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Phone 877-289-2829
Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 5.0000 or later
Installation Manual
Pure IP-PBX
KX-NCP500
Model No.
KX-NCP1000
Document Version: 2011-10
SD Logo is
a trademark of
SD-3C, LLC.

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Troubleshooting

   Summary of Contents for Panasonic KX-NCP500

  • Page 1

    Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. SD Logo is KX-NCP500/KX-NCP1000: PBMPR Software File Version 5.0000 or later a trademark of SD-3C, LLC.

  • Page 2: System Components

    System Components System Components System Components Table Category Model No. Description Main Unit KX-NCP500 Main Unit KX-NCP1000 Main Unit Main Processing Card IP Convergence Main Processing Card (IPCMPR) IPCMPR Option Cards KX-NCP1104 4-Channel VoIP DSP Card (DSP4) KX-TDE0110 16-Channel VoIP DSP Card (DSP16)

  • Page 3

    System Components Category Model No. Description KX-NCS2205 Activation Key for CA PRO for 5 Users (CA Pro 5users) KX-NCS2210 Activation Key for CA PRO for 10 Users (CA Pro 10users) KX-NCS2240 Activation Key for CA PRO for 40 Users (CA Pro 40users) KX-NCS2249 Activation Key for CA PRO for 128 Users (CA Pro...

  • Page 4

    KX-T7775 Note that the types of activation keys are subject to change without notice. For CA activation keys, refer to the documentation for Equipment Compatibility Compatible Panasonic Proprietary Telephones The PBX supports the following telephones: • IP proprietary telephones (e.g., KX-NT300 series) •...

  • Page 5

    System Components Note • For the equipment (e.g., Add-on Key Module, USB Module, Headset ) that can be connected to a particular telephone, refer to the telephone's manual. • For other equipment that can be connected to the PBX, refer to "1.1.2 System Connection Diagram". The KX-T7090 headset can be connected to the KX-T7000, KX-T7200, KX-T7300, and KX-T7400 series telephones.

  • Page 6: Safety Notices

    Safety Notices Safety Notices Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property. The notices are classified as follows, according to the severity of injury or damage: This notice means that misuse could result in death WARNING or serious injury.

  • Page 7: Important Information

    Important Information Important Information SAVE THESE INSTRUCTIONS WARNING SAFETY REQUIREMENTS For All Telephone Equipment • Do not install the product in any other way than described in relevant manuals. • The product must only be installed and serviced by qualified service personnel. The product should be used as-is from the time of purchase;...

  • Page 8

    Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center. •...

  • Page 9

    Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center Document Version 2011-10...

  • Page 10: Important Safety Instructions

    Important Safety Instructions Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

  • Page 11

    Precaution Precaution WARNING REMOVE MEMORY CARD WHILE POWER SUPPLIED TO THE PBX Doing so may cause the PBX to fail to start when you try to restart the system. Document Version 2011-10 Installation Manual...

  • Page 12

    Precaution Password Security CAUTION To the Administrator or Installer regarding the system password Please provide all system passwords to the customer. To avoid unauthorized access and possible abuse of the PBX, keep the passwords secret, and inform the customer of the importance of the passwords, and the possible dangers if they become known to others.

  • Page 13

    Introduction Introduction This Installation Manual is designed to serve as an overall technical reference for the Panasonic Pure IP-PBX, KX-NCP500/KX-NCP1000. It provides instructions for installing the hardware, and programming the PBX using the Maintenance Console. The Structure of this Manual...

  • Page 14

    • Telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-NCP500 and KX-NCP1000 • Certification No.: found on the side of the unit • Ringer Equivalence No.: 0.4B •...

  • Page 15

    F.C.C. REQUIREMENTS AND RELEVANT INFORMATION interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

  • Page 16: Table Of Contents

    Table of Contents Table of Contents 1 System Outline ..................19 Basic System Construction ...................20 1.1.1 Main Unit ........................20 1.1.2 System Connection Diagram ..................21 Optional Equipment ......................23 1.2.1 Optional Equipment ......................23 Specifications ........................25 1.3.1 General Description ......................25 1.3.2 Characteristics ........................27 1.3.3 System Capacity ......................28 2 Activation Key Installation ..............37 Information about the Activation Keys .................38...

  • Page 17

    Table of Contents 3.7.5 MSG4 Card (KX-TDA0191) ....................86 3.7.6 ESVM4 Card (KX-TDA0194) ..................87 Connection of Extensions ....................88 3.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) ......88 3.8.2 Parallel Connection of the Extensions ................90 3.8.3 Digital EXtra Device Port (Digital XDP) Connection ............93 3.8.4 First Party Call Control CTI Connection .................97 Connection of Doorphones, Door Openers, External Sensors, and External...

  • Page 18

    Table of Contents Installation Manual Document Version 2011-10...

  • Page 19: System Outline

    Section 1 System Outline This section provides general information on the PBX, including the system capacity and specifications. Document Version 2011-10 Installation Manual...

  • Page 20: Basic System Construction

    1.1.1 Main Unit 1.1 Basic System Construction 1.1.1 Main Unit The main unit contains a power supply unit (PSU) and an IPCMPR card for starting and controlling the PBX. KX-NCP500 KX-NCP1000 Construction of the Main Unit IPCMPR Card KX-NCP500 KX-NCP1000...

  • Page 21: System Connection Diagram

    1.1.2 System Connection Diagram 1.1.2 System Connection Diagram Private ITSP IP Network Network CO (Telephone Company Lines) Analog/PRI/T1 Remote PC Router (e.g., ADSL Modem) Pure IP-PBX IP-PT IP Softphone, CA Client PC Fax Machine SIP Extension DSS Console Wireless Phone Printer IP-CS External Sensor/...

  • Page 22

    1.1.2 System Connection Diagram Analog LCOT4 SLC16 (KX-NCP1180) CO Line (KX-NCP1174) SLC8 (KX-NCP1173) Wireless Phone Fax Machine Telephone PRI23 DLC16 ISDN PRI Line Company (KX-NCP1290) (KX-NCP1172) KX-DT346/ (Digital CO Line) KX-DT343/ KX-DT300/ KX-DT300/ DLC8 KX-T7636/ KX-T7600 KX-T7600 (KX-NCP1171) Console KX-T7633 DPT DHLC4 (KX-NCP1170) T1 Line...

