Avaya IP Office 3.0 Installation Manual
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Avaya IP Office 3.0 Installation Manual

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IP Office 3.0
Avaya IP Phone Installation
Issue 10b (26th January 2005)

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Summary of Contents for Avaya IP Office 3.0

  • Page 1 IP Office 3.0 Avaya IP Phone Installation Issue 10b (26th January 2005)

  • Page 3: Table Of Contents

    Table of Contents Avaya IP Phones ........................5 Introduction..............................5 What's New in 3.0............................6 Installation Requirements ........................... 7 Network Assessment..........................8 Voice Compression Channels ........................9 QoS ................................9 Potential VoIP Problems........................... 10 Power Supply Options ..........................11 Spare Wire Power Options ........................11 802.3af Power over Ethernet Options....................
  • Page 4 Alternate DHCP Servers for Avaya IP Phone Installation ................ 39 Using Windows 2000 Server ........................40 1. Checking for DHCP.......................... 40 2. Windows 2000 DHCP Setup for Avaya IP Phones ................40 Alternate Options............................42 Appendix F: WML Operation....................43 WML Server Setup ...........................

  • Page 5: Avaya Ip Phones

    Avaya IP Phones Introduction This guide covers the installation of 4600 Series and 5600 Series of Avaya IP phones on the IP Office. Currently the following Avaya IP phones are supported on IP Office 3.0: • 4601, 4602, 4602SW, 4606, 4610SW, 4612, 4620, 4620SW, 4624.

  • Page 6: What's New In 3.0

    IP Office IP Phone Installation Manual What's New in 3.0 The main changes to IP phone support in IP Office 3.0 is the addition of support for several new phones. These are: • Avaya 4600 Series IP Phones The following phones in the 4600 Series are now supported on IP Office.

  • Page 7: Installation Requirements

    • LAN Cables: Check that an RJ45 LAN cable has been supplied with the Avaya IP phone for connection to the power unit. You will also need an additional RJ45 LAN cable for connection from the power unit to the customer LAN.

  • Page 8: Network Assessment

    VoIP traffic. It is assumed that a network assessment has been performed, with or without the assistance of Avaya, before attempting to install VoIP. You must do this in order to have a high degree of confidence that the existing data network has the capacity to carry voice packet traffic and is compatible with the required technology.

  • Page 9: Voice Compression Channels

    The VCM channels automatically use either G.723 (6k3) or G.729a (8k) compression Codecs and provide echo cancellation required for high latency circuits. Avaya IP telephones support G.711, G.729a and G.729b, thus G.729b is normally auto-negotiated when these phones are used on IP Office.

  • Page 10: Potential Voip Problems

    VoIP. • Cabling Connections: Technically VoIP can (bandwidth allowing) be run across any IP network connection. In practice Cat5 cabling is essential. Avaya IP Phone Installation Page 10 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 11: Power Supply Options

    Avaya 1151B1 Power Supply Unit (PSU) A power supply unit for a single Avaya IP phone. Has a LINE port for the LAN cable from the IP Office, and a PHONE port for the LAN cable to the Avaya IP phone. Power into the PSU requires a 90 to 264V AC, 47 to 63HZ mains supply.

  • Page 12: 802.3Af Power Over Ethernet Options

    802.3af Power over Ethernet Options IEEE 802.3af is a standard, commonly known as Power over Ethernet (PoE), that allows network devices to receive power via the network cable. All the Avaya IP telephones supported on IP Office also support this standard.

  • Page 13: Installation

    6. Extension Number and User Name Details A full listing of the planned extension number and user name details is required. The planned extension number must be unused and is requested by the phone during installation. Avaya IP Phone Installation Page 13 IP Office 3.0...

  • Page 14: 4601 And 5601 Installation

    4601 or 5601 to a different IP Office system. 1a. Creating a 46xxsettings.txt File During installation, the Avaya IP phones request software by downloading and following instructions within the 46xxupgrade.scr file (see The 46XX Upgrade Script File). This file is provided as part of the IP Office Manager software and should normally not be changed.

  • Page 15: Phone Connection

    46xxupgrade.scr file. The phone will go through a cycle of requesting files, loading files and then transferring the files into its flash memory. 5. Following file loading the phone displays Ext. =. See 4. Phone Registration. Avaya IP Phone Installation Page 15 IP Office 3.0...

  • Page 16: 3B. Static Address Installation

    Address Installation. Note: If a new boot program is downloaded from the TFTP server after you enter static addressing information, you will need to reenter your static addressing information. Avaya IP Phone Installation Page 16 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 17: Phone Registration

    3. On display phones, the phone display the time, date and then its extension number. 4. Test that you can make and receive calls at the extension. Avaya IP Phone Installation Page 17 IP Office 3.0...

