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Feature Guide
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   Summary of Contents for Panasonic KX-NCP500

  • Page 1

    Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-NCP500/KX-NCP1000: PBMPR Software File Version 7.0000 or later KX-TDE100/KX-TDE200: PMMPR Software File Version 7.0000 or later...

  • Page 2

    About this Feature Guide This Feature Guide is designed to serve as an overall feature reference for the Panasonic Pure IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.

  • Page 3: Safety Notices

    Introduction PT Programming Manual Provides step-by-step instructions for performing system programming using a PT. User Manual Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles. Safety Notices Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property.

  • Page 4

    KX-TDE600GR are in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.ptc.panasonic.eu...

  • Page 5

    • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the Maintenance Console’s Information...

  • Page 6: List Of Abbreviations

    List of Abbreviations List of Abbreviations COLR Connected Line Identification Restriction CONP Automated Attendant Connected Name Identification Presentation CONR Automatic Call Distribution Connected Name Identification Restriction Automatic Number Identification Class of Service Advice of Charge Calling Party Control Analogue Proprietary Telephone Cell Station Automatic Route Selection Call Transfer—by ISDN...

  • Page 7

    List of Abbreviations Off Premise Extension Call Forwarding Primary Directory Number G-CO Group-CO Personal Identification Number PING Packet Internet Groper P-MP Incoming Call Distribution Point-to-multipoint ICMP Internet Control Message Protocol Point-to-Point IP-PT IP Proprietary Telephone Primary Rate Interface IRNA Intercept Routing—No Answer Portable Station ISDN Integrated Services Digital Network...

  • Page 8

    List of Abbreviations Trunk Group TRS/Barring Toll Restriction/Call Barring Uniform Call Distribution Voice Mail VoIP Voice over Internet Protocol Virtual Private Network Voice Processing System EXtra Device Port Feature Guide...

  • Page 9: Table Of Contents

    Table of Contents Table of Contents 1 Call Handling Features ................15 Incoming Call Features ....................16 1.1.1 Incoming Trunk Call Features ..................16 1.1.1.1 Incoming Trunk Call Features—SUMMARY ...............16 1.1.1.2 Direct In Line (DIL) ......................20 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ............22 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...........25 1.1.1.5...

  • Page 10: Table Of Contents

    Table of Contents 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ..........................100 1.5.4.9 Special Carrier Access Code ..................102 1.5.5 Seizing a Line Features ....................103 1.5.5.1 Seizing a Line Features—SUMMARY ...............103 1.5.5.2 Line Preference—Outgoing ..................104 1.5.5.3 Trunk Access ......................105 Memory Dialling Features ....................107...

  • Page 11: Table Of Contents

    Table of Contents 1.13.2 Call Park ........................179 1.13.3 Call Splitting .........................181 1.13.4 Music on Hold .......................182 1.14 Conference Features ....................185 1.14.1 Conference Features ....................185 1.14.1.1 Conference Features—SUMMARY ................185 1.14.1.2 Conference ........................186 1.14.1.3 Privacy Release ......................188 1.15 Conference Group Call Features .................189 1.15.1 Conference Group Call ....................189 1.16...

  • Page 12: Table Of Contents

    Table of Contents 1.24.3 Voice Mail DPT (Digital) Integration ................289 1.25 Portable Station (PS) Features ..................296 1.25.1 Portable Station (PS) Connection ................296 1.25.2 PS Ring Group ......................298 1.25.3 PS Directory .........................302 1.25.4 PS Feature Buttons ......................303 1.25.5 Wireless XDP Parallel Mode ..................304 1.25.6 Virtual PS ........................307 1.26...

  • Page 13: Table Of Contents

    Tones/Ring Tones ......................473 3.2.1 Tones/Ring Tones ......................473 Supported Management Information Base (MIB) Table ..........475 Revision History ......................480 3.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx .......480 3.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx .......481 3.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx .......482 3.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx .......483...

  • Page 14

    Table of Contents 3.4.15 KX-TDE600 PGMPR Software File Version 5.0xxx .............494 3.4.16 KX-TDE600 PGMPR Software File Version 6.0xxx .............495 3.4.17 KX-TDE600 PGMPR Software File Version 7.xxxx ............496 Index......................497 Feature Guide...

  • Page 15: Call Handling Features

    Section 1 Call Handling Features Feature Guide...

  • Page 16: Incoming Call Features

    1.1.1 Incoming Trunk Call Features 1.1 Incoming Call Features 1.1.1 Incoming Trunk Call Features 1.1.1.1 Incoming Trunk Call Features—SUMMARY Description Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution methods. Available Networking Type for Each Card Type Each trunk port of an optional trunk card or the MPR card can be assigned a networking type: Public, Private, or VPN (Virtual Private Network).

  • Page 17

    1.1.1 Incoming Trunk Call Features Networking Type Channel/ Card Type Protocol Type Public (DIL/DID/ Virtual Private Private (TIE) DDI/MSN) Network (VPN) BRI/PRI ü* ü Extension QSIG-Master ü* QSIG-Slave ü* ü*: Enable (default); ü: Enable ® 1.30.1 TIE Line Service ® 1.30.3 ISDN Virtual Private Network (ISDN-VPN) Distribution Method One of the following methods can be assigned to each trunk port: Method...

  • Page 18

    1.1.1 Incoming Trunk Call Features Feature Trunk Card Channel Type Type DID/DDI LCOT ü* GCOT ü* ü ü* TIE (E & M) ü* ü ü ü* E & M-C ü* ü E & M-P ü* ü E & M — ü* ü...

  • Page 19

    1.1.1 Incoming Trunk Call Features Feature Description & Reference Intercept Routing No Answer (IRNA) If a called party does not answer a call within a preprogrammed time period (Intercept time), it is redirected to the preprogrammed destination. ® 1.1.1.6 Intercept Routing Busy/DND If a called party is busy or in DND mode, the call is redirected to the preprogrammed destination.

  • Page 20: Direct In Line (dil)

    1.1.1 Incoming Trunk Call Features 1.1.1.2 Direct In Line (DIL) Description Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night). [Method Flowchart] A trunk call is received. Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?

  • Page 21

    1.1.1 Incoming Trunk Call Features Note Tenant number and VM trunk group number can also be assigned in the DIL table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding trunk. VM trunk group number is used in Voice Mail DPT (Digital) Integration. Explanation: If a trunk call is received from trunk 01;...

  • Page 22: Direct Inward Dialling (did)/direct Dialling In (ddi)

    1.1.1 Incoming Trunk Call Features 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) Description Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/night). Incoming calls with DID/DDI numbers that match extension numbers at this PBX will be sent to the corresponding extension.

  • Page 23

    1.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 0001 123-4567 John Enable Disable White 0002 123-2468 Enable Disable Smith 0003 123-456 Enable Disable company ® 12.3 [10-3] DDI / DID Table— DDI / DID Number ® [451] DID Number ®...

  • Page 24

    1.1.1 Incoming Trunk Call Features Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several entries in the table, the call is directed to the destination of the first matching entry.

  • Page 25: Multiple Subscriber Number (msn) Ringing Service

    1.1.1 Incoming Trunk Call Features 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Description Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night).

  • Page 26

    1.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 123- Enable Disable 4567 Company 123- Enable Disable 2468 Company Note Tenant number and VM trunk group number can also be assigned in the MSN table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding MSN. VM trunk group number is used in Voice Mail DPT (Digital) Integration.

  • Page 27

    1.1.1 Incoming Trunk Call Features 12.6 [10-4] MSN Table PT Programming Manual References [421] BRI DIL/DDI/MSN Selection [426] BRI Configuration Feature Guide References 1.1.1.5 Calling Line Identification (CLI) Distribution 2.2.3 Tenant Service 2.2.4 Time Service 3.1 Capacity of System Resources Feature Guide...

  • Page 28: Calling Line Identification (cli) Distribution

    1.1.1 Incoming Trunk Call Features 1.1.1.5 Calling Line Identification (CLI) Distribution Description Directs an incoming trunk call to a preprogrammed destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table that is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.

  • Page 29

    1.1.1 Incoming Trunk Call Features Conditions • Automatic Caller ID Number Modification The Caller ID number is used after modification by the Automatic Caller ID Number Modification. (® 1.18.1 Caller ID) PC Programming Manual References 12.2 [10-2] DIL Table & Port Settings—CLI for DIL— CLI Ring for DIL—Day, Lunch, Break, Night 12.3 [10-3] DDI / DID Table—...

  • Page 30: Intercept Routing

    1.1.1 Incoming Trunk Call Features 1.1.1.6 Intercept Routing Description Provides automatic redirection of incoming trunk and intercom calls. There are three types of Intercept Routing as follows: Feature Description Intercept Routing—No Answer If a called party does not answer a call within a preprogrammed time (IRNA) period (IRNA Timer), the call is redirected to the preprogrammed destination.

  • Page 31

    1.1.1 Incoming Trunk Call Features When the original destination is: The Available Intercept Destination is: • The ICD Group Overflow destination assigned to the ICD Group group. (® 1.2.2.6 Overflow Feature) ® 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer— Time out &...

  • Page 32

    1.1.1 Incoming Trunk Call Features Programming Example "600" is an example of a <Forward Destination of Virtual PS> Floating Extension No. for the External Pager Ext. No. of the Virtual PS FWD Destination 2001 <Intercept Destination of Virtual PS> Intercept Destination Ext.

  • Page 33

    1.1.1 Incoming Trunk Call Features This feature is also available when a call is forwarded by FWD—No Answer under the following conditions: – The forwarding destination is in a private network and is busy or does not answer. – The forwarding destination is in a public network and does not answer. However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public network that is busy.

  • Page 34

    1.1.1 Incoming Trunk Call Features 6.10 [4-2-1] Portable Station—Extension Settings →Intercept Destination →Intercept No Answer Time 7.3 [5-3-1] Voice Message—DISA System—Option 1— DISA Intercept—Intercept when all DISA ports are busy 12.7 [10-5] Miscellaneous → Intercept—Intercept Routing - DND (Destination sets DND.) →...

  • Page 35: Intercept Routing—no Destination

    1.1.1 Incoming Trunk Call Features 1.1.1.7 Intercept Routing—No Destination Description Provides automatic redirection of incoming trunk calls that do not have a destination assigned. The intercept destination is an operator (tenant/PBX). Conditions • Intercept Routing—No Destination on/off The Intercept Routing—No Destination feature can be enabled or disabled through system programming. If disabled, a reorder tone will be sent to the caller.

  • Page 36: Internal Call Features

    1.1.2 Internal Call Features 1.1.2 Internal Call Features 1.1.2.1 Internal Call Features—SUMMARY Description The following types of internal calls are available: Feature Description & Reference Intercom Call A call from one extension to another. ® 1.5.3 Intercom Call Doorphone Call When a call from a doorphone reaches its destination, the recipient can talk to the visitor.

  • Page 37

    1.1.2 Internal Call Features PT Programming Manual References [720] Doorphone Call Destination Feature Guide...

  • Page 38: Internal Call Block

    1.1.2 Internal Call Features 1.1.2.2 Internal Call Block Description Internal calls can be restricted on a COS basis. This is done by specifying which COS destinations are blocked for each COS. [Programming Example] Called Party Caller COS 1 COS 2 COS 3 COS 1 COS 2...

  • Page 39

    1.1.2 Internal Call Features PC Programming Manual References 4.14 [2-7-3] Class of Service—Internal Call Block— COS Number of the Extension Which Receive the Call from Other Extension 1–64 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Main— 6.1 [4-1-1] Wired Extension—Extension Settings—Main— 6.10 [4-2-1] Portable Station—Extension Settings—Main—...

  • Page 40: Incoming Call Indication Features

    1.1.3 Incoming Call Indication Features 1.1.3 Incoming Call Indication Features 1.1.3.1 Incoming Call Indication Features—SUMMARY Description Incoming calls are indicated by various methods as follows: Type Feature Description & Reference Ring Tone Ring Tone Pattern A telephone rings when receiving a call. The ring Selection tone patterns can be changed for each incoming call type.

  • Page 41: Ring Tone Pattern Selection

    1.1.3 Incoming Call Indication Features 1.1.3.2 Ring Tone Pattern Selection Description It is possible to select the type of ring tone pattern that arrives at an extension for each type of incoming call, etc. [Ring Tone Patterns] 1 280 ms* Single Double Triple...

  • Page 42

    1.1.3 Incoming Call Indication Features PC Programming Manual References 4.15 [2-8-1] Ring Tone Patterns—Call from CO— Ring Tone Pattern Plan 1–8 4.16 [2-8-2] Ring Tone Patterns—Call from Doorphone— Ring Tone Pattern Plan 1–8 4.17 [2-8-3] Ring Tone Patterns—Call from Others— Extension—Ring Tone Pattern Plan 1–8 4.18 [2-9] System Options—Option 1—...

  • Page 43: Call Waiting

    1.1.3 Incoming Call Indication Features 1.1.3.3 Call Waiting Description Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold. This feature is also known as Busy Station Signalling (BSS).

  • Page 44

    1.1.3 Incoming Call Indication Features Note that the received caller information will not be displayed on telephones or wireless phones connected to SLT ports. PC Programming Manual References 3.29 [1-1] Slot—Card Property - LCO type— Caller ID—Caller ID Signalling 4.9 [2-6-1] Numbering Plan—Main—Features →...

  • Page 45: Receiving Group Features

    1.2.1 Idle Extension Hunting 1.2 Receiving Group Features 1.2.1 Idle Extension Hunting Description If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming. Idle extensions are automatically searched according to a preprogrammed hunting type.

  • Page 46

    1.2.1 Idle Extension Hunting Destination Availability VM Group (DTMF/DPT) ü External Pager (TAFAS) ü DISA ü Analogue/ISDN Remote Maintenance ü Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü Other PBX Extension (TIE with no PBX Code) ü...

  • Page 47: Incoming Call Distribution Group Features

    1.2.2 Incoming Call Distribution Group Features 1.2.2 Incoming Call Distribution Group Features 1.2.2.1 Incoming Call Distribution Group Features—SUMMARY Description An incoming call distribution group is a group of extensions programmed through system programming. ® 5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List ®...

  • Page 48

    1.2.2 Incoming Call Distribution Group Features Calls arriving at incoming call distribution group 1. Overflow Feature a) Sends a busy tone (Busy on Busy), or b) Redirects to the overflow destination. Queuing Feature Five calls are waiting in a queue. Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow...

  • Page 49

    1.2.2 Incoming Call Distribution Group Features A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line. Incoming Call Distribution Group Controlling Feature Feature Description &...

  • Page 50

    1.2.2 Incoming Call Distribution Group Features The FWD feature can be assigned on an incoming call distribution group basis. • COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS.

  • Page 51: Group Call Distribution

    1.2.2 Incoming Call Distribution Group Features 1.2.2.2 Group Call Distribution Description Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls. When incoming calls exceed the number of available extensions, calls enter a queue (®...

  • Page 52

    1.2.2 Incoming Call Distribution Group Features When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature: • Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

  • Page 53

    1.2.2 Incoming Call Distribution Group Features Note In method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.

  • Page 54

    1.2.2 Incoming Call Distribution Group Features → Options—Longest Idle Distribution (Activation Key Required) PT Programming Manual References [621] Incoming Call Distribution Group Delayed Ringing [624] Incoming Call Distribution Group Distribution Method [632] Maximum Number of Agents Feature Guide...

  • Page 55: Outside Destinations In Incoming Call Distribution Group

    1.2.2 Incoming Call Distribution Group Features 1.2.2.3 Outside Destinations in Incoming Call Distribution Group Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group, using the following method: A virtual PS is registered as a member of the ICD Group. Then, the telephone number of the outside destination is specified as the FWD—All Calls destination.

  • Page 56

    1.2.2 Incoming Call Distribution Group Features – FWD to trunk is allowed through COS programming for the virtual PSs. • Up to 4 virtual PSs can be assigned to a single ICD Group. If more than 4 are assigned, the 4 virtual PSs with the lowest member numbers are available.

  • Page 57: Queuing Feature

    1.2.2 Incoming Call Distribution Group Features 1.2.2.4 Queuing Feature Description When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night) (®...

  • Page 58

    30 the overflow We are sorry to Thank you for seconds. destination. keep you holding. calling Panasonic. The department The department you is still busy. We are calling is busy. are transferring Please hold the line. you to the We will answer your operator.

  • Page 59

    1.2.2 Incoming Call Distribution Group Features →Overflow Queuing Busy →Overflow No Answer →Queuing Time Table →Miscellaneous— Extension No Answer Redirection Time →Miscellaneous— Maximum No. of Busy Extension 5.19 [3-7-1] VM(DPT) Group—System Settings— Call Waiting on VM Group 5.22 [3-8-1] VM(DTMF) Group—System Settings— Others—Call Waiting on VM Group 6.5 [4-1-4] Wired Extension—Flexible Button →...

  • Page 60: Vip Call

    1.2.2 Incoming Call Distribution Group Features 1.2.2.5 VIP Call Description It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. Each incoming call distribution group can enable or disable the VIP Call mode.

  • Page 61: Overflow Feature

    1.2.2 Incoming Call Distribution Group Features 1.2.2.6 Overflow Feature Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy Intercept Routing—Overflow in an Incoming Call Distribution Group...

  • Page 62

    1.2.2 Incoming Call Distribution Group Features Destination Availability Other PBX Extension (TIE with PBX Code) ü Busy on Busy The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming Call Distribution Group feature is not assigned in one of the following conditions: There is no space in the Waiting queue.

  • Page 63

    1.2.2 Incoming Call Distribution Group Features Feature Guide References 1.2.2.4 Queuing Feature Feature Guide...

  • Page 64: Log-in/log-out

    1.2.2 Incoming Call Distribution Group Features 1.2.2.7 Log-in/Log-out Description Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.

  • Page 65

    1.2.2 Incoming Call Distribution Group Features Light Pattern Parameter Usage Red on (All) Used to log in to or out of all After Log-out After Log-in incoming call distribution Operation Operation groups to which the extension user belongs. • If an ICD Group button is assigned, it also shows the log-in/log-out status of the corresponding group. The light pattern is the same as the Log-in/Log-out button that includes the group number.

  • Page 66

    1.2.2 Incoming Call Distribution Group Features → No. of Unanswered Calls for Automatic Log-out → Last Extension Log-out 5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List— Wrap-up Timer 5.16 [3-5-3] Incoming Call Distribution Group—Miscellaneous— Options—Wrap-up Timer based on 6.1 [4-1-1] Wired Extension—Extension Settings—Option 8— Wrap-up Timer 6.5 [4-1-4] Wired Extension—Flexible Button →...

  • Page 67: Supervisory Feature

    1.2.2 Incoming Call Distribution Group Features 1.2.2.8 Supervisory Feature Description An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a 6-line display PT. Feature Description Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call distribution group with the display.

  • Page 68

    1.2.2 Incoming Call Distribution Group Features One supervisor extension can be assigned for each incoming call distribution group, but it need not belong to the group. One extension can be the supervisor extension of more than one incoming call distribution group. •...

  • Page 69: Call Forwarding (fwd)/do Not Disturb (dnd) Features

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY Description When an extension user cannot answer calls (e.g., he is busy, or not at his desk), it is possible to forward or refuse calls using the following features: Call Forwarding (FWD) Do Not Disturb (DND)

  • Page 70: Call Forwarding (fwd)

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.2 Call Forwarding (FWD) Description Extensions and incoming call distribution groups can forward their calls to preset destinations. There are several different types of forwarding, and the circumstances under which the calls are forwarded for each type differ as follows: Type Circumstance...

  • Page 71

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) [Available Destinations] Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Wired Extension (PT/SLT/SIP Extension/ISDN ü Only available when FWD to Extension/T1-OPX) extension is allowed through COS programming. ü Incoming Call Distribution Group ü...

  • Page 72

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) The duration of a trunk call can be restricted by a system timer. Trunk call duration is assigned separately for calls between an extension user and an outside party, and calls between two outside parties. If the timer expires, the line will be disconnected.

