks is a locking position for the display screen. Gently push on the display screen to adjust the screen to a previous position. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 15: Using The On-Screen Keyboard

    Use the “Cancel” X to discard any edits and return to the previous screen, retaining the original information. Figure 1: Text Entry Keyboard Figure 2: Numeric Entry Keyboard ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 16: Cleaning The Screen

    Use plain water or a cleaner specifically designed for LCD, computer, or touch screens only. Do not use harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents to clean the touch screen. Do not get moisture into openings. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 17: Chapter 2: The Home Screen

    Favorite speed dial buttons, and log out. The exact content of your Home screen depends on how your administrator has set up your system but it normally includes the following standard Avaya features: •...

  • Page 18: Setting The Go To Phone Screen On Calling

    Network Information shows summaries of network-related parameters for your phone, often used in troubleshooting with your administrator. Guest Login lets you log in to another 9670G phone and access your own phone's features and functionality. Log out is used when you want to sign off the phone, to protect your settings or to allow another user to log in to your phone.

  • Page 19: Setting The Go To Phone Screen On Ringing

    5. Touch Save to save the setting or Cancel to return to the menu without saving. Changing the voice dialing language 1. Press Home. 2. Touch Settings. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 20: Setting Redial Options

    4. On the Call Settings menu, touch Display Call Timers to change it from On to Off or Off to On. 5. Touch Save to save the setting or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 21: Configuring Visual Alerts

    Setting contact names to display during calls You can set your phone to use names from your Contacts list when the calling or called party number matches a number on your Contacts list. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 22: Adjusting The Display Brightness

    4. Touch Button Clicks to change it from On to Off or Off to On. 5. Touch Save to save the setting or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 23: Setting The Home Screen To Display When The Phone Is Idle

    You can choose your ring tone from two different sets of sounds. Classic ring tones are simple synthesized sounds. Rich ring tones are richer, more complex sounds. A check mark indicates which ring tone is currently selected. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 24: Setting The Quick Touch Panel

    You can change the labels that are displayed for your extensions, features, and speed dial buttons. For example, you can change the label for your extension to "My Line." 1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 25: Browser

    Softkey that refreshes the display (re-display the current Web page). More Softkey that displays additional softkeys pertaining to the Web page, application, or function being performed. Scroll to the previous or next page. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 26 Add to the Contacts list. Touch this icon to add the telephone number and contact information with which it is associated. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 27: Chapter 3: Features Menu

    2. Use the dialpad keys to start spelling the last name of the person you want to call. Press each dialpad key one time for each corresponding letter. For example, for “Hill”, press 4,4,5,5. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 28: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    1. From the Phone screen, scroll right to access the Features menu. 2. Touch EC 500. Note: When EC500 is on, the top line displays a cell phone icon; see About Icons page 10 for an illustration. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 29: Chapter 4: Answering A Call

    To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes (see Setting the Go To Phone Screen on ringing on page 19). ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 30 Answering a Call ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 31: Chapter 5: Making A Call

    3. To end the emergency call, touch the Drop softkey or press the Speaker button. Clearing a number Touch Clear to erase all dialed digits and enter a new number. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 32: Redialing A Number

    “at home”, “at office”, “mobile phone”, “cell phone”, or say one of the contact number types (Home, Work, Mobile) with the name. For ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 33: Calling A Person From The Contacts List

    3. To call the contact's primary number, touch the line on which the contact name appears. 4. To call a non-primary number, touch the Details button to move to the detail information for the contact, then touch the desired number. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 34: Calling A Person From The Call Log

    3. If you don't see the name of the person you want, scroll down until the name displays. 4. When you see the name of the person you want to call, touch it to dial the corresponding number. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 35: Chapter 6: Standard Call-Related Features

    Chapter 6: Standard Call-Related Features The 9670G offers standard call-related features like muting a call, transferring a call, forwarding calls, and conferencing. Depending on the action you want, either press the appropriate button on the face of the phone or touch the appropriate softkey while on the call.

  • Page 36: Transferring A Call

    Several forwarding features may be available so you can set a number to which your calls will be forwarded, or turn off call forwarding if it is already on. If available, your call forwarding features are listed on a Forwarding features menu. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 37: Conference Calls

    • Touch a participant name and touch Drop to drop this person from the conference call. • Touch Refresh to refresh the conference details. • Touch Back to exit the conference details screen and return to the Phone screen. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 38 Standard Call-Related Features ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 39: Chapter 7: Bridged Call Appearances

    If you have any questions about how the name or extension displays to the person you are calling, contact your system administrator. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 40 1. Touch the bridged line you want to use. 2. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 41: Chapter 8: Contacts

    • Touch the contact's phone number to dial the person, or • Touch the Details button next to the contact's phone number to select a different phone number for or see detail information about this contact. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 42: Viewing Contact Details

