Avaya 9650 User Manual
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Avaya 9650 User Manual

Avaya one-x deskphone edition for 9650/9650c ip telephone
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Avaya one-X
Deskphone Edition for
9650/9650C IP Telephone User Guide
16-600911
Issue 3
February 2009

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Summary of Contents for Avaya 9650

  • Page 1 ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide 16-600911 Issue 3 February 2009...
  • Page 2 Avaya specifically for this purpose. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap"...

  • Page 3: Table Of Contents

    Chapter 1: Introduction to the 9650/9650C IP Telephone...5 Overview...6 About Application Buttons, Navigation, and Softkeys...8 Aux Buttons...9 About Icons...9 Telephone Stand...10 Chapter 2: Avaya Menu...11 Options & Settings...12 Setting Go To Phone Screen on Calling...12 Setting the Go To Phone Screen on ringing...13 Changing the voice dialing setting...13...
  • Page 4 Chapter 14: About Logging In to and Out of Your Telephone...57 Logging in to your telephone extension...57 Logging in as a guest user...58 Logging out of your telephone extension...58 Index...59 ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 5: Chapter 1: Introduction To The 9650/9650C Ip Telephone

    Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 6: Overview

    Introduction to the 9650/9650C IP Telephone Overview The following table provides button/feature descriptions for the 9650/9650C telephone. Name USB Port Insert a USB device (also called a memory stick, thumb drive, or flash drive) to transfer contacts between your phone and an external data source;...
  • Page 7 Navigation Arrows ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Description recharge some battery-powered devices by using a USB cable to connect the device to your telephone's USB port. An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting.

  • Page 8: About Application Buttons, Navigation, And Softkeys

    ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Description Press the OK button for a shortcut to an action. For example, when you select a call log entry, pressing OK dials the number.

  • Page 9: Aux Buttons

    The icons in the following table indicate the state of a call, navigation choices, or the status of a team member whose presence you are tracking. Icon ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Description Missed call; a call was not answered or was forwarded to voice mail. Incoming call is ringing.

  • Page 10: Telephone Stand

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Description Scroll left for other options. Scroll right for other options.

  • Page 11: Chapter 2: Avaya Menu

    The sub-menus that appear depend on how your extension was administered. Some options or sub-menus may not be available. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Sample Menu 2 > Your 1st Web > Call Settings Application >...

  • Page 12: Options & Settings

    7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide ® adapter if one is attached to your phone. You can February 2009...

  • Page 13: Setting The Go To Phone Screen On Ringing

    7. Press Change or OK to set the option to on or off. Voice-initiated dialing is set to on by default. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Options & Settings February 2009...

  • Page 14: Changing The Voice Dialing Language

    8. Press Save. Configuring call timers You can set your call settings to display the duration of calls. You can turn the call timer display on or off. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 15: Configuring Visual Alerts

    1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Options & Settings February 2009...

  • Page 16: Setting Contact Names To Display During Calls

    2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Brightness or Contrast. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 17: Turning Button Click Sounds On And Off

    2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Error Tones. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Options & Settings February 2009...

  • Page 18: Turning Large Text On Or Off

    7. After selecting a pattern, press Play or OK to listen to it. 8. Repeat Steps 6 and 7 until you find the ring pattern you want. 9. Press Save to make it your ring pattern. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 19: Changing The Display Language

    Features menu, and select the label you want to edit. 9. Press Edit. 10. Edit the label using up to 13 characters. Press Clear to clear all text fields and start over. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Options & Settings February 2009...

  • Page 20: Setting Dialing Options

    Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 21: Accessing Your Browser

    Accessing your browser 1. Press Avaya Menu. 2. Press Browser or OK. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Browser February 2009...
  • Page 22 Avaya Menu ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 23: Chapter 3: Features Menu

    2. Use the dialpad keys to start spelling the last name of the person you want to call. Press each dialpad key one time for each corresponding letter. For example, for “Hill”, press 4, 4, 5, 5. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 24: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 25: Chapter 4: Answering And Making A Call

    • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide on page 13 enabled, you must press Phone to choose a Setting February 2009...

  • Page 26: Answering A Call To A Bridged Extension

    A hold timer may display when you put a call on hold. For more information, see Configuring call timers 4. Press Resume or the line button of the held call to retrieve the call. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide on page 14 . February 2009...

  • Page 27: Making A Call

    Clearing a number Press Clear to erase all dialed digits and enter a new number. Redialing a number 1. From the Phone screen, press Redial. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Making a Call February 2009...

  • Page 28: Using Voice Dialing

    4. When one or more contacts display: ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide on page 13. To change the language you want Changing the voice dialing language Setting redial...

  • Page 29: Calling A Person From The Contacts List

    ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide number, or scroll to select (highlight) a different number, then press Call or OK or the line button. entry, or select (highlight) a different entry, then press Details.