  • Page 73

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) [All Calls and Busy] • If the forward destination is not available to answer a call, this feature is cancelled and the original destination will ring for the following type of call: – Doorphone call –...

  • Page 74

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) User Manual References 1.6.1 Forwarding Calls Feature Guide...

  • Page 75: Do Not Disturb (dnd)

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.3 Do Not Disturb (DND) Description An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension, but will arrive at another extension using the Idle Extension Hunting feature (® 1.2.1 Idle Extension Hunting) or the Intercept Routing—Busy/DND feature (®...

  • Page 76

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) Feature Guide...

  • Page 77: Fwd/dnd Button, Group Fwd Button

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.4 FWD/DND Button, Group FWD Button Description The FWD/DND fixed button, or a customised flexible button, can display the FWD/DND setting status of the extension. Using this button, the FWD status and DND status of the extension can be temporarily set or cancelled without clearing FWD destination settings.

  • Page 78

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) The FWD/DND status for trunk calls to that extension can be switched temporarily without clearing the FWD destination. During setting, the LED of the button shows the current trunk call FWD/DND status. The forwarding type and destination for trunk calls can also be set.

  • Page 79

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) → Extension Number (for Group Fwd (Both)) → Extension Number (for Group Fwd (External)) → Extension Number (for Group Fwd (Internal)) 6.10 [4-2-1] Portable Station—Extension Settings—FWD / DND Reference 6.13 [4-2-3] Portable Station—Flexible Button →...

  • Page 80: Answering Features

    1.4.1 Answering Features 1.4 Answering Features 1.4.1 Answering Features 1.4.1.1 Answering Features—SUMMARY Description An extension user can answer incoming calls by the following methods: Destination Feature Description & Reference At the own Line A user can select the line seized when going off-hook. extension (PT Preference ®...

  • Page 81: Line Preference—incoming

    1.4.1 Answering Features 1.4.1.2 Line Preference—Incoming Description A PT user can select the method used to answer incoming calls from the following three line preferences: Each of these line preferences can be assigned on each extension through personal programming (Preferred Line Assignment—Incoming).

  • Page 82: Call Pickup

    1.4.1 Answering Features 1.4.1.3 Call Pickup Description An extension user can answer a call ringing at any other extension. The following types are available: Type Picking up Call Type Directed A specified extension’s call. Group A call within a specified call pickup group. Call Pickup Deny: Preventing other extensions from picking up calls ringing at your extension is also possible.

  • Page 83

    1.4.1 Answering Features [Directed Call Pickup] • A user can also pick up a call to a specified extension by pressing the corresponding DSS button. This feature is only available when (1) the user’s extension is allowed to use this feature through COS programming, (2) DSS buttons for extensions or incoming call distribution (ICD) groups have this feature enabled through system programming, and (3) the light pattern of DSS buttons for incoming calls to extensions or ICD groups is set to "On or Flash"...

  • Page 84

    1.4.1 Answering Features Feature Guide References 2.2.1 Class of Service (COS) 3.1 Capacity of System Resources User Manual References 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Feature Guide...

  • Page 85: Hands-free Answerback

    1.4.1 Answering Features 1.4.1.4 Hands-free Answerback Description A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while in Hands-free Answerback mode, a hands-free conversation is established using one of the following methods: Type Answering Method Intercom Call...

  • Page 86

    1.4.1 Answering Features →Option 4— Transfer—Automatic Answer for Transferred Call 6.1 [4-1-1] Wired Extension—Extension Settings →Option 5— Automatic Answer for CO Call →Option 6— Forced Automatic Answer Feature Guide References 1.5.3 Intercom Call 2.2.1 Class of Service (COS) User Manual References 1.3.2 Answering Hands-free (Hands-free Answerback) Feature Guide...

  • Page 87: Making Call Features

    1.5.1 Predialling 1.5 Making Call Features 1.5.1 Predialling Description A display PT user can check and correct the entered number before it is dialled, while on-hook. The call will be initiated after going off-hook. Conditions • Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL/STORE button.

  • Page 88: Automatic Extension Release

    1.5.2 Automatic Extension Release 1.5.2 Automatic Extension Release Description After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone. This operation applies to intercom calls only. This feature is also known as Automatic Station Release.

  • Page 89: Intercom Call

    1.5.3 Intercom Call 1.5.3 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers and names are assigned to all extensions. The assigned number and name are shown on display PTs during intercom calls. •...

  • Page 90

    1.5.3 Intercom Call PT Programming Manual References [003] Extension Number [004] Extension Name Feature Guide References 1.20.2 Flexible Buttons User Manual References 1.2.1 Basic Calling 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.13.2 Using the Directories 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 91: Trunk Call Features

    1.5.4 Trunk Call Features 1.5.4 Trunk Call Features 1.5.4.1 Trunk Call Features—SUMMARY Description An extension user can use the following features when making a trunk call: Feature Description & Reference Emergency Call A user can dial the preprogrammed emergency numbers regardless of the restrictions imposed on the extension.

  • Page 92: Emergency Call

    1.5.4 Trunk Call Features 1.5.4.2 Emergency Call Description An extension user can dial the preprogrammed emergency numbers after seizing a trunk regardless of the restrictions imposed on the extension. Conditions • A specified number of emergency numbers can be stored (some may have default values). •...

  • Page 93: Account Code Entry

    1.5.4 Trunk Call Features 1.5.4.3 Account Code Entry Description An account code is used to identify outgoing trunk calls for accounting and billing purposes. The account code is appended to the SMDR call record. If, for example, a firm uses an account code for each client, the firm can determine what calls were made for the client, and can submit a bill to the client according to the client’s account code on the SMDR call record.

  • Page 94

    1.5.4 Trunk Call Features User Manual References 1.2.1 Basic Calling Feature Guide...

  • Page 95: Dial Type Selection

    1.5.4 Trunk Call Features 1.5.4.4 Dial Type Selection Description The dialling mode (rotary or tone) can be selected for each analogue trunk through system programming regardless of the originating extension (under contract with the telephone company). There are the following modes: Mode Description DTMF (Dual Tone...

  • Page 96

    1.5.4 Trunk Call Features PT Programming Manual References [410] LCOT Dialling Mode [411] LCOT Pulse Rate [412] LCOT DTMF Minimum Duration Feature Guide...

  • Page 97: Reverse Circuit

    1.5.4 Trunk Call Features 1.5.4.5 Reverse Circuit Description A circuit in the PBX can detect the reverse signal from the telephone company when an extension user tries to make a trunk call. This detects the start (a called party goes off-hook) and end (the called party goes on-hook) of an outgoing trunk call.

  • Page 98: Trunk Busy Out

    1.5.4 Trunk Call Features 1.5.4.6 Trunk Busy Out Description The PBX can monitor the loop current sent through analogue trunks, preventing users from seizing trunks where a loop current is not detected. When loop currents are not detected, trunks are set to Busy Out status, and become unable to make or receive calls.

  • Page 99: Pause Insertion

    1.5.4 Trunk Call Features 1.5.4.7 Pause Insertion Description Pressing a PAUSE button inserts a preprogrammed Pause time between digits of a user-dialled number before the number is dialled out, allowing certain numbers separated with a pause to be used to access certain features (e.g., access codes, seizing idles lines, etc.).

  • Page 100

    1.5.4 Trunk Call Features 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing PBX (host PBX) by connecting the extension ports of the host PBX to the trunk ports of this PBX (behind PBX). A Host PBX Access code is required for the behind PBX to access the telephone company (e.g., to make outside calls) through the host PBX.

  • Page 101

    1.5.4 Trunk Call Features TRS/Barring checks only the dialled telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX. (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) • A pause is not automatically inserted between the user-dialled access code and the subsequent digits when the ARS mode is enabled.

  • Page 102: Special Carrier Access Code

    1.5.4 Trunk Call Features 1.5.4.9 Special Carrier Access Code Description If the PBX has access to multiple telephone companies, a Special Carrier Access code assigned through system programming is required every time a trunk call is made without using ARS. A preprogrammed Pause time will be automatically inserted between the user-dialled Special Carrier Access code and the subsequent digits.

  • Page 103: Seizing A Line Features

    1.5.5 Seizing a Line Features 1.5.5 Seizing a Line Features 1.5.5.1 Seizing a Line Features—SUMMARY Description An extension user can select the line seized for making calls by the following methods: Feature Description & Reference Line Preference—Outgoing A user can select the line to be seized when going off-hook. ®...

  • Page 104: Line Preference—outgoing

    1.5.5 Seizing a Line Features 1.5.5.2 Line Preference—Outgoing Description Through personal programming (Preferred Line Assignment-Outgoing), PT users can select the outgoing line they prefer to originate calls on when going off-hook, from the following line preferences: Line Preference Description ICM/PDN When an extension user goes off-hook, an extension line is selected automatically.

  • Page 105: Trunk Access

    1.5.5 Seizing a Line Features 1.5.5.3 Trunk Access Description The following methods can be used to access a trunk: Method Description Accessing method Idle Line Access (Local Selects an idle trunk Dial the Idle Line Access number, or Access) automatically from the assigned press a L-CO button.

  • Page 106

    1.5.5 Seizing a Line Features PC Programming Manual References 3.24 [1-1] Slot—Port Property - Extension Port— Connection 3.30 [1-1] Slot—Port Property - LCO Port— Connection 3.33 [1-1] Slot—Port Property - BRI Port— Connection 3.35 [1-1] Slot—Port Property - PRI Port— Connection 3.38 [1-1] Slot—Port Property - T1 Port—...

  • Page 107: Memory Dialling Features

    1.6.1 Memory Dialling Features 1.6 Memory Dialling Features 1.6.1 Memory Dialling Features 1.6.1.1 Memory Dialling Features—SUMMARY Description An extension user can store frequently dialled numbers in the PBX extension data and/or the PBX system data. A stored number is dialled automatically with a simple operation. Features Feature Storing Method &...

  • Page 108

    1.6.1 Memory Dialling Features Feature Storing Method & Reference Incoming Call Log Incoming call information is automatically stored. ® 1.18.2 Incoming Call Log Valid Input Display while Input Description Entering 0–9/ /# 0–9/ /# Store the digits and #. PAUSE (Pause) Store a pause by pressing the PAUSE button.

  • Page 109: One-touch Dialling

    1.6.1 Memory Dialling Features 1.6.1.2 One-touch Dialling Description A PT user can access a person or feature by pressing a single button. This is activated by storing the number (e.g., extension number, telephone number, or feature number) in a One-touch Dialling button. Conditions •...

  • Page 110: Kx-t7710 One-touch Dialling

    1.6.1 Memory Dialling Features 1.6.1.3 KX-T7710 One-touch Dialling Description The Message button and One-touch buttons on all KX-T7710 telephones connected to the PBX can be customised at once through system programming. The same extension number, telephone number, or feature number will be assigned to the same buttons on each KX-T7710, useful for hotel room extensions or similar applications.

  • Page 111: Last Number Redial

    1.6.1 Memory Dialling Features 1.6.1.4 Last Number Redial Description Every extension automatically saves recently dialled external telephone numbers and extension numbers to allow the same number to be dialled again easily. Through system programming, the outgoing call log can be set to log dialled extension numbers.

  • Page 112

    1.6.1 Memory Dialling Features PC Programming Manual References 4.5 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone → Automatic Redial—Repeat Counter → Automatic Redial—Repeat Interval → Automatic Redial—Redial Call Ring Duration → Automatic Redial—Analogue CO Mute / Busy Detection Timer 4.9 [2-6-1] Numbering Plan—Main—Features—...

  • Page 113: Speed Dialling—personal/system

    1.6.1 Memory Dialling Features 1.6.1.5 Speed Dialling—Personal/System Description An extension user can make calls using abbreviated dialling for frequently dialled numbers which are stored in the PBX extension data, or the PBX system data. Personal Speed Dialling is also known as Station Speed Dialling. Depending on system programming, the System Speed Dial items displayed on a display PT can be limited to items related to the extension’s tenant.

  • Page 114

    1.6.1 Memory Dialling Features PC Programming Manual References 4.9 [2-6-1] Numbering Plan—Main—Features → System Speed Dialling / Personal Speed Dialling → Personal Speed Dialling - Programming 4.12 [2-7-1] Class of Service—COS Settings—TRS— TRS Level for System Speed Dialling 6.4 [4-1-3] Wired Extension—Speed Dial 8.1 [6-1] System Speed Dial 8.6 [6-6] Tenant—...

  • Page 115: Quick Dialling

    1.6.1 Memory Dialling Features 1.6.1.6 Quick Dialling Description An extension user can access an extension or feature by simply dialling a 1-8 digit Quick Dialling number. Conditions • Quick Dialling is convenient in cases such as the following: – Room service calls in a hotel –...

  • Page 116: Hot Line

    1.6.1 Memory Dialling Features 1.6.1.7 Hot Line Description An extension user can set his extension to automatically dial a preprogrammed telephone or extension number whenever he goes off-hook. This feature is also known as Pickup Dialling. If the Hot Line feature is set, a dial tone is generated for a specified Waiting time assigned through system programming when the user goes off-hook.

  • Page 117: Primary Directory Number (pdn)/secondary Directory Number (sdn Features

    1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 1.7 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Description Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are ideal for use between bosses and secretaries.

  • Page 118

    1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Green on The extension is on a call using the PDN The extension is on a call using the SDN button. button. Slow green A call is on hold using the PDN button.

  • Page 119

    1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 111-1111 Arrives at Ext. 101 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)

  • Page 120

    1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 333-3333 Arrives at Ext. 102 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)

  • Page 121

    1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension • If none of an extension’s PDN buttons are idle, DSS buttons of other extensions registered to the PDN extension will turn on red. • Ring Tone Pattern Through system programming, each extension can set ring tone patterns for PDN buttons. Ring tone patterns can be assigned separately for each SDN button.

  • Page 122

    1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 6.10 [4-2-1] Portable Station—Extension Settings—Option 9— PDN Delayed Ringing 6.13 [4-2-3] Portable Station—Flexible Button → Type → Parameter Selection (for SDN) → Extension Number (for SDN) 6.17 [4-3] DSS Console → Type →...

  • Page 123: Busy Line/busy Party Features

    1.8.1 Automatic Callback Busy (Camp-on) 1.8 Busy Line/Busy Party Features 1.8.1 Automatic Callback Busy (Camp-on) Description If the destination or line is busy when a call is made, an extension user can set the Automatic Callback Busy feature. The PBX will monitor the status of the destination or trunk and, when it becomes available, will send a callback ringing to the calling extension to inform the user.

  • Page 124: Executive Busy Override

    1.8.2 Executive Busy Override 1.8.2 Executive Busy Override Description Allows an extension user to interrupt an existing call to establish a three-party conference call. Executive Busy Override Deny: It is possible for extension users to prevent their calls from being intercepted by another extension user. One-touch Executive Busy Override Extension users can perform Executive Busy Override by simply pushing the S-CO button of a call in progress without entering a feature number.

  • Page 125

    1.8.2 Executive Busy Override Feature Guide References 2.2.1 Class of Service (COS) User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) Feature Guide...

  • Page 126: Call Monitor

    1.8.3 Call Monitor 1.8.3 Call Monitor Description Allows an extension user to listen to a busy extension user’s existing conversation. The user can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party conference call is available.

  • Page 127

    1.8.3 Call Monitor User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer Feature Guide...

  • Page 128: Caller Information Before Executive Busy Override Or Call Monitor

    1.8.4 Caller Information before Executive Busy Override or Call Monitor 1.8.4 Caller Information before Executive Busy Override or Call Monitor Description A PT/PS user, such as a boss, can confirm the caller information of a call to another extension using a DSS button before performing Executive Busy Override or Call Monitor.

  • Page 129: Second Call Notification To Busy Extension

    1.8.5 Second Call Notification to Busy Extension 1.8.5 Second Call Notification to Busy Extension 1.8.5.1 Second Call Notification to Busy Extension—SUMMARY Description When attempting to call a busy extension (ringing or having a conversation), an extension user can send a Call Waiting indication to the busy extension (Call Waiting).

  • Page 130

    1.8.5 Second Call Notification to Busy Extension Feature Guide References 1.1.3.3 Call Waiting User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Feature Guide...

  • Page 131: Call Waiting Tone

    1.8.5 Second Call Notification to Busy Extension 1.8.5.2 Call Waiting Tone Description When an extension user attempts to call a busy extension (ringing or having a conversation), the Call Waiting tone can be sent to the called extension to let him know another call is waiting. Conditions •...

  • Page 132: Off-hook Call Announcement (ohca)

    1.8.5 Second Call Notification to Busy Extension 1.8.5.3 Off-hook Call Announcement (OHCA) Description An extension user can talk with a busy extension through the built-in speaker and microphone of the called party’s PT. If the existing call is using a handset, a second conversation is made using the speakerphone and microphone so that the called extension can talk to both parties.

  • Page 133: Whisper Ohca

    1.8.5 Second Call Notification to Busy Extension 1.8.5.4 Whisper OHCA Description An extension user can send a spoken message to a busy extension that will be heard directly by only the called extension user, through the handset, without interrupting the ongoing conversation. The caller cannot hear the ongoing conversation or the called extension user’s reply, unless the called extension user puts the current party on hold and switches to the waiting caller.

  • Page 134: Toll Restriction (trs)/call Barring (barring) Features

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) 1.9 Toll Restriction (TRS)/Call Barring (Barring) Features 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Description TRS/Barring can prohibit an extension user from making certain trunk calls by COS programming. It is applied when the user goes off-hook, a trunk is seized and then a dialled number is sent to the trunk. Each COS is programmed to have a TRS/Barring level for each time mode (day/lunch/break/night).

  • Page 135

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 5 Tables for Levels 2 through 5 Tables for Levels 5 through 6 Level 6 Tables for Levels 2 through 6 Table for Level 6 Level 7 Not Programmable Not Programmable ®...

  • Page 136

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) [Programming Example: COS Settings] Level for Time Mode Level for System Speed COS No. Dialling Lunch Break Night ® 4.12 [2-7-1] Class of Service—COS Settings—TRS— TRS Level—Day, Lunch, Break, Night ® [501] TRS/Barring Level ®...

  • Page 137

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) [Flowchart] An extension user makes a trunk call. Is the call made by System Speed Dialling ? Is TRS/Barring Override by System Speed Dialling enabled? Checks the TRS/Barring Checks the TRS/Barring level for level for System Speed the time mode of the Dialling of the extension's COS.

  • Page 138

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level 4 Level 5 Table for Level 5 Table for Level 5 Level 6 Table for Level 6 Table for Level 6...

  • Page 139

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Long distance numbers for Leading number to deny both cities to be allowed, and Level 4 international and long leading number of cellular distance calls phones Conditions CAUTION The software contained in the TRS/Barring feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 140

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) If ARS is applied to a dialled number, TRS/Barring will check the user-dialled number (not the modified number by ARS). In this case, a Host PBX Access code and/or a Special Carrier Access code will not be checked.

  • Page 141

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Feature Guide References 1.5.5.3 Trunk Access 1.6.1.5 Speed Dialling—Personal/System 1.9.3 Extension Dial Lock 1.10.1 Automatic Route Selection (ARS) 2.2.1 Class of Service (COS) 2.2.4 Time Service 3.1 Capacity of System Resources Feature Guide...

  • Page 142: Budget Management

    1.9.2 Budget Management 1.9.2 Budget Management Description Limits the telephone usage to a preprogrammed budget on an extension basis. If the amount of the call charge reaches the limit, an extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the amount of the call charge.

  • Page 143: Extension Dial Lock

    1.9.3 Extension Dial Lock 1.9.3 Extension Dial Lock Description An extension user can change the TRS/Barring level of the telephone (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) so that other users cannot make inappropriate trunk calls. An extension personal identification number (PIN) is used to unlock the telephone (® 1.28.1 Extension Personal Identification Number (PIN)).

  • Page 144: Dial Tone Transfer

    1.9.4 Dial Tone Transfer 1.9.4 Dial Tone Transfer Description An extension assigned as the manager can change the TRS/Barring level (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) for an extension user temporarily. After that, the extension user can make his call. [Example] An extension user can call a manager to release the restriction on outgoing calls (e.g., international calls).

