Avaya J189 Instructions Manual
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Avaya J189 Instructions Manual

Using avaya j189 sip ip phone in avaya aura
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Using Avaya J189 SIP IP Phone in Avaya
®
Aura
Release 4.0.14
Issue 1
October 2022
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

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  • Page 1 Using Avaya J189 SIP IP Phone in Avaya ® Aura Release 4.0.14 Issue 1 October 2022 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST the express behalf of Avaya. End User agrees to indemnify and hold YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against WITHOUT A LICENSE.
  • Page 3 CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 AC adapters shipped with the equipment or specified by These limits are designated to provide reasonable protection against Avaya to be used with the equipment. If you use any harmful interferences in a residential installation. This equipment other equipment, it may cause failures, malfunctioning, generates, uses and can radiate radio frequency energy and, if or fire.
  • Page 5 • Reorient or relocate the receiving antenna. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avaya • Increase the separation between the equipment and receiver. Inc. is under license.

  • Page 6: Table Of Contents

    Viewing a missed call ........................ 39 Ignoring a call ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 7 Redirecting calls when Do Not Disturb is active ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 8 Making a conference call with a shortcut key ........................ 87 Automatic Callback ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 9 Handling calls and conferences using Multiple Device Access ........................ 106 Multicast Paging ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 10 .................. 130 Turning error tones on and off ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 11 Recording audio parameters ...................... 151 Viewing the product ID ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 12 .................... 156 Viewing Avaya Mentor videos .......................... 157 Support ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 13: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes the features of the Avaya J189 IP Phone and also provides instructions on how to use this phone. This document is for end users. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary.

  • Page 14: Chapter 2: Avaya J189 Phone Overview

    Chapter 2: Avaya J189 phone overview Phone overview Avaya J189 IP Phone is a SIP-based phone for business communications. The phone has two color displays and supports 96 line buttons. The primary display of the phone provides 96 buttons that you can access by scrolling or paging using the Navigation Cluster. Optionally, the phone supports up to two Avaya J100 Expansion Modules.
  • Page 15 Avaya J100 Expansion Modules and USB power supply on page 20 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 16: Physical Layout

    • Incoming call • Voice mail Table continues… ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 17 • (-): To decrease the volume. Table continues… ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 18: Connection Jacks For J189 Ip Phone

    Related links Phone overview on page 14 Connection jacks for J189 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J189 IP Phone. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary.
  • Page 19 Handset Jack To connect the handset. Table continues… ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 20: Secondary Display

    Avaya does not supply the handset adapter. Avaya J100 Expansion Modules and USB power supply Avaya J189 IP Phone supports up to two Avaya J100 Expansion Modules and USB charging. The following power limitations apply when you connect one or two Avaya J100 Expansion Module to the phone: ®...
  • Page 21 500mA Related links Phone overview on page 14 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 22: Chapter 3: Getting Started

    • Config: To enter the provisioning server address. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 23: Identifying The Device Type During Phone Boot-Up

    The phone continues the boot process and connects to the provisioning server. Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported from the phone software version 4.0.3 and later. Procedure 1.

  • Page 24: Logging Out Of Your Phone

    1. Press Main menu. 2. Select Applications > Lock. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 25: Unlocking Your Phone

    • Right Arrow key • Left Arrow key ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 26: Setting The Network Configuration

    5. Press one of the following: • Toggle • Right arrow key ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 27: Connecting To A Wi-Fi Network

    7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi network. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 28 If the credentials are authenticated successfully, the phone automatically restarts to complete the connection. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 29: Chapter 4: Navigation

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 30: Text Input

    • In Page Scroll mode and then scroll on to the next or previous page, the selected item remains highlighted. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 31: Main Menu

    For example, when you press a line key in Contacts, the interface initiates a call to the contact because the first soft key represents the Call key. Main menu The following table lists the Main menu icons used in Avaya J189 IP Phone: Icons Name...
  • Page 32 Team icon indicating the team member is busy on a call and is forwarding incoming calls. Table continues… ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 33 9. Autodialing feature. Toll call. Toll-free call. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 34: Presence Icons

    Navigation Presence icons The following table lists presence icons for the Avaya J189 IP Phone and their description: Icon Status Description Available Contact is available and can communicate. On a call Contact is on a call. Busy Contact is busy.

  • Page 35: Bluetooth Icons

    Bluetooth icons Bluetooth icons The following table lists the Bluetooth icons used in the Avaya J189 IP Phone: Icon Description Indicates the Bluetooth feature is on. Default Bluetooth headset. Unpaired Bluetooth headset. Bluetooth headset is connected. Bluetooth headset is disconnected, but headset is paired.

