Panasonic KX-NCP500 Programming Manual page 69

Q The Maintenance Console cannot connect to the PBX via modem.
A •
Is the dial number of the modem correct? For more details, see 13.1 [11-1] Main.
•
Has a modem been installed to the PBX?
•
Are the modem settings of the PBX and Maintenance Console correct? For more
details, see 13.1 [11-1] Main.
•
Is the password correct?
•
Is the Maintenance Console not connected to the PBX by another connection method?
Q Can I perform initial setup of the PBX without being connected to the PBX?
A •
Yes. This is possible in Batch mode.
Create a new system data file using 2.2.1 Program launcher—New, edit settings as
required, and then upload this file to the PBX later (see 2.6.2 Utility—File Transfer
PC to PBX (SD Card)).
Maintenance Console Software
Q How do I confirm the software version of the PBX or installed cards?
A •
From 3.1 [1-1] Slot, click Summary. Summary information, including software
versions, is displayed for all cards installed in the PBX.
Q Not all of the characters of a setting can be displayed because the column is too
narrow.
A •
Move the mouse to the line between the names of 2 setting items, at the top of the
table.
The pointer will change to a double arrow. Click and drag the line to the right until all
characters are displayed.
Card Status
Q The status of a new card will not change to "INS".
A •
With the new card installed, does the total number of extensions or CO lines exceed
the maximum supported by the PBX?
•
Is the type of card installed in the slot different from the card type set as "Pre-Install"
for that slot? Confirm that the correct card is installed in the slot.
•
Is the card firmly and fully installed in the slot? Confirm that the card is installed
correctly in the slot.
•
Confirm that the card is not damaged.
Q I want to set the status of only 1 port of the IP-GW4 card to "OUS".
A •
This cannot be done, since the IP-GW4 card requires both channels of a port to be
set to "OUS"/"INS" together.
Q I cannot change an LCO port to INS status.
Document Version 2011-10
2.7.1 Frequently Asked Questions (FAQ)
PC Programming Manual 69