  • Page 145: Walking Cos

    1.9.5 Walking COS 1.9.5 Walking COS Description A user can enter his extension number and extension personal identification number (PIN) (® 1.28.1 Extension Personal Identification Number (PIN)) at another extension, to make the following types of call using his Class of Service, including TRS level, overriding the other extension’s Class of Service.

  • Page 146

    1.9.5 Walking COS Feature Guide References 1.17.6 Direct Inward System Access (DISA) 2.2.1 Class of Service (COS) User Manual References 1.2.7 Calling without Restrictions 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Feature Guide...

  • Page 147: Verification Code Entry

    1.9.6 Verification Code Entry 1.9.6 Verification Code Entry Description An extension user can enter a verification code when calling from his own or any other extension, to change the TRS/Barring level (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) or to identify the call for accounting and billing purposes.

  • Page 148

    1.9.6 Verification Code Entry ® [122] Verification Code Personal Identification Number (PIN) ® 8.3 [6-3] Verification Code— COS Number ® [123] Verification Code COS Number ® 8.3 [6-3] Verification Code— Itemised Billing Code for ARS ® 8.3 [6-3] Verification Code— Budget Management PC Programming Manual References 4.5 [2-3] Timers &...

  • Page 149: Automatic Route Selection (ars) Features

    1.10.1 Automatic Route Selection (ARS) 1.10 Automatic Route Selection (ARS) Features 1.10.1 Automatic Route Selection (ARS) Description ARS automatically selects the carrier available at the time an outgoing trunk call is made according to preprogrammed settings. The dialled number will be checked and modified to connect the appropriate carrier. [Carrier Selection Procedure Flowchart] The numbers in the flowchart correspond to the [Programming Procedures] on the following pages.

  • Page 150

    1.10.1 Automatic Route Selection (ARS) It is possible to select whether ARS operates when an extension user makes a call using any Idle Line Access method or when an extension user makes a call using any Trunk Access method. (® 1.5.5.3 Trunk Access) ®...

  • Page 151

    The carrier is selected in the entry order (the order in which entries are listed). ® 10.5 [8-4] Routing Plan Priority ® [331–346] ARS Routing Plan Table (1–16) (KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200 only) ® [347] ARS Routing Plan Table (1–48) ARS Leading Number Table...

  • Page 152

    None None 6, 10 ® 10.6 [8-5] Carrier—TRG(Priority) ® 10.6 [8-5] Carrier—TRG 01–TRG 64 (for KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200)/TRG 01–TRG 96 (for KX-TDE600) ® [351] ARS Trunk Group for Carrier Access Modify Command : Assign the commands to modify the dialled number to access the carrier.

  • Page 153

    1.10.1 Automatic Route Selection (ARS) [Programming Example] Carrier Table Carrier Name A telecom B telecom Removed Number of Digits Carrier Access Code 0077 0088 Trunk Group 1, 2, 3 1, 2 Modify Command CH#12 [Example] Dialled number: 0123456789 (Trunk Access no. is ignored.) Modification: 012345 6789 0077 6789 #12...

  • Page 154

    [322] ARS Routing Plan Table Number [325] ARS Exception Number [330] ARS Routing Plan Time Table [331–346] ARS Routing Plan Table (1–16) (KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200 only) [347] ARS Routing Plan Table (1–48) [350] ARS Carrier Name [351] ARS Trunk Group for Carrier Access...

  • Page 155: Conversation Features

    1.11.1 Hands-free Operation 1.11 Conversation Features 1.11.1 Hands-free Operation Description A PT user can talk to another party without lifting the handset. Pressing specific buttons (e.g., REDIAL) automatically activates hands-free mode. Conditions • PTs with the MONITOR Button PTs with the MONITOR button can only dial in hands-free mode and cannot be used for hands-free conversations.

  • Page 156: Off-hook Monitor

    1.11.2 Off-hook Monitor 1.11.2 Off-hook Monitor Description A PT user can let others listen to the user’s conversation through the built-in speaker, during a conversation using the handset. Conditions • Capable Telephones – KX-DT300 series – KX-T7600 series – KX-T7500 series (display PTs only) –...

  • Page 157: Mute

    1.11.3 Mute 1.11.3 Mute Description During a conversation, a PT user can disable the speaker microphone or the handset microphone to consult privately with others while listening to the other party on the phone through the built-in speaker or the handset receiver.

  • Page 158: Headset Operation

    KX-NT307(PSLP1528) Bluetooth Module are used with a ® KX-DT343/KX-DT346 DPT to make and receive calls using analogue trunks, the EECHO or ECHO card is required. Installation Manual References KX-NCP500/KX-NCP1000 3.7.5 ECHO16 Card (KX-TDA0166) KX-TDE100/KX-TDE200 3.7.5 ECHO16 Card (KX-TDA0166) KX-TDE600 3.9.7 EECHO16 Card (KX-TDA6166)

  • Page 159

    1.11.4 Headset Operation Feature Guide References 1.20.2 Flexible Buttons User Manual References 1.3.5 Using the ANSWER/RELEASE Button 1.4.8 Using the Headset (Headset Operation) 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 160: Data Line Security

    1.11.5 Data Line Security 1.11.5 Data Line Security Description Setting Data Line Security at an extension protects communications between the extension and the other party from being interrupted by signals such as Call Waiting, Hold Recall and Executive Busy Override. An extension that is using a connected data device (e.g., a fax machine) can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication.

  • Page 161: Flash/recall/terminate

    1.11.6 Flash/Recall/Terminate 1.11.6 Flash/Recall/Terminate Description The FLASH/RECALL button (Flash/Recall mode or Terminate mode) or Terminate button (Terminate mode) is used when a PT user disconnects the current call and originates another call without hanging up first. It performs the same function as going on-hook and then going off-hook. [Explanation of Each Mode] Flash/Recall Mode: Disconnects the line.

  • Page 162

    1.11.6 Flash/Recall/Terminate Feature Guide References 1.20.2 Flexible Buttons Feature Guide...

  • Page 163: External Feature Access (efa)

    1.11.7 External Feature Access (EFA) 1.11.7 External Feature Access (EFA) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.

  • Page 164

    1.11.7 External Feature Access (EFA) User Manual References 1.10.4 If a Host PBX is Connected Feature Guide...

  • Page 165: Trunk Call Limitation

    1.11.8 Trunk Call Limitation 1.11.8 Trunk Call Limitation Description Trunk calls are limited by the following features: Feature Description Extension-to-Trunk Call If a call between an extension user and an outside party is Duration established, the call duration can be restricted by a system timer selected for each trunk group.

  • Page 166

    1.11.8 Trunk Call Limitation → Extension-CO Duration Time (*60s) 9.5 [7-5] Miscellaneous— Dial Digits Limitation After Answering—Dial Digits PT Programming Manual References [472] Extension-to-Trunk Call Duration [473] Trunk-to-Trunk Call Duration [502] Trunk Call Duration Limitation Feature Guide References 2.2.1 Class of Service (COS) Feature Guide...

  • Page 167: Parallelled Telephone

    1.11.9 Parallelled Telephone 1.11.9 Parallelled Telephone Description Multiple telephones can be connected to the same port. This is useful to increase the number of telephones without additional extension cards. The combinations and features of the parallelled telephones are described below. Features Descriptions Connections...

  • Page 168

    1.11.9 Parallelled Telephone Features Descriptions Connections Wireless XDP For this connection, refer to 1.25.5 Wireless XDP APT/DPT/SLT + PS Parallel Mode Parallel Mode. Extn. 101 Extn. 101 Extn. 102 Extn. 102 Conditions [APT + SLT] • If one telephone goes off-hook while the other is on a call, a three-party call is established. If one user goes on-hook, the other user continues the call.

  • Page 169

    When an SLT is connected to the slave DPT in parallel mode, the SLT works as the parallel extension of the master DPT. Installation Manual References KX-NCP500/KX-NCP1000 1.3.3 System Capacity 3.8.2 Parallel Connection of the Extensions 3.8.3 Digital EXtra Device Port (Digital XDP) Connection KX-TDE100/KX-TDE200 1.3.3 System Capacity...

  • Page 170: Calling Party Control (cpc) Signal Detection

    1.11.10 Calling Party Control (CPC) Signal Detection 1.11.10 Calling Party Control (CPC) Signal Detection Description The Calling Party Control (CPC) signal is an on-hook indication (disconnect signal) sent from the analogue trunk when the other party hangs up. To maintain efficient utilisation of trunks, the PBX monitors their state and when CPC signal is detected from a line, disconnects the line and alerts the extension with a reorder tone.

  • Page 171: Transferring Features

    1.12.1 Call Transfer 1.12 Transferring Features 1.12.1 Call Transfer Description An extension user can transfer a call to another extension or an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the destination party. Transfer is completed without an announcement.

  • Page 172

    1.12.1 Call Transfer Transfer Recall for Call Transfer without Announcement If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will be redirected to the Transfer Recall destination assigned to the extension which transferred the call. If the transfer destination has a destination set as Intercept Routing—No Answer, the call will be routed to that destination.

  • Page 173

    1.12.1 Call Transfer Destination Availability DISA Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination.

  • Page 174

    1.12.1 Call Transfer 4.12 [2-7-1] Class of Service—COS Settings—Assistant— Transfer to busy Extension w/o BSS Operation 4.18 [2-9] System Options—Option 4— DSS Key—Automatic Transfer for Extension Call 6.1 [4-1-1] Wired Extension—Extension Settings—Option 1— Transfer Recall Destination 6.10 [4-2-1] Portable Station—Extension Settings—Option 1— Transfer Recall Destination PT Programming Manual References [201] Transfer Recall Time...

  • Page 175: Sip Refer Transfer

    • ISDN extensions and SIP extensions cannot use this feature. • This feature cannot be used when calling through DISA (® 1.17.6 Direct Inward System Access (DISA)). Installation Manual References KX-NCP500/KX-NCP1000 3.4.1 Virtual Cards KX-TDE100/KX-TDE200 3.4.1 Virtual Cards KX-TDE600 3.4.1 Virtual Cards User Manual References 1.4.1 Transferring a Call (Call Transfer)—...

  • Page 176: Holding Features

    1.13.1 Call Hold 1.13 Holding Features 1.13.1 Call Hold Description An extension user can put a call on hold. The following features are available depending on the result. Feature Description Regular Hold Any extension can retrieve a held call. Exclusive Call Hold Only the extension user who held the call can retrieve it.

  • Page 177

    1.13.1 Call Hold Hold Transfer to Hold (to be Retrieved from Transfer to Trunk Extension Another Extension) Flashing the Flashing the hookswitch Flashing the Flashing the hookswitch hookswitch hookswitch Mode 2 Hold Feature No. (Default) Hold Feature No. Trunk Access No. Extension No.

  • Page 178

    1.13.1 Call Hold User Manual References 1.4.2 Holding a Call Feature Guide...

  • Page 179: Call Park

    1.13.2 Call Park 1.13.2 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature; this releases the user from the parked call to perform other operations. The parked call can be retrieved by any extension user.

  • Page 180

    1.13.2 Call Park 6.17 [4-3] DSS Console → Type → Parameter Selection (for Call Park) → Optional Parameter (Ringing Tone Type Number) (for Call Park) Feature Guide References 1.20.2 Flexible Buttons 3.1 Capacity of System Resources User Manual References 1.4.2 Holding a Call Feature Guide...

  • Page 181: Call Splitting

    1.13.3 Call Splitting 1.13.3 Call Splitting Description During a conversation, an extension user can call another extension while putting the original party on Consultation Hold. The extension user can then alternate between the two parties and/or connect the original party with the third party. Conditions •...

  • Page 182: Music On Hold

    1.13.4 Music on Hold 1.13.4 Music on Hold Description Music can be played to a party that has been put on hold. The following audio sources are available: External music source Internal music source Outgoing Message (OGM) Tone Audio sources are assigned to specific BGM numbers according to the table below. One of these BGM numbers, or the tone, can be selected for Music on Hold.

  • Page 183

    Music on OGM for other features Hold. Empty Slot Empty Slot Installation Manual References KX-NCP500/KX-NCP1000 3.10.1 Connection of Peripherals KX-TDE100/KX-TDE200 3.10.1 Connection of Peripherals KX-TDE600 3.12.1 Connection of Peripherals PC Programming Manual References 3.5 [1-1] Slot—OPB3 Card Property →...

  • Page 184

    1.13.4 Music on Hold → MOH—MOH 2 (Music On Hold 2) (KX-TDE series only) PT Programming Manual References [710] Music Source Selection for BGM (for KX-NCP500/KX-NCP1000)/BGM2 (for KX-TDE100/KX-TDE200/ KX-TDE600) [711] Music on Hold Feature Guide References 1.17.5 Outgoing Message (OGM) 2.2.3 Tenant Service...

  • Page 185: Conference Features

    1.14.1 Conference Features 1.14 Conference Features 1.14.1 Conference Features 1.14.1.1 Conference Features—SUMMARY Description A conference call allows a conversation between three or more parties simultaneously. The following features are available to establish a conference call: Feature Description & Reference Conference During a two-party conversation, an extension user can add other parties to establish a conference call with up to eight parties.

  • Page 186: Conference

    For a Conference With Six or More Parties The EECHO or ECHO card is required. Also the echo cancelling function should be enabled through system programming. Installation Manual References KX-NCP500/KX-NCP1000 3.7.5 ECHO16 Card (KX-TDA0166) KX-TDE100/KX-TDE200 3.7.5 ECHO16 Card (KX-TDA0166) Feature Guide...

  • Page 187

    1.14.1 Conference Features KX-TDE600 3.9.7 EECHO16 Card (KX-TDA6166) PC Programming Manual References 4.5 [2-3] Timers & Counters—DISA / Door / Reminder / U. Conf → Unattended Conference—Recall Start Timer → Unattended Conference—Warning Tone Start Timer → Unattended Conference—Disconnect Timer 4.12 [2-7-1] Class of Service—COS Settings—CO & SMDR— Transfer to CO 4.18 [2-9] System Options—Option 2—...

  • Page 188: Privacy Release

    1.14.1 Conference Features 1.14.1.3 Privacy Release Description By default, all conversations which take place on trunks, extension lines and doorphone lines are protected by privacy (Automatic Privacy). Privacy Release allows a PT/PS user to suspend Automatic Privacy for an existing trunk call on the S-CO button in order to establish a three-party call.

  • Page 189: Conference Group Call Features

    1.15.1 Conference Group Call 1.15 Conference Group Call Features 1.15.1 Conference Group Call Description Conference group calling allows you to call a pre-determined group (conference group) of parties simultaneously. Each party that answers the call joins the conference. An extension user can call a conference group of up to 7 parties to establish a conference call, for a maximum of 8 participants.

  • Page 190

    1.15.1 Conference Group Call Button Function TRANSFER Removes the member who joined the conversation last. The member can still listen to the announcement. FLASH/RECALL (Flash/Recall Removes the member who joined the conversation last. The member mode) will be disconnected from the conference group call and hear a reorder tone.

  • Page 191

    1.15.1 Conference Group Call Hands-free Answerback can be enabled for conference group member extensions. By initiating a conference group call with a conference group that includes an extension that has Hands-free Answerback (® 1.4.1.4 Hands-free Answerback) enabled, such as a softphone, the call can be automatically answered and the conference begins with only one participant (the initiator of the conference group call).

  • Page 192

    1.15.1 Conference Group Call Installation Manual References KX-NCP500/KX-NCP1000 3.7.5 ECHO16 Card (KX-TDA0166) KX-TDE100/KX-TDE200 3.7.5 ECHO16 Card (KX-TDA0166) KX-TDE600 3.9.7 EECHO16 Card (KX-TDA6166) PC Programming Manual References 4.5 [2-3] Timers & Counters—Miscellaneous— Conference Group Call—Ring Duration 4.9 [2-6-1] Numbering Plan—Main—Features— Conference Group Call Operation 4.12 [2-7-1] Class of Service—COS Settings—Miscellaneous—...

  • Page 193: Paging Features

    1.16.1 Paging 1.16 Paging Features 1.16.1 Paging Description An extension user can make a voice announcement to many destinations simultaneously. The message is announced over the built-in speakers of PTs and/or external speakers (external pagers) which belong to the paging group. KX-TDE series PBXs can connect to two external pagers. However, KX-NCP series PBXs can connect to one external pager.

  • Page 194

    1.16.1 Paging Conditions • Extensions which cannot be paged are: – – SLTs – Ringing or busy PTs – PTs in Paging Deny mode – PTs in Paging DND mode – IP-PTs connected to a V-IPEXT card, that are assigned to extension user group 31 (default) These extensions cannot be paged but can answer the page.

  • Page 195

    1.16.1 Paging 1.7.2 Answering/Denying a Paging Announcement Feature Guide...

  • Page 196: Optional Device Features

    1.17.2 Door Open) • A doorphone number can be referenced for each doorphone port. Installation Manual References KX-NCP500/KX-NCP1000 3.7.1 OPB3 Card (KX-NCP1190) 3.7.2 DPH4 Card (KX-TDA0161) 3.7.3 DPH2 Card (KX-TDA0162) 3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays KX-TDE100/KX-TDE200 3.7.1 OPB3 Card (KX-TDA0190)

  • Page 197

    1.17.1 Doorphone Call PC Programming Manual References 4.5 [2-3] Timers & Counters—DISA / Door / Reminder / U. Conf → Doorphone—Call Ring Duration → Doorphone—Call Duration 4.9 [2-6-1] Numbering Plan—Main—Features— Doorphone Call 4.12 [2-7-1] Class of Service—COS Settings—TRS— TRS Level—Day, Lunch, Break, Night 4.16 [2-8-2] Ring Tone Patterns—Call from Doorphone 4.18 [2-9] System Options—Option 3—...

  • Page 198: Door Open

    Door Open Duration The door can remain unlocked for a preprogrammed time period. Installation Manual References KX-NCP500/KX-NCP1000 3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays KX-TDE100/KX-TDE200 3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays KX-TDE600 3.11.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays...

  • Page 199: Trunk Answer From Any Station (tafas)

    • Pager Volume It is possible to change the volume of an external pager through system programming. Installation Manual References KX-NCP500/KX-NCP1000 3.10.1 Connection of Peripherals KX-TDE100/KX-TDE200 3.10.1 Connection of Peripherals KX-TDE600 3.12.1 Connection of Peripherals...

  • Page 200: Background Music (bgm)

    3.10.1 Connection of Peripherals KX-TDE600 3.12.1 Connection of Peripherals PC Programming Manual References 3.4 [1-1] Slot—Card Property - IPCMPR (for KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200)/IPCEMPR (for KX-TDE600)—VoIP-DSP Option— IP Extension Count of BGM 4.4 [2-2] Operator & BGM— BGM and Music on Hold—Music Source of BGM (for KX-NCP series)/Music Source of BGM2 (for KX-TDE series) 4.9 [2-6-1] Numbering Plan—Main—Features...

  • Page 201

    1.17.4 Background Music (BGM) 7.2 [5-2] External Pager User Manual References 1.8.8 Turning on the Background Music (BGM) 2.1.4 Turning on the External Background Music (BGM) Feature Guide...

  • Page 202: Outgoing Message (ogm)

    1.17.5 Outgoing Message (OGM) 1.17.5 Outgoing Message (OGM) Description An extension assigned as the manager (manager extension) can record outgoing messages (OGMs) for the following features: Feature Usage & Reference Direct Inward System Access When a call arrives on a DISA line, the caller will hear a message. (DISA) ®...

  • Page 203

    1.17.5 Outgoing Message (OGM) [Example] Up to 4 messages can be Up to 8 messages can be played simultaneously to played simultaneously to callers. callers. Card Card Card Total message recording time: Total message recording time: 8 minutes max. 8 minutes max. The maximum recording time for each card depends on the recording quality and the type of card used, as follows: Recording Time with the MPR/...