  • Page 23: Optional Equipment

    1.2.1 Optional Equipment 1.2 Optional Equipment 1.2.1 Optional Equipment Model No. Model Name Description KX-NCP1104 4-Channel VoIP DSP Card (DSP4) 4-channel digital signal processor card with a 4-Channel IP Trunk activation key and an 8-Channel IP Proprietary Telephone activation key preinstalled. Compliant with ITU-T G.729A and G.711 codec methods.

  • Page 24

    1.2.1 Optional Equipment Model No. Model Name Description KX-TDA0196 Remote Card (RMT) Analog modem card for remote communication with the PBX. ITU-T V.90 support. To be mounted on the IPCMPR card. KX-TDE0110 16-Channel VoIP DSP Card 16-channel digital signal processor card with a (DSP16) 4-Channel IP Trunk activation key and an 8-Channel IP Proprietary Telephone activation...

  • Page 25: Specifications

    H.100 bus conformity (1024 time slots) Switching Non-blocking Power Input KX-NCP500 100 V AC to 130 V AC; 1.0 A/200 V AC to 240 V AC; 0.6 A; 50 Hz/60 Hz KX-NCP1000 100 V AC to 130 V AC; 1.3 A/200 V AC to 240 V AC; 0.8 A; 50...

  • Page 26

    1-pair wire (D1, D2) Module 430 mm (W) ´ 88 mm (H) ´ 340 mm (D) Dimension KX-NCP500 (17 in ´ 3-1/2 in ´ 13-3/8 in) 430 mm (W) ´ 130 mm (H) ´ 340 mm (D) KX-NCP1000 (17 in ´ 5-1/8 in ´ 13-3/8 in)

  • Page 27: Characteristics

    1.3.2 Characteristics 1.3.2 Characteristics Terminal Equipment Loop Limit • PT: KX-DT300/KX-T7600 series DPT: 90 W; all other DPTs/APTs: 40 W SLT: 600 W including set • • Doorphone: 20 W CS: 65 W • 15 000 W minimum Minimum Leakage Resistance Maximum Number of Extension for PT or SLT Instruments per Line...

  • Page 28: System Capacity

    1.3.3 System Capacity 1.3.3 System Capacity Type and Maximum Number of Slots The PBX supports the following type and number of slots. Maximum Number Slot Type KX-NCP500 KX-NCP1000 IPCMPR Card Slot Regular Free Slot Small Free Slot Virtual CO Line Slot...

  • Page 29

    1.3.3 System Capacity Virtual Slots of the IPCMPR Card Example: Virtual Slots of the KX-NCP1000 Virtual Extension Slots IPCMPR Card Virtual CO Line Slots Virtual Slots Document Version 2011-10 Installation Manual...

  • Page 30: Maximum Optional Service Cards

    When the PBX starts up with an invalid configuration, some cards will be ignored. Cards Installed in Free Slots or Virtual Slots : For Small Free Slots : For Regular Free Slots Maximum Number Card Type KX-NCP500 KX-NCP1000 IPCMPR CO Line Card Virtual CO Line Card V-IPGW16...

  • Page 31: Maximum Co Lines And Extensions

    1.3.3 System Capacity Cards Mounted on Other Optional Service Cards Maximum Number Card Type Mounted on KX-NCP500 KX-NCP1000 DSP4 DSP16 IPCMPR Card DSP64 DPH4 ECHO16 MSG4 OPB3 Card ESVM4 EIO4 Only 1 ECHO16 card can be mounted on each OPB3 card.

  • Page 32

    1.3.3 System Capacity DSP Card Resources The maximum number of simultaneous calls using IP protocols is determined by the type of call, codec(s) used, and digital signal processor (DSP) card installed in the PBX. Below are some example configurations and the maximum number of simultaneous calls for each. For Calls between Virtual CO Lines and Virtual Extensions Maximum Number of Simultaneous Calls Codec(s) Used...

  • Page 33: Maximum Terminal Equipment

    1.3.3 System Capacity Maximum Terminal Equipment The following shows the number of each terminal equipment type supported by the PBX. Terminal Equipment Type Maximum Number Telephone KX-DT300/KX-T7600 series DPT Other DPT IP-PT SIP Extension DSS console PT-interface CS (2-channel) PT-interface CS (8-channel) IP-CS (8-channel) Voice Processing System (VPS) Doorphone...

  • Page 34: Digital Extra Device Port (digital Xdp) Connection Capacity

    With Config.3, Config.4, and Config.5, the combination of 20 DPT ports and 20 Digital XDP ports is also possible. Power Supply Unit Capacity The pre-installed power supply unit (PSU) in each PBX supports a different load figure. PBX Model Maximum Load Figure KX-NCP500/KX-NCP1000 Installation Manual Document Version 2011-10...

  • Page 35

    1.3.3 System Capacity Load Figure Calculation Equipment Type Load Figure KX-DT300 series DPT/KX-DT300 series DSS console/KX-T7600 series DPT/KX-T7600 series DSS console Other DPT/Other DSS console IP-PT SIP Extension Extension Card DHLC4 SLC8 SLC16 PT-interface CS (2-channel) (1 unit) PT-interface CS (8-channel) (1 unit) IP-CS (8-channel) (1 unit) VPS (1 port) Only the extension cards that can support SLTs count for the load figures.

  • Page 36

    1.3.3 System Capacity Required Card Lines and Equipment Load Figure Small Free Regular Virtual Slot Slot Free Slot Extension KX-DT300 24 units DLC16 – series DPT DHLC4 16 units SLC16 – KX-NT300 V-IPEXT32 40 units – – ´ 2 series IP-PT –...

  • Page 37: Activation Key Installation

    Section 2 Activation Key Installation This section describes information on activation keys, including how to obtain an activation key and install it in the SD Memory Card. Document Version 2011-10 Installation Manual...