  • Page 36: Chapter 5: Incoming Calls

    Press one of the following: • The Answer soft key ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 37: Call Pickup

    ® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. Ensure that your administrator configures the call pickup feature for your extension.

  • Page 38: Answering A Call Using The Extension Number

    • Extension number • Missed call date and time ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 39: Ignoring A Call

    Before you begin Ensure that your administrator enables the feature. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 40 • An audio message alert • A busy tone alert ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 41: Chapter 6: Outgoing Calls

    1. Do one of the following: • Lift the handset. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 42: Redialing A Number

    Making a call from the local Сontacts list Procedure 1. Press Contacts. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 43: Making A Call From The Corporate Database Сontacts List

    The call rings even at an extension with Do not disturb enabled. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 44: Precedence Call

    You can start a precedence call from Bridged Appearance, but not from the Team button. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 45: Making A Precedence Call By Using The Main Menu

    Ensure that your system administrator has set up few frequently called numbers to use this feature. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 46: Using Uri Dialing To Make A Call

    1. Press the Main menu and scroll to Features. 2. Press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 47: Calling In Your Intercom Group Using Auto Icom

    If your system administrator configures emergency calling for your phone, the Phone screen displays the Emerg soft key. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 48: Making An Emergency Call

    • Dial the emergency number by using the dial pad. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 49: Chapter 7: Call-Related Features

    2. To resume the held call, press the Resume soft key, or press the line key of the held call. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 50: Off-Hook Alert

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 51: Chapter 8: Contacts

    Adding a contact to the local group on page 58 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 52: Adding A Contact From The Recents List

    7. (Optional) To add the contact to the local Contacts list, press +Contact. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 53: Doing A Quick Search For A Contact

    You can combine any found LDAP contact with an existing local contact with the help of the Combine soft key. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 54: Setting Ldap Directory As The Contact Search Source

    If the phone cannot retrieve the contacts from a LDAP server, the phone displays the following message: ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 55: Viewing The Contact Details

    4. Press Details. • To call the contact, press Call. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 56: Editing A Contact

    4. To combine the current contact, scroll to the existing contact, and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 57: Deleting A Contact

    5. In the Enter group name field, type your group name. 6. Press Save. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 58: Adding A Contact To The Local Group

    The contact will be removed from your Contacts list. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 59: Assigning A Ringtone To A Contact

    6. (Optional) To play the ringtone, press Play. 7. Press Save. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 60: Chapter 9: Presence

    Before you begin Ensure that your administrator enables the feature. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 61: Redirecting Calls When Do Not Disturb Is Active

    4. Scroll to Presence integration and press Select. 5. Scroll to System DND link. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 62 Activating and deactivating Do not disturb on page 63 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 63: Chapter 10: Do Not Disturb And Call Forwarding

    3. Select Do not disturb to activate or deactivate the feature. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 64: Call Forwarding

    1. Press Main menu. 2. Scroll to Features and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 65: Setting Enhanced Call Forwarding

    3. Scroll to Enhanced Call Forward, and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 66 Ensure that your administrator activates the Enhanced Call Forward feature. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 67: Call Forwarding To Your Cell Phone Using Ec500

    • Ensure that your administrator sets your personal phone number as your destination number. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 68 You will receive a call on your cell phone to answer the extended call. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 69: Chapter 11: Call History

    • Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. When the offline call log feature is disabled in System Manager, if you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.

  • Page 70: Deleting A Call Record From Recents

    3. Select a number that you want to delete. 4. Press Details. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 71: Clearing The Recents List

    • Cancel: To cancel and return to the previous menu. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 72: Chapter 12: Conference Calls

    5. Press one of the following: • Join ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 73: Putting A Conference Call On Hold And Resuming A Call

    Adding a participant to no hold conference on page 74 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 74: Viewing The Details Of A Conference

    No Hold Conference button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen.
  • Page 75 Selecting a destination number using feature target on page 91 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 76: Chapter 13: Team Button

    For more information to set the overriding permission on Avaya Aura Session Manager, see ® Administering Avaya Aura System Manager. The following table shows icons of the Team Button feature icons for Avaya J189 IP Phone and Avaya J100 Expansion Module: Icon Description The monitored extension is idle.

  • Page 77: Answering An Active Call On A Monitored Extension

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 78: Transferring A Call To A Monitored Phone

    • Press the Talk soft key. Related links Team Button on page 76 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 79: Monitoring Other Extensions At A Glance

    5. If that extension is in use, the phone displays Busy next to the extension number. Related links Team Button on page 76 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 80: Chapter 14: Calendar And Avaya Spaces

    - Domain name Procedure 1. Press Main Menu. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 81: Reviewing Your Calendar Event

    Avaya Spaces. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 82: Avaya Spaces Calendar Integration

    For more information about Avaya Spaces, see Using Avaya Spaces guide. With the Avaya Spaces Calendar integration feature, you can press the Call soft key on the calendar appointment of your phone and join a meeting hosted on Avaya Spaces. The phone dials into the meeting phone number and enters the Space ID and Space password automatically without any further user input.