  • Page 204

    1.17.5 Outgoing Message (OGM) Installation Manual References KX-NCP500/KX-NCP1000 3.3.1 IPCMPR Card 3.7.1 OPB3 Card (KX-NCP1190) 3.7.6 MSG4 Card (KX-TDA0191) 3.7.7 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) KX-TDE100/KX-TDE200 3.3.1 IPCMPR Card 3.7.1 OPB3 Card (KX-TDA0190) 3.7.6 MSG4 Card (KX-TDA0191) 3.7.7 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) KX-TDE600 3.3.1 IPCEMPR Card...

  • Page 205: Direct Inward System Access (disa)

    1.17.6 Direct Inward System Access (DISA) 1.17.6 Direct Inward System Access (DISA) Description An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when the incoming call destination is a DISA floating extension number assigned to each DISA message. The caller can have direct access to features such as: •...

  • Page 206

    1.17.6 Direct Inward System Access (DISA) DISA Security Mode and Available Features If the DISA AA service is not employed, the caller may access the PBX features by entering the feature numbers. To prevent others from accessing the PBX features, it is possible to assign DISA security. →...

  • Page 207

    1.17.6 Direct Inward System Access (DISA) → DISA—Intercept Timer—Day, Lunch, Break, Night → DISA—Disconnect Timer after Intercept ® 6.1 [4-1-1] Wired Extension—Extension Settings—Intercept Destination— Intercept Destination—When called party does not answer—Day, Lunch, Break, Night ® 6.10 [4-2-1] Portable Station—Extension Settings—Intercept Destination— Intercept Destination—When called party does not answer—Day, Lunch, Break, Night ®...

  • Page 208

    1.17.6 Direct Inward System Access (DISA) In this example, calls received on trunk 01 are routed to the DISA OGM with floating extension number 501. If the number of the received call (after modification according to the Caller ID table) is "12341115678", the call originator is recognised as extension 200, and the Walking COS feature is automatically activated.

  • Page 209

    1.17.6 Direct Inward System Access (DISA) Continued from previous page No Security None None None None Trunk Security All Security Is the dialled number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialled for Security Mode Override? What is the dialled number? Is the correct...

  • Page 210

    1.17.6 Direct Inward System Access (DISA) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...

  • Page 211

    1.17.6 Direct Inward System Access (DISA) → 4.5 [2-3] Timers & Counters—DISA / Door / Reminder / U. Conf— DISA—Mute & OGM Start Timer after answering • End of Call Detection If a call through DISA is routed to a trunk, DISA can be used to detect the end of the call. This function can be disabled through system programming.

  • Page 212

    1.17.6 Direct Inward System Access (DISA) – If the call is transferred to an ICD group, the call will wait in a queue until answered, but the Queuing Time Table will not function. – When using this feature, do not use the Executive Busy Override feature to interrupt the established call.

  • Page 213

    Each outgoing message (OGM) can be assigned a name through system programming for programming reference. → 7.4 [5-3-2] Voice Message—DISA Message— Name → [731] Outgoing Message (OGM) Name Installation Manual References KX-NCP500/KX-NCP1000 3.7.1 OPB3 Card (KX-NCP1190) 3.7.6 MSG4 Card (KX-TDA0191) Feature Guide...

  • Page 214

    1.17.6 Direct Inward System Access (DISA) 3.7.7 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) KX-TDE100/KX-TDE200 3.7.1 OPB3 Card (KX-TDA0190) 3.7.6 MSG4 Card (KX-TDA0191) 3.7.7 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) KX-TDE600 3.9.1 OPB3 Card (KX-TDA0190) 3.9.5 MSG4 Card (KX-TDA0191) 3.9.6 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) PC Programming Manual References 4.5 [2-3] Timers &...

  • Page 215

    1.17.6 Direct Inward System Access (DISA) Feature Guide References 1.1.1.6 Intercept Routing 1.1.1.7 Intercept Routing—No Destination 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 2.2.1 Class of Service (COS) User Manual References 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Feature Guide...

  • Page 216: Built-in Simplified Voice Message (svm)

    1.17.7 Built-in Simplified Voice Message (SVM) 1.17.7 Built-in Simplified Voice Message (SVM) Description This feature provides simple answering machine features for extensions. Features for an extension user with a message box: An extension user can record a personal greeting message to greet a caller and ask him to leave a voice message.

  • Page 217

    1.17.7 Built-in Simplified Voice Message (SVM) [Example] SVM Card 1 (ESVM4): Floating Extension No. 591 (example) Block A 2 CH Message Box for Message Box for Message Box for Message Box for Extn. 101 Extn. 102 Extn. 103 Extn. 210 Block B Message Box for Message Box for...

  • Page 218

    1.17.7 Built-in Simplified Voice Message (SVM) When using a card/block for both the SVM feature and OGM feature, the first 64 messages in the card/block are saved for OGM use and the remaining 186 messages will be for SVM use, as shown below: SVM Use: Disabled SVM Use: Enabled SVM Use: Enabled...

  • Page 219: Message Notification

    1.17.7 Built-in Simplified Voice Message (SVM) Greeting Message for Each Time Mode When a call is redirected to this feature, the caller hears the designated greeting message. In addition to the normal greeting message, an extension user can record a different greeting message for each time mode (day/lunch/break/night) (®...

  • Page 220

    1.17.7 Built-in Simplified Voice Message (SVM) Accessing the Message Box of Another Extension An extension user can access the message box of another extension by using the Walking COS feature to, for example, record a greeting message in a message box for an Incoming Call Distribution (ICD) Group as described below.

  • Page 221

    This feature does not answer calls that are forwarded using the Call Forwarding by QSIG feature (1.30.4.3 Call Forwarding (CF)—by QSIG). Installation Manual References KX-NCP500/KX-NCP1000 3.3.1 IPCMPR Card 3.7.1 OPB3 Card (KX-NCP1190) 3.7.7 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) KX-TDE100/KX-TDE200 3.3.1 IPCMPR Card...

  • Page 222

    1.17.7 Built-in Simplified Voice Message (SVM) 3.9.1 OPB3 Card (KX-TDA0190) 3.9.6 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) PC Programming Manual References 2.5.5 Tool—Simplified Voice Message—Delete All Recording 2.5.6 Tool—Simplified Voice Message—Check Current Usage 3.5 [1-1] Slot—OPB3 Card Property— SVM Feature 3.58 [1-1] Slot—OPB3 Card Property—...

  • Page 223: Automatic Fax Transfer

    1.17.8 Automatic Fax Transfer 1.17.8 Automatic Fax Transfer Description The PBX can distinguish between fax calls and other types of calls arriving on DISA lines, and automatically transfer fax calls to preprogrammed destinations. When a call arrives on a DISA line, an OGM is played (® 1.17.5 Outgoing Message (OGM)).

  • Page 224

    1.17.8 Automatic Fax Transfer Installation Manual References KX-NCP500/KX-NCP1000 3.3.1 IPCMPR Card 3.7.1 OPB3 Card (KX-NCP1190) 3.7.7 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) KX-TDE100/KX-TDE200 3.3.1 IPCMPR Card 3.7.1 OPB3 Card (KX-TDA0190) 3.7.7 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) KX-TDE600 3.3.1 IPCEMPR Card...

  • Page 225: External Sensor

    1.17.9 External Sensor 1.17.9 External Sensor Description External sensing devices, such as security alarms or smoke detectors, can be connected to the PBX. When the PBX receives input from a sensor, a call is made to the preset destination, alerting the extension user. The available destinations of a sensor call are as follows: [Available Destinations] Destination...

  • Page 226

    Executive Busy Override (® 1.8.2 Executive Busy Override) • Sensor call information is output on SMDR. Installation Manual References KX-NCP500/KX-NCP1000 3.7.1 OPB3 Card (KX-NCP1190) 3.7.4 EIO4 Card (KX-TDA0164) 3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays KX-TDE100/KX-TDE200 3.7.1 OPB3 Card (KX-TDA0190)

  • Page 227: External Relay Control

    If the same or another extension tries to access an external relay that has already been switched on, the timer for that relay is reset. Installation Manual References KX-NCP500/KX-NCP1000 3.7.1 OPB3 Card (KX-NCP1190) 3.7.4 EIO4 Card (KX-TDA0164) 3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External Relays KX-TDE100/KX-TDE200 3.7.1 OPB3 Card (KX-TDA0190)

  • Page 228

    1.17.10 External Relay Control User Manual References 1.10.2 If an External Relay is Connected Feature Guide...

  • Page 229: Caller Id Features

    1.18.1 Caller ID 1.18 Caller ID Features 1.18.1 Caller ID Description The PBX receives caller information, such as the caller’s name and telephone number, through the trunk. This information can then be shown on the displays of PTs, PSs, or SLTs that support FSK-type Caller ID. The PBX can modify a received number according to preprogrammed tables, so that an extension user can easily use the received number to call the caller back.

  • Page 230

    1.18.1 Caller ID This PBX supports 4 modification tables, each of which can be used for any number of trunk groups. Each table has 10 locations for local/international calls and one for long distance calls. The PBX checks the local/ international call data first.

  • Page 231

    1.18.1 Caller ID <Modification Flowchart> A trunk call with the caller's information is received. Checks the Table Selection. Table 1 Is the area code found in local/international call data Yes: in the modification table? e.g., 00987654321 e.g., 3344556677 Checks the local/ international call data.

  • Page 232

    [Caller ID to SLT Port] • Hardware Requirement: KX-NCP500/KX-NCP1000: A DHLC4 card, SLC8 card, or SLC16 card KX-TDE100/KX-TDE200: An SLC8 card with an EXT-CID card installed, a CSLC16 card, an MCSLC16 card, or an MCSLC24 card. KX-TDE600: An SLC8 card with an EXT-CID card installed, a CSLC16 card, an ECSLC24 card, or an EMSLC24 card •...

  • Page 233

    1.18.1 Caller ID 6.1 [4-1-1] Wired Extension—Extension Settings—Option 8 → Extension Caller ID Sending → Incoming Call Wait Timer for Extension Caller ID 8.1 [6-1] System Speed Dial 5.3 [3-1-3] Caller ID Modification PT Programming Manual References [001] System Speed Dialling Number [002] System Speed Dialling Name [490] Caller ID Signal Type Feature Guide References...

  • Page 234: Incoming Call Log

    1.18.2 Incoming Call Log 1.18.2 Incoming Call Log Description When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the information is automatically recorded in the call log of the called extension. Also, depending on system programming, incoming intercom calls (including over a TIE connection) are logged in the incoming call log.

  • Page 235

    1.18.2 Incoming Call Log • Call Log for PS Calls If a PS or a CS is in one of the following situations when a call arrives, the information is logged in the call log for the PS: When the PS is out of range. When the PS is turned off.

  • Page 236

    1.18.2 Incoming Call Log →Option 6— Display Lock / SVM Lock →Option 7— Incoming Call Log Memory 6.5 [4-1-4] Wired Extension—Flexible Button— Type 6.10 [4-2-1] Portable Station—Extension Settings →Option 5— Incoming Call Display →Option 7— Incoming Call Log Memory 6.17 [4-3] DSS Console— Type Feature Guide References 1.6.1.5 Speed Dialling—Personal/System...

  • Page 237: Message Features

    1.19.1 Message Waiting 1.19 Message Features 1.19.1 Message Waiting Description An extension user can notify another extension user that he wishes to talk to the user. The notified extension user can return the call or listen to the messages recorded by the Voice Processing System (VPS) or Built-in Simplified Voice Message feature.

  • Page 238

    1.19.1 Message Waiting [SLT Message Waiting Lamp Light Patterns] 5.12 s 1.28 s Pattern 1 5.12 s 1.28 s Pattern 2 512 ms 5.12 s 1.28 s Pattern 3 256 ms 2.56 s 768 ms Pattern 4 256 ms 5.12 s 768 ms Pattern 5 256 ms...

  • Page 239

    • If a voice message has been left on the VPS for a SIP extension (except KX-HGT100), the lamp will not turn on. Installation Manual References KX-NCP500/KX-NCP1000 None KX-TDE100/KX-TDE200 3.6.7 SLC16 Card (KX-TDA0174), MSLC16 Card (KX-TDA0175), and CSLC16 Card (KX-TDA0177) 3.6.8 MCSLC16 Card (KX-TDA1176) and MCSLC24 Card (KX-TDA1178)

  • Page 240

    1.19.1 Message Waiting 3.1 Capacity of System Resources User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.10.5 If a Voice Processing System is Connected Feature Guide...

  • Page 241: Absent Message

    1.19.2 Absent Message 1.19.2 Absent Message Description An extension user can set or select a message (e.g., the reason for absence) to be displayed on his telephone. When a display PT user calls the extension, the message is shown on the caller’s telephone. The following messages can be programmed as desired: Message Type...

  • Page 242

    1.19.2 Absent Message User Manual References 1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 243: Proprietary Telephone (pt) Features

    1.20.1 Fixed Buttons 1.20 Proprietary Telephone (PT) Features 1.20.1 Fixed Buttons Description PTs, DSS Consoles, and Add-on Key Modules are provided with the following feature/Line Access buttons: Depending on your device type, some buttons may not be provided. As for buttons on PSs, please refer to the Operating Instructions for each PS. [PT and Add-on Key Module] Button Usage...

  • Page 244: Dss Console

    1.20.1 Fixed Buttons Button Usage Used for a hands-free dialling. Also used to monitor the MONITOR party’s voice in hands-free mode. Used to leave a message waiting indication or call back MESSAGE the party who left the message waiting indication. Used to redial the last dialled number.

  • Page 245

    1.20.1 Fixed Buttons Button Usage Used to access an extension with one touch. Every Flexible DSS (Direct Station Selection) button is programmed to correspond to an extension. DSS buttons can also be reassigned to other features. Used to access a preprogrammed feature with one PF (Programmable Feature) touch.

  • Page 246: Flexible Buttons

    1.20.2 Flexible Buttons 1.20.2 Flexible Buttons Description You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs through either system or personal programming. They can then be used to make or receive intercom or trunk calls or be used as feature buttons, as follows: [Button Usage] Button...

  • Page 247

    1.20.2 Flexible Buttons Button Usage Wrap-up Used to switch the Wrap-up/Not Ready and Ready modes. System Alarm Used to confirm a PBX error. Time Service Used to switch the assigned time modes: day, lunch, break or night. Also used to check the current time mode status. Answer Used to answer an incoming call.

  • Page 248

    1.20.2 Flexible Buttons Button Usage Secondary Directory Number Used to show the current status of another extension, call the (SDN) extension, and pick up or transfer calls to it. (® 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension) One-touch Feature Setting Buttons: Pressing these buttons while on-hook changes the feature settings. The new mode will be displayed for a preprogrammed time period.

  • Page 249: Led Indication

    1.20.3 LED Indication 1.20.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and following buttons (Line Status Buttons and Corresponding Extension Status Button) show line conditions with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp [DPT]...

  • Page 250

    1.20.3 LED Indication Line Status Button Incoming Call Light Intercom Trunk Status Distribution Pattern Line Status Group Line Status S-CO G-CO L-CO INTERCOM ICD Group Red on Incoming call Other — This for another extensions extension is extension/ are using all logged out of Another trunks in the...

  • Page 251

    1.20.3 LED Indication Conditions • The incoming call shows on the buttons in the following priority: ICD Group®S-CO®G-CO®L-CO®PDN®INTERCOM • The light pattern of a DSS button for incoming call can be set to "Off" through system programming. In this case, the DSS button light will not indicate the status of the corresponding extension. PC Programming Manual References 4.18 [2-9] System Options →Option 1—...

  • Page 252: Display Information

    Trunk number/name ®102:Mike These can be displayed in Original Destination, if the call is forwarded turn by pressing the Panasonic DDI/DID/MSN name TRANSFER button or DISP Soft button during a call. Call charge fee during a trunk call.

  • Page 253

    1.20.4 Display Information 6.10 [4-2-1] Portable Station—Extension Settings →Option 5— Display Language →Option 5— Incoming Call Display →Option 5— Automatic LCD Switch when Start Talking 8.2 [6-2] Hotel & Charge—Charge → Charge Options—Digits After Decimal Point → Charge Options—Currency → Charge Options—Currency Display Position 12.1 [10-1] CO Line Settings—...

  • Page 254: Integrated Services Digital Network (isdn) Service Features

    1.21.1 Integrated Services Digital Network (ISDN) 1.21 Integrated Services Digital Network (ISDN) Service Features 1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.1 Integrated Services Digital Network (ISDN)—SUMMARY Description ISDN is a digital switching and transmission network. ISDN transmits voice, data, and image in digital format. ISDN lines, if available, can be connected to public line (trunk), private line (QSIG), or ISDN terminal devices (extension).

  • Page 255

    1.21.1 Integrated Services Digital Network (ISDN) Service Description & Reference Calling Line Identification Sends the caller’s telephone number to the network when making Presentation (CLIP) a call. The called party can see the number on his telephone display before answering the call. ®...

  • Page 256

    1.21.1 Integrated Services Digital Network (ISDN) Service Description & Reference Malicious Call Identification An extension user can ask the telephone company to trace a (MCID) malicious caller. Information on the malicious call will be received later on. ® 1.21.1.9 Malicious Call Identification (MCID) Completion of Calls to Busy If a call is made to an outside party and the party is busy, an Subscriber (CCBS)

  • Page 257

    1.21.1 Integrated Services Digital Network (ISDN) • Network Type (BRI only) Each BRI port can be set to the requirements of each country/area. ® 3.33 [1-1] Slot—Port Property - BRI Port—Network— Network Type ® [420] BRI Network Type • L1 Active Mode and L2 Data Link Mode (BRI only) The active mode of Layer 1 (L1) and the data link mode of Layer 2 (L2) can be selected individually (Permanent or Call by Call) on an ISDN port basis.

  • Page 258

    1.21.1 Integrated Services Digital Network (ISDN) Feature Guide References 1.30.4 QSIG Standard Features Feature Guide...

  • Page 259: Calling/connected Line Identification Presentation (clip/colp)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) Description Calling Line Identification Presentation (CLIP): The PBX can send a preprogrammed telephone number to the network when an extension user makes a call. The called party can see the number on his telephone display before answering the call. Connected Line Identification Presentation (COLP): The PBX sends a preprogrammed telephone number to the network when the extension user answers an incoming call.

  • Page 260

    1.21.1 Integrated Services Digital Network (ISDN) Conditions • The availability of this feature is dependent on the contract with the telephone company. • CLIP/COLP features comply with the following European Telecommunication Standard (ETS) specifications: – ETS 300 092 Calling Line Identification Presentation (CLIP) supplementary service. –...

  • Page 261

    1.21.1 Integrated Services Digital Network (ISDN) 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Main— CLIP on ICD Group Button 6.1 [4-1-1] Wired Extension—Extension Settings →Main— Extension Number →ISDN CLIP— CLIP ID →ISDN CLIP— CLIP on Extension/CO →ISDN CLIP— CLIR →ISDN CLIP— COLR 6.5 [4-1-4] Wired Extension—Flexible Button—...

  • Page 262: Advice Of Charge (aoc)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.3 Advice of Charge (AOC) Description The PBX can receive the call charge information on ISDN lines from the telephone company. There are the following types: Type Description Advice of Charge During AOC is received during the call and when the call is completed. Call (AOC-D) Advice of Charge AOC is received when the call is completed.

  • Page 263: Call Forwarding (cf)—by Isdn (p-mp)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.4 Call Forwarding (CF)—by ISDN (P-MP) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. Extension users can set the forward destination to the network on an MSN basis.

  • Page 264

    1.21.1 Integrated Services Digital Network (ISDN) • The availability of this feature is dependent on the contract with the telephone company. • The feature requires the MSN service. (® 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service) • COS programming determines the extensions that are able to use this feature. PC Programming Manual References 4.9 [2-6-1] Numbering Plan—Main—Features—...

  • Page 265: Call Forwarding (cf)—by Isdn (p-p)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.5 Call Forwarding (CF)—by ISDN (P-P) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. The network directly forwards the call to the destination which the extension user has set in the PBX as the forward destination of trunk calls;...