  • Page 38: Information About The Activation Keys

    2.1.1 Activation Keys 2.1 Information about the Activation Keys 2.1.1 Activation Keys To use IP CO lines and IP telephones on a private IP network using the IPCMPR card or to upgrade the software for enhanced features, you need the appropriate activation keys. Activation keys are provided via the DSP cards and optional activation key files.

  • Page 39

    2.1.1 Activation Keys Maximum Supported IP CO Lines/IP Activation Key Type Description Number Telephones/CA Users Allows the use of CA ACD Monitor CA Supervisor 1user 4 users for 1 ICD Supervisor. Upgrades software to use enhanced Software Upgrade 01 features. You need to set the number of the installed activation key to be used for H.323 CO lines through system programming.

  • Page 40

    2.1.1 Activation Keys Activation Keys for IP Telephones Maximum Number/Supported IP Telephones Model No. Activation Key Type with DSP4/DSP16 with DSP64 120 IP-PTs/IP 96 IP-PTs/IP KX-NCS3201 1 IP Softphone/IP PT softphones softphones 120 IP-PTs/IP 96 IP-PTs/IP KX-NCS3204 4 IP Softphone/IP PT softphones softphones 120 IP-PTs/IP...

  • Page 41

    2.1.1 Activation Keys Note • For information about how to obtain the additional activation keys, refer to "2.1.2 Activation Key Code and Key Management System". • For information about how to install the activation key files on the SD Memory Card, refer to "2.1.3 Activation Key File".

  • Page 42

    2.1.1 Activation Keys Activation Key Installation Example The following shows an example of when using 16 H.323 CO lines, 16 SIP CO lines, 32 IP-PTs, 16 IP softphones, and 16 SIP Extensions on a private IP network using the IPCMPR card. Example: KX-NCP1000 Virtual Extension Slots SD Memory Card...

  • Page 43: Activation Key Code And Key Management System

    2.1.2 Activation Key Code and Key Management System 2.1.2 Activation Key Code and Key Management System To obtain additional activation keys, you need to purchase the appropriate activation key codes and access the Key Management System. You can download the activation keys as an activation key file from the Key Management System.

  • Page 44: Activation Key File

    2.1.3 Activation Key File 2.1.3 Activation Key File The corresponding number of IP CO lines and IP telephones or enhanced features can be activated by installing the downloaded activation key file(s) in the SD Memory Card of the IPCMPR card using the Maintenance Console.

  • Page 45: Installation

    Section 3 Installation This section describes the procedures to install the PBX. Detailed instructions for planning the installation site, installing the main unit and optional service cards, and cabling of peripheral equipment are provided. Further information on peripheral equipment installation is included.

  • Page 46: Before Installation

    3.1.1 Before Installation 3.1 Before Installation 3.1.1 Before Installation Please read the following notes concerning installation and connection before installing the PBX and terminal equipment. Be sure to comply with all applicable laws, regulations, and guidelines. Safety Installation Instructions WARNING When installing telephone wiring, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...

  • Page 47: Wiring Precautions

    3.1.1 Before Installation • Do not stack up the optional service cards. Wiring Precautions Be sure to follow these instructions when wiring the unit: CAUTION • Avoid using the same AC outlet for computers, telexes, and other office equipment, as noise generated by such equipment may hamper system performance or interrupt the system.

  • Page 48: Installation Of The Pbx

    3.2.1 Unpacking 3.2 Installation of the PBX 3.2.1 Unpacking Unpack the box and check the items below: KX-NCP500 KX-NCP1000 Main Unit Ferrite Core (for the IPCMPR card) AC Cord 19-inch Rack Attachment Bracket SD Memory Card Screw Installation Manual Document Version 2011-10...

  • Page 49: Names And Locations

    3.2.2 Names and Locations 3.2.2 Names and Locations KX-NCP500 Front Back KX-NCP1000 Front Back Small Free Slots RUN Indicator Regular Free Slots ALARM Indicator IPCMPR Card Slot MNT Port LAN Port Hook Clip Power Switch AC Inlet Ground Terminal RS-232C Port Note A Power Supply Unit (PSU) is pre-installed.

  • Page 50: Frame Ground Connection

    3.2.3 Frame Ground Connection 3.2.3 Frame Ground Connection Loosen the screw. Insert a grounding wire (user-supplied). Screw Tighten the screw. Connect the grounding wire to ground. Grounding wire To ground WARNING • Proper grounding (connection to ground) is very important to reduce the risk to the user of electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning strike.

  • Page 51: Installing/removing The Optional Service Cards

    3.2.4 Installing/Removing the Optional Service Cards 3.2.4 Installing/Removing the Optional Service Cards CAUTION • To protect the back board from static electricity, do not touch parts on the back board in the main unit and on the optional service cards. To discharge static electricity, touch ground or wear a grounding strap.

  • Page 52

    3.2.4 Installing/Removing the Optional Service Cards Turn the 2 screws clockwise to fix the card in place. Screws To remove the card, reverse the procedure above. Note Make sure the screws are tightened to ground the card securely. Installation Manual Document Version 2011-10...

  • Page 53: Types Of Connectors

    3.2.5 Types of Connectors 3.2.5 Types of Connectors Connector Type Pin Number Used for • IPCMPR RJ45 • DHLC4 (KX-NCP1170) • DLC8 (KX-NCP1171) • DLC16 (KX-NCP1172) • SLC8 (KX-NCP1173) • SLC16 (KX-NCP1174) • LCOT4 (KX-NCP1180) • T1 (KX-NCP1187) • PRI23 (KX-NCP1290) (Twisted pair cable) •...

  • Page 54: Attaching A Ferrite Core

    3.2.6 Attaching a Ferrite Core 3.2.6 Attaching a Ferrite Core A ferrite core must be attached when an RJ45 connector is connected to an IPCMPR card. Wrap the cable once around the ferrite core, then close the case of the ferrite core. Attach the ferrite core 3 cm (1-3/16 in) away from the connector.

