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Table of Contents
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Summary of Contents for Avaya J139
- Page 1 Using Avaya J139 IP Phone SIP Release 4.0.3 Issue 1 October 2019...
- Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
- Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
- Page 4 1. This device may not cause interference, and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any 2. This device must accept any interference, including other equipment, it may cause failures, malfunctioning, interference that may cause undesired operation of the or fire.
- Page 5 Device Usage Consent operation. By using the Avaya device you agree that Avaya, from time to time, Class B Part 15 Statement may collect network and device data from your device and may use This equipment has been tested and found to comply with the limits such data in order to validate your eligibility to use the device.
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Page 6: Table Of Contents
Contents Chapter 1: Introduction......................10 ..........................10 Purpose Chapter 2: Avaya J139 phones overview................11 ........................11 Phone overview ................... 12 Physical layout of a J139 IP Phone ................. 14 Connection jacks for J139 IP Phone ....................... 16 Optional components ...................... - Page 7 Extending a call to your cell phone ....................54 Activating Send All Calls ............55 Blocking your extension from displaying during calls ............... 55 Displaying your extension on outgoing calls October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
- Page 8 ............... 75 Adjusting the brightness of a phone screen .................... 76 Setting the display language ................... 76 Adjusting phone screen width ..................... 76 Setting the date format October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
- Page 9 Viewing the Device type ......................82 Viewing the Server type Chapter 11: Resources......................83 ........................83 Documentation ............. 85 Finding documents on the Avaya Support website ................85 Avaya Documentation Portal navigation ....................86 Viewing Avaya Mentor videos ..........................87 Support...
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Page 10: Chapter 1: Introduction
Chapter 1: Introduction Purpose This document describes the features of Avaya J139 IP Phone and also provides instructions on how to use this phone. This document is for end users. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 11: Chapter 2: Avaya J139 Phones Overview
Chapter 2: Avaya J139 phones overview Phone overview Avaya J139 IP Phone is a SIP-based phone for business communications. Avaya J139 IP Phone has a color display. Physical specifications • Four call appearances • 320 x 240 pixels graphical LCD •... -
Page 12: Physical Layout Of A J139 Ip Phone
Avaya J139 phones overview Physical layout of a J139 IP Phone October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... - Page 13 • (-): To decrease the volume. Mute Button Used to mute and unmute the outgoing audio. Handset Used to receive and make calls Application keys provide direct access to the corresponding applications: October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 14: Connection Jacks For J139 Ip Phone
Displays call history list. Connection jacks for J139 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J139 IP Phone. The image schematically describes which device to connect to which jack. - Page 15 To connect the power supply. Network port To connect the Ethernet cable. PC port To connect the computer. Headset Jack To connect the headset. Handset Jack To connect the handset. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 16: Optional Components
You can use the following optional components with the phone: • 5V DC Power adapter • GSPPoE - Avaya 48V PoE power inserter Supported features The following table shows the features supported in Avaya J139 IP Phone: Features Supported Attended Transfer... - Page 17 Phone overview Features Supported LNCC Presence Priority Call Redial from list Shared Control Speed Dial Team Button Unattended Transfer Whisper Page October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 18: Chapter 3: Getting Started
• Config: To enter the file server address. • Never: To never prompt for the file server address. • Cancel: To cancel the prompt and display the Login screen. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 19: Identifying The Device Type During Phone Boot-Up
The phone powers up and starts to initialize. The phone primary screen displays one of the following as the backsplash screen: • A screen with Avaya text for Avaya SIP phones • A screen with Open SIP text for Open SIP phones... -
Page 20: Logging Out Of Your Phone
Procedure • To lock the phone, press Main menu, and select Applications > Lock. • To unlock the phone, press Unlock and enter the login password. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 21: Chapter 4: Navigation
If there are two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 22: Text Input
• In full-width lists, the user interface selects the corresponding line or the object. • In half-width lists, the interface selects the list item adjacent to the key. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 23: Main Menu
There are few exceptions on the Phone screen. For example, by pressing a line key you cannot hold a call even if Hold is the first soft key. Main menu The following table lists the Main menu icons used in Avaya J139 IP Phone: Icons Name... - Page 24 This icon can also indicate that the phone is connected to the call server but the features are not available. The EC500 feature is on. The Do not disturb feature is on. Table continues… October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 25: Presence Icons
Indicates that you have missed a call. The + in the icon indicates that the number of missed calls are more than 9. Presence icons The following table lists presence icons for Avaya J139 IP Phone with description: Icon Status... -
Page 26: Multiple Level Precedence And Preemption Icons
Unknown The presence status of the contact is unknown or the phone is not registered. Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J139 IP Phone. Icon Precedence level Description Priority Priority icon for a priority call. -
Page 27: Chapter 5: Handling Incoming Calls
Procedure Press one of the following: • The Answer soft key • OK The phone puts the first call on hold and moves to the second call. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 28: Handling Calls And Conferences Using Multiple Device Access
On the Incoming call screen, press one of the following: • Ignore soft key • + volume button • - volume button The phone turns off the audio alert. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 29: Chapter 6: Handling Outgoing Calls
Making a call without using the dial mode Procedure 1. Do one of the following: • Lift the handset. • Press Speaker. • Press Headset. 2. Dial the number. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 30: Redialing A Number