  • Page 266

    1.21.1 Integrated Services Digital Network (ISDN) Feature Guide References 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY 1.3.1.2 Call Forwarding (FWD) User Manual References 1.6.1 Forwarding Calls Feature Guide...

  • Page 267: Call Hold (hold)—by Isdn

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.6 Call Hold (HOLD)—by ISDN Description An ISDN call can be put on hold using the ISDN service of the telephone company, instead of the PBX feature. This can be a part of a Call Transfer (CT)—by ISDN (® 1.21.1.7 Call Transfer (CT)—by ISDN) and Three-party Conference (3PTY)—by ISDN (®...

  • Page 268: Call Transfer (ct)—by Isdn

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.7 Call Transfer (CT)—by ISDN Description An ISDN call can be transferred to an outside party using the ISDN service of the telephone company, instead of the PBX feature, without occupying a second ISDN line. Conditions •...

  • Page 269: Three-party Conference (3pty)—by Isdn

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.8 Three-party Conference (3PTY)—by ISDN Description During a conversation using an ISDN line, an extension user can add another party and establish a three-party conference call using the ISDN service of the telephone company, instead of the PBX feature. Conditions •...

  • Page 270: Malicious Call Identification (mcid)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.9 Malicious Call Identification (MCID) Description An extension user can ask the telephone company to trace a malicious caller during a call or while hearing reorder tone after the caller hangs up. Information on the malicious call will be received later on. Conditions •...

  • Page 271: Completion Of Calls To Busy Subscriber (ccbs)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.10 Completion of Calls to Busy Subscriber (CCBS) Description If the called party is busy and the call has been made using an ISDN line, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.

  • Page 272: Isdn Extension

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.11 ISDN Extension Description An ISDN (BRI/PRI) port can be used for either trunk or extension connection. When extension connection is enabled, ISDN terminal devices (e.g., ISDN telephone, G4 fax machine, PC) or a behind PBX can be connected to the port.

  • Page 273

    1.21.1 Integrated Services Digital Network (ISDN) • If the last digit of the MSN is "0", all terminal devices on the same ISDN port receive the call simultaneously, if the specification of each terminal device is available. To use the MSN whose last digit is "0" as an individual MSN, system programming is required for each ISDN port.

  • Page 274: Isdn Service Access By Keypad Protocol

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.12 ISDN Service Access by Keypad Protocol Description ISDN provides some supplementary services by key protocol, and they may require a service access code to be dialled. Conditions • This feature complies with the following European Telecommunication Standard (ETS) specification: –...

  • Page 275: E1 Line Service Features

    1.22.1 E1 Line Service 1.22 E1 Line Service Features 1.22.1 E1 Line Service Description The E1 line carries thirty 64 kbps-voice channels at 2.048 Mbps transmission speed as a trunk or private line. Voice is digitised by Pulse Code Modulation (PCM). Channel Type [DR2 (Digital System R2)/E &...

  • Page 276

    1.22.1 E1 Line Service Number in the Feature Description Table Automatic Number Outgoing ANI: Identification (ANI) Sends the caller’s number to the E1 line. The sending method is the same as ISDN CLIP service. (® 1.21.1.2 Calling/Connected Line Identification Presentation (CLIP/ COLP)) Incoming ANI: Receives the caller’s number from the E1...

  • Page 277: T1 Line Service Features

    1.23.1 T1 Line Service 1.23 T1 Line Service Features 1.23.1 T1 Line Service Description The T1 line carries twenty-four 64 kbps-voice channels at 1.5 Mbps transmission speed as a trunk or private line. Voice is digitised by Pulse Code Modulation (PCM). Channel Type [LCOT/GCOT/DID/TIE/OPX] The T1 card supports five different channel types to provide connection at minimum expense.

  • Page 278

    1.23.1 T1 Line Service Number in the Feature Description Table Off Premise Extension An SLT which is installed off site can perform as if it (OPX) were installed locally. The SLT makes and receives a call through the PBX. An extension number can be given to the OPX, and extension data such as COS is also applied.

  • Page 279: Voice Mail Features

    A group of SLT ports which use the Voice Mail DTMF Integration features. VM (DTMF) Group A maximum of 2 (for KX-NCP500/KX-NCP1000/ KX-TDE100/KX-TDE200) or 8 (for KX-TDE600) groups can be assigned. A group of DPT ports which use the Voice Mail DPT (Digital) Integration features.

  • Page 280

    1.24.1 Voice Mail (VM) Group VM (DPT) Group Assignment: The VPS is connected to the DPT ports of the PBX. These DPT ports, as well as VM (DPT) group settings, must be configured to allow DPT (Digital) Integration, as shown in the following [Programming Example of Extension Port] and [Programming Example of VM (DPT) Group].

  • Page 281

    1.24.1 Voice Mail (VM) Group Conditions • It is possible to call an extension (extension port) in a VM group directly. If the calls are routed directly to the extension in the group, it is possible to enable some features (e.g., FWD, Idle Extension Hunting) on the extension in the group.

  • Page 282: Voice Mail Dtmf Integration

    When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a specified mailbox. [Example] The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox number of the person you wish to leave your message for." ¯...

  • Page 283

    1.24.2 Voice Mail DTMF Integration 5.22 [3-8-1] VM(DTMF) Group—System Settings ® VM DTMF Command—Recording Message ® VM DTMF Command—Listening Message ® VM DTMF Command—Switching to AA ® VM DTMF Command—Switching to VM Command (Default) Switching to VM Switching to AA Recording message Listening message Note...

  • Page 284

    1.24.2 Voice Mail DTMF Integration Transmitted Command Parameter In AA Service Mode In VM Service Mode Answer by Mailbox Switching to VM command + Recording message command Recording message command (H [H = Mailbox No.]) (#6 + H [H = Mailbox No.]) Switching to AA command (#8) Switching to AA command (#8) None (Default)

  • Page 285

    1.24.2 Voice Mail DTMF Integration [Performance of Pressing the VM Transfer Button and Entering an Extension Number] Transmitted Command In AA Service Mode In VM Service Mode Switching to VM command + Recording Recording message command (H [H = message command (#6 + H [H = Mailbox No.]) Mailbox No.]) [Example] Trunk Call...

  • Page 286

    1.24.2 Voice Mail DTMF Integration [Example] Sent "#6" + " ", "102". Listening message command, mailbox number Switching to VM command Pressing the MESSAGE button VPS (In AA Extn. 102 service mode) Mailbox for Extn. 102 AA Service If the VPS transfers the call using the AA service, the PBX will inform the VPS of the status of the called destination with the preprogrammed DTMF status signal so that the VPS can confirm the status of the extension without listening to the system tones (e.g., ringback tone).

  • Page 287

    VM DTMF Status Signal—FWD to Extension Ringback Tone [Example] An incoming call reaches the VPS. The VPS greets the caller: "Thank you for calling Panasonic. If you know the extension number of the person you wish… ". Transfer The caller dials the extension number (extn.

  • Page 288

    1.24.2 Voice Mail DTMF Integration PC Programming Manual References 4.5 [2-3] Timers & Counters—Miscellaneous— Voice Mail (Caller from VM to CO)—On-hook Wait Time 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— Programmed Mailbox No. 5.22 [3-8-1] VM(DTMF) Group—System Settings 5.23 [3-8-2] VM(DTMF) Group—Group Settings 6.1 [4-1-1] Wired Extension—Extension Settings—Option 1—...

  • Page 289: Voice Mail Dpt (digital) Integration

    1.24.3 Voice Mail DPT (Digital) Integration Description A Panasonic VPS that supports DPT (Digital) Integration (e.g., the KX-TVP200) can be connected to this PBX in a tightly integrated fashion. DPT (Digital) Integration features can be used when the VPS is connected through DPT ports of the PBX.

  • Page 290

    1.24.3 Voice Mail DPT (Digital) Integration If the VPS receives a message, the VPS will set the Message Waiting feature (e.g., turning on the Message button light, and showing the number of messages waiting on the display of a 6-line display PT) on the corresponding telephone as notification.

  • Page 291

    1.24.3 Voice Mail DPT (Digital) Integration Each location number can have its VM trunk group number (message number) and tenant number. [DID Programming Example] DID Destination VM Trunk Location Tenant DID No. DID Name Group No. Day Lunch Break Night 0001 123-4567 John White...

  • Page 292

    1.24.3 Voice Mail DPT (Digital) Integration Time mode (day/lunch/break/night) of the preprogrammed tenant is applied to the DID destination and company greeting number. Trunk Call Trunk Call 123-4567 123-2468 Sends the following information: · VM Trunk Group: 1 · Time mode: Day Intercept Sends the following information: ·...

  • Page 293

    1.24.3 Voice Mail DPT (Digital) Integration PT/PS/SLT extensions can also be programmed to automatically record conversations. When a conversation is recorded, it is saved in the mailbox specified in "Programmed Mailbox No.". If multiple VPSs are connected to the PBX, you can select which VPS to record calls to for each extension through system programming.

  • Page 294

    1.24.3 Voice Mail DPT (Digital) Integration • If two-way recording is started by pressing a Two-way Record/Two-way Transfer button on a PT or is started through automatic two-way recording, the extension cannot cancel recording through Communication Assistant (CA). [VM Transfer Button] •...

  • Page 295

    1.24.3 Voice Mail DPT (Digital) Integration → VM Trunk Group No. PT Programming Manual References [201] Transfer Recall Time Feature Guide References 1.20.2 Flexible Buttons 1.24.1 Voice Mail (VM) Group 2.3.6 Flexible Numbering/Fixed Numbering User Manual References 1.10.5 If a Voice Processing System is Connected 3.1.2 Settings on the Programming Mode 3.2.2 Manager Programming Feature Guide...

  • Page 296: Portable Station (ps) Features

    1.25.1 Portable Station (PS) Connection 1.25 Portable Station (PS) Features 1.25.1 Portable Station (PS) Connection Description This PBX supports the connection of a PS. Cell Stations (CSs) allow PSs to receive reception within a designated area. It is possible to use the PBX features using the PS like a PT. Conditions •...

  • Page 297

    1.25.1 Portable Station (PS) Connection PC Programming Manual References 3.61 [1-2] Portable Station PT Programming Manual References [690] PS Registration [691] PS Termination [692] Personal Identification Number (PIN) for PS Registration Feature Guide References 2.3.6 Flexible Numbering/Fixed Numbering Feature Guide...

  • Page 298: Ps Ring Group

    1.25.2 PS Ring Group 1.25.2 PS Ring Group Description A PS ring group is a group of PS extensions that receives incoming calls. Each group has a floating extension number and name. One PS can belong to multiple groups. [Programming Example] PS Ring Group 01 PS Ring Group 02 PS Ring Group 03...

  • Page 299

    1.25.2 PS Ring Group – KX-TCA255 – KX-TCA256 – KX-TCA275 – KX-TCA285 – KX-TCA355 – KX-TCA385 – KX-TD7680 – KX-TD7684 – KX-TD7685 – KX-TD7690 – KX-TD7694 – KX-TD7695 – KX-TD7696 – KX-WT125 • Incoming trunk call information is shown on a PS display when a trunk call arrives at a PS ring group which the PS joins.

  • Page 300

    1.25.2 PS Ring Group Note Log-in/log-out setting of the PS ring group from the incoming call distribution group is also disregarded. PS Ring Group Log-out Log-in PS Ring Group Log-out Incoming Call Distribution Group PS Ring Group Log-in Log-out Log-in •...

  • Page 301

    1.25.2 PS Ring Group Feature Guide References 3.1 Capacity of System Resources Feature Guide...

  • Page 302: Ps Directory

    1.25.3 PS Directory 1.25.3 PS Directory Description A PS user can store numbers and/or names in the directory. A stored number is dialled by selecting a name or number in the directory. Depending on the PS model, the PS user can use the following directories for easy operation: Type Description PS Dialling Directory...

  • Page 303: Ps Feature Buttons

    1.25.4 PS Feature Buttons 1.25.4 PS Feature Buttons Description A PS user can use PBX features using a combination of buttons (button + a specified number, , or #) and/ or display operation. The flexible buttons and the display are customised through PS programming. The button assignment is the same for the PT (®...

  • Page 304: Wireless Xdp Parallel Mode

    1.25.5 Wireless XDP Parallel Mode 1.25.5 Wireless XDP Parallel Mode Description A PS can be used in parallel with a wired telephone (PT/SLT). In this case, the wired telephone is the main telephone and the PS is the sub telephone. When Wireless XDP Parallel Mode is enabled, the two telephones share one extension number (main telephone’s extension number), as with XDP Parallel mode for a DPT and an SLT.

  • Page 305

    1.25.5 Wireless XDP Parallel Mode – Transfer Recall Destination for Call Transfer and Call Park (® 1.12.1 Call Transfer) (® 1.13.2 Call Park) – Display Language (® 1.20.4 Display Information) – ISDN Bearer Mode (® 1.21.1.1 Integrated Services Digital Network (ISDN)—SUMMARY) –...

  • Page 306

    1.25.5 Wireless XDP Parallel Mode Feature Guide References 1.11.9 Parallelled Telephone 2.2.1 Class of Service (COS) User Manual References 1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Feature Guide...

  • Page 307: Virtual Ps

    1.25.6 Virtual PS 1.25.6 Virtual PS Description An extension number can be assigned for a portable station (PS) without registering the PS unit itself. This is known as temporary registration. If a forward destination is then assigned for this PS, all calls to that extension number will be forwarded to the assigned destination.

  • Page 308

    1.25.6 Virtual PS Feature Description & Reference Automatic Fax Transfer A virtual PS can be used to forward fax calls to a fax machine at another PBX connected by TIE line. ® 1.17.8 Automatic Fax Transfer Built-in Simplified Voice Registering a virtual PS as the first extension of an ICD Group Message provides the ICD Group with a dedicated message box that is not shared with an actual extension.

  • Page 309: Administrative Information Features

    1.26.1 Record Log Features 1.26 Administrative Information Features 1.26.1 Record Log Features 1.26.1.1 Station Message Detail Recording (SMDR) Description Automatically records detailed information for each extension. SMDR Output Port The following output methods can be selected through system programming: ® 13.1 [11-1] Main—SMDR— SMDR Format—Port Output Method Description...

  • Page 310

    1.26.1 Record Log Features Pattern A: 80 digits without call charge information Date Time Dial Number Ring Duration ACC Code (8 digits) (25) (10) 01/02/02 10:03AM 1200 <I>12345678901234567890 5'15 00:00'00 01/02/02 10:07AM 1200 <I> 0'05 00:01'05 9876543210 01/02/02 10:15AM 1200 1234567890123456 00:01'05 9876543210...

  • Page 311

    1.26.1 Record Log Features Number in Item Description the Pattern Date Shows the date of the call. Time Shows the end time of a call as Hour/Minute/AM or PM. Shows the extension number, floating extension number, etc., (Extension) which was engaged in the call. Also shows the following codes: Dxxx: Outgoing trunk call from a doorphone (xxx=doorphone number) (®...

  • Page 312

    1.26.1 Record Log Features Number in Item Description the Pattern Dial Number [Trunk Call] Outgoing Trunk Call Shows the dialled telephone number. Valid digits are as follows: 0 through 9, P: Pause F: EFA signal =: A Host PBX Access code (® 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) .

  • Page 313

    1.26.1 Record Log Features Number in Item Description the Pattern CD (Condition Shows other call information with the following codes: Code) CL: Collect call TR: Transfer FW: FWD to trunk D0: Call using DISA or TIE line service RM: Remote maintenance (modem) (® 2.3.1 PC Programming) NA: Not answered call RC: Received call AN: Answered call...

  • Page 314

    1.26.1 Record Log Features Item Description DID/DDI number Controls whether the DID/DDI number, name, number and name, or nothing is shown. If "none" is selected, <D> will not be shown. ® 13.1 [11-1] Main—SMDR Options— Option—DDI/DID Number & Name Secret dialling Controls secret dialling.

  • Page 315

    1.26.1 Record Log Features The following SMDR format can be set through system programming in order to match the paper size being used in the printer: Page Length: determines the number of lines per page. ® 13.1 [11-1] Main—SMDR— SMDR Format—Page Length (Number of Lines) ®...

  • Page 316

    PBX's capacity, older records will be deleted. Also, when the application restarts or is reconnected, duplicated call records may be output. [Using SMDR with applications] SMDR data can also be monitored by applications such as Panasonic CA Call Accounting. For more information, see your application's documentation. Installation Manual References KX-NCP500/KX-NCP1000 3.10.1 Connection of Peripherals...

  • Page 317

    1.26.1 Record Log Features PC Programming Manual References 4.5 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone— Dial—Analogue CO Call Duration Start 4.12 [2-7-1] Class of Service—COS Settings—CO & SMDR— Outgoing CO Call Printout (SMDR) 8.2 [6-2] Hotel & Charge →Main—...

  • Page 318: Syslog Record Management

    1.26.1 Record Log Features 1.26.1.2 Syslog Record Management Description By connecting this PBX to a Syslog server over a LAN, it is possible to output local alarm information (major alarms/minor alarms) to a external PC. Conditions • To be able to use this feature, through system programming, it is required to enable this feature, register the IP address of the Syslog server, and to select whether major/minor are sent.

  • Page 319: Printing Message

    1.26.2 Printing Message 1.26.2 Printing Message Description An extension user can select a message to be output on SMDR. Up to eight messages can be preprogrammed in the Printing Message table, and are available to all extensions connected to the PBX. A message can contain the "%"...

  • Page 320: Call Charge Services

    1.26.3 Call Charge Services 1.26.3 Call Charge Services Description The PBX receives a call charge signal during or after a conversation with an outside party. The call charge information is shown on the telephone display and SMDR. Call Charge Signal Services The type of call charge service that is used by the PBX is decided by the type of signal received from the telephone company.

  • Page 321

    1.26.3 Call Charge Services call charge reaches the limit, the extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the previous call charge (® 1.9.2 Budget Management). Call Charge Management An extension assigned as a manager can perform the following: Clear the call charges for each extension and verification code.

  • Page 322

    1.26.3 Call Charge Services 6.13 [4-2-3] Portable Station—Flexible Button— Type 6.17 [4-3] DSS Console— Type 8.2 [6-2] Hotel & Charge—Charge → Margin & Tax—Margin Rate for "Telephone" (%) → Margin & Tax—Tax Rate for "Telephone" (%) → Charge Options—Digits After Decimal Point →...

  • Page 323: Hospitality Features

    1.27.1 Hospitality Features—SUMMARY 1.27 Hospitality Features 1.27.1 Hospitality Features—SUMMARY Description This PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms. Feature Description & Reference Room Status Control An extension designated as the hotel operator can set the check-in status of rooms remotely.

  • Page 324: Room Status Control

    1.27.2 Room Status Control 1.27.2 Room Status Control Description A PT with a 6-line display designated as a hotel operator extension can be used to view and set the Check-in/ Check-out/Cleaned-up (Ready or Not Ready) status of guest rooms associated with extensions. Any wired extension can be used as a room extension without special programming.

  • Page 325

    1.27.2 Room Status Control [Example Use: Checked-in Mode] DSS button Room101 Rooms 101 and 103 are currently in Room102 checked-in status. Room103 Room104 Check-in button Room105 Check-out button Cleaned-up button When in Room Status Control mode, the hotel operator’s extension is treated as a busy extension, similar to when performing PT programming.

  • Page 326: Call Billing For Guest Room

    1.27.3 Call Billing for Guest Room 1.27.3 Call Billing for Guest Room Description Separately from SMDR, it is possible to output a record of calls along with charges (e.g., telephone charges, minibar, etc.), which can be used in billing a guest. Charge Items This feature provides three types of programmable charge items (Charge Item 1, Charge Item 2, and Charge Item 3) which can be used for billing guests for various services (e.g., telephone charges).

  • Page 327

    1.27.3 Call Billing for Guest Room [Example of Call Billing Sheet] **************************************** Hotel **************************************** Check in : 01.JAN.00 06:31PM Check out : 03.JAN.00 07:03AM Room 202 : Mr. Smith 01/01/00 06:52PM 202 01 Call amount:0012 01:24'30 00084.50 001 02/01/00 06:07PM 202 01 123456789 00:10'12 00010.20 1234567890 02/01/00 07:30PM...

