Basic Call Handling Features; Answer A Call; Make A Call - Avaya IP Office 5601 User Manual

Basic Call Handling Features

Answer a Call

When a call arrives at your phone, you hear a ringing tone and the LED next to the call appearance
button flashes. If your phone rings for any longer than a specified period (15 seconds in default), any re-
direction feature that you have activated, such as voicemail or call forwarding, will come into effect.
The default ringing cadences are:
•
Internal calls have a single ring cadence
•
External calls have a double ring cadence.
To answer an incoming call:
•
If you are not active on another call, answer the call using your handset.
•
If you are active on a call already, place the active call on hold (see Hold), and then answer the
incoming call.
Calls Ringing at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
•
*30 to answer a call ringing anywhere.
•
*31 to answer a call within your group.
•
*32*201# to answer the call for a particular extension, in this example 201.

Make a Call

You can make calls from the phone using one of two methods.
To make a call manually:
1. Lift the handset and when you hear dial tone, key the required number.
or
2. Select a free call appearance button (LED out) and key the required number. Lift the handset to
listen to the progress of the call (answered, busy or no answer).
Note: If you are calling an external number, be sure to include the required code (for example, 9) to
access an outside line.
To make a call automatically:
1. Press Redial and a call appearance button
you dialed.
5601/4601 Phone User Guide
IP Office
to have the phone dial the last number that
Issue 2b (30th June 2005)
Page 7