  • Page 83: Preventing Duplicate Audio Streams On Avaya Spaces Application

    The phone dials in the number and enters the Space ID and optional password to join the meeting. Before you begin Ensure that your administrator enables the Avaya Spaces feature and the option to select a direct number. Enable the Prompt direct number option.
  • Page 84 Related links Avaya Spaces Calendar integration on page 82 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 85: Chapter 15: Advanced Features

    To configure any of these shortcut actions, contact your system administrator. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 86: Making A Call Transfer With A Shortcut Key

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 87: Automatic Callback

    When you end the callback call, the phone deactivates the feature automatically. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 88: Blocking Your Extension From Displaying During Calls

    1. From the Phone screen, access the Features screen. 2. Select CPN Unblock. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 89: Bridged Call Appearance

    If you receive more than one bridged call, the Phone screen highlights the recent bridged call. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 90: Joining A Call On A Bridged Line

    When you activate Exclusion during a call, all parties except you, the calling and the called party are dropped from the call. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 91: Selecting A Destination Number Using Feature Target

    Displaying your extension on outgoing calls on page 88 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 92: Busy Indicator

    BI line keys or delete the existing ones. Related links Customizing phone keys on page 119 Busy Indicator icons and LED indication The following table displays the Busy Indicator icons and LED indication for Avaya J189 IP Phone, Avaya J100 Expansion Module. State Phone icons Avaya J100...

  • Page 93: Call Transfer To A Monitored User

    The phone displays the Transfer now or talk with [BI extension number]? window. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 94: Call Parking

    3. Scroll to Park Call and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 95: Unparking A Call

    3. Scroll to Audix Rec and press Select. 4. To stop recording, disconnect the call. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 96: Call Transfer

    The phone displays the Enter Transfer Destination screen. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 97: Crisis Alert Station

    As a crisis alert watcher, you can acknowledge a crisis alert when you receive the following notifications on your phone: • Alert tone ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 98: Emergency Caller Information

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 99: Acknowledging The Crisis Alert After An Error In The First Acknowledgment

    The Hunt Group Busy button label includes a unique four-digit index for each group. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 100: Using Hunt Group Busy

    7. Deliver the message when your call is received. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 101: Intercom

    The feature line LED is green on the calling and the called phones until the call ends. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 102: Auto Intercom Feature With Multiple Device Access

    You can activate the feature from the phone. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 103: Activating Service Observe

    You can deactivate the Service Observe feature by using any one of the items in the procedure. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 104: Assisting An Agent On An Observed Call

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 105: Deactivating Limit Incoming Calls

    Adding a participant to no hold conference on page 74 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 106: Handling Calls And Conferences Using Multiple Device Access

    Related links Customizing phone keys on page 119 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 107: Sending A Multicast Page

    The phones supports Avaya Diagnostic Server with SLA Mon agent. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 108: Shared Control

    - To monitor hop-by-hop QoS markings for voice and video traffic. Shared control With the Shared Control feature, you can operate phones from the Avaya Workplace Client and use high-quality audio of the phone. All the Avaya J100 Series IP Phones models support the Shared control feature. ®...

  • Page 109: Tracing A Malicious Call

    You need to re-login if the phone reboots. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 110: Voicemail

    2. Follow the voice prompts to playback your voice messages. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 111: Wml Browser

    Exit to return to the Applications menu ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 112: Chapter 16: Usb Devices

    • The USB flash drive is used to copy the phone reports to the flash drive. The user needs to have admin permission to use this feature. Avaya J189 IP Phone supports both Type-A and Type-C USB ports for connecting the USB devices. Note: The user can connect only one USB device of same type at a time.

  • Page 113: Connecting Usb Keyboard

    You can enter the alphanumeric symbols and use the phone hard keys as well as USB keyboard for entering the texts. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 114: Navigating Using Usb Keyboard

    Menu or Application key Related links USB devices on page 112 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 115: Chapter 17: Customization

    2. Scroll to Settings and press Select. 3. Scroll to Phone and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 116: Setting Key Repeat Delay

    • Default: To call to the last dialed number immediately 6. Press Save. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 117: Assigning Speed Dial Entries

    5. Use the Down Arrow key to go to the Speed Dial contact that you want to replace or clear. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 118: Setting Mute Alert

    The phone illuminates the beacon LED when there are incoming calls and messages. Use this procedure to enable the visual alerting. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 119: Customization Modes

    6. Use the Navigation keys to select the line key. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 120: Restoring Customized Keys To Default

    4. Scroll to Phone keys customization and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 121: Applications

    About this task Enable the Prompt direct number feature if you want the phone to always prompt you to select an Avaya Spaces direct number when you place a call to join a meeting on Avaya Spaces. Before you begin Ensure that your administrator enables the Avaya Spaces feature.