  • Page 328

    1.27.3 Call Billing for Guest Room Conditions • If the total number of call records exceeds 90 % of available memory, call records from the extension with the largest number of records will be automatically printed out, and the records printed out will be combined in memory into one aggregate record to save space.

  • Page 329: Extension Controlling Features

    1.28.1 Extension Personal Identification Number (PIN) 1.28 Extension Controlling Features 1.28.1 Extension Personal Identification Number (PIN) Description Each extension user can have his own PIN through system programming or personal programming (Extension PIN [Personal Identification Number]) to set features or access his own telephone remotely. The following features cannot be used without the PIN: Live Call Screening (LCS) (®...

  • Page 330

    1.28.1 Extension Personal Identification Number (PIN) PT Programming Manual References [005] Extension Personal Identification Number (PIN) User Manual References 3.1.2 Settings on the Programming Mode 3.2.2 Manager Programming Feature Guide...

  • Page 331: Extension Feature Clear

    1.28.2 Extension Feature Clear 1.28.2 Extension Feature Clear Description Extension users can clear all the following features set on their own telephone at once. This feature is also known as Station Programme Clear. Features After Setting Absent Message FWD*/DND* Call Pickup Deny Allow Call Waiting* Disable (In Canada, the default setting is "Enable"...

  • Page 332

    1.28.2 Extension Feature Clear User Manual References 1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) Feature Guide...

  • Page 333: Walking Extension Features

    1.28.3 Walking Extension Features 1.28.3 Walking Extension Features 1.28.3.1 Walking Extension Description It is possible to use any extension and have your extension settings available to you. Settings such as extension number, one-touch dialling memory, and COS are all available to you at the new location. This feature is also known as Walking Station.

  • Page 334: Enhanced Walking Extension

    1.28.3 Walking Extension Features 1.28.3.2 Enhanced Walking Extension Description It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and Service-out (cannot make trunk calls or receive calls) modes, allowing extensions and locations (i.e., telephones) to be utilised more efficiently. Extensions can be set to Service-out mode when the extension user is not using the extension or to prevent calls from being made or received when no one is using the location.

  • Page 335

    1.28.3 Walking Extension Features extension needs to be used, the extension can switch locations and service status with an extension on a physical location (i.e., a location with a telephone). [Example] Extension settings can be switched allowing multiple extension users to use the same telephone as follows: Virtual Location...

  • Page 336: Timed Reminder

    1.28.4 Timed Reminder 1.28.4 Timed Reminder Description An extension can be preset to ring at a certain time, to act as a wake-up call or reminder. This feature can be programmed to activate only once, or daily. If the user answers the alarm call, a prerecorded voice message will be heard.

  • Page 337: Audible Tone Features

    1.29.1 Dial Tone 1.29 Audible Tone Features 1.29.1 Dial Tone Description The following distinctive dial tones inform extensions about features activated on their extensions. Each dial tone type has two frequencies (e.g., dial tone 1A and dial tone 1B). Type Description Tone 1A/1B A normal dial tone is heard when:...

  • Page 338

    1.29.1 Dial Tone The dial tone type for the ARS feature can be selected separately. If "Type A" is selected for the ARS, dial tone 1A will be heard. If "Type B" is selected, dial tone 1B will be heard. •...

  • Page 339: Confirmation Tone

    1.29.2 Confirmation Tone 1.29.2 Confirmation Tone Description At the end of feature operations, the PBX confirms the success of the operation by sending a confirmation tone to extension users. Type Description Tone 1 Sent when the setting is accepted. Sent when a call is received in voice-calling mode (Alternate Receiving—Ring/Voice).

  • Page 340

    1.29.2 Confirmation Tone PC Programming Manual References 4.18 [2-9] System Options—Option 3 → Confirmation Tone—Tone 1 : Called by Voice → Confirmation Tone—Tone 2 : Paged / Automatic Answer → Confirmation Tone—Tone 3-1 : Start Talking after Making Call / Call from Doorphone →...

  • Page 341: Networking Features

    1.30.1 TIE Line Service 1.30 Networking Features 1.30.1 TIE Line Service Description A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. Interface The following interfaces can be used to establish a private network: Interface Network Type E &...

  • Page 342: Making A Tie Line Call

    1.30.1 TIE Line Service 1.30.1.1 Making a TIE Line Call Description One of the following two methods can be used to make a TIE line call. <Extension Number Method (Access without PBX Code)> Dial the [Extension Number] only. [Example] PBX-1 PBX-2 PBX-3 TIE Line...

  • Page 343

    1.30.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Dial the [TIE Line Access Number] + [PBX Code] + [Extension Number]. ® 4.9 [2-6-1] Numbering Plan—Main—Features— TIE Line Access ® 11.1 [9-1] TIE Table— Own PBX Code [Example] PBX-1 PBX-2 PBX-3...

  • Page 344: Tie Line And Trunk Connection

    1.30.1 TIE Line Service 1.30.1.2 TIE Line and Trunk Connection Description To connect the TIE line with the trunk, the following patterns are available: Trunk-to-TIE Access TIE-to-Trunk Access Trunk-to-TIE-to-Trunk Access Trunk-to-TIE Access It is possible to assign an extension of another PBX as the destination of incoming trunk calls to the own PBX. It is also possible to forward calls using a virtual PS.

  • Page 345

    1.30.1 TIE Line Service FWD/Call Transfer/Intercept Routing to the TIE Line [Example] Telephone Company Trunk TIE Line Network PBX Code: 951 PBX Code: 952 PBX-1 PBX-2 Trunk TIE Line Interface Interface Forwarded/Transferred /Intercepted to 7-952-2011 Outside Caller Extn. 1011 Extn. 2011 Dials "123-4567".

  • Page 346

    1.30.1 TIE Line Service TIE-to-Trunk Access The PBX sends TIE line calls to the trunks of another PBX through the TIE lines. Trunk Call through Other PBXs [Example] <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2...

  • Page 347

    1.30.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-9-211-4567"...

  • Page 348

    1.30.1 TIE Line Service Trunk Call through Other PBXs—by the ARS feature [Example] <Extension Number Method (Access without PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn.

  • Page 349

    1.30.1 TIE Line Service <PBX Code Method (Access with PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn.

  • Page 350

    1.30.1 TIE Line Service [Programming Example of PBX-2] Trunk Group No. COS No. Outgoing Call TRG of Incoming … Call TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company Trunk Trunk...

  • Page 351

    1.30.1 TIE Line Service Case 1: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", TIE line trunk group number (TRG 2), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". The call is not connected to the outside party through PBX-2 because the COS of TRG 1 (COS 3) is blocked from accessing TRG 3 of PBX-2.

  • Page 352

    1.30.1 TIE Line Service If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2. Override using an Itemised Billing Code for ARS By assigning an Itemised Billing Code for ARS to PBX-1, an extension's verification code can be sent to PBX-2 automatically, without the extension having to dial the verification code.

  • Page 353

    1.30.1 TIE Line Service [Example] <Extension Number Method (Access without PBX Code)> [Programming Example of PBX-1] Extn. No. Itemised Billing Code 1012 11112222 1013 33334444 Telephone Company Carrier Name TIE Line Trunk Group Carrier Access Code Trunk Trunk 211-4567 Removed No. of Digits Modify Command CI9H TRG 3...

  • Page 354

    1.30.1 TIE Line Service <PBX Code Method (Access with PBX Code)> [Programming Example of PBX-1] Extn. No. Itemised Billing Code 1012 11112222 1013 33334444 Telephone Company Carrier Name TIE Line Trunk Group Carrier Access Code Trunk Trunk 211-4567 Removed No. of Digits Modify Command CI9H TRG 3...

  • Page 355

    1.30.1 TIE Line Service FWD/Call Transfer/Intercept Routing to the Trunk [Example] Telephone Company Forwarded/Transferred/ Intercepted to 211-4567 Trunk Trunk TIE Line Network PBX-2 PBX-1 PBX Code 952 PBX Code 951 952-1011 TIE Line Interface Interface Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-1011".

  • Page 356

    1.30.1 TIE Line Service Trunk-to-TIE-to-Trunk Access An outside caller can be connected to an outside party through the TIE line by using the DISA feature. [Example] Telephone Company Telephone Company (area code: 09) (area code: 01) Trunk Trunk Trunk 23-4567 Trunk TIE Line Network PBX-1...

  • Page 357: Tie Line Programming

    1.30.1 TIE Line Service 1.30.1.3 TIE Line Programming Description To Make a TIE Line Call The TIE Line Routing and Modification Table is referenced by the PBX to identify the trunk route when an extension user makes a TIE line call. It is necessary to make unified tables with all PBXs in the TIE line network.

  • Page 358

    1.30.1 TIE Line Service [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits Explanation: Location 01: The hunt sequence by dialling [2XXX]: The 1st route—trunk group (TRG) 1 Sending no.

  • Page 359

    1.30.1 TIE Line Service [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits 953# 954# Explanation: Location 01: The hunt sequence by dialling [7+PBX Code 952+XXXX]: The 1st route —...

  • Page 360

    1.30.1 TIE Line Service To Receive a TIE Line Call Extension Number Method (Access without PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If the TIE Line Network number sent from PBX-1 is an extension number of PBX-4 PBX-3 PBX-2 (e.g., 2011), the...

  • Page 361

    1.30.1 TIE Line Service PBX Code Method (Access with PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If TIE Line Network the number sent from PBX-4 PBX-3 PBX-1 has the PBX PBX Code 953 PBX Code 954 code of PBX-2 "952", the call will be received at the corresponding...

  • Page 362

    1.30.1 TIE Line Service TIE Line Routing Flowchart [Making a TIE Line Call from an Extension] A TIE line call is made as follows: PBX Code Method: 7-abc-xxxx Extension No. Method: dexx Is the dialled number identified as a TIE line access no. Not treated as or an other PBX extension no.

  • Page 363

    1.30.1 TIE Line Service [Receiving a Call through a TIE Line] <Extension Number Method <PBX Code Method (Access without PBX Code)> (Access with PBX Code)> A call is received through a A call is received through a TIE line as follows: TIE line as follows: # 1021 ## 0511033...

  • Page 364

    1.30.1 TIE Line Service • To establish a QSIG network (® 1.30.4 QSIG Standard Features), each ISDN (QSIG) connection in a TIE line network must have the port on one PBX assigned as a master port, and the port on the other PBX assigned as a slave port.

  • Page 365

    1.30.1 TIE Line Service PT Programming Manual References [453] DID Destination [500] Trunk Group Number Feature Guide...

  • Page 366: Common Extension Numbering For 2 Pbxs

    1.30.1 TIE Line Service 1.30.1.4 Common Extension Numbering for 2 PBXs Description Two PBXs can have extensions with the same leading number. TIE Line calling is available using extension numbering. PBX-1 PBX-2 TIE Line Interface Interface Extn.1011 Extn.1012 Extn.1013 Dials "1013". Explanation: If a dialled number is not found at the local PBX, the call can be sent to the remote PBX.

  • Page 367: Voice Over Internet Protocol (voip) Network

    1.30.2 Voice over Internet Protocol (VoIP) Network 1.30.2 Voice over Internet Protocol (VoIP) Network Description The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted into IP packets (VoIP) and sent through this network. VoIP networks support private network communications using TIE line service.

  • Page 368

    1.30.2 Voice over Internet Protocol (VoIP) Network Required Programming • For making a call: ARS programming (® 1.10.1 Automatic Route Selection (ARS)) or TIE line service programming For receiving a call: TIE line service programming [TIE Line Routing and Modification Table] Priority 1 Priority 2 Dial Modification...

  • Page 369

    1.30.2 Voice over Internet Protocol (VoIP) Network [Example] Telephone Company Telephone Company (area code: 098) (area code: 012) 012-345-1011 PBX-1 PBX-2 Private IP V-IPGW V-IPGW Extn .1011 Extn .1000 Network (012-345-1011) Dials PBX code: 30 PBX code: 20 "7-20-1011". The leading numbers of extensions accessed through the VoIP network are added as entries to the Quick Dialling table, in addition to being registered as Other PBX Extension Numbers, as shown below: [Programming Example] Number to dial to call an extension at another PBX using VoIP network:...

  • Page 370

    TRS/Call Barring settings apply to calls rerouted to public trunks. When making a call using System Speed Dialling, regular TRS/Call Barring settings are applied, even if the TRS/Barring Override by System Speed Dialling feature is enabled. (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) Installation Manual References KX-NCP500/KX-NCP1000 3.4.1 Virtual Cards KX-TDE100/KX-TDE200 3.4.1 Virtual Cards 3.5.11 IP-GW4E Card (KX-TDA0484)

  • Page 371: Gateway Groups

    1.30.2 Voice over Internet Protocol (VoIP) Network 1.30.2.1 Gateway Groups Description It is possible to automatically reroute outgoing VoIP calls according to preassigned gateway groups. A gateway device can be assigned a gateway group number based on its IP Address. When a call is made using a leading number allocated to a gateway group, it is routed to the lowest-numbered available device within that group.

  • Page 372: Common Extension Numbering For Multiple Pbxs

    1.30.2 Voice over Internet Protocol (VoIP) Network 1.30.2.2 Common Extension Numbering for Multiple PBXs Description Multiple PBXs in separate locations, connected in an IP network, can share a common block of extensions designated in a gateway group. PBX B in Office B 2) Extn.

  • Page 373: Call Distribution Port Group

    1.30.2 Voice over Internet Protocol (VoIP) Network 1.30.2.3 Call Distribution Port Group Description It is possible to set which virtual port receives each call depending on the telephone number of the called party. By assigning each port to a Call Distribution Port Group (CDPG), it is possible to select which group receives each call.

  • Page 374

    1.30.2 Voice over Internet Protocol (VoIP) Network Explanation: As shown in the CDPG table above, CDPG 1 consists of Port 1 of the first card and Port 1 of the second card. When "1023-456-7890" (leading number: 10) is dialled: The call is rerouted to The leading number (10) is The call is routed to The call is...

  • Page 375: Isdn Virtual Private Network (isdn-vpn)

    1.30.3 ISDN Virtual Private Network (ISDN-VPN) 1.30.3 ISDN Virtual Private Network (ISDN-VPN) Description ISDN Virtual Private Network (ISDN-VPN) is a service provided by the telephone company. It uses an existing line as if it were a private line. There is no need to set up a private line or to lease a line from the telephone company.

  • Page 376

    1.30.3 ISDN Virtual Private Network (ISDN-VPN) [Quick Dialling Programming Example] Location No. Quick Dialling No. Desired No. Quick Dialling 01 2345 (extension no. of other PBX) 9-123-4321 (Public no. of extension 2345) Explanation: When an extension user dials "2345", he is connected to extension "2345" of other PBX whose public number is "123-4321".

  • Page 377: Qsig Standard Features

    1.30.4 QSIG Standard Features 1.30.4 QSIG Standard Features 1.30.4.1 QSIG Standard Features—SUMMARY Description QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. The QSIG network supports private communications by the TIE line service method. The following features are available for an ISDN-QSIG or VoIP private network.

  • Page 378

    1.30.4 QSIG Standard Features Service Description & Reference Calling Name Identification Prevents the caller’s name being presented to the called party by Restriction (CNIR) the caller. ® 1.30.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG Connected Name Prevents CONP being sent by the answered party.

  • Page 379: Calling/connected Line Identification Presentation (clip/colp) And Calling/connected Name Identification Presentation (cnip/conp)—by Qsig

    1.30.4 QSIG Standard Features 1.30.4.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) and Calling/Connected Name Identification Presentation (CNIP/ CONP)—by QSIG Description Calling Line/Name Identification Presentation (CLIP/CNIP): The PBX can send a preprogrammed extension number and/or name to the QSIG network when an extension user makes a call.

  • Page 380

    1.30.4 QSIG Standard Features Calling/Connected Name Identification Restriction (CNIR/CONR): It is possible for each extension to restrict the sending of its extension name to the QSIG network. When CLIR is activated, CNIR becomes active automatically. When COLR is activated, CONR becomes active automatically.

  • Page 381: Call Forwarding (cf)—by Qsig

    1.30.4 QSIG Standard Features 1.30.4.3 Call Forwarding (CF)—by QSIG Description The PBX forwards the call to a destination extension in another PBX in QSIG network. The destination can be set on your own PBX on an extension basis as the forward destination of trunk calls (® 1.3.1.2 Call Forwarding (FWD)).

  • Page 382

    1.30.4 QSIG Standard Features PC Programming Manual References 3.33 [1-1] Slot—Port Property - BRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, 3PTY 3.35 [1-1] Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY User Manual References 1.6.1 Forwarding Calls...

  • Page 383: Call Transfer (ct)—by Qsig

    1.30.4 QSIG Standard Features 1.30.4.4 Call Transfer (CT)—by QSIG Description The PBX transfers the call to a destination extension in another PBX in QSIG network. If the same trunk group is used for the incoming call and the transferred call, the following situation will be possible.

  • Page 384

    1.30.4 QSIG Standard Features 3.35 [1-1] Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...

  • Page 385: Completion Of Calls To Busy Subscriber (ccbs)—by Qsig

    1.30.4 QSIG Standard Features 1.30.4.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG Description If the call has been made to an extension in another PBX in QSIG network and the called party is busy, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.

  • Page 386: Qsig Enhanced Features

    1.30.5 QSIG Enhanced Features 1.30.5 QSIG Enhanced Features Description When PBXs are networked using ISDN or V-IPGW/IP-GW cards, the following enhanced features are available. When Calling an Extension in Another PBX and the Called Extension is Ringing Feature Description and Reference ®...

  • Page 387

    1.30.5 QSIG Enhanced Features Feature Description and Reference Call Forwarding (FWD) Incoming calls from extensions in other PBXs are handled as intercom calls in regards to FWD settings. The Boss and Secretary feature will also function over a network. ® 1.3.1.2 Call Forwarding (FWD) Do Not Disturb (DND) Incoming calls from extensions in other PBXs are handled as intercom calls in regards to DND settings.

  • Page 388

    1.30.5 QSIG Enhanced Features the call log of the KX-NT400, or from the call history of Communication Assistant (CA) because such calls specify a trunk group directly. • Calls forwarded using Call Forwarding (CF)—by QSIG cannot use enhanced QSIG features. •...

  • Page 389: Network Direct Station Selection (ndss)

    1.30.5 QSIG Enhanced Features 1.30.5.1 Network Direct Station Selection (NDSS) Description When PBXs are networked using ISDN or V-IPGW/IP-GW cards, it is possible to assign flexible buttons as Network Direct Station Selection (NDSS) buttons. These buttons are used to monitor the status of extensions connected to up to seven other PBXs in the network, and to make or transfer calls to those extensions with one touch, like normal DSS buttons.

  • Page 390

    1.30.5 QSIG Enhanced Features ISDN-QSIG (PBX Direct Connection) Each QSIG port of a BRI or PRI card that will be used to transmit extension status information must be set to do so through system programming. Even if a port is set to not transmit information, it will still receive information from other PBXs.

  • Page 391

    1.30.5 QSIG Enhanced Features [Example VoIP Network] PBX-1 PBX-2 Network ID 1 4001 NDSS 4001 NDSS Idle Idle IP Network Busy Busy PBX-3 PBX-4 Network ID 2 4001 Idle Busy Mixed Network When using the NDSS feature over a mixed network containing both VoIP portions and ISDN line portions, it is possible to set whether status information will be transferred between VoIP and ISDN cards within each PBX.

  • Page 392

    1.30.5 QSIG Enhanced Features • If no other PBXs are monitoring the selected extension, the monitored PBX stops transmitting status information for that extension. • The monitor PBX stops receiving status information for the selected extension. All NDSS buttons for that extension stop displaying status information.

  • Page 393

    1.30.5 QSIG Enhanced Features • Through system programming, it is possible to assign a maximum number of "hops" (transfers between PBXs) that extension status information can travel. Each time a piece of extension status information is forwarded to another PBX, its counter is increased by one. When this counter reaches the assigned maximum, the data is discarded.