  • Page 55: 19-inch Rack Mounting

    3.2.7 19-inch Rack Mounting 3.2.7 19-inch Rack Mounting WARNING • Be careful not to drop any components. Dropping components may damage them or cause an injury. • Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

  • Page 56: Floor Standing

    3.2.8 Floor Standing 3.2.8 Floor Standing When installing the PBX on the floor, make sure to follow these instructions. WARNING Be careful not to drop any components. Dropping components may damage them or cause an injury. CAUTION • Make sure that the PBX is placed as indicated in the diagram below. Do not place it on its side or upside down.

  • Page 57: Surge Protector Installation

    3.2.9 Surge Protector Installation 3.2.9 Surge Protector Installation CAUTION Performing surge protection is essential. Make sure to follow the instructions in this section. Overview A massive electrical surge can be caused if lightning strikes a telephone cable 10 m (33 ft) above ground, or if a telephone line comes into contact with a power line.

  • Page 58

    3.2.9 Surge Protector Installation Outside Installation (Main Building) Surge Protector CO Line (Another Building) CO Line Extn. PT-interface CS Terminal Board Surge Extn. Protector Extn. Extn. PT-interface CS Ground Extn.: Extension Line If you install an extension outside of the building, the following precautions are recommended: Install the extension wire underground.

  • Page 59

    3.2.9 Surge Protector Installation Connect the ground rod to the surge protector using a grounding wire with a cross-sectional area of at least 1.3 mm Bury the ground rod near the protector. The grounding wire should be as short as possible. The grounding wire should run straight to the ground rod.

  • Page 60: Information About The Main Processing Card

    3.3.1 IPCMPR Card 3.3 Information about the Main Processing Card 3.3.1 IPCMPR Card Function The IPCMPR card is the preinstalled main processing card with built-in ESVM card feature (2-channel). The Virtual Cards (CO line/extension) can be installed in Virtual Slots of the IPCMPR card and can be activated with the activation keys.

  • Page 61

    3.3.1 IPCMPR Card • For details about connecting to a LAN, refer to "3.11 LAN Connection" • For details about connecting peripherals, refer to "3.10.1 Connection of Peripherals" • For details about System Initialize Switch, refer to "3.13.1 Starting the PBX". •...

  • Page 62

    3.3.1 IPCMPR Card Indication Color Description 10BASE-T/ 2 LINK Green Link status indication 100BASE-TX • OFF: Off-line • ON: Linked normally • Flashing: In communication Yellow Data transmission speed indication • OFF: 10 Mbps • ON: 100 Mbps 1 LINK Green Link status indication •...

  • Page 63: Dsp4 Card (kx-ncp1104), Dsp16 Card (kx-tde0110), And Dsp64 Card (kx-tde0111)

    3.3.2 DSP4 Card (KX-NCP1104), DSP16 Card (KX-TDE0110), and DSP64 Card (KX-TDE0111) 3.3.2 DSP4 Card (KX-NCP1104), DSP16 Card (KX-TDE0110), and DSP64 Card (KX-TDE0111) Function DSP4: 4-channel digital signal processor card with a 4-Channel IP Trunk activation key and a 8-Channel IP Proprietary Telephone activation key preinstalled. Compliant with ITU-T G. 729A and G.711 codec methods.

  • Page 64

    3.3.2 DSP4 Card (KX-NCP1104), DSP16 Card (KX-TDE0110), and DSP64 Card (KX-TDE0111) • When installing the DSP card, hold down the shaded areas of the card to connect it firmly. Installation Manual Document Version 2011-10...

  • Page 65: Rmt Card (kx-tda0196)

    3.3.3 RMT Card (KX-TDA0196) 3.3.3 RMT Card (KX-TDA0196) Function Analog modem card for remote communication with the PBX. ITU-T V.90 support. To be mounted on the IPCMPR card. Screws inside RMT Card IPCMPR Card Accessories and User-supplied Items Accessories (included): Screws ´ 2 User-supplied (not included): none Document Version 2011-10 Installation Manual...

  • Page 66: Information About The Virtual Cards

    (V-SIPGW16) 3261, 3262, 3264, 3311, 3581, 3960 and 4028 protocols. Also supports T.38 protocol. Virtual 32-Channel VoIP Extension Virtual Card for 32 VoIP extensions. Compliant with Panasonic Card (V-IPEXT32) proprietary protocol. Virtual 32-Channel SIP Extension Card Virtual Card for 32 SIP Extensions. Compliant with RFC 3261, (V-SIPEXT32) 3264, 3310, 2327 and 4028 protocols.

  • Page 67: Information About The Physical Co Line Cards

    3.5.1 LCOT4 Card (KX-NCP1180) 3.5 Information about the Physical CO Line Cards 3.5.1 LCOT4 Card (KX-NCP1180) Function 4-port analog CO line card with Caller ID (FSK/DTMF) and 1 power failure transfer (PFT) port. RJ45 LED To CO line Accessories and User-supplied Items Accessories (included): none User-supplied (not included): RJ45 connector CAUTION...

  • Page 68

    3.5.1 LCOT4 Card (KX-NCP1180) LED Indications Indication Color Description CARD STATUS Green/Red Card status indication • OFF: Power Off • Green ON: Normal (all ports are idle) • Green Flashing (60 times per minute): Normal (a port is in use) •...

  • Page 69: T1 Card (kx-ncp1187)

    3.5.2 T1 Card (KX-NCP1187) 3.5.2 T1 Card (KX-NCP1187) Function 1-port T1 CO line card. EIA/TIA standard compliant. LEDs RJ45 To NT1 Accessories and User-supplied Items Accessories (included): none User-supplied (not included): RJ45 connector CAUTION • Connect this optional service card to the CO line through NT1; do not connect to the CO line directly. •...

  • Page 70

    3.5.2 T1 Card (KX-NCP1187) Pin Assignments RJ45 Connector Signal Name Level [V] Function Receive data (+) Receive data (-) Reserved – – Transmit data (-) Transmit data (+) Reserved – – LED Indications Indication Color Description CARD STATUS Green/Red Card status indication •...