  • Page 18: Extension & User Setup

    User to display the list of existing users. In the list of users, a new user will have been created matching the VoIP extension number above. 5. Double-click on the Avaya IP telephone extension user to display their settings. 6. In the User tab set the user Name and Full Name as required.

  • Page 19: Manually Creating Extensions

    11. When all new IP phone extension being added have been setup, click on to send the new configuration back to the system. Set the Reboot Mode to Immediate or When Free as Extension changes cannot be merged. Avaya IP Phone Installation Page 19 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 20: Phone Security

    Restrict the IP or MAC Address Entering either of these values in the Extension's VoIP tab will restrict usage to that address or device. The MAC address of an Avaya IP Telephone is printed on a label on the base of the phone.

  • Page 21: Static Administration

    These procedures should only be used if you are using static address installation. Do not use these procedures if you are using DHCP. • To set parameters for all Avaya IP phones on a system, you can edit the 46XXsettings.scr script file. See The 46XX Settings Script File. Entering Data for Administrative Options This section describes how to enter data for the administrative options.

  • Page 22: Qos Option Settings

    (usually marked with a symbol). The default for the hub interface is enabled. The same procedure can also be used to enable or disable the IR port found on some Avaya IP phones, see Infrared Dialing for more details. 1. While the phone is on-hook and idle, press the following sequence: Hold 4 6 8 # (Hold I N T #) 2.

  • Page 23: Appendix A: Miscellaneous

    • Failed to set phone IP address: The Avaya IP phone was originally installed on one switch with Static Addressing, and has subsequently been installed on another switch with an active DHCP server assigning dynamic IP addresses. Reset the telephone.

  • Page 24: View Administrative Details

    Shows the speed of the detected LAN connection. • filename2 Shows the boot file name and level. Note these are values from within the boot file loaded and not the actual file name. Avaya IP Phone Installation Page 24 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 25: Reset System Values

    Restart Scenarios. Self-Test Procedure 1. To start the Avaya IP phone self-test procedures, press the following sequence: Hold 8 3 7 8 # (Hold T E S T #) 2. The phone does the following: •...

  • Page 26: Site Specific Option Number

    AGC can be separately switched on or off for the phone handset, headset and speaker. The AGC settings for all Avaya IP phones can also be set through the 46xxsetting.txt file, see The 46XX Settings Script File.

  • Page 27: Appendix B: Ip Telephone Files

    Appendix B: IP Telephone Files IP Telephone Files The files necessary to operate an Avaya IP phone with IP Office are available on the IP Office Administrator Applications CD. They are installed to the program folder of the IP Office Manager application.

  • Page 28: The 46Xx Upgrade Script File

    IP Office IP Phone Installation Manual The 46XX Upgrade Script File Following any restart, each Avaya IP phone attempts to load the 46XXupgrade.scr file from the TFTP server. If not found, the phone attempts to continue operation with its previous settings and software.

  • Page 29: The 46Xx Settings Script File

    Appendix B: IP Telephone Files The 46XX Settings Script File This file contains are range of settings used by Avaya IP phones and telephone applications. These values may require editing to suit the customer installation. See 1a. Creating a 46xxsettings.txt File .

  • Page 30: 46Xx Settings

    Secondary Ethernet interface status. 0 = off, 1 = on (default). • PORTAUD Telephone's transport layer port number for audio. Range 0 to 65535. Default = 5004. Avaya IP Phone Installation Page 30 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 31: Appendix C: Scenarios For The Restart Process

    • Boot File Need Upgrading. • No Application File or Application File Needs Upgrading. • Correct Boot File and Application File Already Loaded. Avaya IP Phone Installation Page 31 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 32: Boot File Needs Upgrading

    9. When the new boot code has been successfully written into the flash memory, the phone resets so that the status of the telephone application files can be checked. 10. Continue with the next procedure; No Application File or Application File Needs Upgrading. Avaya IP Phone Installation Page 32 IP Office 3.0...

  • Page 33: No Application File Or Application File Needs Upgrading

    • The password checked against is the User's Login Code stored in the IP Office Manager. 2. Upon completion of registration, dial-tone is available on the telephone. Avaya IP Phone Installation Page 33 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 35: Appendix D: Infrared Dialing

    Appendix D: Infrared Dialing Infrared Dialing Several Avaya IP phones include an infrared (IR) port at the front of the phone. This includes the 4606, 4612, 4624 and 4620. • The port appears as a dark plastic window on the front edge of the phone, just below the normal dialing keys.