  • Page 394: Centralised Voice Mail

    1.30.5 QSIG Enhanced Features 1.30.5.2 Centralised Voice Mail Description Up to 8 PBXs connected in a VoIP or ISDN private network can share the services of a VPS connected to another PBX in DPT integration. This VPS can provide voice mail for extensions attached to any of the PBXs in the network, as if the VPS were connected to the local PBX.

  • Page 395

    1.30.5 QSIG Enhanced Features [Trunk Call Answered by the VPS, Transferred to Extension at Other PBX (Extension Number Method)] Outside Caller Telephone Company TIE Line Network PBX-1 PBX-2 PBX-3 Private network PBX-4 PBX-5 PBX-6 Hello. PBX-7 Please enter PBX-8 extension number. Mailbox 101 Extn.

  • Page 396

    1.30.5 QSIG Enhanced Features Extension 201 does not answer the trunk call, so the call is forwarded to the VPS, and answered by mailbox 201. If the outside caller leaves a message, the VPS sends a Message Waiting notification to the extension using Enhanced QSIG information over the private network.

  • Page 397

    1.30.5 QSIG Enhanced Features • All PBXs in the network must be KX-NCP series, KX-TDE series, or KX-TDA series PBXs. For information on the hardware requirements for KX-TDA series PBXs that share the same VPS, refer to the corresponding Feature Guide. •...

  • Page 398

    1.30.5 QSIG Enhanced Features Example: Using Centralised Voice Mail with Common Extension Numbering PBX-2 Extn. 203 Extn. 304 PBX-1 Extn. 800 Private IP Extn. 101 PBX-3 Network Extn. 102 Extn. 103 Extn. 204 Extn. 301 Extn. 305 [Explanation] In this example, only PBX-1 has an extension beginning with "8" assigned (for the VPS). In the Flexible Numbering Plan for PBX-2 and PBX-3, "1", "2", and "3"...

  • Page 399: Network Icd Group

    1.30.6 Network ICD Group 1.30.6 Network ICD Group Description An Incoming Call Distribution (ICD) Group can include up to 4 destinations at other PBXs in a private network, including the floating extension number of another ICD Group. This is done by assigning a virtual PS as a member of the ICD Group, and then setting the number of a destination at another PBX as the forwarding destination for that virtual PS.

  • Page 400

    1.30.6 Network ICD Group PC Programming Manual References 4.18 [2-9] System Options—Option 4 → Send CLIP of CO Caller—when call is forwarded to CO → Send CLIP of Extension Caller—when call is forwarded to CO Feature Guide References 1.2.2.3 Outside Destinations in Incoming Call Distribution Group 1.25.6 Virtual PS Feature Guide...

  • Page 401: Ps Roaming By Network Icd Group

    1.30.6 Network ICD Group 1.30.6.1 PS Roaming by Network ICD Group Description One PS can be registered to up to 4 PBXs in a private network, and a Network ICD group created for the PS at each PBX, with virtual PSs set to forward to the other PBXs in the network. When a call to the PS is received at one of the PBXs, the call rings simultaneously at all PBXs in the network to which that PS is registered.

  • Page 402

    1.30.6 Network ICD Group • If the status of a PS is set to Out of Range at all PBXs that it is registered to, the call will be redirected to the overflow destination of the ICD Group. • Handover from one PBX to another PBX during a conversation is not possible. PC Programming Manual References 4.5 [2-3] Timers &...

  • Page 403: Ip Telephone Features

    1.31.1 IP Proprietary Telephone (IP-PT) 1.31 IP Telephone Features 1.31.1 IP Proprietary Telephone (IP-PT) Description This PBX supports the connection of IP-PTs, which function almost identically to normal PTs. However, they connect to the PBX over a LAN, and make and receive calls using IP. IP-PTs have two Ethernet ports for connection, primary and secondary.

  • Page 404

    ü ü KX-NT300 series (except KX-NT366/KX-NT305) ü ü KX-NT500 series/KX-NT400/KX-NT366/KX-NT305 ü ü: Available Installation Manual References KX-NCP500/KX-NCP1000 3.4.1 Virtual Cards KX-TDE100/KX-TDE200 3.4.1 Virtual Cards 3.6.9 IP-EXT16 Card (KX-TDA0470) KX-TDE600 3.4.1 Virtual Cards 3.8.8 IP-EXT16 Card (KX-TDA0470) PC Programming Manual References 3.14 [1-1] Slot—Card Property - Virtual IP Extension...

  • Page 405: Sip (session Initiation Protocol) Extension

    1.31.2 SIP (Session Initiation Protocol) Extension 1.31.2 SIP (Session Initiation Protocol) Extension Description This PBX supports the connection of SIP supported IP telephones (hardphones and softphones). SIP extensions make and receive calls using Internet Protocol (IP). For information about SIP extension compatibility with feature numbers, see 2.3.6 Flexible Numbering/Fixed Numbering.

  • Page 406

    When a SIP extension uses the Call Hold feature, the target call is put on Consultation Hold. [SIP Video Phone] • When making a SIP video phone call, call features such as Call Transfer are not available. Installation Manual References KX-NCP500/KX-NCP1000 3.4.1 Virtual Cards KX-TDE100/KX-TDE200 3.4.1 Virtual Cards KX-TDE600 3.4.1 Virtual Cards...

  • Page 407: Peer-to-peer Connection

    For SIP extensions, the priority of the codec that will be used can be specified on a SIP extension basis. • For non-peer-to-peer calls via the DSP card, calls cannot be made or received when all of the card’s resources are being used. Installation Manual References KX-NCP500/KX-NCP1000 1.3.3 System Capacity KX-TDE100/KX-TDE200 1.3.3 System Capacity KX-TDE600 1.3.3 System Capacity...

  • Page 408: Self Labelling (kx-nt366/kx-nt560)

    1.31.4 Self Labelling (KX-NT366/KX-NT560) 1.31.4 Self Labelling (KX-NT366/KX-NT560) Description For KX-NT366: The KX-NT366 IP-PT features 12 flexible buttons, with an LCD screen next to the buttons. Each item can be named on the LCD screen through personal/system programming to reflect the function of its corresponding flexible button.

  • Page 409

    1.31.4 Self Labelling (KX-NT366/KX-NT560) PC Programming Manual References 6.5 [4-1-4] Wired Extension—Flexible Button— Label Name Feature Guide References 1.20.2 Flexible Buttons User Manual References 1.14.1 Self Labelling (KX-NT366/KX-NT560) Feature Guide...

  • Page 410: Computer Telephony Integration (cti) Features

    When an extension user receives an incoming call, detailed caller information can be displayed on the PC automatically. A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the CTI Server.

  • Page 411

    1.32.1 Computer Telephony Integration (CTI) KX-TDE100/KX-TDE200 3.8.4 First Party Call Control CTI Connection 3.10.1 Connection of Peripherals KX-TDE600 3.10.4 First Party Call Control CTI Connection 3.12.1 Connection of Peripherals PC Programming Manual References 4.9 [2-6-1] Numbering Plan—Main—Features— Dial Information (CTI) 4.18 [2-9] System Options—Option 6 (CTI) Feature Guide...

  • Page 412: Pc Phone/pc Console

    1.32.2 PC Phone/PC Console Description Panasonic PC Phone/PC Console is supported by a PC with a KX-DT343/KX-DT346 or KX-T7633/ KX-T7636 DPT (equipped with USB module) through USB ports. By using the KX-TDA0350 PC Phone or KX-TDA0300 PC Console CTI application, users can enjoy many PBX features while utilising the benefits of a CTI solution.

  • Page 413

    1.32.2 PC Phone/PC Console Installation Manual References KX-NCP500/KX-NCP1000 3.8.4 First Party Call Control CTI Connection KX-TDE100/KX-TDE200 3.8.4 First Party Call Control CTI Connection KX-TDE600 3.10.4 First Party Call Control CTI Connection PC Programming Manual References 3.24 [1-1] Slot—Port Property - Extension Port →...

  • Page 414: Ca (communication Assistant)

    1.32.3 CA (Communication Assistant) Description Panasonic Communication Assistant (CA) is a CTI application usable with any telephone (except SIP extensions). A CTI server is not required to use CA. CA Client has 4 operating modes: Basic-Express, Pro, Supervisor, and Operator Console.

  • Page 415: Cellular Phone Features

    1.33.1 Cellular Phone Features—SUMMARY 1.33 Cellular Phone Features 1.33.1 Cellular Phone Features—SUMMARY Description This PBX provides features to support the use of cellular phones and other outside destinations with the PBX. Calls can be forwarded from virtual PSs to outside destinations such as cellular phones, and then answered as if the user was at an extension within the PBX.

  • Page 416

    Conditions • The KX-NCS3910 (Activation Key for Software Upgrade to Enhanced Version) for the KX-NCP500/ KX-NCP1000, the KX-NCS4910 (Activation Key for Software Upgrade to Enhanced Version) for the KX-TDE100/KX-TDE200, or the KX-NCS4950 (Activation Key for Software Upgrade to Enhanced Version) for the KX-TDE600 is required to use this feature.

  • Page 417: System Configuration And Administration Features

    Section 2 System Configuration and Administration Features Feature Guide...

  • Page 418: System Configuration—hardware

    An APT connected to a Super Hybrid port can be detected automatically when the XDP mode has been disabled. • A DSS Console or a Panasonic VPS (DPT [Digital] Integration) can also be connected with an SLT in XDP mode. •...

  • Page 419

    2.1.1 Extension Port Configuration 6.17 [4-3] DSS Console— Pair Extension PT Programming Manual References [007] DSS Console Paired Telephone [600] EXtra Device Port (XDP) Mode Feature Guide...

  • Page 420: System Configuration—software

    2.2.1 Class of Service (COS) 2.2 System Configuration—Software 2.2.1 Class of Service (COS) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behaviour and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and trunks) depending on the duties appointed to them.

  • Page 421

    2.2.1 Class of Service (COS) PT Programming Manual References 2.1.8 COS Programming [602] Class of Service Feature Guide References 3.1 Capacity of System Resources User Manual References 1.2.7 Calling without Restrictions Feature Guide...

  • Page 422: Group

    2.2.2 Group 2.2.2 Group Description This PBX supports various types of groups. Trunk Group Trunks can be grouped into a specified number of trunk groups (e.g., for each carrier, trunk type, etc.). Several settings can be assigned on a trunk group basis. All trunks belonging to a trunk group follow the assignment determined for that trunk group.

  • Page 423

    2.2.2 Group (® 1.16.1 Paging) ® 5.10 [3-4] Paging Group ® 5.11 [3-4] Paging Group—All Setting ® 5.12 [3-4] Paging Group—External Pager ® [640] Extension User Groups of a Paging Group [Example] Paging Group 1 Paging Group 2 Paging Group 3 Paging Group 4 Extension Extension...

  • Page 424

    2.2.2 Group Type Description VM (DTMF) Group A group of SLT ports which use the Voice Mail DTMF Integration features. One SLT port can belong to only one group. VM (DPT) Group A group of DPT ports which use the Voice Mail DPT (Digital) Integration features.

  • Page 425

    2.2.2 Group PC Programming Manual References Section 5 [3] Group PT Programming Manual References [402] LCOT/BRI Trunk Group Number [603] Extension User Group [620] Incoming Call Distribution Group Member [622] Incoming Call Distribution Group Floating Extension Number [623] Incoming Call Distribution Group Name [640] Extension User Groups of a Paging Group [650] Extension User Groups of a Pickup Group [660] VM Group Floating Extension Number...

  • Page 426: Tenant Service

    2.2.3 Tenant Service 2.2.3 Tenant Service Description This PBX can be shared with a certain number of tenants. Tenant Configuration Tenant Member The tenant members consist of extension user groups. One extension user group can belong to only one tenant. Therefore, one extension can belong to only one tenant. (®...

  • Page 427

    2.2.3 Tenant Service Tenant System Speed Extension Operator ARS Mode Music Source Dialling Directory Floating extn. Extended/ BGM1 Each Tenant no. 200 Tenant Exclusive Follows the system assignment of a PBX operator. ® 4.4 [2-2] Operator & BGM— PBX Operator—Day, Lunch, Break, Night ®...

  • Page 428

    2.2.3 Tenant Service – Retrieving a call held within the restricted tenant(s) [Example] Tenant 1 Tenant 2 Extension Extension User Group 1 User Group 3 Extn. 100 Extn. 101 Extn. 104 Extn. 105 Tenant 3 Extension Extension User Group 2 User Group 4 Extension User Group 5...

  • Page 429

    2.2.3 Tenant Service Tenant 1 (COS 1 and COS 2) can make calls to both Tenant 2 (COS 3 and COS 4) and Tenant 3 (COS 5 and COS 6) as well as Tenant 1. Tenant 2 (COS 3 and COS 4) can make calls to Tenant 1 (COS 1 and COS 2) and Tenant 2. Tenant 3 (COS 5 and COS 6) can make calls to Tenant 3 itself only.

  • Page 430: Time Service

    2.2.4 Time Service 2.2.4 Time Service Description This PBX supports day, night, lunch, and break modes of operation. TRS/Barring can be arranged separately. The destination of incoming calls can be set differently for each mode. Time Service Switching Mode Day/lunch/break/night mode can be switched either automatically or manually. The switching mode can be assigned for each tenant.

  • Page 431

    2.2.4 Time Service Features Using Time Service The following features can be set in each time mode (day/lunch/break/night): Destination of incoming trunk calls (DIL/DID/DDI/MSN) (® 1.1.1 Incoming Trunk Call Features) Destination of the Intercept Routing (® 1.1.1.6 Intercept Routing) Queuing Time Table for incoming call distribution groups (® 1.2.2.4 Queuing Feature) Overflow destination for incoming call distribution groups (®...

  • Page 432

    2.2.4 Time Service A flexible button can be customised as the following buttons: Day/Night button Day/Night/Lunch button Day/Night/Break button Day/Night/Lunch/Break button Each of these buttons is used for switching between modes. For example, pressing the Day/Night button switches between day and night modes. All of these buttons show the current status as follows: Light Pattern Status Day mode...

  • Page 433

    2.2.4 Time Service → Type → Parameter Selection (for Time Service) → Parameter Selection (for Time Service - Automatic/Manual) → Optional Parameter (or Ringing Tone Type Number) (for Time Service) 6.17 [4-3] DSS Console → Type → Parameter Selection (for Time Service) →...

  • Page 434: Operator Features

    2.2.5 Operator Features 2.2.5 Operator Features Description Any extension or Incoming Call Distribution (ICD) group can be designated as an operator. This PBX supports the following types of operators: Type Description PBX operator An extension or incoming call distribution group can be assigned as a PBX operator for each time mode (day/lunch/break/night).

  • Page 435: Manager Features

    2.2.6 Manager Features 2.2.6 Manager Features Description An extension assigned as the manager (manager extension) is allowed to use the specified features. COS programming determines the extensions which can use the following manager features: Manager Feature Description & Reference Password Manager Manager Changes the manager password.

  • Page 436

    2.2.6 Manager Features Manager Feature Description & Reference Password Trunk Busy Out Clear Clears the Busy Out status of a trunk. Not required ® 1.5.4.6 Trunk Busy Out NDSS Monitor Release Removes the monitor function from an NDSS Not required button.

  • Page 437: System Data Control

    2.3.1 PC Programming 2.3 System Data Control 2.3.1 PC Programming Description This PBX can be programmed and administered using a PC. There are two programming methods: On-site Programming: System programming/diagnosis can be performed locally by connecting a PC to the PBX directly. Remote Programming: System programming/diagnosis and data upload can be performed from a remote location.

  • Page 438

    Section 2.3.3 Password Security in this Feature Guide. • Remote Programming Limitation It is possible to disable remote access through system programming. Installation Manual References KX-NCP500/KX-NCP1000 3.3.1 IPCMPR Card 3.3.4 RMT Card (KX-TDA0196) 3.10.1 Connection of Peripherals 4.1 Overview 4.2 PC Connection...

  • Page 439

    2.3.1 PC Programming 4.2 PC Connection 4.3 Installation of the Maintenance Console PC Programming Manual References 13.1 [11-1] Main →Remote →Password— System Password - PC Programming—User Level →Password— System Password - PC Programming—Administrator Level →Password— System Password - PC Programming—Installer Level PT Programming Manual References [801] External Modem Control [810] Remote Programming...

  • Page 440: Pt Programming

    2.3.2 PT Programming 2.3.2 PT Programming Description A PT user can perform the following programming: Personal Programming: Customising the extension according to his needs. System Programming: Customising the PBX according to organisational needs. Manager Programming: Customising specified frequently changing items (e.g., Charge Management and Remote Extension Dial Lock).

  • Page 441

    2.3.2 PT Programming 3.1 Capacity of System Resources User Manual References 3.1 Customising Your Phone (Personal Programming) 3.2 Manager Programming 3.3 Customising Your System (System Programming) Feature Guide...

  • Page 442: Password Security

    2.3.3 Password Security 2.3.3 Password Security Description To maintain system security, system passwords are required to access certain programming functions of the PBX. By giving different users access to different passwords, it is possible to control the amount of programming that each user is able to perform. The following types of system passwords are available: Password Description...

  • Page 443

    2.3.3 Password Security PC Programming Manual References 2.1.2 Access Levels 13.1 [11-1] Main—Password Feature Guide References 3.1 Capacity of System Resources Feature Guide...

  • Page 444: Quick Setup

    ): 41 For default of the flexible numbers, refer to the [Flexible Numbering Table (available while a dial tone is heard)] (® 2.3.6 Flexible Numbering/Fixed Numbering). Flexible KX-NCP500/KX-NCP1000/ Determines the number from which default Numbering KX-TDE100/KX-TDE200: extension numbers begin. —Extension...

  • Page 445

    2.3.4 Quick Setup Item Parameter Description Set ICD groups as Yes/No Selecting Yes configures the settings of the DIL destination for ELCOT/LCOT card and ICD groups as follows: individual trunk • The floating extension number of each ICD lines group is assigned sequentially to the DIL destination of each port of the LCOT card.

  • Page 446: Automatic Setup

    2.3.5 Automatic Setup 2.3.5 Automatic Setup Description There are two automatic setup features as follows: Automatic ISDN Configuration Automatic Time Adjustment Automatic ISDN Configuration The ISDN (BRI) port configuration can be set automatically through system programming. The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN (BRI) port: L1 Active Mode L2 Data Link Mode...

  • Page 447

    2.3.5 Automatic Setup [SNTP Time Information] • The time set through SNTP will apply the same to all PTs and IP-PTs connected to the PBX, regardless if an IP extension is located in another time zone. PC Programming Manual References 2.5 Tool—2.5.2 Tool—BRI Automatic Configuration 4.1 [2-1-1] Date &...

  • Page 448: Flexible Numbering/fixed Numbering

    "0" through "9", " ", and "#" [Flexible Numbering Table (available while a dial tone is heard)] Feature Default Type 1 Type 2 (with (without KX-NCP500 KX-NCP1000 KX-TDE600 KX-TDE100 KX-TDE200 Extension Numbering Scheme 1—Leading 1 / 2 10 / 20 Number Extension Numbering Scheme 2—Leading...

  • Page 449

    2.3.6 Flexible Numbering/Fixed Numbering Feature Default Type 1 Type 2 (with (without KX-NCP500 KX-NCP1000 KX-TDE600 KX-TDE100 KX-TDE200 Extension Numbering Scheme 8—Leading None 17 / 27 Number Extension Numbering Scheme 9—Leading None 18 / 28 Number Extension Numbering Scheme 10—Leading None...

  • Page 450

    2.3.6 Flexible Numbering/Fixed Numbering Feature Default Type 1 Type 2 (with (without KX-NCP500 KX-NCP1000 KX-TDE600 KX-TDE100 KX-TDE200 TIE Line Access None Redial Speed Dialling—System/Personal Personal Speed Dialling—Programming Doorphone Call Conference Group Call None Group Paging External BGM on/off Outgoing Message (OGM) playback/record/clear S-CO Line Access SVM—Personal Greeting Message playback/...