  • Page 71: Pri23 Card (kx-ncp1290)

    3.5.3 PRI23 Card (KX-NCP1290) 3.5.3 PRI23 Card (KX-NCP1290) Function 1-port ISDN Primary Rate Interface card (23B channels). NI (North American standard ISDN protocol) compliant. RJ45 To NT1/ Extension LEDs Accessories and User-supplied Items Accessories (included): none User-supplied (not included): RJ45 connector CAUTION •...

  • Page 72

    3.5.3 PRI23 Card (KX-NCP1290) Pin Assignments RJ45 Connector Signal Name Level [V] Function Receive data (+) Receive data (-) Reserved – – Transmit data (-) Transmit data (+) Reserved – – LED Indications Indication Color Description CARD STATUS Green/Red Card status indication •...

  • Page 73: Information About The Physical Extension Cards

    3.6.1 DHLC4 Card (KX-NCP1170) 3.6 Information about the Physical Extension Cards 3.6.1 DHLC4 Card (KX-NCP1170) Function 4-port digital hybrid extension card for DPTs, APTs, SLTs, DSS consoles, and PT-interface CSs, with Caller ID (FSK) and 1 power failure transfer (PFT) port. RJ45 LED To extensions Accessories and User-supplied Items...

  • Page 74

    3.6.1 DHLC4 Card (KX-NCP1170) LED Indications Indication Color Description CARD STATUS Green/ Card status indication Orange/Red • OFF: Power Off • Green ON: Normal (all ports are idle) • Green Flashing (60 times per minute): Normal (a port is in use) •...

  • Page 75: Dlc8 Card (kx-ncp1171)

    3.6.2 DLC8 Card (KX-NCP1171) 3.6.2 DLC8 Card (KX-NCP1171) Function 8-port digital extension card for DPTs, DSS consoles, and PT-interface CSs. RJ45 To extensions Accessories and User-supplied Items Accessories (included): none User-supplied (not included): RJ45 connector Pin Assignments RJ45 Connector Signal Name Function Reserved –...

  • Page 76: Dlc16 Card (kx-ncp1172)

    3.6.3 DLC16 Card (KX-NCP1172) 3.6.3 DLC16 Card (KX-NCP1172) Function 16-port digital extension card for DPTs, DSS consoles, and PT-interface CSs. RJ45 To extensions Accessories and User-supplied Items Accessories (included): none User-supplied (not included): RJ45 connector Pin Assignments RJ45 Connector Signal Name Function Reserved –...

  • Page 77: Slc8 Card (kx-ncp1173)

    3.6.4 SLC8 Card (KX-NCP1173) 3.6.4 SLC8 Card (KX-NCP1173) Function 8-port extension card for SLTs with Caller ID (FSK). RJ45 To extensions Accessories and User-supplied Items Accessories (included): none User-supplied (not included): RJ45 connector Pin Assignments RJ45 Connector Signal Name Function Reserved –...

  • Page 78: Slc16 Card (kx-ncp1174)

    3.6.5 SLC16 Card (KX-NCP1174) 3.6.5 SLC16 Card (KX-NCP1174) Function 16-port extension card for SLTs with Caller ID (FSK). RJ45 To extensions Accessories and User-supplied Items Accessories (included): none User-supplied (not included): RJ45 connector Pin Assignments RJ45 Connector Signal Name Function Reserved –...

  • Page 79: Information About The Other Physical Cards

    3.7.1 OPB3 Card (KX-NCP1190) 3.7 Information about the Other Physical Cards 3.7.1 OPB3 Card (KX-NCP1190) Function Optional 3-slot base card for mounting a maximum of 3 option cards from the following: • DPH4 card • EIO4 card • ECHO16 card •...

  • Page 80: Dph4 Card (kx-tda0161)

    3.7.2 DPH4 Card (KX-TDA0161) 3.7.2 DPH4 Card (KX-TDA0161) Function 4-port doorphone card for 4 doorphones and 4 door openers. To be mounted on the OPB3 card. Fully insert the connectors through the panel openings. Screw 8-pin DPH4 Card 10-pin OPB3 Card Accessories and User-supplied Items Accessories (included): Screws ´...

  • Page 81

    3.7.2 DPH4 Card (KX-TDA0161) Pin Assignments 8-pin Terminal Block Signal Name Function Doorphone 4 transmit com4 Doorphone 4 receive Doorphone 3 transmit com3 Doorphone 3 receive Doorphone 2 transmit com2 Doorphone 2 receive Doorphone 1 transmit com1 Doorphone 1 receive 10-pin Terminal Block Signal Name Function...

  • Page 82: Eio4 Card (kx-tda0164)

    3.7.3 EIO4 Card (KX-TDA0164) 3.7.3 EIO4 Card (KX-TDA0164) Function 4-port external input/output card. To be mounted on the OPB3 card. Fully insert the connectors through the panel openings. Screw 8-pin EIO4 Card 10-pin OPB3 Card Accessories and User-supplied Items Accessories (included): Screws ´ 3, 10-pin terminal block ´ 1, 8-pin terminal block ´ 1 User-supplied (not included): Copper wire Note For details about connection to external sensors and external relays, refer to "3.9.1 Connection of...

  • Page 83

    3.7.3 EIO4 Card (KX-TDA0164) Pin Assignments 8-pin Terminal Block Signal Name Function Control 4 Control 4 com Control 3 Control 3 com Control 2 Control 2 com Control 1 Control 1 com 10-pin Terminal Block Signal Name Function Reserved – OP4b Opener 4 OP4a...

  • Page 84: External Sensor

    3.7.3 EIO4 Card (KX-TDA0164) External Sensor Power to the external sensor is provided from the EIO4 card and must be grounded through the EIO4 card as indicated in the diagram below. A pair of "sensor" and "common" lines are connected to the EIO4 card for each external sensor.