  • Page 36: Enabling The Ir Port

    Enabling the IR Port By default, where fitted the IR port on Avaya IP phones is enabled. If necessary it can be disabled. 1. With the phone on-hook and idle, press Hold 4 6 8 # (Hold I N T #).

  • Page 37: Dialing Phone Numbers

    If you are unsure of the file format used by your IR device, you can try beaming a contact anyway. The display on the Avaya IP phone will display the name of the file it received. If that ends in .vcf then the phone should dial the number in the VCard file.

  • Page 38: Ip Office 3.0 Issue 10B (26Th January

    1. In Contacts select the entry you want to dial. 2. Click on Tools and select Beam Contact. 3. The Pocket PC will search for and then display the IR enabled devices it could find. The Avaya IP phone should appear on the list.

  • Page 39: Appendix E: Alternate Dhcp Setup

    The IP address of the IP Office control unit • The IP address of the PC running Manager (this PC acts as a TFTP server for the Avaya IP phones during installation). Full information on LAN administration and configuration is contained in the Avaya documents "4600 Series IP Telephone LAN Administrator's Guide"...

  • Page 40: Using Windows 2000 Server

    3. If DHCP is not present then you need to install the DHCP components for Windows 2000, refer to the Microsoft documentation. 2. Windows 2000 DHCP Setup for Avaya IP Phones 2a. Creating the Scope A DHCP scope defines the IP addresses that the DHCP server can issue in response to DHCP requests.
  • Page 41 DHCP option numbers. The settings for each Option are attached to the scope. Avaya IP phones need the IP address of an H323 Gatekeeper (normally the IP Office) and a TFTP server (normally the PC running Manager). They do this by requesting the Option 176 settings from the DHCP server.

  • Page 42: Alternate Options

    The scope can be manually activated by right clicking on the scope, select All Tasks and select Activate. The activation is immediate. You should now be able to start installing Avaya IP phones using DHCP. Ensure that Manager is running of the PC specified as the TFTP server.

  • Page 43: Appendix F: Wml Operation

    For details of those WML 1.2 tags supported refer to the 4600 Series IP Telephone LAN Administrator's Guide (555-233-507). WTAI (Wireless Telephony Application Interface) links are supported to allow numbers embedded in WML pages to be dialed from phones. Avaya IP Phone Installation Page 43 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 44: Testing Wml Browsing Using Xitami

    Xitami is a small and simple web server application. We will use it here to configure one of our LAN PC's as a web server able to provide .wml pages is response to requests from an Avaya IP phone. •...

  • Page 45: Configuring The Xitami Web Server For Wap

    3. Scroll down the file to the section [MIME]. You will see that it is a list of settings for different text, image and application files types. 4. Scroll the end of the file and add the following new set of MIME type for files that are supported by Avaya IP phones with a WAP browser. # WAP MIME types wml=text/vnd.wap.wml 5.

  • Page 46: Installing Sample Wml

    2. Create a new sub-folder called 4620. 3. Copy the sample .wml pages from the IP Office Engineers Toolkit into this folder. • If the toolkit was installed to hard disk, the sample are in C:\Program Files\Avaya\IP Office\Toolkit\Data\Common\WML\samples. • If the toolkit is on CD, the samples are in Data\Common\WML\samples.

  • Page 47: Setting The Home Page

    Appendix F: WML Operation Setting the Home Page WAP capable Avaya IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if in any other menu). Press the adjacent display key will access the home page. The home page is set by editing the 46XXsetting.scr file found in the IP Office Manager applications program...

  • Page 48: Apache Web Server Wml Configuration

    7. Click OK to close all of the open dialogs, and then close MMC or Internet Services Manager itself. 8. Click Start | Administrative Tools | Services. Restart the ‘IIS Admin Service’ so that the newly added MIME types are picked up. Avaya IP Phone Installation Page 48 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 49: Open Url Entry

    This method displays http so that the user only has to type in the URL at the end of http://. <input name="url" title="Name" value="http://" /> <anchor title="GET"> Go Get it <go method="get" href="$(url)"> </go> </anchor> Avaya IP Phone Installation Page 49 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 51: Appendix G: 3616/3626 Installation

    This section contains information on the installation and configuration of the Avaya 3616/3626 wireless phones on an Avaya IP Office Control Unit. Information is routed from these phones to the IP Office via an Avaya Voice Priority Processor (AVPP). The AVPP uses Spectralink Voice Priority (SVP) as the Quality of Service (QoS) mechanism.