  • Page 451

    2.3.6 Flexible Numbering/Fixed Numbering Feature Default Type 1 Type 2 (with (without KX-NCP500 KX-NCP1000 KX-TDE600 KX-TDE100 KX-TDE200 External Feature Access SIP Refer (Blind) ISDN Hold None Preventing (not showing) the telephone number when making outside calls (KX-HGT100 only) Showing the telephone number when making...

  • Page 452

    2.3.6 Flexible Numbering/Fixed Numbering Feature Default Type 1 Type 2 (with (without KX-NCP500 KX-NCP1000 KX-TDE600 KX-TDE100 KX-TDE200 Incoming Call Queue Monitor Hot Line programme/set/cancel Absent Message set/cancel BGM set/cancel Remote Wake-up Call Timed Reminder set/cancel Printing Message Extension Dial Lock set/cancel...

  • Page 453

    2.3.6 Flexible Numbering/Fixed Numbering Feature Default Executive Busy Override Message Waiting set Call Monitor Automatic Callback Busy/CCBS Alternate Calling—Ring/Voice SIP extensions cannot perform DND Override or Message Waiting but can be the recipient of them. To use Call Waiting/DND Override, both "1" and "2" are available by default. Fixed Numbering (available while dialling or talking) The features which are available while dialling or talking have fixed numbers as shown in the following table:...

  • Page 454

    2.3.6 Flexible Numbering/Fixed Numbering – OGM playback/record – S-CO Line Access – Parallel Telephone Mode set/cancel – Walking Extension – BGM set/cancel – Timed Reminder PC Programming Manual References 4.9 [2-6-1] Numbering Plan—Main →Extension →Features →Other PBX Extension 4.10 [2-6-2] Numbering Plan—Quick Dial 4.11 [2-6-3] Numbering Plan—B/NA DND Call Feature PT Programming Manual References [100] Flexible Numbering...

  • Page 455: Floating Extension

    2.3.7 Floating Extension 2.3.7 Floating Extension Description Virtual extension numbers can be assigned to resources to make them appear as extensions. This feature is also known as Floating Station. These numbers are defined as floating extension numbers and can be assigned as a destination of incoming calls etc.

  • Page 456

    2.3.7 Floating Extension → Remote—Analogue Remote (Modem) Floating Extension Number → Remote—ISDN Remote Floating Extension Number PT Programming Manual References [623] Incoming Call Distribution Group Name [660] VM Group Floating Extension Number [700] External Pager Floating Extension Number [730] Outgoing Message (OGM) Floating Extension Number [731] Outgoing Message (OGM) Name [811] Modem Floating Extension Number [812] ISDN Remote Floating Extension Number...

  • Page 457: Software Upgrading

    Cell Station (CS) software data Flash ROM on the CS Conditions • The software version of the MPR card can be confirmed through system programming. Installation Manual References KX-NCP500/KX-NCP1000 3.3.1 IPCMPR Card KX-TDE100/KX-TDE200 3.3.1 IPCMPR Card KX-TDE600 3.3.1 IPCEMPR Card PC Programming Manual References 3.2 [1-1] Slot—Summary—...

  • Page 458: Fault Recovery/diagnostics

    Power Failure Connection. However, if no special programming is performed, the connection will be dropped when power returns. [KX-NCP500/KX-NCP1000] • The analogue trunk cards and extension cards, as well as the number of PFT ports (ports which can be...

  • Page 459

    The BRI8 (one PFT port) and BRI4 (one PFT port) cards can also be used for Power Failure Connections. For details about Power Failure Connections, refer to the Installation Manual. Installation Manual References KX-NCP500/KX-NCP1000 3.12.1 Power Failure Connections KX-TDE100/KX-TDE200 3.2.6 Backup Battery Connection 3.12.1 Power Failure Connections...

  • Page 460: Power Failure Restart

    2.4.2 Power Failure Restart 2.4.2 Power Failure Restart Description When turning the electricity back on, the PBX restarts the stored data automatically and the PBX will record the event (System Restart) in the error log. Conditions • In the event of a power failure, PBX memory is protected by a factory-provided lithium battery. There is no memory loss except the memories of Automatic Callback Busy (Camp-on) (®...

  • Page 461: Local Alarm Information

    The alarm information will be recorded on SMDR, if enabled through system programming. • The PBX can be automatically diagnosed at a preprogrammed time everyday. Installation Manual References KX-NCP500/KX-NCP1000 5.1.5 Troubleshooting by Error Log KX-TDE100/KX-TDE200 5.1.5 Troubleshooting by Error Log...

  • Page 462

    2.4.3 Local Alarm Information KX-TDE600 5.1.5 Troubleshooting by Error Log PC Programming Manual References 2.6.7 Utility—Message File Transfer PBX to PC 6.5 [4-1-4] Wired Extension—Flexible Button— Type 6.13 [4-2-3] Portable Station—Flexible Button— Type 6.17 [4-3] DSS Console— Type 13.1 [11-1] Main →SMDR—...

  • Page 463: Simple Network Management Protocol (snmp) System Monitor

    2.4.4 Simple Network Management Protocol (SNMP) System Monitor 2.4.4 Simple Network Management Protocol (SNMP) System Monitor Description It is possible for a PC assigned as an SNMP manager to manage and receive PBX system status information, such as alarm information and general system activity using SNMP. Management Information Bases (MIBs) are sent to a PC (i.e., the SNMP manager) connected to the PBX over a LAN and can then be stored and analysed using SNMP manager software.

  • Page 464

    • Through system programming, it is possible to select whether each type of TRAP (e.g., ColdStart) is sent to the SNMP manager or not. Installation Manual References KX-NCP500/KX-NCP1000 5.1.5 Troubleshooting by Error Log KX-TDE100/KX-TDE200 5.1.5 Troubleshooting by Error Log KX-TDE600 5.1.5 Troubleshooting by Error Log...

  • Page 465: Dynamic Host Configuration Protocol (dhcp) Assignment

    It is important to set your DHCP server to not change the IP addresses of the MPR and DSP cards once IP telephones are registered to the PBX. The IP telephones will not operate properly if these IP addresses are changed. PC Programming Manual References 3.4 [1-1] Slot—Card Property - IPCMPR (for KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200)/IPCEMPR (for KX-TDE600)—LAN Setting → DHCP Client →...

  • Page 466: Packet Internet Groper (ping) Confirmation

    2.4.6 Packet Internet Groper (PING) Confirmation 2.4.6 Packet Internet Groper (PING) Confirmation Description It is possible for this PBX to confirm the connection of IP telephones, routers, and hubs within or outside the private network using PING. The PBX will send an Internet Control Message Protocol (ICMP) echo request through the PC programming terminal and receive an ICMP message confirming connection.

  • Page 467: Appendix

    Section 3 Appendix Feature Guide...

  • Page 468: Capacity Of System Resources

    3.1 Capacity of System Resources 3.1 Capacity of System Resources System Capacity Item KX-NCP500/KX-NCP1000 KX-TDE600 KX-TDE100/KX-TDE200 Absent Message—Extension 1 x 16 characters Absent Message—System 8 x 16 characters Call Park Zone Conference 3-8 parties per conference (32 Each shelf: 3-8 parties per...

  • Page 469

    3.1 Capacity of System Resources Dialling Capacity Item KX-NCP500/KX-NCP1000 KX-TDE600 KX-TDE100/KX-TDE200 Emergency Call 32 digits, 10 entries Hot Line 32 digits Key Pad Protocol Dial (ISDN Service 32 digits Access) Personal Speed Dialling 32 digits, 100 entries/extn. Quick Dialling 8 digits, 4080 entries...

  • Page 470

    Itemised Billing Code 10 digits Authorisation Code for Tenant 16 digits Authorisation Code for Trunk Group 10 digits Call Log and Message Waiting Capacity Item KX-NCP500/ KX-TDE100/ KX-TDE600 KX-NCP1000 KX-TDE200 Outgoing Call Log—PT 100 records/extn. 100 records/extn. 100 records/extn. 840 records/system...

  • Page 471

    3.1 Capacity of System Resources Voice Message Capacity Item KX-NCP500/KX-NCP1000 KX-TDE600 KX-TDE100/KX-TDE200 Outgoing Message (OGM) OGM Total Recording Time MSG4 Card: 8 minutes; MPR/ESVM2/ESVM4 Card: 20 minutes (at High recording quality) Built-in Simplified Voice Message (SVM) MPR Card: 125 messages;...

  • Page 472

    3.1 Capacity of System Resources Capacity Item KX-NCP500 KX-NCP1000 KX-TDE100 KX-TDE200/KX-TDE600 PC Phone Password Item Capacity System Password for Installer 4 – 10 characters System Password for Administrator—for 4 – 10 characters PC Programming System Password for User—for PC 4 – 10 characters Programming System Password for Administrator—for...

  • Page 473: Tones/ring Tones

    3.2.1 Tones/Ring Tones 3.2 Tones/Ring Tones 3.2.1 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2...

  • Page 474

    3.2.1 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double * The duration of a ring tone may vary by country/area. Feature Guide...

  • Page 475: Supported Management Information Base (mib) Table

    3.3 Supported Management Information Base (MIB) Table 3.3 Supported Management Information Base (MIB) Table System Group (1.3.6.1.2.1.1) Object ID Item Description sysDescr Information of Hardware type and Software version of the Device. sysObjectID Object identifier of this product. sysUpTime Elapsed time since the system was restarted. sysContact Device Administrator.

  • Page 476

    3.3 Supported Management Information Base (MIB) Table Object ID Item Description 2.1.16 ifOutOctets The number of Octets transmitted. 2.1.17 ifOutUcastPkts The number of Unicast Packets which are received from upper protocol. 2.1.18 ifOutNUcastPkts The number of Non Unicast Packets which are received from upper protocol.

  • Page 477

    3.3 Supported Management Information Base (MIB) Table Object ID Item Description 20.1.1 IpAdEntAddr IP Address. 20.1.2 IpAdEntIfindex Index value of the Interface which is assigned to IP address. 20.1.3 IpAdEntNetMask The Subnet Mask associated with IP address. 20.1.4 ipAdEntBcastAddr Broadcast Address Value associated with IP Address. 20.1.5 IpAdEntReasmMaxSiz The size of the largest IP Datagram which can be sent/received...

  • Page 478

    3.3 Supported Management Information Base (MIB) Table Object ID Item Description tcpInErrs The total number of segments received in error. tcpOutRsts The total number of TCP segments sent containing the RST flag (reset connection). UDP Group (1.3.6.1.2.7) Object ID Item Description udpInDatagrams The total number of UDP Datagrams received.

  • Page 479

    3.3 Supported Management Information Base (MIB) Table Object ID Item Description snmpEnableAuthenTr Indicates whether the SNMP agent process is permitted to generate authentication failure traps. Feature Guide...

  • Page 480: Revision History

    3.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx 3.4 Revision History 3.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx Changed Contents • 1.13.4 Music on Hold OGM features added • 1.17.5 Outgoing Message (OGM) BGM and Music on Hold features added •...

  • Page 481: Kx-ncp500/kx-ncp1000 Pbmpr Software File Version 4.1xxx

    3.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx 3.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx New Contents • 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) Parallel Ringing When Forwarding to Trunk • 1.4.1.4 Hands-free Answerback Class of Service (COS) with Hands-free Answerback •...

  • Page 482: Kx-ncp500/kx-ncp1000 Pbmpr Software File Version 5.0xxx

    3.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx 3.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx New Contents • 1.8.2 Executive Busy Override One-touch Executive Busy Override • 1.12.2 SIP Refer Transfer • 1.24.3 Voice Mail DPT (Digital) Integration Automatic two-way recording into the VPS Changed Contents •...

  • Page 483: Kx-ncp500/kx-ncp1000 Pbmpr Software File Version 6.0xxx

    3.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx 3.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx New Contents • 1.8.4 Caller Information before Executive Busy Override or Call Monitor Changed Contents • 1.2.2.6 Overflow Feature "Overflow immediately when All Logout" setting •...

  • Page 484: Kx-ncp500/kx-ncp1000 Pbmpr Software File Version 7.xxxx

    3.4.5 KX-NCP500/KX-NCP1000 PBMPR Software File Version 7.xxxx 3.4.5 KX-NCP500/KX-NCP1000 PBMPR Software File Version 7.xxxx Changed Contents • 1.6.1.4 Last Number Redial • 1.6.1.5 Speed Dialling—Personal/System • 1.11.4 Headset Operation • 1.17.6 Direct Inward System Access (DISA) DISA Automatic Walking COS DISA Call Transfer from Outside Destination •...

  • Page 485: Kx-tde100/kx-tde200 Pmmpr Software File Version 2.0xxx

    3.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.0xxx 3.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.0xxx New Contents • 1.30.5.2 Centralised Voice Mail PBX Code Method Changed Contents • 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) • 1.17.5 Outgoing Message (OGM) •...

  • Page 486: Kx-tde100/kx-tde200 Pmmpr Software File Version 2.01xx

    3.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx 3.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx New Contents • 1.31.1 IP Proprietary Telephone (IP-PT) Automatic Rerouting to Secondary PBX Changed Contents • 1.11.9 Parallelled Telephone Bluetooth compatibility • 1.12.1 Call Transfer Transfer Recall for Call Transfer without Announcement •...

  • Page 487: Kx-tde100/kx-tde200 Pmmpr Software File Version 3.0xxx

    3.4.8 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx 3.4.8 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx New Contents • 1.30.1 TIE Line Service Trunk-to-TIE Access—Override using an Itemised Billing Code for ARS • 1.30.2.2 Common Extension Numbering for Multiple PBXs • 1.32.3 CA (Communication Assistant) Changed Contents •...

  • Page 488: Kx-tde100/kx-tde200 Pmmpr Software File Version 4.1xxx

    3.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx 3.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx New Contents • 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) Parallel Ringing When Forwarding to Trunk • 1.4.1.4 Hands-free Answerback Class of Service (COS) with Hands-free Answerback •...

  • Page 489: Kx-tde100/kx-tde200 Pmmpr Software File Version 5.0xxx

    3.4.10 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx 3.4.10 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx New Contents • 1.8.2 Executive Busy Override One-touch Executive Busy Override • 1.12.2 SIP Refer Transfer • 1.24.3 Voice Mail DPT (Digital) Integration Automatic two-way recording into the VPS Changed Contents •...

  • Page 490: Kx-tde100/kx-tde200 Pmmpr Software File Version 6.0xxx

    3.4.11 KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx 3.4.11 KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx New Contents • 1.8.4 Caller Information before Executive Busy Override or Call Monitor Changed Contents • 1.2.2.6 Overflow Feature "Overflow immediately when All Logout" setting • 1.4.1.3 Call Pickup Caller Information Display before Call Pickup •...

  • Page 491: Kx-tde100/kx-tde200 Pmmpr Software File Version 7.xxxx

    3.4.12 KX-TDE100/KX-TDE200 PMMPR Software File Version 7.xxxx 3.4.12 KX-TDE100/KX-TDE200 PMMPR Software File Version 7.xxxx Changed Contents • 1.6.1.4 Last Number Redial • 1.6.1.5 Speed Dialling—Personal/System • 1.11.4 Headset Operation • 1.17.6 Direct Inward System Access (DISA) DISA Automatic Walking COS DISA Call Transfer from Outside Destination •...

  • Page 492: Kx-tde600 Pgmpr Software File Version 3.0xxx

    3.4.13 KX-TDE600 PGMPR Software File Version 3.0xxx 3.4.13 KX-TDE600 PGMPR Software File Version 3.0xxx New Contents • 1.30.1 TIE Line Service Trunk-to-TIE Access—Override using an Itemised Billing Code for ARS • 1.30.2.2 Common Extension Numbering for Multiple PBXs • 1.32.3 CA (Communication Assistant) Changed Contents •...

  • Page 493: Kx-tde600 Pgmpr Software File Version 4.1xxx

    3.4.14 KX-TDE600 PGMPR Software File Version 4.1xxx 3.4.14 KX-TDE600 PGMPR Software File Version 4.1xxx New Contents • 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) Parallel Ringing When Forwarding to Trunk • 1.4.1.4 Hands-free Answerback Class of Service (COS) with Hands-free Answerback •...

  • Page 494: Kx-tde600 Pgmpr Software File Version 5.0xxx

    3.4.15 KX-TDE600 PGMPR Software File Version 5.0xxx 3.4.15 KX-TDE600 PGMPR Software File Version 5.0xxx New Contents • 1.8.2 Executive Busy Override One-touch Executive Busy Override • 1.12.2 SIP Refer Transfer • 1.24.3 Voice Mail DPT (Digital) Integration Automatic two-way recording into the VPS Changed Contents •...

  • Page 495: Kx-tde600 Pgmpr Software File Version 6.0xxx

    3.4.16 KX-TDE600 PGMPR Software File Version 6.0xxx 3.4.16 KX-TDE600 PGMPR Software File Version 6.0xxx New Contents • 1.8.4 Caller Information before Executive Busy Override or Call Monitor Changed Contents • 1.2.2.6 Overflow Feature "Overflow immediately when All Logout" setting • 1.4.1.3 Call Pickup Caller Information Display before Call Pickup •...

  • Page 496: Kx-tde600 Pgmpr Software File Version 7.xxxx

    3.4.17 KX-TDE600 PGMPR Software File Version 7.xxxx 3.4.17 KX-TDE600 PGMPR Software File Version 7.xxxx Changed Contents • 1.6.1.4 Last Number Redial • 1.6.1.5 Speed Dialling—Personal/System • 1.11.4 Headset Operation • 1.17.6 Direct Inward System Access (DISA) DISA Automatic Walking COS DISA Call Transfer from Outside Destination •...

  • Page 497: Index

    Index Feature Guide...

  • Page 498

    Index Call Distribution Port Group Call Forwarding (CF)—by ISDN (P-MP) AA ® Automated Attendant Call Forwarding (CF)—by ISDN (P-P) Absent Message Call Forwarding (CF)—by QSIG Account Code Entry Call Forwarding (FWD) 69, 70 Advice of Charge (AOC) Call Hold Alarm Information, Local Call Hold (HOLD)—by ISDN Alternate Calling—Ring/Voice Call Hold Retrieve Deny...

  • Page 499

    Index CLIP ® Calling Line Identification Presentation 229, 259 Directory, Call—Speed Dialling CLIP by QSIG ® Calling Line Identification Presentation—by Directory, PS DISA ® Direct Inward System Access QSIG DISA AA Service ® DISA Built-in Automated Attendant CLIR ® Calling Line Identification Restriction 259, 379 CNIP by QSIG ®...

  • Page 500

    Index FWD/DND Button Types Intercept Routing, DISA—Busy FWD/DND Button, Group FWD Button Intercept Routing, DISA—DND FWD/DND Setting by Fixed FWD/DND button Intercept Routing, DISA—No Answer FWD—All Calls Intercept Routing, DISA—No Dial FWD—Busy Intercept Routing—Busy FWD—Busy/No Answer Intercept Routing—DND FWD—Follow Me Intercept Routing—No Answer (IRNA) FWD—No Answer Intercept Routing—No Destination...

  • Page 501

    Index Priority Hunting Privacy Release NDSS ® Network Direct Station Selection Proprietary Telephone (PT) Features Network Direct Station Selection (NDSS) PS ® Portable Station Features Network ICD Group PS Directory Networking Features PS Feature Buttons No Line Preference 81, 104 PS Ring Group 298, 424 Numbering, Fixed/Flexible...

  • Page 502

    Index SMDR ® Station Message Detail Recording Two-way Recording into the VPS SNMP ® Simple Network Management Protocol SNTP ® Simple Network Time Protocol Software Upgrading UCD ® Uniform Call Distribution Special Carrier Access Code Unattended Conference Speed Dialling—Personal/System Uniform Call Distribution (UCD) Splitting, Call Upgrading Software Station Hunting ®...

  • Page 503

    Notes Feature Guide...

  • Page 504

    Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the wri tten consent of Panasonic System Networks Co., Ltd.

This manual also for:

Kx-ncp1000, Kx-tde100, Kx-tde200, Kx-tde600

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