  • Page 85: Echo16 Card (kx-tda0166)

    3.7.4 ECHO16 Card (KX-TDA0166) 3.7.4 ECHO16 Card (KX-TDA0166) Function 16-channel card for echo cancellation during conferences. To be mounted on the OPB3 card. Screws inside ECHO16 Card OPB3 Card Accessories and User-supplied Items Accessories (included): Screws ´ 3 User-supplied (not included): none Note To establish a conference call involving 6 to 8 parties, install an ECHO16 card and enable echo cancellation for conferences using the Maintenance Console.

  • Page 86: Msg4 Card (kx-tda0191)

    3.7.5 MSG4 Card (KX-TDA0191) 3.7.5 MSG4 Card (KX-TDA0191) Function 4-channel message card. To be mounted on the OPB3 card. Screws inside MSG4 Card OPB3 Card Accessories and User-supplied Items Accessories (included): Screws ´ 3 User-supplied (not included): none Installation Manual Document Version 2011-10...

  • Page 87: Esvm4 Card (kx-tda0194)

    3.7.6 ESVM4 Card (KX-TDA0194) 3.7.6 ESVM4 Card (KX-TDA0194) Function 4-channel simplified voice message card for Simplified Voice Message feature. Also supports MSG card features. To be mounted on the OPB3 card. Screws inside ESVM4 Card OPB3 Card Accessories and User-supplied Items Accessories (included): Screws ´...

  • Page 88: Connection Of Extensions

    3.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) 3.8 Connection of Extensions 3.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) Cable Maximum Distance PT-interface CS 26 AWG: 222 m (728 ft) 24 AWG: 347 m (1138 ft) 22 AWG: 500 m (1640 ft) CAT 5:...

  • Page 89

    3.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) PT-interface Console DLC16, DLC8 Cards ü ü ü "ü" indicates that the extension card supports the terminal. Document Version 2011-10 Installation Manual...

  • Page 90: Parallel Connection Of The Extensions

    3.8.2 Parallel Connection of the Extensions 3.8.2 Parallel Connection of the Extensions Any SLT can be connected in parallel with an APT or a DPT as follows. Note In addition to an SLT, an answering machine, a fax machine or a modem (PC) can be connected in parallel with an APT or a DPT.

  • Page 91

    3.8.2 Parallel Connection of the Extensions With DPT Parallel mode or eXtra Device Port (XDP) mode can be selected through system programming. If XDP mode is enabled through system programming, parallel connection is not possible. Refer to "13.1.2 Paralleled Telephone" and "5.1.7 Extension Port Configuration" in the Feature Manual for further information.

  • Page 92

    3.8.2 Parallel Connection of the Extensions With KX-T7600 Series DPT (except KX-T7665) To DHLC4 card 2-conductor wiring cord 4-conductor wiring cord Connect pins "T" and "R". Connect pins "T", "R", "D1" and "D2". TO MAIN UNIT TO TEL / PABX To DHLC4 card To SLT With Other DPT...

  • Page 93: Digital Extra Device Port (digital Xdp) Connection

    3.8.3 Digital EXtra Device Port (Digital XDP) Connection 3.8.3 Digital EXtra Device Port (Digital XDP) Connection A DPT can be connected to another DPT on the Digital XDP connection. In addition, if the DPT is connected to a DHLC4 card, it can also have an SLT connected in Parallel mode or XDP mode. Note •...

  • Page 94

    3.8.3 Digital EXtra Device Port (Digital XDP) Connection Using an EXtra Device Port To DLC8/DLC16 card 4-conductor wiring cord To DHLC4 card Connect pins "T", "R", 2-conductor wiring cord (for connection of SLT) "D1" and "D2". Connect pins "T" and "R". 4-conductor wiring cord Connect pins "T", "R", "D1"...

  • Page 95

    3.8.3 Digital EXtra Device Port (Digital XDP) Connection With KX-T7600 Series DPT Using a Modular T-Adaptor To DLC8/DLC16 card Modular To DHLC4 card T-Adaptor (for connection of SLT) 2-conductor wiring cord Connect pins "T" and "R". 4-conductor wiring cord Connect pins "D1" and "D2". 4-conductor wiring cord Connect pins "D1"...

  • Page 96

    3.8.3 Digital EXtra Device Port (Digital XDP) Connection Using an EXtra Device Port To DLC8/DLC16 card 4-conductor wiring cord To DHLC4 card Connect pins "T", "R", 2-conductor wiring cord (for connection of SLT) "D1" and "D2". Connect pins "T" and "R". 4-conductor wiring cord Connect pins "T", "R", "D1"...

  • Page 97: First Party Call Control Cti Connection

    3.8.4 First Party Call Control CTI Connection 3.8.4 First Party Call Control CTI Connection CTI connection between a PC and a KX-DT343/KX-DT346/KX-T7633/KX-T7636 DPT provides first party call control. The CTI connection is made via a USB interface (version 2.0), and uses the TAPI 2.1 protocol. A USB Module must be connected to the DPTs.

  • Page 98: Connection Of Doorphones, Door Openers, External Sensors, And External Relays

    3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays 3.9 Connection of Doorphones, Door Openers, External Sensors, and External Relays 3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays The PBX supports a maximum of 16 doorphones, 16 door openers, 16 external sensors, and 16 external relays. Note Doorphones, door openers, external sensors, and external relays are user-supplied.

  • Page 99

    3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays Note for KX-T7765 Users When loosening/tightening the screw, do not scratch the cabinet wall with the driver shaft. Cabinet Wall Pass the wires through the hole in the base cover, and attach the base cover to a wall using 2 screws. Screw To 8-pin terminal block Note...

  • Page 100

    3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays Connection Use 8-pin and 10-pin terminal blocks (included with the card) for connection. While pressing down on the hole at the top of the terminal block using a screwdriver, insert the wire into the side hole as shown below.

  • Page 101: Connection Of Peripherals

    3.10.1 Connection of Peripherals 3.10 Connection of Peripherals 3.10.1 Connection of Peripherals Maximum Distance 5 m (16 ft) Cable Maximum Distance 26 AWG: 10 m (32 ft) 24 AWG: 10 m (32 ft) 22 AWG: 10 m (32 ft) CAT 5: 10 m (32 ft) MNT Port Cable...