  • Page 30: Making A Call Using Edit Dialing

    2. To edit the number press the Bksp softkey to erase the previous character, one character at a time. To remove the entire number, press Clear. 3. Press Send or OK. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Setting February 2009...

  • Page 31: Chapter 5: Muting A Call

    When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...
  • Page 32 Muting a Call ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 33: Chapter 6: Transferring A Call

    4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK to transfer the call. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...
  • Page 34 Transferring a Call ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 35: Chapter 7: Forwarding Calls

    If available, your call forwarding features are listed on a Forwarding features menu. 1. Select the forwarding feature you want to activate. 2. Enter the number to which you want to forward your calls. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...
  • Page 36 After you enter the forwarding number, you hear a confirmation tone and the associated LED lights. 3. Press Select or OK to turn the call forwarding feature off if it is already on. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 37: Chapter 8: Conference Calls

    4. Press Resume or the line button or the Aux button or OK to take the call off hold. 5. Press Join to add the person to the conference call. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 38: Putting A Conference Call On Hold

    1. From the Phone screen, select your active call. 2. Press Drop. Dropping a person from a conference call This feature is not available on all systems. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...
  • Page 39 Dropping a person from a conference call 1. From the Phone screen, select your active call. 2. Press More then Details. 3. Select the person you want to drop. 4. Press Drop. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...
  • Page 40 Conference Calls ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 41: Chapter 9: Aux Buttons And Bridged Lines

    If the Aux Shift button is lit, the incoming call is on the "hidden" page of Aux buttons. In this case, press Aux Shift to view the hidden page, then press the flashing Aux button of the incoming call. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 42: Joining A Call On A Bridged Line

    2. Press OK to get a dial tone. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 43: Chapter 10: Contacts

    3. Enter the name using the dialpad. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Using voice dialing on page 28 for information. You can Using USB Flash Drives with your...

  • Page 44: Editing A Contact

    9. Press Save or OK. Editing a contact 1. Press Contacts. 2. Search for and select the contact you want to edit. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Note: February 2009...

  • Page 45: Deleting A Contact

    1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete to confirm or Cancel to cancel. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Deleting a contact February 2009...
  • Page 46 Contacts ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 47: Chapter 11: Using Usb Flash Drives With Your Phone

    One way to ensure that the file is in the proper format is to export your telephone's Contacts list to your USB device, which ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide ™ Deskphone USB Companion to help set February 2009...

  • Page 48: Replacing Your Contacts List With An External File

    1. Plug the USB flash drive into the jack near the top left edge of your phone. 2. Scroll down to Replace phone contacts with file. 3. Press Select or OK. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 49: Copying Your Contacts List To A Usb Flash Drive

    Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device, and not your “regular” telephone contacts list. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Copying your contacts list to a USB flash drive February 2009...

  • Page 50: Using Pictures From Your Usb Device As A Screensaver

    If you disconnect the USB device from the telephone, the standard screensaver replaces your pictures after the designated idle period. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Using USB Flash Drives with your phone ™ Deskphone USB Companion application includes a utility program to...

  • Page 51: Chapter 12: Call Log

    1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide on page 29. February 2009...

  • Page 52: Adding An Entry From The Call Log To Your Contacts List

    2. Select the list you want to delete. 3. Press Clear All to delete all of the entries in the list you are viewing. 4. Press Clear All or OK to confirm. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 53: Turning Off Call Logging

    To turn logging of bridged lines on or off, select Log Bridged Calls and press Change or OK. 7. Press Change or OK to turn call logging on or off. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Turning off call logging February 2009...
  • Page 54 Call Log ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 55: Chapter 13: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...
  • Page 56 Getting Your Messages ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 57: Chapter 14: About Logging In To And Out Of Your Telephone

    1. Enter your extension. 2. Press Enter or OK. 3. Enter your password. 4. Press Enter . ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Using USB Flash Drives with your phone on page 47 for more February 2009...

  • Page 58: Logging In As A Guest User

    Logging out of your telephone extension 1. Press Avaya Menu . 2. Scroll down and select Log Out. 3. Press Log Out or OK. 4. Press Log Out to confirm. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

  • Page 59: Index

    ... from the Contacts list ... Calling a Person from the directory ... ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Index Calling, using voice dialing ... Clearing a number ... Conference Calls about ...
  • Page 60 Logging out of your telephone extension ... Login as a guest user ... Memory sticks ... messages getting ... ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide Muting Calls ... navigation ... On-hook dialing ... Options & Settings about ... call logging ...
  • Page 61 Thumb drives ... Transfer ... USB files ... merging with contacts list ... pictures ... ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide USB flash drives working with ... Visual Alerts configuring ... Voice dialing ... changing setting ...
  • Page 62 Index ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009...

This manual is also suitable for:

One-x 9650One-x 9650c9650c9620l

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