    • To change the number, touch that line and edit the entry. • Touch a blank line to add another number using the on-screen keyboard, then touch the applicable icon representing the type of number (mobile, ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 43: Editing A Contact

    You can assign up to eight “favorite” numbers from your Contacts list as one-touch speed dial buttons on the Home screen. A contact must be set up before you can assign any associated phone numbers as favorites. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 44: Changing The Primary Contact Number

    3. Touch the Details button for the contact to display detail information. 4. Touch Edit. 5. Touch Primary. 6. Touch the number you want to become the new primary number. 7. Touch Done. 8. Touch Save. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 45: Deleting A Contact

    2. Touch the Details button on the contact you want to delete. 3. Touch Delete. 4. Touch Delete again to confirm or Cancel to cancel the deletion and return to the Contact list. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 46 Contacts ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 47: Chapter 9: Using Usb Flash Drives With Your Phone

    Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses. For information on this tool, search for “Avaya one-X USB Companion” on the Avaya support site at http://www.avaya.com/support.

  • Page 48: Replacing Your Contacts List With An External File

    1. Plug the USB flash drive into the jack near the top left edge of your phone. 2. Either scroll to Write file with phone contacts using the scroll control then touch Select or touch the Write file with phone contacts line directly. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 49: Temporarily Using A Usb Contacts List

    Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device, and not your “regular” telephone contacts list. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 50 Using USB Flash Drives with your phone ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 51: Chapter 10: Call Log

    5. Touch Back to return to the list view, or touch Delete to remove this call from the log, or touch +Contact to add this person and phone number to your Contacts list. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 52: Adding An Entry From The Call Log To Your Contacts List

    1. Press Call Log. 2. If you do not want to delete all calls, touch the icon at the upper right representing the list you want to clear. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 53: Turning Off Call Logging

    To turn logging of bridged lines from Yes to No, touch Log Bridged Calls. 6. Touch Save to save the new setting or Cancel to return to the Application Settings menu. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 54 Call Log ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 55: Chapter 11: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 56 Getting Your messages ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 57: Chapter 12: About Logging In To And Out Of Your Telephone

    Logging out of your telephone extension 1. Press Home . 2. Touch Settings. 3. Touch Log Out Scroll down and select Log Out. 4. Touch Log Out to confirm. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 58: Logging In As A Guest User

    Logging in as a guest user Log in to another 9670G phone as a guest to retain the features and functionality of your own phone. For example, if you are temporarily using a visitor's office telephone but want to have your Contacts list available.

  • Page 59: Chapter 13: Avaya Home Screen Applications

    Chapter 13: Avaya Home Screen Applications Avaya provides three useful applications with your phone. The World Clock application allows you to find out the time, temperature, day, and date in a selected city or country. The Weather application provides forecast information via an internet service for a location you specify. The Calculator application lets you perform calculations using the touch screen.

  • Page 60: Viewing World Clock Details

    If a temperature is not available, two dashes show in its place. When the local weather is not available, that detail is left blank. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 61: Using The Weather Application

    Depending on the particular location, the High Temperature for Today's forecast may be removed after 2:00 p.m. in that location. 1. Press Home. 2. Touch Weather. 3. Take one of the following actions: ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 62: Using The Calculator

    3. Use the on-screen calculator keyboard to enter your equation. 4. Touch the X icon at the top right of the calculator to return to the Home screen. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

  • Page 63: Chapter 14: Setting Up A Bluetooth ® Headset

    Profile. Bluetooth wireless technology simplifies your work environment and expands the range of your 9670G IP Telephone. You now have a wireless headset that allows you to move around while engaged in a call. If you have problems with your headset or with your telephone while your wireless headset is operating, contact your telephone administrator for assistance.

  • Page 64: Operating A Bluetooth ® Headset

    6. Every headset has a stored Passkey, but if yours is not processed, you may be asked to enter one using the dialpad. Avaya products use 0000 as the Passkey; for non-Avaya headsets, consult your manufacturer's documentation. Passkey entry can be up to 16 digits, but most devices use four digits.

  • Page 65: Index

    ............. Call Settings changing voice dialing language ......changing voice dialing setting ......Emergency call ............Call Timers error tones configuring ............turning off ............. ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 66 ..............Primary Number changing .............. Keyboard using ..............Quick Touch panel configuring ............Language changing voice dialing .......... legal notices ..............logging in as a guest ..........™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 67 World Clock about ..............adding locations ........... Thumb drives .............. selecting a location ..........Transfer ..............viewing location details ........USB files ............... merging with contacts list ........™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...
  • Page 68 Index ™ Avaya one-X Deskphone Edition for 9670G IP Telephone User Guide May 2009...

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