  • Page 102

    3.10.1 Connection of Peripherals BGM/MOH The PBX provides Background Music and Music on Hold. An external music source (e.g., user-supplied radio) can be connected to the PBX. CAUTION The External Music Jack is an SELV port and should only be connected to an approved SELV device. Notice •...

  • Page 103

    3.10.1 Connection of Peripherals Connection Charts For connecting a printer/PC with a 9-pin RS-232C connector PBX (9-pin) Printer/PC (9-pin) Circuit Type Signal Signal Circuit Type Pin No. Pin No. (EIA) Name Name (EIA) RD (RXD) RD (RXD) SD (TXD) SD (TXD) ER (DTR) ER (DTR) DR (DSR)

  • Page 104

    3.10.1 Connection of Peripherals • Clear To Send (CTS):…(input) An ON condition of circuit CS (CTS) indicates that the printer or the PC is ready to receive data from the unit. The unit does not attempt to transfer data or receive data when circuit CS (CTS) is OFF. •...

  • Page 105: Lan Connection

    3.11.1 LAN Connection 3.11 LAN Connection 3.11.1 LAN Connection Connection Chart for LAN Connection The PBX is equipped with a LAN port for connecting to a LAN so that IP telephones (IP-PTs, IP softphones, SIP Extensions), IP-CSs, PCs and a CTI Server can be connected on a private IP network. IP Softphone, CA Client PC Switching Hub...

  • Page 106: Power Failure Connections

    3.12.1 Power Failure Connections 3.12 Power Failure Connections 3.12.1 Power Failure Connections When the power supply to the PBX fails, power failure transfer (PFT) will switch from the current connection to the Power Failure Connection. Refer to "13.1.11 Power Failure Transfer" in the Feature Manual for further information.

  • Page 107

    3.12.1 Power Failure Connections RJ45 Connector Pin Assignments for Analog CO line Card PFT Port Signal Name Function Reserved – Ring Reserved – RJ45 Connector Pin Assignments for Extension Card PFT Port Signal Name Function Reserved – Ring Reserved – Document Version 2011-10 Installation Manual...

  • Page 108: Starting The Pbx

    3.13.1 Starting the PBX 3.13 Starting the PBX 3.13.1 Starting the PBX WARNING Make sure that the AC outlet is properly grounded, then securely connect the 3-pin AC plug including the grounded pin. CAUTION • Use only the AC power cord included with the PBX. •...

  • Page 109

    3.13.1 Starting the PBX Plug the AC power cord into the PBX and pass the cord through the hook clip as indicated. Push the hook clip in the direction of the arrow until it clicks. Note For safety reasons, do not stretch or pinch the AC power cord. To grounded AC Outlet Plug the other end of the cord into an AC outlet and turn on the PBX.

  • Page 110

    3.13.1 Starting the PBX Confirming the CO Line Connection After initialization, program the PBX and connect CO lines to the PBX. To confirm that the CO lines are successfully connected, dial [ ] [3] [7] + CO line number (3 digits) on a PT, or press the PT's S-CO button.

  • Page 111: Guide For The Maintenance Console

    Section 4 Guide for the Maintenance Console Explains the installation procedure, structure, and basic information of the Maintenance Console. Document Version 2011-10 Installation Manual...

  • Page 112: Overview

    4.1.1 Overview 4.1 Overview 4.1.1 Overview The Maintenance Console is designed to serve as an overall system programming reference for the PBX. To program and administer the PBX by PC, you need to install the Maintenance Console onto the PC. This section describes overview and installation of the Maintenance Console only.

  • Page 113: Pc Connection

    4.2.1 PC Connection 4.2 PC Connection 4.2.1 PC Connection Connection via MNT Port of IPCMPR Card MNT Port To LAN Port Notice When connecting a PC to the PBX, a fixed IP address must be assigned to the PC. For information about fixed IP addresses, ask your network administrator.

  • Page 114: External Modem Connection

    4.2.1 PC Connection External Modem Connection Modem To RS-232C port (25-pin) To CO line/PBX extension port RS-232C Port assigned as the CO line destination (9-pin) External Modem (25-pin) PBX (9-pin) Pin No. Signal Name Pin No. Signal Name RD (RXD) RD (RXD) SD (TXD) SD (TXD)

  • Page 115: Installation Of The Maintenance Console

    4.3.1 Installing and Starting the Maintenance Console 4.3 Installation of the Maintenance Console 4.3.1 Installing and Starting the Maintenance Console System Requirements Required Operating System • Microsoft Windows XP, Windows Vista Business, or Windows 7 Professional operating system ® ® ®...

  • Page 116

    4.3.1 Installing and Starting the Maintenance Console Click Connect. Select KX-NCP500/1000 from PBX Model. Select the LAN or RS-232C tab, depending on the type of PC connection with the PBX. Specify the settings as required. Note When connecting to the PBX for the first time selecting LAN, the IP Address and Port Number must be set to 192.168.0.101 and 35300 respectively.

  • Page 117

    4.3.1 Installing and Starting the Maintenance Console Characters which can be displayed on a KX-DT300/KX-T7600 series PT are shown below in the white cells. • The PC will not perform any shutdown operation, or enter the power-saving system standby mode while the Maintenance Console is connected to the PBX.

  • Page 118

    4.3.1 Installing and Starting the Maintenance Console Installation Manual Document Version 2011-10...

  • Page 119: Troubleshooting

    Section 5 Troubleshooting This section provides information on the PBX and telephone troubleshooting. Document Version 2011-10 Installation Manual...

  • Page 120: Troubleshooting

    5.1.1 Installation 5.1 Troubleshooting 5.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION You cannot make/receive • • DSP card malfunction Replace the corresponding card. calls via an IP network. • • IPCMPR card Replace the IPCMPR card (be sure to turn malfunction off the PBX when replacing).

  • Page 121

    5.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION Extensions (except IP-PT/ • • Extension card Replace the corresponding card. SIP Extension) do not malfunction operate. • • Poor connection Take the extension and plug it into the between the PBX and same extension port using a short the extension telephone cord.