  • Page 52: Configuration

    2 Cisco Aironet 350 software version 11.21T is not compatible with Avaya Wireless Telephones FH/DS: Frequency Hopping (FH) Avaya Wireless Telephones support 1 Mb/s data rate only. Direct Sequence (DS) Avaya Wireless Telephones support up to 11 Mb/s data rates.

  • Page 53: System Configuration

    Appendix G: 3616/3626 Installation System Configuration The following diagram shows the Avaya IP 403/406/412 Office residing on a network with a wireless LAN access point, the AVPP and 3616/3626 telephones: (Example Only) Avaya IP Phone Installation Page 53 IP Office 3.0...

  • Page 54: Installation And Configuration

    Frequency Channel • Security Key information 3. Using a network cable, connect the Avaya IP Office 403/406/412’s LAN port to the AVPP’s Network port. 4. 4. Configure the AVPP: please refer to the Avaya Voice Priority Processor Installation Manual. 5. Create a configuration file for each AVPP terminal.

  • Page 55: Sample Set-Up

    Below is a sample configuration designed as a quick reference. If more detailed information is required, please refer to the appropriate manuals as referenced in the step-by-step instructions. Sample information Item IP Address Avaya Voice Priority Processor (AVPP) 192.168.42.3 Avaya IP Office 403/406/412 192.168.42.1 192.168.42.10...
  • Page 56 Match the configuration on the access point Ext. Extension Number Use the extension created from User Password Extension Password Enter password for the phone extension from User Avaya IP Phone Installation Page 56 IP Office 3.0 Issue 10b (26th January 2005)

  • Page 57: Glossary

    WTAI: Wireless Telephony Application Interface: A protocol that defines how dialable numbers should be specified with WML pages and other WAP delivered media. The Avaya 4620 can browse WML pages and when those pages conatin a WTAI formatted entry, the 4620 user can dial the associated number by pressing the adjacent display key.

  • Page 59: Index

    176 Option 40 46XXsettings.scr Displays HTTP 49 4602 clicking 40 file 47 Anchor Tag Where definity bigApp Add 9, 19, 29, 40, 46XXsettings.txt 13, 44, 48 14, 47 Avaya IP Phone Installation Page 59 IP Office 3.0 Issue 10b (26th January 2005)
  • Page 60 Avaya Avaya Voice Priority 5 goto DEF46XX 28 Anchor Tag Where assistance 8 Processor 51, 52 BOOTNAME SEQ Avaya 5, 6, 7, 8, 9, Avaya Voice Priority bb4602r1_61.bin AP 2000 52 11, 12, 14, 18, 20, Processor goto DEF46XX 28...
  • Page 61 Phone Numbers Extension & User D D R 16 Edit 52 Setup 18 D3.78S6 3.83 52 Edit button 48 Dialing 21, 37 Extension ID 19 Data Avaya IP Phone Installation Page 61 IP Office 3.0 Issue 10b (26th January 2005)
  • Page 62 37, 39, 40, 44, 47, 18, 20 Get It</a 49 Index.wml file 47 51, 52 Extn 19, 20 Gif 44 Index.wml.txt 44 IP Office 3.0 5, 6 Goto END 28 Infrared Dialing 35 IP Office Green 52 Initializing 15, 31, Administration CD Fallback gatekeeper...
  • Page 63 LAN Cables 7, 11, Mb/s data 52 N 52 Manager 12, 15, 47 Mbps 31 N T 22, 36 application 47 LAN PC's 44 MCIPADD 40 Name PC's 44 Avaya IP Phone Installation Page 63 IP Office 3.0 Issue 10b (26th January 2005)
  • Page 64 PHONE 11, 15, 16, Scr 29, 47 Telephone LAN Program Secondary Ethernet Administrator's Files/Avaya/IP Phone application 22, 29 Guide 43 Office/Toolkit/Data/ work 37 Security Key 52 Avaya IP Phone Installation Page 64 IP Office 3.0 Issue 10b (26th January 2005)
  • Page 65 Start 10, 13, 16, 21, Guide 39 27, 29 25, 31, 32, 33, 35, T 25, 37 Series IP Several Avaya IP 35 40, 44, 47, 48 T E S T 25 Telephones 23, 39, Shows Start installing 40 Tag 43, 49...
  • Page 66 User PC WAN Ethernet 9 Wireless Gateway ZIP file 52 Connection 12 WAP 43, 44, 47 ZVMLINUX 52 User's Login Code WAP browsing 43 enter 17 Avaya IP Phone Installation Page 66 IP Office 3.0 Issue 10b (26th January 2005)
  • Page 67 Index Avaya IP Phone Installation Page 67 IP Office 3.0 Issue 10b (26th January 2005)
  • Page 68 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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