  • Page 122: Enabling Phone Auto-Lock

    Microsoft Exchange ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 123: Entering Microsoft Exchange Credentials For Basic Authentication

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 124: Enabling And Disabling Microsoft Exchange Contact Integration

    • Left Arrow key: To disable Exchange contacts. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 125: Calendar Settings

    3. Scroll to Applications and press Select. 4. Scroll to Calendar and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 126 • Left Arrow key: To disable the reminder tone. 6. Press Save. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 127 5. Scroll down to List Style and press one of the following: • Expanded • Compact ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 128: Audio

    4. Scroll to Bluetooth headset and press one of the following: • Toggle: To enable or disable Bluetooth. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 129: Pairing A Bluetooth Enabled Headset With Your Phone

    5. Press Toggle to turn the audio on or off. 6. Press Save. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 130: Turning Error Tones On And Off

    Use this procedure to select a headset option for working with the phone. You can select the following headsets: Wired, USB or Bluetooth. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 131: Setting Headset Mic Level

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 132: Setting A Headset Profile

    Profile 6 Jabra: PRO 9470 (14201-33) Table continues… ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 133: Long-Term Acoustic Exposure Protection

    • Default : Sets the acoustic protection values to one of the following options that your administrator sets: - Dynamic ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 134: Setting A Personalized Ringtone

    8. (Optional) To play the ringtone, press Play. 9. Press Save. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 135: Sidetone Of Your Handset Or Headset

    Use this procedure to set the background image for the primary display of the phone. Also, you can have the same background image as the primary display for the Avaya J100 Expansion Module (JEM24) module, if your administrator makes the required settings. The JEM24 display reflects any changes made to the primary display background.

  • Page 136: Setting A Background Image Of The Jem24 Module Display

    Use this procedure to set the screen saver image for the primary display of the phone. Also, you can have the same screen saver image as the primary display for the Avaya J100 Expansion Module (JEM24) module, if your administrator makes the required settings. The JEM24 display reflects any changes made to the primary display screen saver.

  • Page 137: Setting The Screen Saver Image Of The Jem24 Module Display

    Setting the screen saver image of the JEM24 module display About this task Use this procedure to set a pre-defined screen saver image for the Avaya J100 Expansion Module (JEM24) display of the phone. You can set a screen saver image, if your administrator enables the feature.

  • Page 138: Setting The Screen Saver Details

    • Left Arrow key: To decrease the brightness. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 139: Adjusting The Brightness Of The Secondary Screen

    5. Press Toggle to select one of the following options: • Full • Half ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 140: Setting The Backlight Timer

    The phone displays one of the following: • Default ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 141: Setting The Time Zone

    5. Scroll down to Primary display and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 142: Setting The Text Size Of The Secondary Screen

    2. Toggle to the headset you want to select. 3. Press Save. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 143: Customizing Keys Of The Secondary Display

    4. Scroll to Phone keys customization and press Select. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 144: Moving A Key

    6. Scroll to the button key you want to delete and press Delete. 7. In the confirmation window, press Delete. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 145: Restoring Customized Keys To Default

    • Date format • Customized phone key labels ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 146 Backup process is initiated only after retrieval of user-specific data is successful. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 147: Chapter 18: Phone Update

    • Automatic update policy: Displays the frequency of the phone update set by your administrator. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 148 • Next update: Displays the date and time of the next update of the phone. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 149: Chapter 19: Maintenance

    Check the soft keys at the bottom of the display to determine the actions you can take during failover. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 150: Recording Audio Parameters

    5. To stop the recording, press the Stop soft key. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 151: Viewing The Product Id

    3. Scroll to System and press Select. 4. Scroll to Server type. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 152: Checking The Status Of The Avaya Spaces Application

    The phone screen displays the following: • Status • User authentication mode ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 153: Chapter 20: Resources

    Session Manager on ® Avaya Aura System Platform. Table continues… ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 154 Aura Session event ID descriptions. Manager. Table continues… ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 155: Finding Documents On The Avaya Support Website

    ) to change the display language and view localized documents. ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

  • Page 156: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...

  • Page 157: Support

    ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 158 ..........reminder time ..............127 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 159 ..........unmuting a call ............. crisis alert ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 160 ..............forwarding call to your cell phone ......... ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 161 .........37 monitoring other extensions ..........79 ® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 162 ............116 searching for content ............® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
  • Page 163 ..........visual alert ..............overview ..............® October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

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