  • Page 122

    5.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION The LINK indicator of the • • IPCMPR card Replace the IPCMPR card (be sure to turn IPCMPR does not turn on. malfunction off the PBX when replacing). • • Poor connection. Make sure that an 8-pin twisted pair cable is used for connection.

  • Page 123: Connection

    5.1.2 Connection 5.1.2 Connection Connection between the PBX and a PT: CAUSE SOLUTION Can you dial The T/R is connected to the D1/D2. Use the correct cord (the an extension? inner 2 wires are for T/R and the outer 2 wires are for D1/D2) Extension Connection between the PBX and an SLT:...

  • Page 124

    5.1.2 Connection Connection between the central office and the PBX: CAUSE SOLUTION (Continued from the CO line is connected to the T2/T1. Reconnect the CO line to previous page.) the T1/R1 or T2/R2 of the telephone jack using 2- conductor wiring. Can you dial out on a CO CO line...

  • Page 125: Operation

    5.1.3 Operation 5.1.3 Operation PROBLEM PROBABLE CAUSE SOLUTION • • • Cannot set the IP An unusable value is Set an IP address within the valid range. address, subnet mask being set. IP address of the IP-PT/PBX: "1.0.0.0" to address, and PBX IP "223.255.255.255"...

  • Page 126

    5.1.3 Operation PROBLEM PROBABLE CAUSE SOLUTION • • • Originating an outside The corresponding Program the flexible button. Refer to call, call transfer, or flexible button does not "6.1.3 Flexible Buttons" in the Feature conference cannot be exist on the PT. Manual.

  • Page 127: Using The Reset Button

    5.1.4 Using the Reset Button 5.1.4 Using the Reset Button If the PBX does not operate properly, use the Reset Button. Before using the Reset Button, try the system feature again to confirm whether there definitely is a problem or not. CAUTION In order to avoid possible corruption of data on the SD Memory Card, please ensure that the "SD ACCESS"...

  • Page 128: Troubleshooting By Error Log

    5.1.5 Troubleshooting by Error Log 5.1.5 Troubleshooting by Error Log When a major system error occurs in the PBX, the ALARM indicator on the front of the cabinet turns on red, and the system logs the error information. Error Log Display Format Below is the display format of the error log.

  • Page 129

    • 1: Cabinet number • YY: Slot number – KX-NCP500 (Physical slot): 00 to 05 (00: IPCMPR Card Slot/Built-in ESVM card; 01 to 05: Free Slots) – KX-NCP1000 (Physical slot): 00 to 07 (00: IPCMPR Card Slot/Built-in ESVM card; 01 to 07: Free Slots) –...

  • Page 130

    5.1.5 Troubleshooting by Error Log Installation Manual Document Version 2011-10...

  • Page 131: Appendix

    Section 6 Appendix Document Version 2011-10 Installation Manual...

  • Page 132: Revision History

    6.1.1 PBMPR Software File Version 1.01xx 6.1 Revision History 6.1.1 PBMPR Software File Version 1.01xx Changed Contents • 4.3.1 Installing and Starting the Maintenance Console Installation Manual Document Version 2011-10...

  • Page 133: Pbmpr Software File Version 2.02xx

    6.1.2 PBMPR Software File Version 2.02xx 6.1.2 PBMPR Software File Version 2.02xx New Options • System Components Table – Activation Key for CA PRO for 40 Users (CA Pro 40users) KX-NCS2240 – Activation Key for CA PRO for 128 Users (CA Pro 128users) KX-NCS2249 –...

  • Page 134: Pbmpr Software File Version 4.1xxx

    6.1.3 PBMPR Software File Version 4.1xxx 6.1.3 PBMPR Software File Version 4.1xxx Changed Contents • 1.3.3 System Capacity • 2.1.1 Activation Keys • 2.1.2 Activation Key Code and Key Management System Installation Manual Document Version 2011-10...

  • Page 135: Pbmpr Software File Version 5.0xxx

    6.1.4 PBMPR Software File Version 5.0xxx 6.1.4 PBMPR Software File Version 5.0xxx Changed Contents • 1.3.3 System Capacity – Maximum Optional Service Cards – Maximum CO Lines and Extensions – Maximum Terminal Equipment – Digital EXtra Device Port (Digital XDP) Connection Capacity –...

  • Page 136

    6.1.4 PBMPR Software File Version 5.0xxx Installation Manual Document Version 2011-10...

  • Page 137: Index

    Index Document Version 2011-10 Installation Manual...

  • Page 138

    Index Activation Key, Maximum Number Numerics 16-Channel Echo Canceller Card (KX-TDA0166) 23, 85 16-Channel IP Proprietary Telephone Activation Key (KX-NCS3516) 16-Channel IP Softphone/IP Proprietary Telephone Activation Key (KX-NCS3216) 16-Channel SIP Extension Activation Key (KX-NCS3716) Cable Distance 16-Channel VoIP DSP Card (KX-TDE0110) 24, 63 Characteristics 16-Port Digital Extension Card (KX-NCP1172)

  • Page 139

    Index KX-NCP1171 (8-Port Digital Extension Card) 23, 75 KX-NCP1172 (16-Port Digital Extension Card) 23, 76 Main Unit KX-NCP1173 (8-Port Single Line Telephone Extension Main Unit, Construction Card) 23, 77 Maintenance Console, Installation KX-NCP1174 (16-Port Single Line Telephone Extension Maintenance Console, Overview Card) 23, 78 Maintenance Console, PC Connection...

  • Page 140

    Index Slots for Virtual CO Line Cards Slots for Virtual Extension Cards Specifications Specifications, Characteristics Specifications, General Description Specifications, System Capacity Starting the PBX Surge Protector Installation System Capacity System Connection Diagram System Initialization Procedure System Initialize Switch 108, 127 System Requirements T1 Card (KX-NCP1187) T-1 Trunk Card (KX-NCP1187)

  • Page 141

    Notes Document Version 2011-10 Installation Manual...

  • Page 142: Product Service

    Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2010 www.voicesonic.com...

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