3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 4. Press Call. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 31: Making A Call From The Corporate Database Сontacts List
In the IP Office environment, you can make an emergency call only when you are logged in to your phone. If your system administrator configures emergency calling for your phone, the Phone screen displays the Emerg soft key. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 32: Making An Emergency Call
• On the Phone screen, press the Emerg soft key, and again press Emerg when the phone prompts you for confirmation. • Dial the emergency number by using the dial pad. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 33: Chapter 7: Call Related Features
Adding a new contact About this task Use this procedure to add a contact to the phone. You can save up to 250 contacts. Procedure 1. Press Contacts. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 34: Adding A Contact From The Recents List
1. Press Recents. 2. Scroll to the required number, and press +Contacts. 3. In the First Name and Last Name fields, type the relevant information. 4. Press Save. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 35: Editing A Contact
3. Press the key corresponding to the first letter of the first or last name of the contact on the dial pad. Result The phone displays all the contacts whose first or last name begins with the letter associated with the pressed key. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 36: Viewing The Contact Details
1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 37: Combining Contacts
1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 38: Creating A Local Сontacts Group
5. Scroll to the group you want to add a contact to, and press Members > +Members. 6. Scroll to the contact you want to add, and press Add. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 39: Removing A Contact From The Local Group
Scroll to Contacts, and press Select. 3. Select the contact, and press Details. 4. Scroll to the active ringtone, and press Edit. The Phone screen displays the Select ringtone window. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 40: Ldap Directory
Searching LDAP Directory contacts About this task You can search an LDAP directory for contacts. You can use multiple search attributes and display up to 20 matches for each search. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 41: Managing Conference Calls
2. To make a call to a participant, do one of the following: • Dial the phone extension by using the dial pad. • Call the person from the Contacts list or the Recents list. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 42: Adding A Person On Hold To A Conference Call
You can use this procedure to disconnect the last participant who joined the conference. You cannot disconnect other participants after you disconnect the last participant. You can use this method to disconnect a participant again after you add another participant. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 43: Viewing The Details Of A Conference
4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat the steps to add another person to the conference. 6. Press the Details button to access the details of the participants. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 44: Managing Call History
• Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. When the offline call log feature is disabled in System Manager, if you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details. -
Page 45: Deleting A Call Record From Recents
• Cancel: To cancel and return to the previous menu. Clearing the Recents list Procedure 1. Press Recents. 2. (Optional) To navigate through Main menu, scroll to the following: a. Applications, and press Select. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... - Page 46 4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 47: Chapter 8: Advanced Features
3. Scroll to see the features that are configured for your extension. ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic ™... -
Page 48: Retrieving A Voice Message
1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to Automatic Callback, and press Select. When you end the callback call, the phone deactivates the feature automatically. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 49: Call Parking
The phone supports the following Call Forward types: • Call Forward: Diverts all incoming calls to another number. • Call Forward Busy: Diverts incoming calls to another number if you are on a call. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 50: Long-Term Acoustic Exposure Protection
7. To disable any of the Call Forward features, go to the respective screen and press Select. Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. - Page 51 • 4 hours: Sets the acoustic protection for 4 hours. • 8 hours: Sets the acoustic protection to 8 hours. 6. Press Save. Related links Setting a headset profile on page 71 October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 52: Call Pickup
® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. • Call Pickup: Allows you to answer a call on behalf of a member of the same Call Pickup group. -
Page 53: Call Forwarding To Your Cell Phone Using Ec500
Call forwarding to your cell phone using EC500 About this task Use this procedure to forward calls from your Avaya deskphone to your personal phone. Before you begin • Ensure that the feature is activated by the administrator. Contact your administrator for details. -
Page 54: Extending A Call To Your Cell Phone
Do not enable the SAC feature in case you selected the cover all option for the coverage path. Enabling both features at the same time can cause duplicate entries in the call log. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 55: Blocking Your Extension From Displaying During Calls
October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 56: Multiple Device Access
With the Multiple Device Access (MDA) feature, you can register up to 10 SIP devices with the same extension to transfer active calls between devices. ® This feature is available only in an Avaya Aura environment. Multiple Device Access is configured ®... -
Page 57: No Hold Conference
No Hold Conference button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen. -
Page 58: Making A Call Using Uri Dialing
Phone screen. If the required group is not added on this screen, you can access all multicast page groups configured for your phone in the Features menu. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 59: Shared Control
™ With the Shared Control feature, you can operate phones from the Avaya IX Workplace Client client and use high quality audio of the phone. Shared control is supported on all the Avaya J100 Series IP Phones models. ® Phones must be registered with Avaya Aura to establish a shared control connection. -
Page 60: Call Transfer
For information on installing and configuring Avaya IX Workplace Client, see Planning for and ™ Administering Avaya IX Workplace Client for Android, iOS, Mac, and Windowsand Using Avaya ™ Workplace Client for Android, iOS, Mac, and Windows. Call Transfer With the Call Transfer feature, you can transfer your call to another destination number. -
Page 61: Precedence Call
• The dial pad Making a precedence call by using dial plan configuration About this task Use this procedure to make a precedence call manually by dialing the extension number. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 62: Presence
Use this procedure to log in as a guest on another phone to access your applications and call history for a limited time. Before you begin Ensure that the feature is activated by the administrator. Contact your administrator for details. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... - Page 63 • Right arrow key: To increase the value. • Left arrow key: To decrease the value. 6. Press Enter. Related links Logging out of your phone on page 20 October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 64: Chapter 9: Customization
Use this procedure to display the duration of calls. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 65: Setting Key Repeat Delay
4. Scroll to Assign speed dial entries, and press Select. 5. Scroll to an unassigned dial entry that you want to use for assigning a contact. 6. Press Contacts. The phone displays the Contacts list. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 66: Setting Mute Alert
• If there are new voice mail messages, the beacon LED is lit continuously. • If the speaker is on during an active call and there are new voice mail messages, the beacon LED turns off every 15 seconds. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 67: Setting Call Pickup Indication
3. Scroll to Phone, and press Select. 4. Scroll to Call pickup indication. 5. Press Change to select one of the following: • Audible • Visual • Both • None 6. Press Save. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 68: Applications
Redirecting calls when Do Not Disturb is active About this task When your Presence status is set to Do Not Disturb, use this procedure to redirect calls. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 69: Audio
About this task Use this procedure to select the main audio path for incoming and outgoing calls. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 70: Turning Button Clicks On And Off
5. Press Toggle to turn error tones on or off. 6. Press Save. Enabling wireless headset bidirectional signaling Before you begin Check if the headset supports electronic hook switch (EHS) signaling. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 71: Configuring Hearing Aid Compatibility
6. Press Save. Setting a headset profile About this task Use the procedure to select the headset profile that best matches the acoustic properties of the headset. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 72: Setting Headset Mic Level
• DW Pro1/DW Pro2 SD Pro1/SD Pro2 (CEHS-AV03/AV04) • DW Office, SD Office (CEHS-AV03/AV04) Setting headset mic level About this task Use this procedure to adjust the best headset performance. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 73: Setting A Personalized Ringtone
• Bridged CA • Call Pickup 6. Press Select. 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 74: Display
About this task Use this procedure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 75: Setting The Backlight Timer
2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Press Select. 5. On Phone, press one of the following: • Right Arrow key: To increase the brightness. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 76: Setting The Display Language
5. Press Toggle to select of the following options: • Full • Half 6. Press Save. Setting the date format Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 77: Setting The Time Format
Setting the time zone About this task Use this procedure to set the current time of the phone. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 78: Setting The Text Size
Use this procedure to record audio parameters information in your phone. Note: The saved audio parameters information is used for audio debugging. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... - Page 79 Recording audio parameters 3. Scroll to Audio parameters, and press Select. 4. Press the Record soft key. 5. To stop the recording, press the Stop soft key. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 80: Chapter 10: Troubleshooting
Incoming calls might not reach you and can go to voice mail. • Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 81: Recording Audio Parameters
Product ID on the phone screen. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Product ID. October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com... -
Page 82: Viewing The Device Type
Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select. -
Page 83: Chapter 11: Resources
Chapter 11: Resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Overview ® Avaya Aura Session Manager See characteristics and capabilities, For people who want Overview and Specification including feature descriptions, to gain a high-level... - Page 84 Using Avaya IP Office Platform See information about the maintenance For people who System Status Application tasks for System Status Application. maintain System Status Application. Table continues… October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
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Page 85: Finding Documents On The Avaya Support Website
Customer documentation for some programs is now available on the Avaya Documentation Portal at https://documentation.avaya.com. Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Portal, you can: •... -
Page 86: Viewing Avaya Mentor Videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •... -
Page 87: Support
Support In the right pane, the page displays a list of available videos. • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do one of the following: - Enter a key word or key words in the Search Channel to search for a specific product or topic. - Page 88 ..............call forwarding contacts call forward busy ............49 adding ................33 call forward no answer ..........49 adding a contact from the Recents list ......call history October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
- Page 89 ..............77 time zone ..............documentation portal ............getting started finding content .............. login ................navigation ..............groups, another group call pickup ..........call pickup group ............52 October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
- Page 90 ..............61 auto ................29 Presence dial mode ..............DND invokes SAC ............dial plan ................ enabling contacts presence status ....... manual ................29 Presence integration .............68 October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
- Page 91 ..........phone screen width ..........speed dial entries ..........time format ..............77 time zone ..............visual alerting ..............67 shared control mode ............sharing content ..............October 2019 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...